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DIGGING DEEPER

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   News Dom Nicastro @domnicastro
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 * Feb 16 Digital Experience Summit - Winter 2022
   
   
   Digital Experience Summit has been the #1 conference series for c ...

 * Feb 22 Rediscovering Collaboration in the Office
   
 * Feb 23 [EIS Webinar] How to Instrument KPIs Throughout the Customer Journey
   
   
   You're probably using metrics to determine if your marketing prog ...

 * Feb 10 Harnessing Data to Deliver Personalized Customer Experiences
   
   
   In this live, hour-long webinar, Alex Canto, Senior Director of P ...

 * Feb 15 Translating CX Value into the C-Suite's Language
   
 * Feb 17 The Modern Intranet 101 2022
   
   
   The way we work has changed. And our new reality has only exacerb ...

 * Feb 22 Rediscovering Collaboration in the Office
   
 * Feb 23 [EIS Webinar] How to Instrument KPIs Throughout the Customer Journey
   
   
   You're probably using metrics to determine if your marketing prog ...

View All Events


FEATURED RESEARCH

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   Put bots at the center of your customer experience strategy — and see how
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 * Digital Experience Platforms (DXP) Market Guide
   Everything you need to know about the DXP marketplace
 * Forrester Wave™: Agile Content Management Systems (CMSes), Q1 2021
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CUSTOMER EXPERIENCE

 * Knowledge Management Is the Foundation of Good Customer Experience
 * How to Use Personalization to Create a CX-Focused Loyalty Program
 * How to Solve a CX Crisis in 5 Steps
 * Lights, Camera, Action: The Final Step in Your Customer Survey Program
 * Salesforce's Multi-Factor Authentication Compliance Date Arrives





DIGITAL WORKPLACE

 * 2 Misconceptions Getting in the Way of Your Citizen Developer Efforts
 * What Intelligent Process Automation Can Contribute to the Hybrid Workplace
 * Fernando Jardim Santos: Want to Keep Your Top Talent? Listen First, Then Act
   Fast
 * The Future of Work Is Now More Evenly Distributed
 * Facebook Traffic Falls, Microsoft Teams Debuts Front Row, Lumapps Buys
   No-Code Specialist & More News




DIGITAL MARKETING

 * 3 Ways Marketers Can Ease Account-Based Transition for Sales
 * Should Your B2B Company Offer Brand Certifications?
 * CX Decoded Podcast: Scott Brinker on Rise of Low- and No-Code in Marketing
   Tech
 * Marketing Research Roundup: DXM Trends To Pay Attention To
 * Marketing Messages Must Stand Out in Twitter's 'Sea of Same'




MARKETING AUTOMATION

 * Do You Need Customer Journey Orchestration?
 * What Is Marketing Automation and How Does It Help Marketers?
 * Twilio Announces Twilio Engage, Company's Latest Marketing Automation
   Platform
 * What Marketers Need to Know About Intuit's $12B Acquisition of Mailchimp
 * Can BIMI Help Marketers Build Customer Trust?


SHAREPOINT & OFFICE 365

 * Is it Time to Say Goodbye to SharePoint On-Premises?
 * Will Microsoft Customer Experience Platform Compete in the CX World?
 * Microsoft Takes on the Metaverse, Updates Teams and Viva & More Digital
   Workplace News
 * Slack Continues Development as a Salesforce Hub, Here Comes Microsoft Office
   2021 & More News
 * SharePoint On-Premises Goes Into Preview, Facebook Outlines ‘Metaverse’ &
   More News





CUSTOMER DATA PLATFORMS (CDP)

 * Knowledge Management Is the Foundation of Good Customer Experience
 * How to Use Personalization to Create a CX-Focused Loyalty Program
 * How to Solve a CX Crisis in 5 Steps
 * Lights, Camera, Action: The Final Step in Your Customer Survey Program
 * Salesforce's Multi-Factor Authentication Compliance Date Arrives


AI & MACHINE LEARNING

 * One Size Does Not Fit All With AI and Customer Service
 * Why Explainable AI Is Key to CX Success
 * 4 Ways to Drive Better Voice of the Customer Feedback
 * We Know Chatbots Are Falling Short, But Why?
 * How Industry 5.0 Might Deliver Human-Centric Work Cultures




ANALYTICS & METRICS

 * What Is Average Handle Time (AHT) and Does It Impact Customer Experience?
 * Microsoft Teams Userbase Grows, Collaboration Tops Enterprise Wish List &
   More News
 * Observable Raises $35.6 Million Series B Funding Round for Data Collaboration
 * Hit an Analytics Bottleneck? Here's How to Get Unstuck
 * How to Choose the Right Data Visualization




WEB CMS

 * 34 Free or Premium Headless CMS That Should Be on Your Radar
 * Everything You Should Know About Headless CMS
 * 3 Obstacles to a Great CMS Migration (And How To Overcome Them)
 * WordPress Turns 18, Drupal Adds to the Team & More Open Source News
 * WordPress Builds Design Assets Library, Plone Moves Toward Plone 6 and More
   News




INFORMATION MANAGEMENT

 * Are Your Risk Appetite Statements Compliance Exercises?
 * How Scrums and Squads Can Minimize Context Switching
 * Web3: CXM Revolution or Fad?
 * Tech Giants Dominate Quantum Computing But It's Still Anybody's Game
 * How Is Web3 Decentralized?


DIGITAL ASSET MANAGEMENT (DAM)

 * Gartner's Top 19 Enterprise Digital Asset Management Solutions
 * Proving the Business Case for Digital Asset Management
 * How Personalization Unlocks the Full Potential of Your Content
 * Search Makes the DAM and Metadata Oils the Search
 * 'Something Else' and Why Metadata Matters

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