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Submitted URL: https://m-pathy.com/
Effective URL: https://www.verint.com/voice-of-the-customer/digital-behavior-analytics/
Submission: On July 02 via api from US — Scanned from DE
Effective URL: https://www.verint.com/voice-of-the-customer/digital-behavior-analytics/
Submission: On July 02 via api from US — Scanned from DE
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<a class="form__privacy-policy" href="https://www.verint.com/our-company/legal-documents/privacy-policy/" target="_blank" data-wpel-link="internal" rel="follow">Verint is committed to treat and protect your personal data in accordance with our Privacy Notice.</a>
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<p>This site is protected by reCAPTCHA and the Google <a href="https://policies.google.com/privacy" target="_blank" data-wpel-link="external" rel="external noopener noreferrer">Privacy Policy</a> and
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GET https://www.verint.com
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GET https://www.verint.com
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Text Content
Skip to main content * Login (Verint Connect) * Support * Language * English * Français(French) * Español(Spanish) * 简体中文(Chinese (Simplified)) * Nederlands(Dutch) * Deutsch(German) * 日本語(Japanese) * Português(Portuguese (Brazil)) * Language * * English(Anglais) * Français(French) * Español(Spanish) * 简体中文(Chinese (Simplified)) * Nederlands(Dutch) * Deutsch(German) * 日本語(Japanese) * Português(Portuguese (Brazil)) Verint Logo Verint Get a Demo * * Products * OPEN PLATFORM * Open Platform Overview * About Open CCaaS * Verint Da Vinci™ AI and Bots * Open Engagement Data Hub * The Open CCaaS Advantage: Future Proofing the Contact Center with CX Automation * PLATFORM CAPABILITIES * Forecasting and Scheduling WFM across all touchpoints * Quality and Compliance Enhance performance & reduce risk * AI-Powered Routing Universal routing, based on context * Telephony & Digital Channels Deliver omnichannel customer experiences * Analytics and Insights Speech, text & desktop analytics * IVA for Voice & Digital Seamless self-service at scale * Knowledge Management Consistent & compliant answers * Voice of the Customer Cross-channel CX insights * Financial Compliance Trading and financial services compliance * Fraud and Security Solutions Improve bank security investigations * Solutions * I WANT TO... * Shift to One Workforce Increase CX capacity, flexibility, and agility * Improve My Service Quality Total quality across all customer touchpoints * Understand My Potential ROI Evaluate your potential ROI * Access AI Innovations Now Avoid a lengthy rip and replace project * Move to an Open CCaaS Platform CX automation with a modern CCaaS * Increase CX Automation Drive ROI with specialized bots * MY INDUSTRY IS... * Banking * Insurance * Public Sector * Retail * Telecommunications * ROI Center Evaluate your potential ROI and lower your total cost of ownership Find Out Now * For Customers * FOR CUSTOMERS * Customer Commitment Resources to ensure customer success * Services and Support Professional, managed services and support * Verint Connect Customer portal & community * CASE STUDIES * Stanley Black & Decker Outdoor Modernizes Contact Center Operations with Verint Workforce Management in the Cloud * IAG delivers a frictionless and connected CX * Comerica ties digital banking improvements to customer satisfaction * View All * The Open CCaaS Advantage: Future Proofing the Contact Center with CX Automation * Resources * SUCCESS STORIES * Volaris enables CX automation at scale * Suncorp improves engagement with conversational UI * UnitedHealth Group standardizes enterprise-wide on Verint Knowledge Management View All Success Stories * VERINT INSIGHTS * Blog * Analyst Reports * eBooks * Whitepapers View All Resources * EVENTS * AMER Events * EMEA Events * APAC Events View All Events * The Open CCaaS Advantage: Future Proofing the Contact Center with CX Automation * Partners * ABOUT OUR PARTNERS * Partner Overview * Become a Partner * Find a Partner * Verint Connect Partner portal & community * PARTNER CASE STUDIES * Five9 helps customers transform customer engagement * Group Elite facilitates change and modernization * Connex improves the call center, back office and branch * View All Case Studies * Why Partner with Verint Play Video Modal * Company * OUR COMPANY * Overview * News & Insights * Leadership * Investor Relations * Careers * Legal * Diversity and Inclusion * Corporate Governance * Partners * Corporate Responsibility * RECENT NEWS & PRESS * 20 Largest Police Departments in the U.S. and Tech Advancements 20 Largest Police Departments in the U.S. and Tech Advancements. 20 Largest Police Departments in the U.S. and Tech Advancements. * Verint Awarded $6.5 Million Deal from Top 10 U.S. Public Utility Company to Deploy Multiple AI-powered Bots * View more * Unlock new career possibilities at Verint Search Now * * Login (Verint Connect) * Support * Language * English * Français(French) * Español(Spanish) * 简体中文(Chinese (Simplified)) * Nederlands(Dutch) * Deutsch(German) * 日本語(Japanese) * Português(Portuguese (Brazil)) * Language * * English(Anglais) * Français(French) * Español(Spanish) * 简体中文(Chinese (Simplified)) * Nederlands(Dutch) * Deutsch(German) * 日本語(Japanese) * Português(Portuguese (Brazil)) Get a Demo Close 1. Home / 2. Voice of the Customer / 3. Digital Behavior Analytics / DIGITAL BEHAVIOR ANALYTICS Customer session replays provide interaction data from mouse tracks, touch gestures, clicks and form interactions. Prioritize actions to optimize your CX based on real customer behavior on digital channels. * Watch: Unify Your CX Data and Drive Action TURN CUSTOMER EXPERIENCES INTO ACTIONABLE DATA Sometimes customer feedback isn’t enough. Gleaning insights from cryptic comments can be hard – and taking action can be even harder. With Verint Digital Behavior Analytics, seeing is believing. Digital Behavior Analytics natively integrates customer feedback and replays for instant clarity and a holistic picture of the customer experience. Connecting replays to important KPIs allows you to analyze actual customer experiences to quickly uncover pain points that negatively impact digital experiences and conversion. Plus, Digital Behavior Analytics provides customer experience visualizations to help you replicate obstacles and accelerate internal acceptance so you can find and fix CX issues quickly – even before they become a problem. Download the Digital Behavior Analytics Datasheet VERINT RECOGNIZED AS VOC LEADER The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader. That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment. Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC. Read The Report INCREASE CONVERSIONS, IMPROVE EXPERIENCES, AND BUILD LOYALTY Digital Behavior Analytics helps you capture millions of clicks, gestures, and taps across your digital assets to visualize the holistic customer experience and size potential ROI for improvements. Scroll and click maps to analyze what customers see and how they navigate, taking the guesswork out of optimizing your web design. Conversion maps and form analysis explain where customers struggle or abandon so you can uncover opportunities to improve the experience and increase conversion and loyalty. With Digital Behavior Analytics, you can: * Record and playback interactions as real-time videos * Create heatmaps of clicks, mouse movement and page scrolling, with optimization recommendations for forms * Comply with data protection laws due to anonymized personal data * Access detailed data segmentation & full-text search for easy retrieval and quantification of error messages. * Trace quality problems as user videos and identify vulnerabilities quickly and securely to prioritize fixes Moving Beyond Surveys for a Holistic CX Strategy DETECT STRUGGLES IN IN REAL-TIME AND ACT IN THE MOMENT Extensive visual and quantitative analytics tools allow you to identify anomalies and problem areas, explain where users struggle, analyze problems or hesitation, and uncover barriers to successful conversion. Now you can interact with a struggling user in real-time and take action to repair the customer experience. Automatically fire an IVA, DBA, and/or Digital Feedback session based on triggers which activate when users experience error messages, lengthy time on page, JS errors, and more. FEATURED XM RESOURCES This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate. IDC MARKETSCAPE: WORLDWIDE VOICE OF THE CUSTOMER APPLICATIONS 2023-24 ASSESSMENT With numerous solutions on the market, it’s important to understand what sets leaders a apart from the pack. Read... Analyst Report THE 2023 VERINT EXPERIENCE INDEX: RETAIL This report details the growth in customer touchpoints across a purchase—and the steps needed to build a CX strategy to optimize every customer interaction. Research Report THE CX HOLIDAY SURVIVAL GUIDE 2023 Navigating the Retail Holiday Season: Elevating Customer Experience in a Cost-Conscious Era Research Report CX TRANSFORMATION TAKES A (CROSS-FUNCTIONAL) VILLAGE According to Forrester, 45% of customer experience professionals cite lack of collaboration across the enterprise as a challenge. Webinar SCHEDULE A DEMO OF VERINT DIGITAL BEHAVIOR ANALYTICS TODAY * indicates a required field First Name * Last Name * Company * Job Title * Country * -Select- State or Province * -Select- Business Email * Business Phone * Submit Verint is committed to treat and protect your personal data in accordance with our Privacy Notice. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. THANK YOU Thank you for your request. A Verint team member will follow up with you soon. COMPANY * Company Overview * News & Insights * Investor Relations * Resource Center * Careers * Contact * Global Locations LEGAL * Legal Overview * Terms of Service * Privacy Notice * Cookie Notice * UK Modern Slavery Act Compliance * Intellectual Property * Digital Accessibility Conformance * Personalise My Settings Verint Logo Verint Verint Systems Inc. 225 Broadhollow Road, Suite 130 Melville, NY 11747 1 (800) 483-7468 All Rights Reserved 2024 * * * * SEARCH MODAL SEARCH Search Begin typing to search, the field will be completed as you type. RESULTS SEARCH MODAL SEARCH Search Begin typing to search, the field will be completed as you type. RESULTS VIDEO MODAL Download Audio Transcript Watch the audio description version of this video Watch the standard version of this video COOKIES We use cookies to personalise content and to analyse web traffic to our website. Verint's Cookie Notice Reject All Accept All Personalise My Settings