www.balto.ai
Open in
urlscan Pro
141.193.213.10
Public Scan
Submitted URL: https://d13nnk04.na1.hubspotlinks.com/Ctc/5E+113/d13nNk04/DVT8GQTlPjW6Pc0Ll63p59FW2gkVcw54tbb2N8tN9BM5kBVqW5BWr2F6lZ3kvW5zmkwc2VpVbzW8...
Effective URL: https://www.balto.ai/cel-live-webinar-distinguishing-real-from-hype-how-contact-centers-are-actually-using-ai-in-2023...
Submission: On October 11 via api from ES — Scanned from ES
Effective URL: https://www.balto.ai/cel-live-webinar-distinguishing-real-from-hype-how-contact-centers-are-actually-using-ai-in-2023...
Submission: On October 11 via api from ES — Scanned from ES
Form analysis 1 forms found in the DOM
POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/9035999/e24eb245-7543-4c52-bcb1-24b8e4a3a5a0
<form id="hsForm_e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/9035999/e24eb245-7543-4c52-bcb1-24b8e4a3a5a0"
class="hs-form-private hsForm_e24eb245-7543-4c52-bcb1-24b8e4a3a5a0 hs-form-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0 hs-form-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0_28d1742d-a827-4aa1-b317-0b33c03c53fb hs-form stacked"
target="target_iframe_e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" data-instance-id="28d1742d-a827-4aa1-b317-0b33c03c53fb" data-form-id="e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" data-portal-id="9035999" data-hs-cf-bound="true">
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" class="" placeholder="Enter your " for="email-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="email-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" name="email" required="" placeholder="Work email*" type="email" class="hs-input" inputmode="email" autocomplete="email" value=""></div>
</div>
<div class="hs_firstname hs-firstname hs-fieldtype-text field hs-form-field"><label id="label-firstname-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" class="" placeholder="Enter your "
for="firstname-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="firstname-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" name="firstname" required="" placeholder="First name*" type="text" class="hs-input" inputmode="text" autocomplete="given-name" value=""></div>
</div>
<div class="hs_lastname hs-lastname hs-fieldtype-text field hs-form-field"><label id="label-lastname-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" class="" placeholder="Enter your " for="lastname-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="lastname-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" name="lastname" required="" placeholder="Last name*" type="text" class="hs-input" inputmode="text" autocomplete="family-name" value=""></div>
</div>
<div class="hs_mobilephone hs-mobilephone hs-fieldtype-phonenumber field hs-form-field"><label id="label-mobilephone-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" class="" placeholder="Enter your "
for="mobilephone-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="mobilephone-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" name="mobilephone" required="" placeholder="Phone number*" type="text" class="hs-input" inputmode="text" autocomplete="tel" value=""></div>
</div>
<div class="hs_jobtitle hs-jobtitle hs-fieldtype-text field hs-form-field"><label id="label-jobtitle-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" class="" placeholder="Enter your " for="jobtitle-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0"><span></span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input id="jobtitle-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" name="jobtitle" required="" placeholder="Job title*" type="text" class="hs-input" inputmode="text" autocomplete="organization-title" value=""></div>
</div>
<div class="hs_utm_source hs-utm_source hs-fieldtype-text field hs-form-field" style="display: none;"><label id="label-utm_source-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" class="" placeholder="Enter your UTM Source"
for="utm_source-e24eb245-7543-4c52-bcb1-24b8e4a3a5a0"><span>UTM Source</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input"><input name="utm_source" class="hs-input" type="hidden" value="hs_email"></div>
</div>
<div class="hs_submit hs-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="Save My Spot"></div>
</div><input name="hs_context" type="hidden"
value="{"embedAtTimestamp":"1696983782286","formDefinitionUpdatedAt":"1696456989141","lang":"en","embedType":"REGULAR","disableCookieSubmission":"true","clonedFromForm":"07c57903-554c-4a6b-814a-c1090238dabd","renderRawHtml":"true","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.5938.149 Safari/537.36","pageTitle":"CEL - LIVE WEBINAR: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023 - Balto","pageUrl":"https://www.balto.ai/cel-live-webinar-distinguishing-real-from-hype-how-contact-centers-are-actually-using-ai-in-2023/?utm_medium=email&_hsmi=277595544&_hsenc=p2ANqtz--yYUv5u8LETh0r8u_JpwHObidliqBntCX5aCJ7PdGIwOkR5lxXec_1cnol2P1OhMAH3FDJf8nzaYpMgEKi5ycdqOp0a7w4iI2EUDIYspQEiZ0E1hQ&utm_content=277211534&utm_source=hs_email","urlParams":{"utm_medium":"email","_hsmi":"277595544","_hsenc":"p2ANqtz--yYUv5u8LETh0r8u_JpwHObidliqBntCX5aCJ7PdGIwOkR5lxXec_1cnol2P1OhMAH3FDJf8nzaYpMgEKi5ycdqOp0a7w4iI2EUDIYspQEiZ0E1hQ","utm_content":"277211534","utm_source":"hs_email"},"isHubSpotCmsGeneratedPage":false,"contentType":"standard-page","hutk":"0b235915126226e0e9ac53b87bb7d94c","__hsfp":3885151455,"__hssc":"198306480.1.1696983786999","__hstc":"198306480.0b235915126226e0e9ac53b87bb7d94c.1696983786998.1696983786998.1696983786998.1","formTarget":"#hbspt-form-28d1742d-a827-4aa1-b317-0b33c03c53fb","sfdcCampaignId":"701Jw00000DP5HxIAL","locale":"en","timestamp":1696983787076,"originalEmbedContext":{"portalId":"9035999","formId":"e24eb245-7543-4c52-bcb1-24b8e4a3a5a0","region":"na1","target":"#hbspt-form-28d1742d-a827-4aa1-b317-0b33c03c53fb","isBuilder":false,"isTestPage":false,"isPreview":false,"isMobileResponsive":true,"sfdcCampaignId":"701Jw00000DP5HxIAL"},"correlationId":"28d1742d-a827-4aa1-b317-0b33c03c53fb","renderedFieldsIds":["email","firstname","lastname","mobilephone","jobtitle","utm_source"],"captchaStatus":"NOT_APPLICABLE","emailResubscribeStatus":"NOT_APPLICABLE","isInsideCrossOriginFrame":false,"source":"forms-embed-1.3812","sourceName":"forms-embed","sourceVersion":"1.3812","sourceVersionMajor":"1","sourceVersionMinor":"3812","_debug_allPageIds":{},"_debug_embedLogLines":[{"clientTimestamp":1696983782745,"level":"INFO","message":"Retrieved pageContext values which may be overriden by the embed context: {\"pageTitle\":\"CEL - LIVE WEBINAR: Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023 - Balto\",\"pageUrl\":\"https://www.balto.ai/cel-live-webinar-distinguishing-real-from-hype-how-contact-centers-are-actually-using-ai-in-2023/?utm_medium=email&_hsmi=277595544&_hsenc=p2ANqtz--yYUv5u8LETh0r8u_JpwHObidliqBntCX5aCJ7PdGIwOkR5lxXec_1cnol2P1OhMAH3FDJf8nzaYpMgEKi5ycdqOp0a7w4iI2EUDIYspQEiZ0E1hQ&utm_content=277211534&utm_source=hs_email\",\"userAgent\":\"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.5938.149 Safari/537.36\",\"urlParams\":{\"utm_medium\":\"email\",\"_hsmi\":\"277595544\",\"_hsenc\":\"p2ANqtz--yYUv5u8LETh0r8u_JpwHObidliqBntCX5aCJ7PdGIwOkR5lxXec_1cnol2P1OhMAH3FDJf8nzaYpMgEKi5ycdqOp0a7w4iI2EUDIYspQEiZ0E1hQ\",\"utm_content\":\"277211534\",\"utm_source\":\"hs_email\"},\"isHubSpotCmsGeneratedPage\":false}"},{"clientTimestamp":1696983782748,"level":"INFO","message":"Retrieved countryCode property from normalized embed definition response: \"ES\""},{"clientTimestamp":1696983787053,"level":"INFO","message":"Retrieved analytics values from API response which may be overriden by the embed context: {\"hutk\":\"0b235915126226e0e9ac53b87bb7d94c\",\"contentType\":\"standard-page\"}"}]}"><iframe
name="target_iframe_e24eb245-7543-4c52-bcb1-24b8e4a3a5a0" style="display: none;"></iframe>
</form>Text Content
Get A Demo
I Have A Question
Skip to content
* Why Balto?Expand
* WHAT YOU NEED TO KNOW
--------------------------------------------------------------------------------
WHY BALTO?
OUR CUSTOMERS
BALTO VS COMPETITORS
BALTO VS COMPETITORS
LEARN WHY BALTO IS
THE BETTER CHOICE
* ProductExpand
* PRODUCTS
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
REAL-TIME GUIDANCE
REAL-TIME COACHING
REAL-TIME QA
NEW | REAL-TIME NOTETAKER
INTEGRATIONS
BALTO EMBEDDED
IN YOUR CCAAS
See All Integrations
* SolutionsExpand
* BY USE CASE
--------------------------------------------------------------------------------
SALES
CUSTOMER EXPERIENCE
COMPLIANCE
QUALITY ASSURANCE
SPANISH
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
FINANCIAL SERVICES
HEALTHCARE
HOME IMPROVEMENT
COLLECTIONS
RETAIL AND D2C
BPO
* ResourcesExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
PARTNERS
RESOURCE HUB
FIND WHAT YOU NEED IN THE RESOURCE HUB
ARTICLES
CASE STUDIES
E-BOOKS
NEWS
RESEARCH
WEBINARS
See All
* Balto Login
Get a Demo
Get a Demo
Toggle Menu
DISTINGUISHING REAL FROM HYPE:
HOW CONTACT CENTERS ARE ACTUALLY USING AI
According to 400+ Agents and Managers
Tuesday, October 17th at 1 PM CT
The contact center of 2023 is a different place than years past. AI has changed
operational priorities, technological advances, and the role of the agent in a
rapid period of time. So what now? As we look forward to 2024, let’s ask
ourselves: behind all the flash and glamour, what kind of ROI are contact
centers actually seeing from AI tools?
The Conversation Excellence Lab, Balto’s research team, recently surveyed more
than 400 contact center agents and managers to to understand the past, present,
and future of contact center AI.
Join us for this free, 30-minute webinar to learn:
* How contact centers are getting ROI from AI tools and how they’re not.
* Which AI tools other contact centers are using today and which tools are
still growing.
* How customers and agents feel about AI in the contact center.
* Our predictions for which tools will be the most valuable in the next decade,
based on survey responses.
Register now and you’ll automatically receive the full research report and
comprehensive analysis following the broadcast!
REGISTER NOW
🗓 Tuesday, October 17th at 1 PM CT
UTM Source
Can’t attend the webinar? No worries!
Register now to receive the recording via email.
WEBINAR SPEAKERS
Michelle Barbeau
Senior Customer Enablement Manager
@ Balto
Justin Smith
Senior Content Strategist
@ Balto
ABOUT BALTO’S CONVERSATION EXCELLENCE LAB
The Conversation Excellence Lab is Balto’s hub for academic-level research. With
the support of research teams and in-house data, we create thought-leading
content focused on actionable insights for the contact center industry. This
includes industry surveys, academic partnerships, and reports backed by
Real-Time Guidance call data provided by Balto. Learn More
Trusted by
DRIVE REVENUE WITH BALTO
35%
More Conversions
65%
Faster Ramp Time
75%
More Payment Collections
47X
Higher Close Rate Among New Hires
SEE WHAT OUR CUSTOMERS HAVE TO SAY:
* Leaders
* Managers
* Reps
“Our agents have an extra set of ears and are always provided the appropriate
response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto is transforming the way in which contact center agents communicate while
on the phone, which in turn leads to unbeatable customer experience and
bottom-line impact.”
Jim Dvorkin
SVP, Customer Engagement, Ring Central
“Balto gives us consistency. And now everyone is saying the most important
things on their calls.”
Courtney Reynaud
President, CB USA
“Our agents have an extra set of ears and are always provided the appropriate
response. Balto doesn’t get tired.”
Mark Poisson
Director of AI, National General Insurance
“Balto is call center magic!”
Randy Clapp
CRO, Advantage
“Balto is transforming the way in which contact center agents communicate while
on the phone, which in turn leads to unbeatable customer experience and
bottom-line impact.”
Jim Dvorkin
SVP, Customer Engagement, Ring Central
“Balto gives us consistency. And now everyone is saying the most important
things on their calls.”
Courtney Reynaud
President, CB USA
*
*
*
*
“Balto has improved my employees’ performance more than I could’ve imagined.”
Heather Heisler
Supervisor, Rent-2-Own
“Balto gives us consistency. And now everyone is saying the most important
things on their calls.”
Martin To
Sales Development Manager, American Homes 4 Rent
“It’s like having a manager at the agents’ desks at all times”
Contact Center Manager
UGA Finance
“When you’re drowning in a call Balto is your life raft.”
Agent
HPOne
“It takes away the anxiety from a call.”
Kasey Ismail
Collections Team Lead, CB USA
“I love Balto, it’s my best friend!”
Letha Parsons
Rep, eHealth
855-GO-BALTO
hello@balto.ai
* LinkedIn
* YouTube
* Twitter
© Balto
Agent Performance Unleashed™
Privacy Policy
Terms of Service
Sitemap
PRODUCT
* Overview
* Real-Time Guidance
* Real-Time Coaching
* Real-Time Notetaker
* Real-Time QA
* Security
* Integrations
COMPETITORS
* Callminer
* Cogito
* Cresta
* Observe
USE CASES
* Overview
* Sales
* Compliance
* Customer Experience
* Quality Assurance
INDUSTRIES
* Insurance
* Financial Services
* Healthcare
* Home Improvement
* Collections
* Retail and D2C
* BPO
RESOURCES
* Resource Hub
* Research
* Blog
* FAQ
* Webinars
* Podcast
* System Status
* Documentation
COMPANY
* About Us
* Why Real-Time
* Customers
* Our Story
* Careers
* Press
* Contact
* Subscribe to the Conversation Excellence Lab newsletter
* Why Balto?Expand child menuExpand
* WHAT YOU NEED TO KNOW
--------------------------------------------------------------------------------
WHY BALTO?
OUR CUSTOMERS
BALTO VS COMPETITORS
BALTO VS COMPETITORS
LEARN WHY BALTO IS
THE BETTER CHOICE
* ProductExpand child menuExpand
* PRODUCTS
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
REAL-TIME GUIDANCE
REAL-TIME COACHING
REAL-TIME QA
NEW | REAL-TIME NOTETAKER
INTEGRATIONS
BALTO EMBEDDED
IN YOUR CCAAS
See All Integrations
* SolutionsExpand child menuExpand
* BY USE CASE
--------------------------------------------------------------------------------
SALES
CUSTOMER EXPERIENCE
COMPLIANCE
QUALITY ASSURANCE
SPANISH
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
FINANCIAL SERVICES
HEALTHCARE
HOME IMPROVEMENT
COLLECTIONS
RETAIL AND D2C
BPO
* ResourcesExpand child menuExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
PARTNERS
RESOURCE HUB
FIND WHAT YOU NEED IN THE RESOURCE HUB
ARTICLES
CASE STUDIES
E-BOOKS
NEWS
RESEARCH
WEBINARS
See All
* Balto Login