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PRIVACY NOTICE

Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process. In the
following, we explain what information DHL collects when you visit our website
and how this information is used.

 * Contact Data Protection
 * Cookie Settings

Personal Data
 * What is Personal Data
 * Who Is Responsible
 * Types of Data We Process
 * Use of Cookies

How We Use Your Data
 * Visiting Our Website
 * Performance of Contract
 * How Long Do We Keep Data
 * Will My Data Be Passed On

Who Processes Your Data
 * Processing for Advertising
 * Social Media
 * Jobs and Careers
 * Services and Products

What Are My Rights
 * Right to Obtain
 * Right to Object
 * Right to Withdraw
 * Data Security

Divisions & Services
 * Information Services
 * Divisional Privacy Notices or Terms & Conditions
 * Changes to Privacy Notice


SCOPE OF THIS PRIVACY NOTICE

Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter
called 'DHL') is pleased that you have visited our website and are interested in
our company, products and services. It is important to us to protect your
personal data during handling throughout the entire business process. 

In the following, we explain what information DHL collects when you visit our
website and how this information is used.

This Privacy Notice applies to all users of our services, websites,
applications, features or other services anywhere in the world, unless covered
by a separate Privacy Notice. This Privacy Notice applies to the following
categories of individuals:

 * Shippers: shippers, including their employees, or individuals who send a
   shipment
   
 * Shipment receivers: any individual who receives a shipment
 * Persons showing interest in us and our services
 * Business partners: business partners, including their employees
 * Employment candidates: individuals that apply for a job with us

 

All the above subjects are referred to as “you” or “your”.


 

What is Personal Data?

Personal data means any information relating to an identified or identifiable
natural person ('data subject'); an identifiable natural person is one who can
be identified, directly or indirectly, in particular by reference to an
identifier such as a name, an identification number, location data, an online
identifier or to one or more factors specific to the physical, physiological,
genetic, mental, economic, cultural or social identity of that natural person.
This includes information such as your real name, address, telephone number and
date of birth. Information which cannot be linked to your real identity - such
as favorite websites or number of users of a site - is not considered personal
data.


   
 * Who is Responsible?
   
   This Privacy Notice applies for the data processing carried out by:
   
   
   Deutsche Post AG
   Charles-de-Gaulle-Str. 20
   53113 Bonn
   Germany
   
   
   Data Protection Officer of controller, contact details:
   
   Deutsche Post AG
   Global Data Protection
   53250 Bonn
   
   
   If you have queries with regard to the processing of your personal data,
   please contact the Data Protection Officer.
   
   If you have any further queries regarding data protection in connection with
   our website or the services offered there, please contact data protection:
   
   Contact Data Protection

--------------------------------------------------------------------------------


TYPES OF DATA WE PROCESS

We only process your personal data when required for a specific and allowed
purpose. 

CONTACT DATA

Information to contact you e.g. when you use one of our services. 

Such as: your name, phone number, address, email address

PROFILE DATA

Information on your dhl profile e.g. to set your delivery preferences.

Such as: your delivery preferences, order

SHIPMENT DATA

Information enabling the pick-up and delivery of your shipment e.g. status of
your shipment.

Such as: your address, shipment documents, shipment no.

SURVEY DATA

Information communicated by you to one of our employees or by filling in an
online survey e.g. when you call our customer service.

Such as: your name, email, phone number

 * 
 * 

Previous button text Next button text

--------------------------------------------------------------------------------


WHAT ARE THE PURPOSES OF AND THE LEGAL BASIS FOR THE PROCESSING OF PERSONAL
DATA?

   
 * Visiting our Website
   
   DHL is committed to preserving the privacy of users of our websites. When you
   visit our web pages, The following data are collected: IP address, hostname
   of the accessing computer, website from which you accessed this website, a
   list of the sites you visited within the scope of our overall Internet
   presence, the date and duration of your visit, notification of whether the
   visit was successful, volume of data transferred, information about the
   identification data of the browser type and operating system used by you. 
   Temporary storage of this data is necessary during your visit to the website
   in order to allow the website to be delivered to you. Further storage in log
   files is performed to ensure the functionality of the website and the
   security of our IT systems. The legal basis for the processing of the
   aforementioned data categories is therefore Art. 6 (1) (f) of the European
   General Data Protection Regulation (GDPR). Due to the said purposes, in
   particular to guarantee security and a smooth connection setup, we have a
   legitimate interest to process this data.
   
   Additional personal information such as your name, address, telephone number
   or e-mail address is not collected unless you provide this data voluntarily,
   e.g. while completing an online contact form, as part of a registration,
   survey, competition or an information request.
   
   The data are deleted as soon as they are no longer needed to achieve the
   purpose for which they were collected. For the provision of the website, this
   is the case when the session terminates. The log files (access logs) are kept
   for administrators to access directly and exclusively for a period of 24
   hours. After that, they are only available indirectly through a restore from
   backup tapes and are permanently deleted after 30 days.
   
   As far as you have enabled geo localization functions in your browser,
   respectively in your operating system we will use this data to offer you
   location-based services (e.g. location of the nearest branch, packing station
   etc.). The legal basis for geo-localization is your consent according Art. 6
   (1) (a) GDPR by enabling the respective function. We will not use this data
   for any other purpose. If you disable this function your data will be deleted
   in due time.

   
 * Use of Cookies
   
   This website uses cookies and similar technologies, (hereafter
   “technologies”), which enable us, for example, to determine how frequently
   our internet pages are visited, the number of visitors, to configure our
   offers for maximum convenience and efficiency and to support our marketing
   efforts.
   
   When you access our website, a Privacy Preference Center will inform you that
   technically necessary cookies are set and, in addition, that your consent is
   required to the use of certain technologies, such as analytical cookies or
   similar technologies.
   
   The processing of data by means of technically necessary cookies is based on
   our legitimate interest according to Art. 6 (1) f) GDPR to ensure that you
   can use our website the best possible way, to ensure that our website
   operates correctly and to guarantee an convenient and undisturbed user
   experience. These kinds of cookies are stored exclusively for the duration of
   your visit to our website. They are automatically deleted when you close your
   browser.
   
   In addition, you will be informed via the Privacy Preference Center  that we
   use other technologies  (performance, functional or analytics technologies)
   for storing information about visitors who repeatedly access one of our
   internet pages. The purpose of using these technologies is to be able to
   offer you optimal user guidance as well as to "recognize" you and thus be
   able to present (as much as possible) diversified internet pages and new
   contents during repeated use. These technologies will only be processed on
   the basis of your prior given consent according to Art. 6 (1) a) GDPR.
   
   You will find more information under the Privacy Preference Center  including
   the option to revoke a given consent.
   
   Notwithstanding the information in the Preference Center, and only if you
   have consented to the use of cookies and other technologies as described
   above, we also use them for the purposes described below.

   
 * Social Media
   
   1. Introduction
   
   Deutsche Post AG (hereinafter called 'DHL') is pleased that you have visited
   our social media presences and are interested in our company and our products
   and services. In the following, we would like to inform you about certain
   issues related to data protection that apply when you visit our social media
   presences.
   
    * Our social media presences are made available by the respective operators
      of the social media platform pursuant to the applicable terms and
      conditions of use. The respective platform operator is solely responsible
      for the technical operation of this profile.
    * DHL is solely responsible for the content that DHL posts on this page
      (such as information about our company, products, services, sweepstakes,
      campaigns) and for our interaction with visitors to our profile.
    * The operators of the social media platform operate the entire IT
      infrastructure of the platforms. It makes its privacy policy available to
      users and has its own separate relationship with registered users of the
      platform. The operators of the social media platforms are solely
      responsible for all data protection topics involving your user profile, to
      which we have no access.
    * We have no influence over the data processing by the operators of social
      media platforms who collect them. Furthermore, we have no information
      regarding the extent to which, the purposes for which or the length of
      time that the operators of the social media platforms store personal data
      and possibly analyze, link or transfer them to third parties.
    * Please note that your personal data can, under certain circumstances, also
      be processed outside of the European Union/European Economic Area. This
      could result in data protection risks for users because an adequate level
      of data protection cannot be guaranteed in such cases and the ability to
      assert data subject rights is limited.
    * Please see the respective privacy policies and cookie policies for the
      social media platforms to learn more about their data processing
      activities and how you can exercise your rights vis-á-vis the operators of
      the social media platforms.
      
      Facebook: https://www.facebook.com/policy.php
      
      Instagram: https://privacycenter.instagram.com/policy
      
      Twitter: https://twitter.com/de/privacy
      
      LinkedIn: https://de.linkedin.com/legal/privacy-policy
      
      YouTube: https://policies.google.com/privacy?hl=de
      
      TikTok: https://www.tiktok.com/legal/privacy-policy-eea?lang=en
      
      
    * If you would like to contact DHL directly – in other words, without the
      involvement of the social media platforms – please use the contact service
      on our website.
   
   2. Contacting the data controller and data protection officer
   
   DHL is the data controller for the information it posts and also for the data
   processing that falls in its area of responsibility for the following social
   media presences:
   
    * Facebook: https://www.facebook.com/DHL
    *  Instagram: https://www.instagram.com/dhl_global
    * TikTok: https://www.tiktok.com/@dhl
    * Twitter: https://twitter.com/deutschepostdhl,
      https://twitter.com/DHLGlobal
    * YouTube: https://www.youtube.com/dhl
    * LinkedIn: https://www.linkedin.com/company/dhl
   
   To the extent that it concerns the processing of personal data as part of
   page insights, the following platform operators are jointly responsible,
   along with us, for data processing. Joint data processing is based on an
   agreement between the joint controllers pursuant to Article 26 of the General
   Data Protection Regulation (GDPR).
   
    * Facebook/Instagram: Facebook
    * LinkedIn: LinkedIn Pages Joint Controller Addendum
   
   3. Purpose and legal basis of processing
   
   3.1. Data processing in connection with our social media presences
   
   We make use of our social media presences to inform you about, for example,
   our company, products, services, campaigns and sweepstakes and to interact
   with you regarding various topics and respond to your inquiries. The data
   processing performed in this connection is undertaken to safeguard our
   legitimate interests in accordance with Article 6(1)(f) of the GDPR. Our
   legitimate interest lies in public relations work and communication.
   
   The social media platform operator publishes the information you provide on
   our profile, such as comments, likes, images and videos, and we process this
   information solely for the abovementioned purposes. We reserve only the right
   to erase illegal content should this be necessary. This applies, for example,
   to posts that constitute infringements of the law or are unlawful, hate
   comments, suggestive comments (explicitly sexual content) or attachments
   (such as images or videos), which under circumstances violate copyrights,
   privacy rights, criminal law or Deutsche Post AG’s ethics rules.
   
   Data are also collected for the purpose of holding and processing
   sweepstakes. The details, such as which data are processed and the purpose of
   the processing, can be found in the privacy notices and terms and conditions
   of the respective contest.
   
   If you would like to exchange personal data with us, we recommend that you
   contact our customer service. 
   
   3.2. Data processing of page insights for statistical purposes
   
   The social media platform operators from Facebook, Instagram and LinkedIn
   provide us with page insights, for which we are jointly responsible together
   with the platform operators. Page insights are anonymous statistics that are
   generated as a result of certain events and are tracked by social media
   platforms via cookies and similar technologies when a user such as you
   interacts with our social media profile. We can use the page insights, which
   contain no personal data, to see which content is particularly accessed by
   which group of individuals. This allows us to optimize our social media
   presence. This represents a legitimate interest on our part for the
   processing that takes place. The legal basis for data processing related to
   page insights is Article 6(1)(f) of the GDPR. We would like to point out that
   data processing can also take place independent of whether you are logged in
   or registered on the social media platform. We are unable to influence the
   use of cookies and similar technologies on the social media platform and, in
   this respect, refer you to your ability as a user to change your settings
   regarding the related data processing via the respective cookie banner on the
   social media platform (granting or not granting your consent). 
   
   3.3. Social media monitoring
   
   We use social media monitoring in order to obtain a picture of how our
   business, our products and our services are viewed and, based on this,
   identify potential for improvement. This entails analyzing posts on the
   social media platform based on the channel links used and relevant hashtag
   links. Only those posts to which you allow full public access will be used
   for this. The legal basis for processing personal data as part of social
   media monitoring is Article 6(1)(f) of the GDPR because we have a legitimate
   interest in identifying in freely accessible statements possible deficits in
   our products or services and responding appropriately. 
   
   4. Rights of the data subject
   
   You may exercise your rights as set forth in this Privacy Notice by using our
   contact form.
   
   If you would like to exercise your rights as a data subject vis-à-vis the
   social media platform operators, please use the contact options provided by
   the platform operators on the social media platforms. Should we receive an
   inquiry that falls within the area of responsibility of the social media
   platforms, we will forward it to them for further processing.
   
   5. Storage periods
   
   The length of time during which your data are stored will depend on the
   particular context of the processing and will be based on the parameters
   imposed by data protection law. All public posts you make on our profiles
   will remain on our profiles for an unlimited time, unless we erase them on
   the basis of an update of the original post, a breach of law or an
   infringement of our guidelines. You may of course erase your posts, comments
   and the like at any time yourself or exercise your right to have us erase
   them.
   
   In the case of the social media platform operators’ erasure of your data, we
   have no influence over this and therefore refer you to the privacy policy of
   the respective platform operator.


PERFORMANCE OF A CONTRACT

For pre-contractual and contractual reasons, we also need personal data to
provide our services and comply with the obligations arising from contractual
agreements concluded with you.

On dhl.com we offer the following services:

 1. Get a Quote
 2. DHL for Business
 3. Track & Trace
 4. Ship Now
 5. Customer Service

   
 * Get a Quote
   
   In order to get back to you via email or phone to make you an offer, you can
   use one of our Get a Quote services. Depending on the country you are
   residing and in order to get you to the right expert team or tool within DHL,
   we either ask whether you would like to ship parcels or documents, cargo /
   freight or international business mail and whether you are a business or
   private customer. 
   
   Based on this information your request will be directed to our business
   units  [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL
   eCommerce Solutions, DHL Paket] and you will immediately receive a product
   card with price and further details from the business unit(s) which offer
   best suits your request. It could also be that we ask you for the following
   details: country of origin and destination including city and postcode (we
   need an approximate origin and destination in order to give you a quote for
   your shipment as accurate as possible) and weight and dimension of the
   shipment. Depending on your request we might also ask the quantity, whether
   documents or dangerous goods are involved or whether it is palletized or
   stackable. This information is also forwarded to one of our business
   units  [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL
   eCommerce Solutions, DHL Paket]  and you will immediately receive a product
   card shown with price and further details regarding your shipment and
   optional add-ons.
   
   By clicking on the “continue to booking” button you will be forwarded to the
   respective business unit´s  booking tool system [MyDHL+, myDHLi, MyDHL
   Parcel]. Hence, on dhl.com we basically do not collect or otherwise process
   your personal data for our Get a Quote service. However, if data is
   nevertheless considered personal, such as the city and postcode, the legal
   basis for this is the contract in progress (Art. 6 (1) b) GDPR) and a
   legitimate interest in being able to submit our offer as accurately as
   possible (Art. 6 (1) f) GDPR).
   
   Provided that no statutory or contractual retention periods needs to be
   observed, your request will be stored for a maximum of 30 days with the
   relevant business unit which finally made the quote as proof of proper
   processing and for the purpose of further optimizing services. On dhl.com the
   respective data is stored for a maximum of 30 days if you have used the safe
   shipment service and unless not earlier deletes by yourself.

   
 * DHL for Business
   
   If you are using or DHL for Business service we ask you for the shipping
   destination, the volume and the frequency of the shipment. Based on this
   information and your shipping needs, your request will be send to our
   business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
   Parcel, DHL eCommerce Solutions, DHL Paket]  and allocated to those which
   services best fit your requirements. In order to get in touch with you as
   soon as possible we also ask you for your company´s name, your name, business
   address, email address and phone number. This data will also be forwarded to
   the respective business units and is necessary to take steps at your request
   prior to entering into a contract and / or for the performance of a contract.
   The legal basis is therefore Art. 6 (1) b) GDPR.
   
   Provided that no statutory or contractual retention periods need to be
   observed, your request will be stored for a maximum of 30 days with the
   relevant business unit which finally made the quote as proof of proper
   processing and for the purpose of further optimizing services.

   
 * Track & Trace
   
   You can use the Track and Trace service to track shipments addressed to you
   or sent by you, and also view the expected time of delivery. To this end the
   tracking information is sent to the respective business unit to find the
   status of the shipment. You will also receive all important detailed
   information about your shipment from the respective business unit. In
   addition, the sender or recipient can also receive further information about
   the shipment in question by e-mail or SMS. For this purpose, the e-mail
   address or mobile phone number of the recipient of the notification can be
   stored and the notification activated. In this context, the person entering
   the data must ensure that the notification recipient agrees to the processing
   of e-mail address, mobile phone number and notification.
   
   The following data are processed as part of shipment tracking: shipment
   number, name and address of the sender, name and address of the recipient,
   e-mail address of the sender/recipient if applicable, name and address of the
   alternative recipient if applicable, customer data of the sender, product or
   service name, shipment history, signature of the recipient, confirmation that
   a minimum age has been checked (over 16/over 18).
   
   The data are processed for the purpose of fulfilling the contract on the
   basis of Art. 6(1) (b) GDPR.
   
   To enhance user convenience, when using shipment tracking DHL automatically
   generates a list of the last shipment number searched for via the shipment
   search: This function saves you having to re-enter the shipment number when
   checking the shipping status of your shipment. In this context, you can name
   individual shipments according to your preference (“Shipment title"). For
   this purpose, the application saves a list of the last shipment searches in a
   cookie. 

   
 * Ship Now
   
   Our Ship Now service leads you to our various customer portals of our
   business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL
   Parcel, DHL eCommerce Solutions, DHL Paket] (e.g. MyDHL+, DHL eCommerce Web
   Portal, my DHLi or DHL Interactive). You can also continue as guest and you
   will be forwarded to our business unit which best meets you shipping needs.
   In any case we will not process your personal data at this stage. Same
   applies if you would like to schedule a redelivery. After a few questions
   about your shipment you will be directed to our various customer
   portals where you can arrange the redelivery in detail.

   
 * Customer Service
   
   You can contact us at any time with questions via our Customer Service.
   Depending on the respective business unit, you will either be forwarded
   directly to the website of the respective business unit or we ask you to fill
   out a contact form beforehand, which requests the following data categories
   and then forwards them to the respective responsible business unit: your
   customer reference no., your name, the name of your company, postal address,
   email address and telephone no. country / region and the sector you are
   working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is
   carried out in order to prepare or to fulfil a contract. Furthermore, you
   provide the data voluntarily for the purpose of contacting us, so your
   consent is another legal basis, Art. 6 (1) (a) GDPR.
   
   In addition you have the option to consent to promotional emails about our
   services. To this end we also forward your contact data to our business units
   [DHL Express, DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce
   Solutions, DHL Paket] . The legal basis for this is your consent according to
   Art. 6 (1) (a) GDPR.

Further information on data protection in specific services and products is
available at the relevant divisional Customer Portal and / or the respective
local privacy notice.

Customer Portals

--------------------------------------------------------------------------------


PROCESSING FOR ADVERTISING PURPOSES

When you visit our web page we offer you a broad variety of information about
DHL, about our products, services and events. In particular you can get
information about our:

 1. Events & Webinars
 2. Delivered.
 3. Spotlight
 4. Newsletters

   
 * Events & Webinars
   
   If you would like to participate in one of our Events and/or Webinars, you
   will be redirected to the appropriate registration page. There we basically
   collect the following personal data: your name, your email address and who is
   your main contact at DHL. Depending on the respective sector we may also ask
   for your company name, your seniority and whether you have previously done
   business with DHL. The legal basis is Art. 6 (1) (b) GDPR, as this processing
   is carried out in order to fulfil the contract (attending the event).

   
 * Delivered.
   
   You have the option there to consent to promotional emails about our
   services. To this end we also forward your contact data to our business units
   [DHL Global Forwarding, DHL Freight, DHL Parcel, DHL eCommerce Solutions, DHL
   Supply Chain] . The legal basis for this is your consent according to Art. 6
   (1) (a) GDPR. You may unsubscribe at any time by clicking the relevant link
   at the bottom of the Spotlight mail. You can also revoke the consent at any
   time with effect for the future using the contact address provided.
   

   
 * Spotlight
   
   If you subscribe to DHL Spotlight to know first about new articles we only
   collect your email address and it is not used for any other purpose. The
   legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You
   may unsubscribe at any time by clicking the relevant link at the bottom of
   the Spotlight mail. You can also revoke the consent at any time with effect
   for the future using the contact address provided. If you unsubscribe from
   Spotlight or revoke your consent, the corresponding data will be removed or
   blocked from the mailing list and will no longer be processed for these
   purposes.
   
   Notwithstanding the foregoing, if you are an existing DHL customer, your
   postal data (e.g. name, address) will be processed to contact you in order to
   provide you with the latest information about our offers, news, products and
   services. Apart from an existing consent, which is based on Art. 6 (1) a)
   GDPR, we will process your e-mail address exclusively in order to provide you
   with information regarding DHL own and similar products. Legal basis for the
   aforementioned processing to keep you updated regarding our own and similar
   products is Art. 6 (1) f) GDPR. The processing of customer data for own
   direct marketing purposes is regarded as carried out for a legitimate
   interest. You have the right to object at any time to the said processing. To
   exercise your right, simply get in touch with us by using the contact details
   mentioned under "Who is Responsible".

   
 * Newsletters
   
   If you register for one of our newsletters, we are entitled to use your
   e-mail address for this purpose. The legal basis for this data processing is
   your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the
   newsletter at any time by clicking the relevant link at the bottom of the
   newsletter. You can also revoke the consent at any time with effect for the
   future using the contact address provided. If you unsubscribe from our e-mail
   communications or revoke your consent, the corresponding data will be removed
   or blocked from the mailing list and will no longer be processed for these
   purposes.
   Including your e-mail address in a blocking list is effected in order to
   safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our
   legitimate interest lies in not sending you any information by e-mail in the
   future.


DATA RETENTION & THIRD PARTIES

   
 * Jobs and Careers at Deutsche Post and DHL
   
   Career opportunities within DHL Group are as diverse as our teams all over
   the world. With approximately 600,000 employees in over 220 countries, we
   connect people, improving their lives. If you would like to apply for one of
   our open jobs you will find more information here and, also on data
   protection, here.

   
 * How Long We Keep Your Data
   
   We will keep your data for as long as necessary to fulfill our purposes, to
   execute our contracts and to comply with any legal obligation. The retention
   period may differ per country based on applicable country laws.
   
   We continuously strive to minimize the retention period of data where the
   purpose, the law or contracts allows us to do so. The data that we collect
   based on your consent will be kept until you withdraw your consent.

   
 * Will My Data Be Passed On
   
   DHL does not share, sell, transfer or otherwise disseminate your personal
   data to third parties and will not do so in future, unless required by law,
   unless required for the purpose of the contract or unless you have given
   explicit consent to do so. For instance, it may be necessary to pass on your
   address and order data to our contractors when you order products. Further
   information on data protection in specific services and products is available
   at the relevant Customer Portal.
   
   However, in the context of the data processing as described in this Privacy
   Notice and the respective legal basis given, DHL will transfer your data to
   the following categories of recipients:
   
    * DHL Group companies: transfer is required within the DHL Group, its legal
      entities and shared service centers to provide and improve our products
      and services (e. g. our Get a Quote or Frequent Shipment Services).
      Transfers can also occur to manage our relationship with you, to identify
      you, to answer your requests and to comply with your privacy rights.
    * Third party business partners: The transfer to third party business
      partners is limited to what is required by applicable law and / or in
      order to fulfill our contractual obligations.
    * Third party processors: which process data are contractually obliged to
      maintain strict confidentiality as per Art. 28 GDPR. DHL retains
      responsibility for safeguarding your personal data in such circumstances.
      The business partners follow the instructions of DHL, and this is
      guaranteed by technical and organizational measures, as well as by means
      of checks and controls.
    * Public authorities: transfer is required by applicable law (e.g. to fulfil
      a legal obligation during shipment processing).
   
   Your data is only transferred outside the European Economic Area (EEA) to
   other DHL Group companies, third party business partners or public
   authorities when permitted by applicable data protection law. In such cases,
   we will make sure that appropriate safeguards are in place to ensure the
   transfer of your data (e.g. our binding corporate rules, standard contractual
   clauses).

--------------------------------------------------------------------------------


WHAT ARE MY DATA SUBJECT'S RIGHTS?

You have the following rights:

You can request information as to what personal data is stored

You can request that we correct, delete or block your personal data provided
these actions are permitted by law and in compliance with existing contractual
conditions.

You can request to receive personal data you have provided in a structured,
commonly used and machine-readable format.

You may lodge a complaint with the supervisory authority. 

 * 
 * 

Previous button text Next button text
Find Your Data Protection Authority Contact DHL Data Protection
   
 * Right to Obtain
   
   You can obtain your information by contacting data protection here:
   
   Contact Data Protection
   
 * Right to Object
   
   The right to object applies for all processing of personal data which is
   based on Art. 6 (1) f) GDPR.

   
 * Right to Withdraw Your Consent
   
   You have the right to withdraw your consent with effect for the future at any
   time.
   
   To exercise your right, simply get in touch with us by using the contact
   details mentioned under "Who is Responsible" or via the button below: 
   
   Contact Data Protection

--------------------------------------------------------------------------------


HOW ABOUT DATA SECURITY

DHL takes the security of your data very seriously. We have implemented various
strategies, controls, policies and measures to keep your data secure. We keep
our security measures under close review. We use safeguards such as firewalls,
network intrusion systems, and application monitoring. Where appropriate, we
secure your data by using pseudonymization and encryption techniques when
storing and transferring your data. For instance, your data is saved in a secure
operating environment which is not accessible to the public. In certain cases,
your personal data is encrypted by Secure Socket Layer technology (SSL) during
transmission. This means that an approved encryption procedure is used for
communication between your computer and the DHL servers if your browser supports
SSL. We ensure that there are strict physical access controls in our buildings
and certified data centers.

As a part of our security strategy, we have set up auditing programs to make
sure that our systems and services comply with the DHL information security
policy, and by extension the ISO 27001 standard.

In addition, we are taking a number of ongoing measures to reduce risk, such as
(but not limited to) training our employees regularly and organizing incident
simulation exercises by our Cyber Defense Center.

Should you wish to contact DHL by e-mail or contact forms, we would like to
point out that the confidentiality of the information sent cannot be guaranteed.
The contents of (e-mail) messages can be read by third parties. We therefore
recommend you send us confidential information only by post.


   
 * Where Do I Find Service Specific Information Regarding the Processing of
   Personal Data?
   
   Further information on data protection in specific services and products is
   available at the relevant Customer Portal.

   
 * DHL Group Data Privacy Policy
   
   The "DHL Group Data Privacy Policy" regulates the Group-wide standards for
   data processing with a special focus on so-called third country transfers,
   meaning transfers of personal data to countries outside the EU, which do not
   have an adequate level of data protection. If you are interested in learning
   more about the "DHL Group Data Privacy Policy", please download the following
   document:
   
   
   DHL GROUP DATA PRIVACY POLICY
   
    * DHL Group Data Privacy Policy
      pdf 193.2 KB

--------------------------------------------------------------------------------


DIVISIONAL PRIVACY NOTICES OR TERMS & CONDITIONS


DHL Express

--------------------------------------------------------------------------------

Changes to Privacy Notice

DHL reserves the right to change its Privacy Notice at any time with or without
prior notice. Please check back frequently to be informed of any changes. By
using DHL's websites you agree to this Privacy Notice.

This statement was last updated on:

03/06/2023


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