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Text Content

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 * +44 1276 457000


TO BE A LEADER, YOU NEED TO WORK WITH A LEADER

See why analysts and users agree – Genesys Cloud CX is a leading contact centre
platform.

Get the marketplace report bundle




TRANSFORM YOUR CALL CENTRE. DELIVER AMAZING EXPERIENCES. BOOST YOUR BOTTOM LINE.

Choose the CX platform built with the future in mind

USE THE LATEST DIGITAL AND AI INNOVATIONS RIGHT NOW

Accelerate and simplify innovation with access to new functionality, including
the latest innovations in artificial intelligence (AI)-powered journeys.

SIMPLIFY YOUR TECH STACK FOR OPERATIONAL AGILITY

Gain the advantage of a single platform spanning spans sales, marketing and
services—enabling the best and broadest customer and employee experience
capabilities.

REST EASY WITH A CCAAS PLATFORM BUILT FOR SECURITY AND RESILIENCY

Get the scalability, flexibility, security and agility you need with an
API-first solution that’s built on a multi-tenant, microservices-based
architecture.





ANALYSTS WEIGH-IN

Genesys Cloud CX™ is a leader. Get the reports you need to evaluate the CCaaS
landscape in a single download.

2021 GARTNER® MAGIC QUADRANT™ FOR CCAAS

We believe Gartner named Genesys as a Leader in delivering Contact Centre as a
Service solutions due to our:

 * Ability to innovate at lightning speed and implement new features at scale
 * Deep market understanding and a market focus that’s consistent with the needs
   of customer service organisations
 * Ability to create sustainable differentiated experiences and unify customer
   journeys

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Source: Gartner, “Magic Quadrant for Contact Center as a Service” by Steve
Blood, Drew Kraus, Pri Rathnayake, 9 November 2020.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its
affiliates in the U.S. and internationally and is used herein with permission.
All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner’s research organisation and should not be
construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.


ANALYSTS WEIGH-IN

Genesys Cloud CX™ is a leader. Get the reports you need to evaluate the CCaaS
landscape in a single download.

THE FORRESTER WAVE™: CONTACT-CENTRE-AS-A-SERVICE (CCAAS) PROVIDERS, Q3 2020

Forrester names Genesys a Leader among Contact Centre as a Service providers in
2020 and noted its:

 * Unmatched support for large-scale and global deployments
 * Global reach and extensive partner ecosystem
 * Native workforce optimisation (WFO) capabilities

Get the report bundle


Forrester Wave text: The Forrester Wave™ is copyrighted by Forrester Research,
Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc.
The Forrester Wave™ is a graphical representation of Forrester’s call on a
market and is plotted using a detailed spreadsheet with exposed scores,
weightings and comments. Forrester does not endorse any vendor, product or
service depicted in the Forrester Wave™. Information is based on best available
resources. Opinions reflect judgement at the time and are subject to change.


ANALYSTS WEIGH-IN

Genesys Cloud CX™ is a leader. Get the reports you need to evaluate the CCaaS
landscape in a single download.

OMDIA 2020 DECISION MATRIX

Omdia names Genesys a leader in the cloud contact centre market for 2020-2021
for:

 * Global presence and ability to support any agent anywhere in the world
 * Continuous innovation of advanced functionalities
 * Product breadth anddepth, credibility and financial stability

Get the report bundle



ANALYSTS WEIGH-IN

Genesys Cloud CX™ is a leader. Get the reports you need to evaluate the CCaaS
landscape in a single download.

2021 GARTNER® CRITICAL CAPABILITIES FOR CCAAS

We believe Genesys is top ranked on 2021 Gartner Critical Capabilities for CCaaS
in the North America and Western Europe use cases due to our:

 * Improved ability to directly support carrier services
 * Deep understanding of enterprise needs and ability to serve organisations’
   growing global presence
 * Improvements in customer service and support as well as system ease-of-use

Get the analyst reports


Source: Gartner, “Critical Capabilities for Contact Center as a Service” by Drew
Kraus, Steve Blood, Pri Rathnayake, 10 November 2020
This graphic was published by Gartner, Inc. as part of a larger research
document and should be evaluated in the context of the entire document. The
entire document is available upon request from Genesys.
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner’s research organisation and should not be
construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.


ANALYSTS WEIGH-IN

Genesys Cloud CX™ is a leader. Get the reports you need to evaluate the CCaaS
landscape in a single download.

2021 GARTNER® MAGIC QUADRANT™ FOR WORKFORCE ENGAGEMENT MANAGEMENT

We believe Gartner named Genesys a Visionary in workforce engagement management
(WEM) for:

 * Delivering ease of use, strong support and reduced agent effort
 * Capabilities in all Gartner WEM functional domains
 * Commitment to driving exceptional CX and empowering agents

Get the analyst reports


Gartner Magic Quadrant for Workforce Engagement Management, 20 February 2020,
Jim Davies, Jim Robinson
Gartner does not endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications
consist of the opinions of Gartner’s research organisation and should not be
construed as statements of fact. Gartner disclaims all warranties, expressed or
implied, with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its
affiliates in the U.S. and internationally and is used herein with permission.
All rights reserved.

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REAL USERS SHARE THEIR EXPERIENCES

Genesys Cloud CX™ makes it easy to create exceptional experiences. See the
results.

“Genesys is by far the most comprehensive customer experience solution being
offered in the marketplace today – there is no other solution that I would bet
my future on.”



Grayton E. Koenig, National Solutions Consultant
Voxai

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“Genesys Cloud CX has addressed a number of issues by being an all-in-one
solution. It has been especially useful for allowing agents to work from home
during the COVID-19 pandemic. No telephone hardware required.”

10 OUT OF 10

Paul Soulodre, Workforce Management Reporting/Analytics
Alberta Motor Association

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GENESYS CLOUD CX™ EASILY INTEGRATES WITH THE SYSTEMS YOU ALREADY USE





REAL CUSTOMERS, REAL RESULTS

Deliver connected customer experiences with Genesys Cloud CX™

Our ROI for moving to Genesys Cloud CX is that the business is not only solvent
(after lockdown) but is profitable and posting record sales.

Paul Bourdeaux

Vice President of IT

eFinancial

With Genesys Cloud CX, we have a robust customer experience platform with all
the features needed to raise the bar on the service we provide to members.

Aarde Cosseboom

Director of GMS Technology, Analytics and Product

TechStyle Fashion Group

In a world where customer service expectations are changing at lightning speed,
Genesys Cloud CX gives us a serious competitive advantage.

Ian Roberts

Customer Care Operations Leader

Quicken




GET THE WHOLE STORY: ANALYST REPORTS AND USER REVIEWS ALL IN ONE BUNDLE

Download the marketplace bundle and get analyst reports from Gartner, Omdia and
Forrester. You’ll also get buyer review site data from G2Crowd and TrustRadius.
Learn about different solution providers and find out why more companies are
switching to the Genesys Cloud CX™ platform.

Welcome back  

Not You?

Oops! We have your personal email.

LevelC-LevelVPDirectorManagerPrincipalEngineer /
ArchitectConsultantAnalystPartnerStaffUnknownFunctionClaimsCollectionsContact
Centre ManagementCustomer ExperienceCustomer ServiceEcommerce/Digital
ChannelsFinanceHuman ResourcesInfluencerInformation TechnologyIT ArchitectureIT
InfrastructureIVRMarketingOperations/Process ManagementProduction
ManagementPurchasingSalesUnknownState/ProvinceIndustryBankingBusiness
ServicesCapital MarketsCommunicationsConsumer ProductsDefense &
IntelligenceEducation & Non-ProfitEnergy &
UtilitiesEntertainmentGovernmentInsuranceLife
SciencesLogisticsManufacturingPayorsProvidersRetailersTravel & HospitalityRetail
BankingOtherLevel of InterestJust researchingGathering business
requirementsComparing solutionsReady for a conversationNumber of Agent
Seats1-2021-5051-100101-300301-500501-1000>1000No Contact CentreDon't Know
Yes. Keep me informed via email or telephone regarding Genesys information.

By providing your information, you agree to our privacy policy.

+44 1276 457000

ABOUT GENESYS

Every year, Genesys® orchestrates billions of remarkable customer experiences
for organisations in over 100 countries. Through the power of the cloud and AI,
our technology connects every customer moment across marketing, sales and
service on any channel, while also improving employee experiences. Genesys
pioneered Experience as a Service℠ so organisations of any size can provide true
personalisation at scale, interact with empathy and foster customer trust and
loyalty.

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