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MONTGOMERYCOUNTYMD.GOV

MC311 Customer Service Center

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County Executive
Marc Elrich



PUBLIC INFORMATION OFFICE

 1. Check Status | About MC311
    



Welcome to MC311 Customer Services

Search Service Solutions or Browse All Services. For existing service request,
check the status.

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FOOD RESOURCES

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TRANSLATION SERVICE

Español | 中文 | français | 한국어 | Việt Nam | አማርኛ | عرب<ى

MC311 Customer Service Center is Montgomery County’s source for nonemergency
government information and services. You can reach MC311 by calling 311 in the
County or 240-777-0311, 711 for MD Relay TTY, from anywhere, Monday - Friday 7
a.m. – 7 p.m. Use the links on this page, or follow us on twitter @311MC311.

 * For emergencies, please call 911.
 * Check Make The Right Call for more information.
 * Check How to Search.
 * Check Your Current Service Request Status.


TRANSLATION ASSISTANCE

Customers who prefer to conduct business with Montgomery County in a language
other than English can request translation assistance. The MC311 Customer
Service Center offers a language interpretation service with over 150 languages
available. After calling 311, press 2, for Spanish, or stay on the line to ask
the next available customer service Representative to request to conduct the
call in the language of your choice. Our translation service will be made
available to you.

Use Google translate at the bottom of this website to view the webpage with
language of your choice.

 * Frequently Asked Questions (FAQ) - English | Español.
 * Palm Card - English | Español.


TOP ONLINE SERVICES

 1.  Bulk Trash Pick-Up Request
 2.  Scrap Metal Pick-Up Request
 3.  Request 22 Gallon Bin Recycling Bin
 4.  22 Gallon Bin Pick-up
 5.  Literature Items - Residential Trash and Recycling
 6.  Request to Inspect, Remove or Prune County Tree
 7.  Housing Complaints
 8.  Reporting a Dead Animal Along the Roadway or on Adjacent Property
 9.  Pothole Repair
     
 10. More...

--------------------------------------------------------------------------------


FEATURED PROGRAMS


RIDE ON REAL TIME

Ride On can provide the approximate time the next bus will arrive at a bus stop.
If a rider has the bus stop number, arrival information can be provided through
a text message by sending the 5-digit stop number to bus@rideonrealtime.com.

More Information


RIDE ON ROUTES AND SCHEDULES

All your Ride On schedules and route information. Also latest updates on Ride On
services.

More Information


MONTGOMERY CONNECTS

Montgomery Connects is the County’s digital equity and inclusion program. Our
goal is for every resident and business to be part of our shared digital world.

More Information


BULK TRASH OR SCRAP METAL PICK-UP REQUEST

Each residential property receiving Montgomery County-provided trash collection
service is entitled to 5 bulk trash collections per the calendar year for large
items that won't fit in a regular trash can or trash bag. Request online.

More Information


22 GALLON BIN DELIVERY

Montgomery County provides 22-gallon blue bins to recycle bottles, cans, and
jars for residents who receive County-provided curbside recycling collection.
Request Online.

More Information


22 GALLON BIN PICK-UP

Residents who have old, damaged recycling bins (for plastic, glass and metal
recyclables) may have the bins collected and recycled. Bins will be collected as
part of the delivery of new bins each week. Request Online.

More Information


RECYCLING COLLECTION DAY

Residents can use the link below to enter their address to see what their
collection day is for County-provided recycling and trash service.

More Information


SCHEDULE DPS BUILDING RESIDENTIAL CONSTRUCTION RELATED PERMITTING INSPECTIONS

A building inspection may be scheduled online by using the prompts on Permitting
Services "Search for a Permit" page. The building permit(s) must be available to
schedule an inspection.

More Information


NAME AND TELEPHONE NUMBER OF DPS RESIDENTIAL BUILDING INSPECTOR

To view a scheduled Building Construction Related inspection date, inspector
name or inspector telephone number please have the permit in hand.

More Information


PROPERTY TAX BILL

Property tax bills are based on the assessment, set by the State Department of
Assessment and Taxation office (SDAT), multiplied by the tax rate (set by the
County Council in May). View property tax records to view and/or make payments
online by credit card or bank account as appropriate.

More Information


PROPERTY TAX CREDIT FOR ELDERLY INDIVIDUALS AND FOR MILITARY RETIREES

This bill will provide a 20% credit on County property taxes, for owner-occupied
homes for which at least one of the owners meet the eligibility requirements.

More Information


LANDLORD AND TENANT COMPLAINTS, DISPUTES OR ISSUES

The Office of Landlord-Tenant Affairs handles landlord and tenant disputes
involving most residential rental properties located in Montgomery County,
however, they DO NOT have jurisdiction within the incorporated municipalities

More Information



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TRANSLATION

The Google Translate Tool is displayed dynamically on Montgomery County web
pages using a Google javascript function. The function is used to translate
County web pages into different languages. However, the Google function displays
a drop-down menu form field (with no label) and a Google logo image which has no
alt tag. Google is aware of this issue.

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Copyright 2022. Montgomery County Government All Rights Reserved.

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