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YOUR CHOICE REGARDING COOKIES ON THIS SITE

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How Xoserve is supporting the Energy Price Guarantee (EPG)

Live updates1
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A to Z

A to Z
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DDP Read issue
 * About us
    * About Xoserve
    * Our role and customers
      What we do, who we work with and how we're funded
    * Information for gas consumers
      Advice for gas consumers and who to contact for help
    * Vision and strategy
      Our vision for the future, strategic direction and objectives
    * Business plan
      How we plan our budgets with customers, view our latest plan
   
    *  
    * Annual review
      Get an update on our progress over the last financial year
    * Customer Support team
      Information on our Customer Support team and their constituency sessions
    * Supplying services to Xoserve
      Become an approved supplier, submitting invoices, our code of conduct
   
    * Leadership team
    * Stephanie Ward
      Chief Executive Officer
    * Dave Turpin
      Head of Customer, Industry & Regulatory Affairs
    * Emma Smith
      Head of Customer Change
    * Eve Bradley
      Company Secretary and Head of Cross Functional Governance
    * James Spicer
      Head of Finance and Support Services
    * Chris Dwyer
      Head of Contract Management & Procurement
   
    * Careers
    * Why join Xoserve
      Enthusiasm, ideas, ambition? Explore a career with us
    * Vacancies
      View our latest vacancies

 * Products & services
    * Market entry/exit
    * Join/exit the gas market
      Apply to participate in the gas market and the process for exiting
   
    * Data services
    * UK Link System
      Connecting complex industry systems and accessing secure documents
    * Contact Management Service (CMS)
      An online business-to-business service for managing contacts
    * Gemini System
      A suite of online applications for managing the transport of gas
    * Data Discovery Platform (DDP)
      Data visualisations for actionable insight
   
    *  
    * Gas Enquiry Service (GES)
      An online service for accessing details about supply meter points
    * Information Exchange (IX)
      A secure means of exchanging files
    * SwitchStream
      An online tool currently in development to make new switching easier
    * Gas APIs
      API services available to a range of customers
   
    * Market participant data
    * Market Domain Data (MDD)
      Understand the market participant process, download the MDD document
    * Energy Identification Codes (EIC)
      Apply for your unique ID in the EU Internal Energy Market (IEM)

 * DSC support
    * Data Services Contracts (DSC)
    * DSC customer support
      Update or make changes to your DSC contract, register or change your LSO
    * DSC extra services
      Request specific or additional services under your DSC contract
   
   
   
   
 * Change
    * Gas change
    * How we manage change
      How we facilitate industry change, funding, view ChMC Change Budget
    * Change forums
      Information about change forums
   
    * Customer changes
    * Customer change register
      View the progress of customer change proposals
    * Change packs
      Consulting on customer and industry change
    * Submit a change proposal
      The application process for submitting a customer Change Proposal
    * UK Link releases
      View the previous and current changes we’re making to UK Link
    * Gemini changes overview
      An overview of all the current Gemini changes
   
    * Investment change
    * Investment change
      View the industry investment changes outlined in our business plans.
   
    * Key projects
    * Decarbonisation knowledge centre
      How we're helping to facilitate the decarbonisation of gas
    * Retail Energy Code (REC) Change
      Delivering faster switching for consumers under a new set of retail
      arrangements
    * Contact Management Service (CMS) rebuild
      Rebuilding our CMS platform to provide a better user experience for our
      customers

 * Decarbonisation
    * Decarbonising gas
    * Decarbonisation knowledge centre
      How we’re helping to facilitate the decarbonisation of gas
   
   
   
   
 * News & updates
    * News and updates
    * News
      The latest industry news from Xoserve
    * Events calendar
      Manage your diary with our annual events calendar
    * Live updates
      View the latest notifications and status of industry issues
    * System outages
      Our systems maintenance windows and outages
   
    *  
    * Issues Register
      View the status of issues raised by customers
   
   
   
 * Learning hub
    * Training and e-learning
    * Introduction to gas
      How the gas industry works
    * Training sessions
      Book an interactive training session
    * E-learning materials
      Learn in your own time with our online e-learning
   
    * Product e-learning
    * Gemini e-learning
      Get the best from Gemini with this range of e-learning materials
    * DDP Shippers e-learning
      Make the most of DDP with this e-learning for Shippers
    * DDP Networks e-learning
      Make the most of DDP with this e-learning for Network Operators
    * Information Exchange (IX) e-learning
      E-learning explaining how to set up and use IX
   
   
   
 * Help centre
    * Invoices
    * Invoice type, charges & VAT
      Check your invoice with our charging statement documents
    * File types and formats
      Get help with understanding the file formats in your invoice
    * Supporting information files
      How we use level 1 and 2 files to validate your invoice
    * Energy Price Guarantee (EPG)
      Information about how Xoserve is supporting the Energy Price Guarantee
   
    * Supply points & metering
    * Submitting Reads
      How to submit reads, understand rejections and replacing a reading
    * Supply Point Administration (SPA)
      Get help with SPA tasks for Shippers, Suppliers, IGTs and DNOs
    * Annual Quantity (AQ)
      Find out your site’s AQ, how AQ is calculated, AQ correction process
    * M Number creation
      How to create an M Number (MPRN) for a live supply point
    * Non-Standard Sites
      Submission templates and response files for unique gas sites
   
    * Demand Attribution
    * Demand Estimation
      Demand Estimation parameters and the timetable for producing them
    * NDM Nominations and Allocations
      How we calculate NDM demand and the NDM Nomination Accuracy Report
    * Unidentified Gas (UIG)
      How it’s calculated and shared out, National UIG charts
   
    * Support
    * Raise a support request
      Have a process query or technical issue?
    * Check an existing support request
      Find out the status of an existing support request
    * Shipper and Supplier relationships
      Information and processes for Shippers and Suppliers, with regards to
      their commercial relationships
    * Contact
    * How can we help?
      View popular information, material and common queries about our services.
    * Address and directions
      Our office address and directions


XOSERVE ACHIEVE RECORD INSTITUTE OF CUSTOMER SERVICE RESULTS

Read more


OUR VOICE ACROSS THE INDUSTRY

Read about our latest features in utility news, as we continue our journey to
net zero.

Discover more


OUR DECARBONISATION KNOWLEDGE CENTRE

Access useful material, find out the latest updates on projects and listen to
our fast-growing industry podcast – Decarb Discussions.

Discover more


BUSINESS PLAN 2023 - FINAL VERSION

We're sharing the final version of our Business Plan 2023. 

Discover more


LATEST NEWS

 * 13 Jun 2023
   Blog: Could hydrogen hold the answer for homes in seven Local Distribution
   Zones?
 * 07 Jun 2023
   Responding to evolving cyber threats
 * 30 May 2023
   Gemini disaster recovery test 2023

More news


CALENDAR OF EVENTS

 * 27 Jun 2023
   IGT Constituency Operational Call
 * 06 Jul 2023
   DN Constituency Meeting
 * 10 Jul 2023
   CMS Rebuild Customer Focus Group

All events


FEATURED


ANNUAL REVIEW 2021/22

Progress against our strategy and business plan.
Find out more


CUSTOMER CHANGE

All Customer Change in one location.
Customer change register


HELP AND SUPPORT

Have a process query or technical issue?
Raise a support request



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