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Inspector General of Aged Care

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OFFICE OF THE INSPECTOR-GENERAL OF AGED CARE

Our independent oversight helps transform the aged care system to better meet
the diverse needs of older people in Australia.


GET INVOLVED

Engaging with the sector is important to our work. We value input from those
within the sector, those representing the sector, and the public.


WHO WE ARE

We are an independent agency. We have oversight of the administration,
regulation, and funding of the aged care system by the Australian Government.


OVERSIGHT OF AGED CARE

We call out systemic and significant issues in aged care, recommend change to
government and parliament, and review complaints management processes.


NEWS


ACTING INSPECTOR-GENERAL OF AGED CARE SIGNS INAUGURAL AGREEMENT WITH AGED CARE
QUALITY AND SAFETY COMMISSION

2 May 2024


STATEMENT ON THE AGED CARE TASKFORCE FINAL REPORT

22 April 2024


SUBMISSIONS OPEN FOR OUR REVIEW OF THE ADMINISTRATION OF MY AGED CARE

17 April 2024
Read more news


VISION

Our vision is to be a trusted authority that ensures integrity and
accountability in the aged care system by providing informed and independent
oversight. We will be a catalyst for change by calling out problems and
identifying areas for improvement to ensure that older people can access the
care they need.

03:31
Transcript

Ian Yates: Hello, I'm Ian Yates, Acting Inspector-General of Aged Care. 

Paula Pearsall: And I'm Paula Pearsall, Agency Executive Director. Welcome to
the Office of the Inspector General of Aged Care. In this video, we will cover
some basic information about the office, who we are, what we do, and how we work
with other departments that look after aged care. 

Ian Yates: The office was set up following recommendations made by the Royal
Commission into Aged Care Quality and Safety. Our role is to review the aged
care system with a focus on how it works and importantly, areas that need
critical improvement. We do this work as a standalone agency, independent of
other government departments and agencies. Our independence gives us the freedom
to complete reviews without influence or bias. This means the information we
gather and reports we make to parliament help make the aged care system more
accountable and transparent. 

Paula Pearsall: Our review process is in-depth and often requires us to look
into particular issues or areas of weakness in the aged care system. We pay
close attention to the procedures and actions by other Commonwealth agencies
that have a shared responsibility in the aged care sector. These agencies
include the Department of Health and Aged Care, the Aged Care Quality and Safety
Commission, and the Independent Health and Aged Care Pricing Authority.

To have a better understanding of what is happening across the system, we also
monitor and gather information from key stakeholders, media and other reviews
and reports. These insights allow us to identify emerging trends, patterns and
issues that we may need to focus on. An important part of how we look at making
improvements to the aged care sector is hearing from you, the public. Your
insights and experience will help us better understand how the system is working
and the areas we would need to focus on. 

Ian Yates: As a new agency, we are now in the final stages of developing our
first work plan. The work plan is an important document that sets out our key
focuses over the next 6 months and the work we wish to undertake to drive
improvement across the aged care system. The plan also provides an outline of
the different types of reports the Inspector-General plans to produce over the
next 6 months.

These reports include Review reports, which are the results of our findings and
recommendations, and Progress reports. These provide updates to Parliament on
the implementation of Royal Commission recommendations. The work plan will be
available on our website after the 15th of December 2023.

Paula Pearsall: The work of the office in partnership with other government
departments, the aged care sector and broader Australian community, means we are
actively working towards making a real and meaningful change in an informed and
considered way. The process will take time. There are some difficult
recommendations that we will need to work through. However, the work that we put
in now will ensure that future Australians will experience a progressive and
fit-for-purpose aged care system.

To find out how you can get involved or for any other information on the work we
are doing, please visit our website on igac.gov.au.

Ian Yates: Thank you for your time and your interest in the role of the
Inspector-General.

We acknowledge the traditional owners of country throughout Australia, and their
continuing connection to land, sea and community. We pay our respects to them
and their cultures, and to elders both past and present.

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