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Medidata
* Products & Solutions
* Medidata Platform
* Medidata Platform
The leading unified platform dedicated to clinical research.
* Data Management
Eliminate complex, manual processes & achieve higher quality data for
faster insights.
* Clinical Operations
Drive faster timelines across the trial lifecycle with centralized data
& analytics.
* Medidata AI
The data, tools and insight you need to reimagine clinical trials &
propel innovation.
* Patient Cloud
A suite of patient-facing technologies that makes clinical trials
simple and engaging for patients.
* Data Fabric
The powerful, cutting-edge architecture behind the Medidata Platform.
* Patient Cloud
* Patient Cloud Overview
A suite of patient-facing technologies that makes clinical trials
simple and engaging for patients
* eConsent
A patient-friendly enrollment solution enabling patients to understand
trial objectives & consent remotely.
* Sensor Cloud
Data ingestion capabilities to enable rapid ingestion, normalization,
and analysis of patient data.
* Sensor Cloud Network
Discover new possibilities in sensor integrations, sensor data, digital
biomarkers, and algorithms.
* eCOA
Full-service, flexible solution to easily and accurately capture
patient data and patient reported outcomes.
* Patient Insights
Active engagement with Medidata’s diverse patient advocates to infuse
the patient voice into solution design.
* myMedidata
A patient portal helping to streamline clinical operations and maintain
consistency.
* myMedidata Registries
Pre- and post-trial engagement to prepare patients for future clinical
research participation and enrollment.
* Data Management
* Data Management
Eliminate complex, manual processes & achieve higher quality data for
faster insights.
* Clinical Data Studio
Streamline data integration, standardization, and quality processes.
* Rave EDC
Capture and manage your patient, site and lab in the most advanced,
robust and secure electronic data capture system.
* Coder+
The evolution in automated medical coding for Rave EDC.
* Companion
Make data entry easier and faster for sites.
* Imaging
Gain visibility and full control over your imaging data while
simplifying processes for sites, sponsors, and core labs.
* Patient Data Surveillance
Simplify complex data investigation and cleaning across many data
sources.
* RTSM (Randomization and Trial Supply Management)
Eliminate double data entry and change orders for randomization and
trial supply management.
* Safety Gateway
Automate collection, transmission and tracking of adverse event data.
* Site Cloud - EOS
Seamlessly generate, distribute, & manage clinical study files at the
end of a study.
* Clinical Operations
* Clinical Operations
Drive faster timelines across the trial lifecycle with centralized data
& analytics.
* Adjudicate
A streamlined, single digital endpoint adjudication system.
* CTMS
Improve speed and efficiency for the oversight of studies with Rave
CTMS (Clinical Trial Management System).
* eTMF
Manage electronic trial master file content while maintaining readiness
& compliance.
* Clinical Trial Financial Management
* Site Payments
Unify your clinical research study data and financial management in one
platform.
* Grants Manager
Quickly and accurately develop investigator grant budgets.
* Detect
A powerful data & risk surveillance tool to improve data integrity &
reduce trial risk.
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Empowering a risk-based approach to source data verification by
focusing on critical data.
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A cloud-based remote site access and monitoring solution.
* Medidata AI
* Medidata AI Overview
The data, tools and insight you need to reimagine clinical trials &
propel innovation.
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Connecting historical insights & real-world data to increase trial
success probability.
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Operational analytics built on the industry’s largest real-time
performance dataset.
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Combine patient-level clinical trial & real world data.
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A smarter external control arm built with regulatory-grade, historical
clinical trial data.
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Use historical clinical trial data to improve the probability of
regulatory and technical success.
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framework.
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Securely and compliantly exchange EHR and other healthcare data to
power a whole new level of collaboration and patient care.
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Collaborate in real-time for implantable device procedures.
* Professional Services
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Comprehensive professional support for the entire clinical trial
process.
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operational efficiency.
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Simplify, future proof, and save time and costs for your clinical study
build.
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* DCT & Diversity Solutions
* Decentralized Clinical Trials
Decentralizing solutions on a unified platform for patients, sites, and
sponsors.
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A multi-faceted approach to cultivate diversity across the clinical
trial lifecycle.
* Patient Solutions
A suite of patient-facing technologies that enable patients to
virtually engage with their trial activities.
* Site Solutions
Circuit Clinical’s clinical trial network, trained and standardized on
Medidata’s DCT solutions.
* Medidata Platform
The leading unified platform dedicated to clinical research.
* Data Management
Eliminate complex, manual processes & achieve higher quality data for
faster insights.
* Clinical Operations
Drive faster timelines across the trial lifecycle with centralized data &
analytics.
* Medidata AI
The data, tools and insight you need to reimagine clinical trials & propel
innovation.
* Patient Cloud
A suite of patient-facing technologies that makes clinical trials simple
and engaging for patients.
* Data Fabric
The powerful, cutting-edge architecture behind the Medidata Platform.
Featured Resources
Patient Experience
Medidata Platform Fact Sheet
Back to Basics: A Survey of Clinical Data Management System Users and
Decision Makers
* Who We Work With
* By Organization
* Emerging and Mid-Sized Biopharma
Gain speed, scale for complexity, mitigate risks, and improve trial
outcomes.
* Large Biopharma
Adapt, scale, realize your next breakthrough, and get therapies to
market faster.
* Medical Device
Achieve clinical, regulatory, and commercial success during clinical
trials.
* Academic and Not-For-Profit Organizations
Address your unique challenges with dedicated offerings and support.
* Partners
* CRO Partners
Leverage the industry’s most comprehensive and adaptable clinical trial
technology platform.
* Find a Partner
Improve your performance with Medidata’s diverse partner ecosystem.
* Partner Program
Add your business to the life science industry’s largest global
ecosystem.
* Partner Portal
Your gateway to exclusive, industry-leading tools and resources that
position your business to achieve more.
* Customers & Sites
* Customer Success Stories
See how our customers use the Medidata Platform to make clinical trials
better.
* Site Partnerships
Through collaboration and communication, sites are part of the Medidata
mission of bringing smarter treatments and devices to patients sooner.
* Emerging and Mid-Sized Biopharma
Gain speed, scale for complexity, mitigate risks, and improve trial
outcomes.
* Large Biopharma
Adapt, scale, realize your next breakthrough, and get therapies to market
faster.
* Medical Device
Achieve clinical, regulatory, and commercial success during clinical
trials.
* Academic and Not-For-Profit Organizations
Address your unique challenges with dedicated offerings and support.
Featured Resources
The Big Book of CRO Case Studies
Find a Partner
* Company
* About Us
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The latest news and updates from Medidata.
* Awards and Recognition
Recognition for our products, programs, and people.
* Medidata History
Learn more about the history of Medidata.
* Trust and Transparency
Learn how Medidata earns your trust with the Unified Protection
Strategy.
* Our Values
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Leveraging diversity sparks innovation, opportunity for growth, and
development.
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Be a part of revolutionizing life sciences to create a healthier world.
* Experienced Professionals
Build your career with Medidata.
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Enabling and inspiring all Medidatians to solve the impossible.
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Obtain first hand experience to jumpstart your career.
* Events
* Upcoming Events
Featured events where you can connect with Medidata.
* Medidata NEXT
A can’t miss global event where we come together to solve the
impossible.
* Leadership
Meet our team.
* Offices
Get in touch or pay us a visit when you’re in town.
* Newsroom
The latest news and updates from Medidata.
* Awards and Recognition
Recognition for our products, programs, and people.
* Medidata History
Learn more about the history of Medidata.
* Trust and Transparency
Learn how Medidata earns your trust with the Unified Protection Strategy.
* Resources
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Our collection of insights, clinical updates, and looks into life at
Medidata.
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Hear from our experts discussing the latest trends and evolutions in
the medical space.
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Your technology roadmap through the clinical trial process.
* Medidata Institute
Cultivating a thought leadership channel for key players of the life
sciences industry.
* Whitepapers and Publications
The latest published articles from our experts in clinical trial
operations.
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our unified platform.
* Certifications
Earn portable recognition for role-based skills in the Medidata
Platform.
* Clinical Minds Blog
Our collection of insights, clinical updates, and looks into life at
Medidata.
* Clinical Minds Podcast
Hear from our experts discussing the latest trends and evolutions in the
medical space.
* Clinical Trial Process
Your technology roadmap through the clinical trial process.
* Medidata Institute
Cultivating a thought leadership channel for key players of the life
sciences industry.
* Whitepapers and Publications
The latest published articles from our experts in clinical trial
operations.
* Contact Us
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Interested in learning more? We would love to hear from you.
* Contact Support
Get in touch with our support team for assistance with all things
Medidata.
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* helpdesk@mdsol.com
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products.
* Login
Featured Resources
Patient Experience
Medidata Platform Fact Sheet
Back to Basics: A Survey of Clinical Data Management System Users and Decision
Makers
Featured Resources
Learn more about Medidata’s Decentralized Clinical Trials Program
Learn more about myMedidata
Watch our latest video on our Patient Design Program
Featured Resources
Learn more about Medidata’s Decentralized Clinical Trials Program
FAQs to Guide Your DCT Strategy
Medidata Circuit Clinical Partnership Factsheet
Featured Resources
The Big Book of CRO Case Studies
Find a Partner
Featured Resources
Revolutionary Synthetic Data
Patient-Level Trial Data + RWD
Accelerate enrollment
External control arm delivers hope in hard-to-treat cancer
Featured Resources
MEDIDATA PRIVACY POLICY
MEDIDATA PRIVACY POLICY
Effective as of December 23, 2019.
This “Privacy Policy” describes the privacy practices of Medidata Solutions,
Inc. and our subsidiaries and affiliates (including our US subsidiary
Intelemage, LLC; together, collectively, “Medidata”, “we”, “us”, or “our”). This
Privacy Policy describes how we collect, use, disclose and otherwise process
personal information in connection with our websites, mobile apps, and other
services, and explains the rights and choices available to individuals with
respect to their information. For convenience, our websites and mobile apps are
collectively referred to as the “Sites,” and, together with our other services,
collectively referred to as the “Services.” This Privacy Policy governs any of
the Services on which the Privacy Policy is posted.
Individuals located in the European Union should be sure to read the important
information provided here.
Individuals located in California should be sure to read the important
information provided here.
SUMMARY OF OUR PRIVACY PRACTICES
* The Types of Information We Collect About You: We collect information that
you provide to us, such as your contact details, as well as information that
is automatically collected by our Sites, such as your IP address and
information collected by our use of Cookies.
* Purposes of Processing Your Information: We process information about you in
order to provide our Sites and Services; to communicate with you; to comply
with law and prevent fraud; and for other reasons with your consent. We may
also anonymize your data – which means the data can no longer be used to
identify you – in order to perform analytics to learn how to better provide
our Sites and Services.
* Your Rights and Choices: Depending on your jurisdiction, you may have legal
rights associated with our processing of your data, including rights to
access, correct, delete, transfer, or object to the processing of your data.
Regardless of where you live, we will honor your request to opt out of being
contacted by us for marketing reasons.
* How to Contact Us: Medidata is the controller of your information when it is
processed in the context of our Sites and Services. Our Data Protection
Officer may be contacted by emailing dataprivacy@medidata.com. However,
please note that Medidata’s customers are the controllers of your data when
it is processed in Medidata’s platform, applications, and related services.
For example, if you are a patient in a clinical trial, or an investigator who
logs into our applications, your data controller is the Sponsor of that trial
and/or the participating healthcare provider.
MEDIDATA’S PLATFORM, APPLICATIONS, AND CUSTOMER DATA
As part of Medidata’s platform, applications and related services, our
customer’s employees and authorized users may enter information from or about
their authorized users, employees, and clinical trial subjects (collectively,
“Customer Data”), into our servers.
This Privacy Policy does not apply to Customer Data, and we are not responsible
for our customers’ handling of Customer Data. Our customers have their own
policies regarding the collection, use and disclosure of your personal
information. Our use of Customer Data is subject to the written agreement for
services between Medidata and the customer that in no way involves the sale of
your data. Medidata’s responsibility under that agreement – that we take very
seriously – is the obligation to keep Customer Data safe and secure. To learn
about how a particular customer handles your personal information, we encourage
you to read that customer’s privacy statement or contact that customer.
Medidata has no control or ownership of Customer Data. Please direct any
questions regarding Customer Data to the customer for which you work or which
collected your information using a Medidata platform or application.
PERSONAL INFORMATION WE COLLECT
We collect personal information about you in the following ways:
INFORMATION YOU GIVE US
Personal information that you may provide through the Services or otherwise
communicate with us includes:
* Personal and Business Contact information, such as your first name, last
name, postal address, email address, telephone number, job title, and
employer name;
* Profile information, such as your username and password, industry, interests
and preferences;
* Feedback and correspondence, such as information you provide in your
responses to surveys, when you participate in market research activities,
report a problem with the Sites, receive customer support or otherwise
correspond with us;
* Transaction information, such details about any purchases you make through
the Sites, event registrations you make through the Sites, and billing
details;
* Usage information, such as information about how you use the Sites and
interact with us;
* Marketing information, such as your preferences for receiving marketing
communications and details about how you engage with them.
We may combine other publicly available information, such as information related
to the organization for which you work, with the personal information that you
provide to us through our Sites or Services.
INFORMATION AUTOMATICALLY COLLECTED
We may collect an IP address from visitors to our Sites. We use IP addresses to
help diagnose problems with our server(s), to administer the Sites, and to
monitor activities on and interactions with our Sites.
We may also automatically log information about you and your computer or mobile
device when you access our Sites. For example, we may log your computer or
mobile device operating system name and version, manufacturer and model, browser
type, browser language, screen resolution, the website you visited before
browsing to our Sites, pages you viewed, how long you spent on a page, access
times and information about your use of and actions on our Sites. We collect
this information about you using cookies. Please refer to the Cookies and
Similar Technologies section for more details.
CHANGES TO YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate and
current. Please let us know if your personal information changes during your
relationship with us by updating your registration profile or emailing us at
mdsol.NAM.dataprivacy@3ds.com.
HOW WE USE YOUR PERSONAL INFORMATION
TO PROVIDE OUR SERVICES
If you have a Medidata account or use our Sites, we use your personal
information to:
* Operate, maintain, administer and improve the Sites;
* Manage and communicate with you regarding your Medidata account, if you have
one, including by sending you service announcements, technical notices,
updates, security alerts, and support and administrative messages;
* Process and manage registrations you make through the Sites, including to
track and administer trainings or events you have registered for and
attended, and to subscribe you to our Developer Central community forum;
* Better understand your needs and interests, and personalize your experience
with the Sites; and
* Provide support and maintenance for the Sites and our Services;
* Respond to your service-related requests, questions and feedback.
TO COMMUNICATE WITH YOU
If you request information from us, register on the Sites, or participate in our
surveys, promotions or events, we may send you Medidata-related marketing
communications as permitted by law. You will have the ability to opt out of such
communications.
TO COMPLY WITH LAW
We use your personal information as we believe necessary or appropriate to
comply with applicable laws, lawful requests and legal process, such as to
respond to subpoenas or requests from government authorities.
WITH YOUR CONSENT
We may use or share your personal information with your consent, such as when
you consent to let us post your testimonials or endorsements on our Sites, you
instruct us to take a specific action with respect to your personal information,
or you opt into marketing communications.
TO CREATE ANONYMOUS DATA FOR ANALYTICS
We may create anonymous data from your personal information and other
individuals whose personal information we collect. We make personal information
into anonymous data by excluding information that makes the data personally
identifiable to you, so that it is no longer reasonably possible to ever use the
data to identify you. We use this anonymized data for lawful business purposes,
such as improving our Sites and Services.
FOR COMPLIANCE, FRAUD PREVENTION AND SAFETY
We use your personal information as we believe necessary or appropriate to (a)
enforce the terms and conditions that govern our Services; (b) protect our
rights, privacy, safety or property, and/or that of you or others; and (c)
protect, investigate and deter against fraudulent, harmful, unauthorized,
unethical or illegal activity.
HOW WE SHARE YOUR PERSONAL INFORMATION
Except as described in this Privacy Policy, we do not share the personal
information that you provide to us with other organizations. We disclose
personal information to third parties under the following circumstances:
* Affiliates. We may disclose your personal information to our subsidiaries and
corporate affiliates for purposes consistent with this Privacy Policy;
* Service Providers. We may employ third party companies and individuals to
administer and provide the Services on our behalf (such as training, customer
support, hosting, email delivery and database management services). These
third parties may use your information only as directed by Medidata and in a
manner consistent with this Privacy Policy, and are prohibited from using or
disclosing your information for any other purpose;
* Professional advisors. We may disclose your personal information to
professional advisors, such as lawyers, bankers, auditors and insurers, where
necessary in the course of the professional services that they render to us;
* Compliance with Laws and Law Enforcement; Protection and Safety. Medidata may
disclose information about you to government or law enforcement officials or
private parties as required by law, and disclose and use such information as
we believe necessary or appropriate to (a) comply with applicable laws and
lawful requests and legal process, such as to respond to subpoenas or
requests from government authorities; (b) enforce the terms and conditions
that govern our Services; (d) protect our rights, privacy, safety or
property, and/or that of you or others; and (e) protect, investigate and
deter against fraudulent, harmful, unauthorized, unethical or illegal
activity;
* Business Transfers. Medidata may sell, transfer or otherwise share some or
all of its business or assets, including your personal information, in
connection with a business deal (or potential business deal) such as a
merger, consolidation, acquisition, reorganization or sale of assets or in
the event of bankruptcy, in which case we will make reasonable efforts to
require the recipient to honor this Privacy Policy.
YOUR CHOICES
ACCESS, UPDATE, CORRECT OR DELETE YOUR INFORMATION
All Medidata account holders may review, update, correct or delete the personal
information in their registration profile by logging into their account.
Medidata account holders may also contact us at mdsol.NAM.dataprivacy@3ds.com to
accomplish the foregoing or if you have additional requests or questions.
MARKETING COMMUNICATIONS
You may opt out of marketing-related emails by logging in and changing your
account settings, by clicking on the ‘unsubscribe’ link at the bottom of each
such email, or by contacting us at mdsol.NAM.dataprivacy@3ds.com. You may
continue to receive service-related and other non-marketing emails.
TESTIMONIALS
If you gave us consent to post a testimonial on our Sites, but wish to update or
delete it, please contact mdsol.NAM.dataprivacy@3ds.com.
CHOOSING NOT TO SHARE YOUR PERSONAL INFORMATION
Where we are required by law to collect your personal information, or where we
need your personal information in order to provide the Services to you, if you
do not provide this information when requested (or you later ask to delete it),
we may not be able to provide you with the Services and may need to close your
account. We will tell you what information you must provide to receive the
Services by designating it as required in our Sites and Services or through
other appropriate means.
COOKIES AND SIMILAR TECHNOLOGIES
WHAT ARE COOKIES?
We may collect information using “cookies.” Cookies are small data files stored
on the hard drive of your computer or mobile device by a website. We may use
both session cookies (which expire once you close your web browser) and
persistent cookies (which stay on your computer or mobile device until you
delete them) to provide you with a more personal and interactive experience on
our Site.
We use two broad categories of cookies: (1) first party cookies, served directly
by us to your computer or mobile device, which we use to recognize your computer
or mobile device when it revisits our Site; and (2) third party cookies, which
are served by service providers on our Site, and can be used by such service
providers to recognise your computer or mobile device when it visits other
websites.
COOKIES WE USE
Our Site uses the following types of cookies for the purposes set out below:
* Essential Cookies. These cookies are essential to provide you with services
available through our Site and to enable you to use some of its features.
Without these cookies, the services that you have asked for cannot be
provided, and we only use these cookies to provide you with those services.
These are primarily used by our employees and contractors.
* Functionality Cookies. These cookies allow our Site to remember choices you
make when you use our Site. The purpose of these cookies is to provide you
with a more personal experience and to avoid you having to re-select your
preferences or re-enter information every time you visit our Site.
* Analytics and Performance Cookies. These cookies are used to collect
information about traffic to our Site and how users use our Site. The
information gathered may include the number of visitors to our Site, the
websites that referred them to our Site, the pages they visited on our Site,
what time of day and duration they visited our Site, whether they have
visited our Site before, and other similar information. We use this
information to help operate our Site more efficiently, to gather broad
demographic information and to monitor the level of activity on our Site. We
primarily use Google Analytics for this purpose. Google Analytics uses its
own cookies. It is only used to improve how our Site works. You can find out
more information about Google Analytics cookies here and about how Google
protects your data here. You can prevent the use of Google Analytics relating
to your use of our Site by downloading and installing the browser plugin
available here.
* Targeted and Advertising Cookies. These cookies track your browsing habits to
enable us to show advertising on a third party site which is more likely to
be of interest to you. These cookies use information about your browsing
history to group you with other users who have similar interests. You can
disable certain cookies which remember your browsing habits and target
advertising at you by visiting this site. If you choose to remove targeted or
advertising cookies, you will still see advertisements but they may not be
relevant to you. Even if you do choose to remove cookies by the companies
listed at the above link, not all companies that serve online behavioural
advertising are included in this list, and so you may still receive some
cookies and tailored advertisements from companies that are not listed.
DISABLING COOKIES
You can typically remove or reject cookies via your browser settings. In order
to do this, follow the instructions provided by your browser (usually located
within the “settings,” “help” “tools” or “edit” facility). Many browsers are set
to accept cookies until you change your settings.
Further information about cookies, including how to see what cookies have been
set on your computer or mobile device and how to manage and delete them, visit
www.allaboutcookies.org.
If you do not accept our cookies, you may experience some inconvenience in your
use of our Site. For example, we may not be able to recognize your computer or
mobile device and you may need to log in every time you visit our Site.
FLASH TECHNOLOGY
We may use supporting technologies for our Sites that use Flash cookies (which
are also known as Flash Local Shared Object (“LSOs”)) on our Site to collect and
store information about your use of our Site. Unlike other cookies, Flash
cookies cannot be removed or rejected via your browser settings. If you do not
want Flash cookies stored on your computer or mobile device, you can adjust the
settings of your Flash player to block Flash LSO storage using the tools
contained in the Website Storage Settings Panel at this website. You can also
control Flash LSOs by going to the Global Storage Settings Panel at this website
and following the instructions. Please note that setting the Flash Player to
restrict or limit acceptance of Flash LSOs may reduce or impede the
functionality of some Flash applications, including, potentially, Flash
applications used in connection with our Site.
ON-SITE TRACKING
We may also use tracking tags (which are also known as web beacons) on our Site
to track the actions of users while on our Site. Unlike cookies, which are
stored on the hard drive of your computer or mobile device by a website,
tracking tags are embedded on webpages. Tags compile statistics about usage of
the Site, so that we can manage our content more effectively. The information we
collect using tracking tags is not linked to our users’ personal data.
DO NOT TRACK SIGNALS
Some Internet browsers may be configured to send “Do Not Track” signals to the
online services that you visit. We currently do not currently respond to do not
track signals. To find out more about “Do Not Track,” please visit
http://www.allaboutdnt.com.
SECURITY
The security of your personal information is important to us. We take a number
of organizational, technical and physical measures designed to protect the
personal information we collect, both during transmission and once we receive
it. However, no security safeguards are 100% secure and we cannot guarantee the
security of your information.
INTERNATIONAL TRANSFER
Medidata is headquartered in the United States and has affiliates and service
providers in other countries, and your personal information may be transferred
to the United States or other locations outside of your state, province, country
or other governmental jurisdiction where privacy laws may not be as protective
as those in your jurisdiction.
European Union users should read the important information provided here about
the transfer of personal information outside of the European Economic Area.
OTHER SITES AND SERVICES
The Sites may contain links to other websites and services. These links are not
an endorsement, authorization or representation that we are affiliated with that
third party. We do not exercise control over third party websites or services,
and are not responsible for their actions. Other websites and services follow
different rules regarding the use or disclosure of the personal information you
submit to them. We encourage you to read the privacy policies of the other
websites you visit and services you use.
USER GENERATED CONTENT
We may make available on our Sites, or link to, features that allow you to share
information online (e.g., on message boards, in chat areas, in file uploads,
through events, etc.). Please be aware that whenever you voluntarily disclose
personal information online, that information becomes public and can be
collected and used by others. We have no control over, and take no
responsibility for, the use, storage or dissemination of such publicly-disclosed
personal information. By posting personal information online in public forums,
you may receive unsolicited messages from other parties.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this Privacy Policy at any time. We encourage you
to periodically review this page for the latest information on our privacy
practices. If we make material changes to this Privacy Policy you will be
notified via the contact information you have provided to us or another manner
that we believe reasonably likely to reach you. This may include posting a
specific announcement on our Sites.
Any modifications to this Privacy Policy will be effective upon our posting of
the new terms and/or upon implementation of the new changes in the Service (or
as otherwise indicated at the time of posting). In all cases, your continued use
of the Sites and Services after the posting of any modified Privacy Policy
indicates your acceptance of the terms of the modified Privacy Policy.
CONTACT US
If you have any questions or concerns at all about our Privacy Policy, please
feel free to email us at mdsol.NAM.dataprivacy@3ds.com, or write to us at:
Medidata Solutions, Inc.
350 Hudson Street
New York, New York 10014 USA
Attention: Data Protection Officer
ADDITIONAL INFORMATION FOR EUROPEAN UNION USERS
PERSONAL INFORMATION
References to “personal information” in this Privacy Policy are equivalent to
“personal data” governed by European data protection legislation.
CONTROLLER AND DATA PROTECTION OFFICER
Medidata Solutions, Inc. is the controller of your personal information for
purposes of European data protection legislation. Our Data Protection Officer
can be reached at mdsol.NAM.dataprivacy@3ds.com. See the “Contact Us” section
above for additional contact details.
LEGAL BASES FOR PROCESSING
We only use your personal information as permitted by law. We are required to
inform you of the legal bases of our processing of your personal information,
which are described in the list below. If you have questions about the legal
basis of how we process your personal information, contact us at
mdsol.NAM.dataprivacy@3ds.com.
* To provide the Services. Processing is necessary to perform the contract
governing our provision of the Services or to take steps that you request
prior to signing up for the Services.
* To communicate with you; To create anonymous data for analytics; and For
compliance, fraud prevention and safety. These processing activities
constitute our legitimate interests. We make sure we consider and balance any
potential impact on you (both positive and negative) and your rights before
we process your personal information for our legitimate interests. We do not
use your personal information for activities where our interests are
overridden by the impact on you (unless we have your consent or are otherwise
required or permitted to by law).
* To comply with law. Processing is necessary to comply with our legal
obligations.
* With your consent. Processing is based on your consent. Where we rely on your
consent you have the right to withdraw it anytime in the manner indicated in
the Service or by contacting us at mdsol.NAM.dataprivacy@3ds.com.
USE FOR NEW PURPOSES
We may use your personal information for reasons not described in this Privacy
Policy where permitted by law and the reason is compatible with the purpose for
which we collected it. If we need to use your personal information for an
unrelated purpose, we will notify you and explain the applicable legal basis.
RETENTION
We will only retain your personal information for as long as necessary to fulfil
the purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we
consider the amount, nature, and sensitivity of the personal information, the
potential risk of harm from unauthorized use or disclosure of your personal
information, the purposes for which we process your personal information and
whether we can achieve those purposes through other means, and the applicable
legal requirements.
By law we have to keep basic information about our customers (including Contact,
Identity, Financial and Transaction Information) for seven years after they
cease being customers for financial and tax purposes.
In some circumstances we may anonymize your personal information (so that it can
no longer be associated with you) in which case we may use this information
indefinitely without further notice to you.
YOUR RIGHTS
European data protection laws give you certain rights regarding your personal
information. You may ask us to take the following actions in relation to your
personal information that we hold:
* Opt-out. Stop sending you direct marketing communications. You may continue
to receive service-related and other non-marketing emails;
* Access. Provide you with information about our processing of your personal
information and give you access to your personal information;
* Correct. Update or correct inaccuracies in your personal information;
* Delete. Delete your personal information;
* Transfer. Transfer a machine-readable copy of your personal information to
you or a third party of your choice;
* Restrict. Restrict the processing of your personal information;
* Object. Object to our reliance on our legitimate interests as the basis of
our processing of your personal information that impacts your rights.
You can submit these requests by email to mdsol.NAM.dataprivacy@3ds.com or our
postal address provided above. We may request specific information from you to
help us confirm your identity and process your request. Applicable law may
require or permit us to decline your request. If we decline your request, we
will tell you why, subject to legal restrictions. If you would like to submit a
complaint about our use of your personal information or response to your
requests regarding your personal information, you may contact us as described
above or submit a complaint to the data protection regulator in your
jurisdiction. You can find your data protection regulator here.
CROSS-BORDER DATA TRANSFER
Whenever we transfer your personal information out of the EEA to countries not
deemed by the European Commission to provide an adequate level of personal
information protection, the transfer will be based on the following safeguard
recognized by the European Commission as providing adequate protection for
personal information, where required by EU data protection legislation:
* Contracts approved by the European Commission which impose data protection
obligations on the parties to the transfer. For further details, see European
Commission Model contracts for the transfer of personal information to third
countries.
Please contact us if you want further information on the mechanism used by us
when transferring your personal information out of the EEA.
EU-US PRIVACY SHIELD
The ECJ invalidated the EU-US Privacy Shield on July 16, 2020. Click here to
learn more. Per ITA guidance, Medidata will continue to comply with its Privacy
Shield obligations.
Click here to view the Privacy Shield Notice for Commercial Data
Solutions, formerly known as SHYFT Analytics. Commercial Data Solutions
continues to comply with its EU-US Privacy Shield obligations.
SWISS-US PRIVACY SHIELD
Medidata complies with the Swiss-US Privacy Shield Framework as set forth by the
U.S. Department of Commerce regarding the collection, use, and retention of
personal information transferred from Switzerland to the United States. If we
then transfer personal data onward to other parties or to other jurisdictions
after importing it to the United States, Medidata retains liability for
safeguarding such data in accordance with the Privacy Shield Framework.
Medidata has certified to the Department of Commerce that it adheres to the
Privacy Shield Principles. If there is any conflict between the terms in this
Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles
shall govern. To learn more about the Privacy Shield program, and to view our
certification, please visit https://www.privacyshield.gov/. Click here to view
our Privacy Shield Notice (which is part of this Privacy Policy) and learn more
about Medidata’s obligations and your rights under the Privacy Shield.
In compliance with the Swiss-US Privacy Shield Principles, Medidata commits to
resolve complaints about our collection or use of your personal information.
Swiss individuals with inquiries or complaints regarding our Private Shield
policy should first contact Medidata at: mdsol.NAM.dataprivacy@3ds.com.
Medidata has selected a third party to serve as its independent recourse
mechanism (IRM) for dispute resolution arising from certain transfers or
processing of Personal Information (non-HR data) under Privacy Shield. Medidata
has further committed to refer unresolved Privacy Shield complaints under the
Swiss-US Privacy Shield Principles to the BBB EU PRIVACY SHIELD, operated by the
Council of Better Business Bureaus. If you do not receive timely acknowledgment
of your complaint from us, or if we have not addressed your complaint to your
satisfaction, please contact or visit the BBB at
https://bbbprograms.org/privacy-shield-complaints/ for more information or to
file a complaint. The services of BBB are provided at no cost to you. Under
certain conditions, more fully described on the Privacy Shield website, you may
be entitled to invoke binding arbitration when other dispute resolution
procedures have been exhausted.
Medidata’s commitments under the Privacy Shield framework are also subject to
the investigatory and enforcement powers of the United States Federal Trade
Commission.
ADDITIONAL INFORMATION FOR CALIFORNIA USERS
California Third-Party Marketing Notice
As provided by California civil code section 1798.83, a California resident who
has provided personal data to a business with whom he/she has established a
business relationship for personal, family, or household purposes (a “California
customer”) may request information about whether the business has disclosed
personal data to any third parties for the third parties’ direct marketing
purposes. In general, if the business has made such a disclosure of personal
data, upon receipt of a request by a California customer, the business is
required to provide a list of all third parties to whom personal data was
disclosed in the preceding calendar year, as well as a list of the categories of
personal data that were disclosed. California customers should visit Medidata’s
website for further information on how to submit a request or, if applicable,
opt out of Medidata’s sharing of the customers’ personal data with third parties
for those parties’ direct marketing purposes.
California Privacy Notice
We are providing this supplemental privacy notice to California users pursuant
to the California Consumer Privacy Act of 2018 (“CCPA”).
The CCPA grants California residents the following rights.
* Information. You can request information about how Medidata has collected,
used and shared your personal information during the past 12 months.
* Access. You can request a copy of the personal information that Medidata
maintains about you.
* Deletion. You can ask to delete the personal information that Medidata
maintains about you.
* Opt-out of sale of your personal information. While Medidata does not engage
in any Sale of personal data in the context of our processing of Customer
Data, we offer instructions on how to limit online tracking.
Please note that the CCPA limits these rights by, for example, prohibiting
businesses from providing certain sensitive information in response to an access
request and limiting the circumstances in which they must comply with a deletion
request.
You are entitled to exercise the rights described above free from
discrimination.
Here is how you can submit requests:
* To request access to or deletion of personal information, please contact
mdsol.NAM.dataprivacy@3ds.com.
* To learn how to limit tracking, please consult the linked materials in the
Cookies and Do Not Track sections of this Privacy Policy.
* Identity verification. CCPA requires verification of the identity of the
individual submitting the request. We will not process or retain any of your
personal information beyond this purpose, when requested.
* Authorized agents. California residents can empower an “authorized agent” to
submit requests on their behalf.
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