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 * CX Difference
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 * CX Research




WELCOME TO THE USF CUSTOMER EXPERIENCE CERTIFICATE PROGRAM
IN CONJUNCTION WITH THE USF MUMA COLLEGE OF BUSINESS

Good customer experience drives customer loyalty, and customer loyalty
correlates with increased revenues. Executing a best in class customer
experience requires skill and dedication. The Customer Experience Certificate
Program at USF Muma College of Business will help you to develop and hone those
skills. Learn to understand the psychological aspect of your customer's
experiences to generate deeper customer insights. Learn and integrate strategies
and methodologies to measure, evaluate, and improve the customer experience
throughout your organization. Our CX Certificate program is designed by industry
experts and thought leaders, for professionals. Classes are fast-paced with
hands-on activities that result in deliverables you can take back to your
company and apply immediately. Enroll today to make your USF Statement in CX
proficiency. 

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PROGRAM DETAILS

Eight Module Online- Self Paced ($4,995) 
Rolling admissions - Start anytime!
 * CX Portfolio & all course materials
 * Interactive projects
 * 3.2 Continuing Education Units
 * 8 Weeks of mentoring


THE CURRICULUM


The Customer Experience Certificate Program at USF Muma College of Business is
offered as an interactive, 4-day immersion program or an 8-week online program.
You learn to apply principles that drive Customer Experience innovation. Use
techniques developed by top companies, while Customer Experience experts guide
you through every step. 


Curriculum



WHAT OTHERS ARE SAYING. . . 

"Becoming a CX expert doesn't happen automatically or overnight. It requires on
the job training AND taking a course at a reputable university. That's exactly
what I did and recommend the same program offered at USF Muma College of
Business. Read about my #CX class experience and how you can differentiate your
brand too".
Stacy Sherman
MBA, CUA,
Customer Experience Leader

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Download Brochure




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JUST A FEW OF THE VALUED EXECUTIVE CERTIFICATE PROGRAM CORPORATE CUSTOMERS



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To learn more about the USF Muma College of Business Customer Experience Program
and how it helps companies and executives drive customer loyalty and
profitability; schedule a call with one of our career counselors.To learn more
about the USF Muma College of Business Customer Experience Program and how it
helps companies and executives drive customer loyalty and
profitability; schedule a call with one of our career counselors.

download brochure



LOCATION


UNIVERSITY OF SOUTH FLORIDA
MUMA COLLEGE OF BUSINESS
11212 USF GENSHAFT DRIVE
BSN 3217
TAMPA FLORIDA
 


CONTACT US

Lisa Doering
Program Manager
doeringl@usf.edu
813-337-7525

Jodi Sporn
Program Manager
jodisporn@usf.edu
615-270-5075

Spencer Langford
Program Manager
langfords@usf.edu


Chelsea Aviles
Program Manager
avilesc@usf.edu



CUSTOMER EXPERIENCE PROGRAM at USF MUMA COLLEGE OF BUSINESS
The Customer Experience Certificate Program at USF Muma College of Business is
designed to train and develop professionals in the ever-evolving customer
experience field.


© University of South Florida | All rights reserved
 * Home
 * CX PROGRAM
    * CX Difference
    * Faculty
    * Curriculum
    * Corporate Programs
    * CX Research

 * Register