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Text Content

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HUNTER WATER

 * Home and business
   
   
   HOME AND BUSINESS
   
    * Payment options
    * Payment extension
    * Update your details
    * Get a copy of a bill
    * Set up Easy Pay
    * Set up direct debit
    * Apply for pension rebate
    * Service delivery rebates
   
    * Log in to My Account
   
   
    * MANAGING YOUR ACCOUNT
      
      
      MANAGING YOUR ACCOUNT
      
       * Your bill explained
       * Your payment options
       * Payment support and assistance
       * Pension rebate and concession
       * Customer refunds
       * Moving house?
       * Residential pricing and fees
       * Business pricing and fees
   
   
    * INFORMATION FOR HOMES
      
      
      INFORMATION FOR HOMES
      
       * How to save water
       * Smart Water Choices
       * Understanding your water usage
       * Checking for water leaks
       * Your water service
       * Water meters
       * Your sewer service
   
   
    * INFORMATION FOR BUSINESSES
      
      
      INFORMATION FOR BUSINESSES
      
       * How to save water
       * Smart Water Choices
       * Managing trade waste
       * Standpipes and water carriers
       * Tankered waste
   
   
 * Building and developing
   
   
   BUILDING AND DEVELOPING
   
    * Building services & development applications
    * Plumbing applications
    * Get your plans stamped
    * Find accredited suppliers
    * Become accredited
    * Connect to our services
    * Dial before you dig
    * Drawings, plans and specifications
    * Log in to Property Self Service
   
   
    * BUILDERS AND HOME OWNERS
      
      
      BUILDERS AND HOME OWNERS
      
       * Building plan stamping
       * Building a new house or renovating
       * Adding a second dwelling
       * Building units and townhouses
       * Building over pipes and easements
       * Subdividing land
   
   
    * DEVELOPERS
      
      
      DEVELOPERS
      
       * Property self service portal
       * Section 50 certificate
       * Land development
       * Growth infrastructure
       * First time developers
       * Find an Accredited supplier
       * Developer Deeds
       * Complex works
   
   
    * PLUMBERS
      
      
      PLUMBERS
      
       * Connecting and disconnecting
       * Water meters
       * Trade waste
       * Backflow prevention
       * Hydraulic design assessment
       * Recycled water plumbing
       * Plumber resource centre
   
   
 * Our water
   
   
   OUR WATER
   
   
    * WATER SUPPLY
      
      
      WATER SUPPLY
      
       * Water storage levels
       * Current water outages
       * COVID-19 - Delivering safe services
       * Smart Water Choices
       * Report a water leak
       * Dams and catchments
       * Lower Hunter Water Security Plan
   
   
    * WATER QUALITY
      
      
      WATER QUALITY
      
       * Protecting our water supply
       * What's in your water
       * Water quality testing
       * Water quality issues
   
   
    * SUSTAINABILITY
      
      
      SUSTAINABILITY
      
       * Sustainable Development Goals
       * Climate change action
       * Sustainable energy
       * Environmental management
       * Recycling and reuse
   
   
    * WASTEWATER SYSTEMS
      
      
      WASTEWATER SYSTEMS
      
       * Wastewater treatment works
       * Wastewater quality
       * Beach water quality
   
   
    * STORMWATER
      
      
      STORMWATER
      
       * Our stormwater network
       * Illegal stormwater connections
       * Smoke testing program
   
   
    * EPA MONITORING
      
      
      EPA MONITORING
      
       * Pollution monitoring results
       * Map of EPA licence plants
   
   
 * Community
   
   
   COMMUNITY
   
   
    * IN THE COMMUNITY
      
      
      IN THE COMMUNITY
      
       * Love Water Grants
       * Join us at events
       * Community funding and partnerships
       * Projects in your area
       * Sign up to The Stream
   
   
    * HAVE YOUR SAY
      
      
      HAVE YOUR SAY
      
       * Our projects
       * 2025-2030 Pricing Submission
       * Customer surveys
   
   
    * COMMUNITY ENGAGEMENT
      
      
      COMMUNITY ENGAGEMENT
      
       * Our approach to community engagement
       * Our community groups
       * Community projects and forums
   
   
    * SCHOOLS
      
      
      SCHOOLS
      
       * Waterworld
       * Water Futures Challenge
       * Early Education Program
       * Education resources
   
   
    * OUR HISTORY
      
      
      OUR HISTORY
      
       * Our history timeline
       * Heritage assets
       * The Res
   
   
 * About
   
   
   ABOUT
   
   
    * OUR BUSINESS
      
      
      OUR BUSINESS
      
       * What we do
       * Corporate governance
       * Board of Directors
       * The Leadership Team
       * Your right to information
       * Information for suppliers
       * Newsroom
   
   
    * CAREERS
      
      
      CAREERS
      
       * Current vacancies
       * Career pathways
       * Recruitment
       * Our people
       * Inclusion and Diversity
   
   
    * OUR COMMITMENT TO YOU
      
      
      OUR COMMITMENT TO YOU
      
       * Vision and values
       * Our strategy
       * Sustainable Development Goals
       * Reconciliation Action Plan
   
   
    * PUBLICATIONS AND REPORTS
      
      
      PUBLICATIONS AND REPORTS
      
       * Operating Licence
       * Customer Contract
       * Regulatory reports
       * Policies and standards
       * IPART and pricing proposals
       * Customer information
       * Media releases
   
   
 * Contact
 * Pay your bill Need more time to pay? My Account Help and support Current
   outages Report a leak

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My account Report a leak Search Menu
Top Menu Report a leak Feedback Contact Live chat
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WE'RE HERE TO SUPPORT YOU

Our customers are at the heart of all we do. If you are having trouble paying
your bill, we have options available to help you.

Learn more


MAKE THE SWITCH!

Have your bills delivered straight to your inbox and manage your account online
with My Account. It’s paperless, available 24/7, and the smarter way to pay!

Register now


RESPECT THE THRONE

Only flush the 3 p's, toilet paper, poo or pee! Wiping with anything else? BAG
it and BIN it!

Learn more


OUR WATER FUTURE

View our plan to ensure our region has a secure and adaptable water system, now
and for future generations.

Learn more
Next
 * 1
 * 2
 * 3
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 * Pay Your Bill
 * My account
 * Need more time to pay?
 * Understanding your water usage
 * Current water outages
 * Plumbers
 * Building & Developing


EASY PAY. IT'S AS EASY AS AN AFTERNOON NAP!

With Easy Pay you can take control and pay your water bill with affordable and
more frequent payments. Set up to pay the same amount each week or fortnight to
easily manage your bills.


Learn more


RESPECT THE THRONE

We treat wastewater from over 250,000 properties in the lower Hunter, so what
you flush down the toilet, drain or sink can make a big difference.

Learn more


SMART WATER CHOICES APPLY

These simple, everyday choices will help our community maintain the great water
saving behaviours demonstrated during water restrictions.

Learn more


WATER STORAGE LEVELS


TOTAL STORAGE

98.7%



INDIVIDUAL STORAGE LEVELS


Grahamstown 98.2%

Tomago 100.0%

Chichester 100.0%

Anna Bay 100.0%
Learn more


DID YOU KNOW?

Our treatment plants include robust processes to ensure that treated drinking
water is of a very high quality and complies with the Australian Drinking Water
Guidelines.

Learn more
Learn more
Planning our water future

Understanding what our community values will inform our decisions around supply
and demand options, and guide how we respond to drought.

Learn more
Have your say

Tell us what you think about what we’re doing and how we’re doing it, about our
current projects and initiatives and how we can all best use our water.

Join the conversation


SUPPORTING THE LOWER HUNTER REGION

We're working hard to build this community through supporting local business and
developing our infrastructure to support us for generations to come.


COMMUNITY EVENTS

We're proud to support events across our region to drive awareness of water
conservation and sustainability.




COMMUNITY ENGAGEMENT

We are working closely with our advocacy groups who are impacted by the
decisions we make.




MAJOR PROJECTS

Our community and environment will benefit from our targeted capital investment
program.

Learn more
Expand the Footer

 * HOME & BUSINESS

 * Managing your account
 * Pay a bill
 * Update your details
 * Set up direct debit
 * Pension rebates
 * Payment assistance and support

 * OUR WATER

 * Water storage levels
 * Current water outages
 * Smart Water Choices
 * Water supply
 * Wastewater systems
 * Recycling and reuse

 * ABOUT US

 * What we do
 * Careers
 * Inclusion and diversity
 * Reconciliation Action Plan
 * Our commitment to you
 * Publications and reports


We acknowledge the Traditional Custodians of the land on which we operate and
recognise their continuing connection to land, waters and culture.
We pay our respects to their Elders past, present and emerging.
 * Contact us
 * Privacy statement
 * Copyright and disclaimer

© Copyright 2022 Hunter Water Corporation
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