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PRODUCT TRAINING.

Deepen your knowledge and learn new skills with interactive training courses led
by experienced Webex instructors.*

 * Day 1: October 25
 * Day 2: October 26


SUITE

1:00 PM – 2:00 PM PT
WEBEX FOUNDATIONS: A COMPREHENSIVE INTRODUCTION TO THE WEBEX APP

Learn how to get work done no matter where you are with the Webex App. We will
show you how easy and convenient collaboration can be, whether collaborating
with colleagues or external associates. The Webex App can do everything from
sending messages and sharing files to quick calls and robust, inclusive meetings
that all can attend. Use the Webex App to do all your work, all in a single
place.

Instructors

 * Clare Davis
   Enablement Specialist
   
   Cisco
   
   Enablement Specialist
   
   Clare Davis is a Webex evangelist and proponent of hybrid work. For over 20
   years, Clare has delivered Webex product training to thousands of customers,
   partners, and internal employees. Clare continually strives to create
   meaningful content to inspire others with her excitement for how easy it is
   to work wherever and whenever with Webex!
   
   Clare lives in Redding, California, where she enjoys overwhelming herself
   with home improvement ideas she’ll never get around to, cooking, spending
   time with her family, and sharing her house with five adorable cats.

3:00 PM – 4:00 PM PT
20 THINGS YOU NEED TO KNOW ABOUT WEBEX

How well do you think you know Webex? Join this session to explore some of our
favorite tips, tricks, and use cases from the expert Webex trainers and customer
success team.

Instructors

 * Clare Davis
   Enablement Specialist
   
   Cisco
   
   Enablement Specialist
   
   Clare Davis is a Webex evangelist and proponent of hybrid work. For over 20
   years, Clare has delivered Webex product training to thousands of customers,
   partners, and internal employees. Clare continually strives to create
   meaningful content to inspire others with her excitement for how easy it is
   to work wherever and whenever with Webex!
   
   Clare lives in Redding, California, where she enjoys overwhelming herself
   with home improvement ideas she’ll never get around to, cooking, spending
   time with her family, and sharing her house with five adorable cats.

 * Laura Hamill
   Leader, Enablement Specialists
   
   Cisco
   
   Leader, Enablement Specialists
   
   Laura Hamill (MA, Educational Technology) leads internal customer success
   enablement for Webex. Her team of enablement specialists works to develop
   programs and opportunities that meet learners where they are, from onboarding
   through continued education. Laura is an enablement leader with sensibility.
   She enjoys crafting innovative and modern on-demand experiences to insipre
   humans. She's a pioneer who leads with optimism in the face of uncertainy and
   believes wholeheartedly in bulding acurious lifelong learners through
   inclusive communities of practice.

 * Rachelle Galang
   Webex Customer Success Manager
   
   Cisco
   
   Customer Success Manager, GES Central
   
   Rachelle Galang resides in Michigan where she loves spending time outdoors.
   She is a creative EdTechie who loves learning. Rachelle has an MA in
   Educational Technology. She enjoys making a difference and enabling others to
   succeed in their daily practices using technology.


PLATFORM

1:00 PM – 2:00 PM PT
SUPPORT MEETINGS ON ANY PLATFORM WITH WEBEX INTEROP

Join us for an introduction to the Webex open platform strategy, with a specific
focus on the “meeting agnostic” approach.


Students will learn how to design an interoperable collaboration solution
between Webex and third-party meeting platforms such as Microsoft Teams, Google
Meet, and Zoom.


We will also cover USB/HDMI passthrough scenarios with third-party software
clients.

Instructors

 * Davide Preti
   Technical Marketing Engineer
   
   Cisco
   
   Technical Marketing Engineer
   
   Davide Preti is a Technical Marketing Engineering Technical Leader in the
   Collaboration Technology Group Solutions team focusing on Cisco Unified
   Communications. Davide is based in Italy and joined Cisco in 2010 through the
   TANDBERG acquisition. His main area of expertise is around Microsoft, Google,
   and Zoom interoperability, with a special focus on video and IM&P.

1:00 PM – 1:45 PM PT
INTRODUCTION TO THE WEBEX DEVELOPER PLATFORM

In this course, students will learn about the Webex Platform and how it enables
developers to fully integrate Webex with their existing hybrid work workflows.

Instructors

 * Phil Bellanti
   Sr. Webex Developer Evangelist
   
   Cisco
   
   Sr. Webex Developer Evangelist
   
   Phil Bellanti is a Senior Developer Evangelist and Customer Experience
   Product Manager on the Webex team. Based in Orlando, Florida, Phil has been
   involved in the cloud-API space since 2007 and joined Cisco in 2015 through
   their acquisition of real-time communications API provider Tropo. In his
   current role, Phil is involved with creating and presenting content for Webex
   developer enablement, including tech talks, workshops, hackathons, and other
   live events. Additionally, Phil enjoys writing how-to blogs, creating
   newsletters, and networking with the dev community.

2:00 PM – 2:45 PM PT
BUILDING WEBEX EMBEDDED APPS

In this course, students will learn about Webex Embedded Apps for Meetings and
Spaces. We’ll start with an overview of the feature, then discuss how to
administer apps as an organization admin. Finally, we’ll introduce how
developers can build their own embedded apps.

Instructors

 * David Liedle
   Sr. Webex Developer Evangelist
   
   Cisco
   
   Sr. Webex Developer Evangelist
   
   David Liedle is a Senior Developer Evangelist on the Webex team. With over
   two decades of development experience, David brings a seasoned perspective to
   his work in writing, speaking, and supporting developers of all skill levels.
   As a full stack polyglot, David has traveled the world giving talks and
   training sessions across a wide range of technologies. He enjoys learning new
   languages and stacks, playing games with friends and family, and playing the
   guitar.


DEVICES

1:00 PM – 2:45 PM PT
AN EXPERT'S GUIDE TO WEB APPS AND DEVICES

This session will introduce learners to the concept of web apps: what they are,
how they can be used, and which platforms are supported.


The following elements will be covered:


 * Adding web apps to devices, exploring the options available
 * Best practices for using web apps
 * Example use cases

Instructors

 * Charlie Thorpe
   Technical Marketing Engineer
   
   Cisco
   
   Technical Marketing Engineer
   
   Charlie Thorpe is a Technical Marketing Engineer within the Cisco
   Collaboration Technology Group business unit and is part of the Webex
   Technical Marketing Engineering (TME) team focusing on Desk Series, RoomOS,
   Sharing, and Webex Edge for Devices. Prior to this role, Charlie was a
   Technical Solutions Architect within the EMEA Webex SE team focusing on Webex
   SaaS solutions including Webex Messaging, Webex Meetings, Webex Calling, and
   Webex Hybrid Services. Charlie has been with Cisco since 2010. Prior to this,
   he spent four years with Nortel as a Systems Engineer within the Enterprise
   Sales organization, working within IP telephony, contact center, and data
   networking. Before his time at Nortel, he worked with BT for 15 years.

2:00 PM – 3:00 PM PT
INTEROP SPOTLIGHT: ACHIEVE THE FULL ADVANTAGE OF WEBEX AND MICROSOFT TEAMS

This session will provide learners with a detailed understanding of how the
Cisco UC solution can interoperate with Microsoft Teams, with a focus on video
conferencing.


This session will cover architectures, supported capabilities, and an overview
of the end user experience for the following:


 * Microsoft Teams meetings & Webex video devices
 * Interoperability using VIMT (CVI) Gateway
 * Interoperability using WebRTC
 * Microsoft Teams & Webex client-side integrations
 * Webex Meetings integration
 * Webex Calling integration

Instructors

 * Davide Preti
   Technical Marketing Engineer
   
   Cisco
   
   Technical Marketing Engineer
   
   Davide Preti is a Technical Marketing Engineering Technical Leader in the
   Collaboration Technology Group Solutions team focusing on Cisco Unified
   Communications. Davide is based in Italy and joined Cisco in 2010 through the
   TANDBERG acquisition. His main area of expertise is around Microsoft, Google,
   and Zoom interoperability, with a special focus on video and IM&P.


EVENTS

1:00 PM – 1:45 PM PT
BUILD A SUCCESSFUL EVENT WITH WEBEX EVENTS

In this course, we'll provide an overview of every step involved in creating,
publishing, and managing an event in the Webex Events platform. This includes
creating the event basics, configuring and customizing the event features, and
publishing and managing the event.


This course is a great way to quickly get up and running in the Webex Events
platform, and ensure you'll get the most out of it.

Instructors

 * Mahalia VanDeBerghe
   Customer Enablement Manager
   
   Cisco
   
   Customer Enablement Manager
   
   Mahalia VanDeBerghe started working with Webex Events (formerly Socio) 3.5
   years ago as the first member of the enablement team. Since then, she’s built
   a team of tech writers and content developers who own the knowledge bases and
   Webex Events Academy.
   
   In her spare time, Mahalia enjoys tabletop roleplaying games; reading sci-fi;
   and spending time with her husband, their Newfoundland dog Minnow, and their
   cat Rory.

 * Donna Wyvill
   Learning Content Developer
   
   Cisco
   
   Learning Content Developer
   
   Donna Wyvill is a Learning Content Developer for Webex Events (formerly
   Socio) and has been teaching, creating content, and working with
   collaboration software and technology for over two decades. Donna traveled
   the globe, two days at a time, to share her knowledge and insight on
   utilizing Cisco telepresence devices and applications for the best
   experiences possible and to achieve ROI. She lives in Michigan and spends her
   summers kayaking and her winters skiing.

2:00 PM – 2:45 PM PT
CREATE HIGH-QUALITY STREAMS WITH WEBEX EVENTS STREAMING

In this course, we'll provide an overview of every step involved in creating a
beautiful, professional-quality livestream using Webex Events streaming.


This course will help you quickly get started with Webex Events streaming and
make sure you're taking advantage of all it has to offer.

Instructors

 * Mahalia VanDeBerghe
   Customer Enablement Manager
   
   Cisco
   
   Customer Enablement Manager
   
   Mahalia VanDeBerghe started working with Webex Events (formerly Socio) 3.5
   years ago as the first member of the enablement team. Since then, she’s built
   a team of tech writers and content developers who own the knowledge bases and
   Webex Events Academy.
   
   In her spare time, Mahalia enjoys tabletop roleplaying games; reading sci-fi;
   and spending time with her husband, their Newfoundland dog Minnow, and their
   cat Rory.

 * Donna Wyvill
   Learning Content Developer
   
   Cisco
   
   Learning Content Developer
   
   Donna Wyvill is a Learning Content Developer for Webex Events (formerly
   Socio) and has been teaching, creating content, and working with
   collaboration software and technology for over two decades. Donna traveled
   the globe, two days at a time, to share her knowledge and insight on
   utilizing Cisco telepresence devices and applications for the best
   experiences possible and to achieve ROI. She lives in Michigan and spends her
   summers kayaking and her winters skiing.

3:00 PM – 3:45 PM PT
EXPLORE THE POWERFUL REGISTRATION CAPABILITIES OF WEBEX EVENTS

In this course, we'll provide an overview of every step involved with creating,
publishing, and managing an event using Webex Events registration. This includes
creating tickets, managing orders, customizing the registration page appearance,
and more.


This course will empower you to efficiently get started with Webex Events
registration and help you maximize its full potential.

Instructors

 * Mahalia VanDeBerghe
   Customer Enablement Manager
   
   Cisco
   
   Customer Enablement Manager
   
   Mahalia VanDeBerghe started working with Webex Events (formerly Socio) 3.5
   years ago as the first member of the enablement team. Since then, she’s built
   a team of tech writers and content developers who own the knowledge bases and
   Webex Events Academy.
   
   In her spare time, Mahalia enjoys tabletop roleplaying games; reading sci-fi;
   and spending time with her husband, their Newfoundland dog Minnow, and their
   cat Rory.

 * Donna Wyvill
   Learning Content Developer
   
   Cisco
   
   Learning Content Developer
   
   Donna Wyvill is a Learning Content Developer for Webex Events (formerly
   Socio) and has been teaching, creating content, and working with
   collaboration software and technology for over two decades. Donna traveled
   the globe, two days at a time, to share her knowledge and insight on
   utilizing Cisco telepresence devices and applications for the best
   experiences possible and to achieve ROI. She lives in Michigan and spends her
   summers kayaking and her winters skiing.


CALLING

12:30 PM - 2:00 PM PT
CONFIGURE WEBEX CALLING IN A FLASH

Learn how quickly and easily you can set up and configure a working Webex
Calling environment. We will walk through a basic customer environment, setting
up commonly used features and requirements.

Instructors

 * Adam North
   Leader, Learning & Enablement
   
   Cisco
   
   Leader, Learning & Enablement
   
   Adam North has worked with the Webex Calling product from inception to its
   current state. He joined Cisco with the Broadsoft acquisition and spent
   several years as a frontline trainer, empowering Cisco Partners with the
   latest information on Webex Calling.
   
   
   Now in a leadership role, Adam uses his extensive Webex Calling knowledge to
   develop new course offerings for Webex Calling and develop training on the
   latest feature set, while managing the current frontline trainers and
   occasionally assisting in course delivery.

 * Susan Parrish
   Enablement Specialist
   
   Cisco
   
   Enablement Specialist
   
   Susan Parrish resides in North Carolina where she enjoys spending time at the
   beach in her newfound free time as a recent empty nester. She has an
   extensive background in supporting software-as-a-service products through
   previous customer-facing roles. Susan has a BA in Management of Information
   Systems and a Master of Education in Adult Education. She combines her
   knowledge of the IT industry and customer-facing experience with her passion
   for education to bring a fresh perspective to technical training at Cisco.

 * Vanesa Melendez
   Enablement Specialist
   
   Cisco
   
   Enablement Specialist
   
   Vanesa Melendez provides training for Webex Calling and Webex Contact Center
   as an Enablement Specialist at Cisco. She joined Cisco during the Broadsoft
   acquisition, and leverages her deep knowledge to develop Webex Contact Center
   training and deliver material for Partners around the globe. A proud
   Panamanian, she has a degree in Electronics Engineering and wide experience
   in the telecommunications field. She brings her decade of experience to her
   current role where she is dedicated to successfully guiding Partners to
   master Webex.

2:30 PM - 3:30 PM PT
UNLOCK THE POWER OF WEBEX CALLING ANALYTICS IN CONTROL HUB

In this session, students will learn how to use and interpret the Webex Calling
analytics available in Control Hub. Quality metrics, engagement metrics, and
call history will be reviewed.

Instructors

 * Adam North
   Leader, Learning & Enablement
   
   Cisco
   
   Leader, Learning & Enablement
   
   As a member of the Broadsoft Team since before the Cisco acquisition, Adam
   North has worked with the Webex Calling product from inception to its current
   state. After several years as a frontline trainer, delivering, creating, and
   updating the material for Cisco Partners to allow them to resell the product,
   he made the move to a leadership role. This allows Adam to use his extensive
   Webex Calling knowledge to develop new course offerings for Calling and
   develop training on the latest feature set, whilst also managing the current
   frontline trainers and occasionally assisting in the course delivery.

 * Susan Parrish
   Enablement Specialist
   
   Cisco
   
   Enablement Specialist
   
   Susan Parrish resides in North Carolina where she enjoys spending time at the
   beach in her newfound free time as a recent empty nester. She has an
   extensive background in supporting software-as-a-service products through
   previous customer-facing roles. Susan has a BA in Management of Information
   Systems and a Master of Education in Adult Education. She combines her
   knowledge of the IT industry and customer-facing experience with her passion
   for education to bring a fresh perspective to technical training at Cisco.

 * Vanesa Melendez
   Enablement Specialist
   
   Cisco
   
   Enablement Specialist
   
   Vanesa Melendez provides training for Webex Calling and Webex Contact Center
   as an Enablement Specialist at Cisco. She joined Cisco during the Broadsoft
   acquisition, and leverages her deep knowledge to develop Webex Contact Center
   training and deliver material for Partners around the globe. A proud
   Panamanian, she has a degree in Electronics Engineering and wide experience
   in the telecommunications field. She brings her decade of experience to her
   current role where she is dedicated to successfully guiding Partners to
   master Webex.

3:30 PM - 4:30 PM PT
MANAGE WEBEX CALLING AT THE PACE OF BUSINESS CHANGE

Students will learn how to easily make common adds, moves, and changes for Webex
Calling in Control Hub. Broken device replacement options, moving users, feature
changes, and disaster recovery setups will be reviewed.

Instructors

 * Adam North
   Leader, Learning & Enablement
   
   Cisco
   
   Leader, Learning & Enablement
   
   Adam North has worked with the Webex Calling product from inception to its
   current state. He joined Cisco with the Broadsoft acquisition and spent
   several years as a frontline trainer, empowering Cisco Partners with the
   latest information on Webex Calling.
   
   
   Now in a leadership role, Adam uses his extensive Webex Calling knowledge to
   develop new course offerings for Webex Calling and develop training on the
   latest feature set, while managing the current frontline trainers and
   occasionally assisting in course delivery.

 * Susan Parrish
   Enablement Specialist
   
   Cisco
   
   Enablement Specialist
   
   Susan Parrish resides in North Carolina where she enjoys spending time at the
   beach in her newfound free time as a recent empty nester. She has an
   extensive background in supporting software-as-a-service products through
   previous customer-facing roles. Susan has a BA in Management of Information
   Systems and a Master of Education in Adult Education. She combines her
   knowledge of the IT industry and customer-facing experience with her passion
   for education to bring a fresh perspective to technical training at Cisco.

 * Vanesa Melendez
   Enablement Specialist
   
   Cisco
   
   Enablement Specialist
   
   Vanesa Melendez provides training for Webex Calling and Webex Contact Center
   as an Enablement Specialist at Cisco. She joined Cisco during the Broadsoft
   acquisition, and leverages her deep knowledge to develop Webex Contact Center
   training and deliver material for Partners around the globe. A proud
   Panamanian, she has a degree in Electronics Engineering and wide experience
   in the telecommunications field. She brings her decade of experience to her
   current role where she is dedicated to successfully guiding Partners to
   master Webex.

*Live training sessions only available during the AMER broadcast.


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