financialarbiter.org.mt Open in urlscan Pro
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Form analysis
1 forms found in the DOM

POST /oafs/user/login/submit

<form class="form" role="form" method="post" action="/oafs/user/login/submit" id="login-nav">
  <div class="form-group">
    <label for="email">Email</label>
    <input type="text" class="form-control" name="email" id="email" placeholder="Email" required="">
  </div>
  <div class="form-group">
    <label for="password">Password</label>
    <input type="password" class="form-control" name="password" id="password" placeholder="Password" required="">
    <div class="help-block text-right"><a href="/user/password">Forgot Password?</a></div>
  </div>
  <div class="form-group">
    <button type="submit" class="btn btn-primary btn-block">Login</button>
  </div>
</form>

Text Content

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Malti
   
 * Financial Complaints Hub
 * Search
   
 * Login
   * E-ID Login with E-ID
     or
     Email
     Password
     Forgot Password?
     Login
     Register new Account

Toggle navigation
 * About Us
   * Our Setup
   * Legal Basis
   * Strategic Plans
   * Annual Reports
   * Career opportunities
 * For Consumers
   * Enquiries & Minor Cases
   * Step 1: Complain with your provider
   * Step 2: Taking your complaint further
   * Step 3: Complain with us
   * Step 4: How we handle your complaint
   * - Mediation
   * - Investigation & Adjudication
   * Cross-Border Complaints
   * Financial Complaints Hub
   * - Scams: Don't stay silent!
 * For Providers
   * Complaint Handling Principles
   * Complaint handling procedures
   * Technical Notes
 * Arbiter's Decisions
 * Contact Us


WELCOME

Ask us a Question Submit a Complaint

The Office of the Arbiter for Financial Services (OAFS) in Malta provides an
independent and impartial mechanism of resolving disputes outside of the courts’
system, filed by customers against financial services providers authorised by
the Maltese financial services regulator.

We're here to guide you on how to best approach an issue. 

If you would like to know more about our setup, please click on ABOUT US.

You may contact us informally to enquire about a situation you're experiencing.
Reach us here.

If you are unable to find what you’re looking for or you would like to ask us a
question, please fill in our contact form.




HOW TO COMPLAIN IN 3 STEPS

Step 1

Submit a complaint with your provider first

Quick & Helpful tips 

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Step 2

If the response from the provider is not satisfactory

Learn more here

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Step 3

Submit your complaint with us

Online or download PDF


HAVE YOU FALLEN VICTIM TO A TEXT MESSAGING SCAM?

Don't stay silent. Here's what you need to know


> ANNUAL REPORT 2022
> 
> Click here to download




ENQUIRIES & MINOR CASES

This is our service to help you sort out small cases or queries informally. You
may contact us to enquire about a situation you're experiencing. We're here to
guide you on how best to approach an issue.

Submit an Enquiry

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DECISIONS

Browse the Arbiter's Decisions, by year, to find out more about investigation
findings and conclusions.

View Arbiter's Decisions


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CROSS-BORDERS COMPLAINTS

Dispute with a financial services provider located in another EU/EEA country.

Learn more

Opening Hours:

Winter | 8:00 - 15:00 Mon-Fri
Summer | 8:00 - 13:00 Mon-Fri



Office of the Arbiter
for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta

  Freephone: 8007 2366 free calls apply to local landline numbers only

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|   +356 7921 9961 mobile-to-mobile charges may apply
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