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Effective URL: https://helpx.adobe.com/support/creative-cloud.html
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* * * * Adobe * * * Try our advanced search * Creativity & Design Creativity Creativity & Design * * * * What is Creative Cloud? Creative apps and services for everyone * * Photographers Lightroom, Photoshop, and more * Students and teachers Save over 60% on Creative Cloud * Individuals 20+ creative apps, Acrobat, and more * Small and medium business Creative apps and services for teams * Enterprise Solutions for large organizations * Schools and universities Simple administration and licensing * View plans and pricing Simple administration and licesing * Featured products * Photoshop Image editing and design * Lightroom The cloud-based photo service * Illustrator Vector graphics and illustration * Premiere Pro Video editing and production * Adobe Express Social graphics and more * Adobe Stock High-quality licensable assets * View all Creative Cloud products * Explore * Photo * Graphic design * Video * Illustration * UI and UX * Social media * 3D & AR * PDF * * * * * Not sure which apps are best for you? We can help. * Get started * * Adobe.com * Creativity & Design * PDF & E-signatures * Marketing & Commerce * Help & Support * * * * * * Adobe Creative Cloud * Explore * Photo * Graphic Design * Video * Illustration * UI & UX * 3D & AR * Social Media * What's new * For Business * Compare plans * Learn & Support Support Learn & Support * Home * Get started * Tutorials * User Guide * Contact Us * * Buy now * Adobe * * * Sign In * * ADOBE CREATIVE CLOUD * Explore * Photo * Graphic Design * Illustration * Video * UI-UX * 3D & AR * Social Media * For Business * Compare Plans * Learn & Support Buy now ADOBE CREATIVE CLOUD LEARN & SUPPORT Search Learn about running Creative Cloud apps on Apple computers with M1 chip and macOS Big Sur. GET STARTED Learn the basics and start your first project TUTORIALS Find skill enhancement tutorials for audiences ranging from novice to experts. USER GUIDE Get quick answers and step-by-step instructions. Admin resources: * Enterprise * Teams * Education RELATED APPS & SERVICES * Adobe Photoshop * Adobe Illustrator * Adobe InDesign * Mobile * Adobe Illustrator Draw * Adobe Photoshop Sketch * Adobe Capture * See all apps TROUBLESHOOTING & HELP DOWNLOAD & INSTALL ACCOUNT MANAGEMENT CLOUD SERVICES EDUCATION, TEAM, AND ENTERPRISE COMMON ISSUES DOWNLOAD & INSTALL HOW DO I DOWNLOAD AND INSTALL CREATIVE CLOUD? You can download your apps from the Creative Cloud website. If prompted, sign in to your Adobe account, then select either Download or Install for your app. For more information, see Download your Creative Cloud apps. WHY WON'T MY CREATIVE CLOUD APP INSTALL? For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide. CAN I DOWNLOAD A TRIAL COPY OF CREATIVE CLOUD? Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud website. Sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial. HOW DO I RETRIEVE MY ADOBE ID OR PASSWORD? Read these simple solutions to common Adobe ID and sign in issues to regain access to your account. CAN I INSTALL CREATIVE CLOUD ON ANOTHER COMPUTER? You can install Creative Cloud apps on up to two computers. If you want to install a Creative Cloud app on a third computer, you must deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps. Still need help? Find more download and install solutions. ACCOUNT MANAGEMENT HOW CAN I CHANGE MY PASSWORD? Sign in to your Adobe accounts page with your current Adobe ID and password. From there, select the Security & Privacy tab, and then select Change under Password. Forgot your password? Learn how to reset and change it. HOW CAN I CHANGE MY CREDIT CARD INFO? Learn how to update your credit card and billing information. HOW DO I UPGRADE OR CHANGE MY MEMBERSHIP? Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan. MY TRIAL EXPIRES SOON. HOW DO I CONVERT IT? Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership. HOW DO I CANCEL AND WHAT HAPPENS TO MY FILES? If you cancel your membership, you can still access Creative Cloud member free benefits and any files you saved to your device. You won't be able to access apps or most services, and your cloud storage will be reduced to 2 GB. Learn how to cancel your Creative Cloud membership and understand the Adobe subscription terms. Still need help? Find more account, billing, and plan answers. CLOUD SERVICES WHAT IS THE CREATIVE CLOUD DESKTOP APP? The Creative Cloud desktop app is your central location for managing the dozens of apps and services included in your Creative Cloud membership. Learn how to download apps, share files, find images, and more. HOW DO I STORE FILES IN THE CLOUD? Your Creative Cloud account comes with online storage, letting you access your files on any device or computer. To see how much storage you have, see Find out how much cloud storage you have. WHAT ARE CREATIVE CLOUD LIBRARIES? Creative Cloud Libraries allow you to access, organize, and share creative assets. Learn how in this brief tutorial, Manage assets with Creative Cloud Libraries. For more details, see Creative Cloud Libraries. HOW DO I ADD FONTS FROM ADOBE FONTS? Learn how to Add fonts from the Adobe Fonts service so that they are available in all your Creative Cloud apps. WHAT IS ADOBE ASSET LINK? Adobe Asset Link streamlines collaboration between creatives and marketers in the content creation process. It connects Adobe Experience Manager Assets (AEM Assets) with Creative Cloud desktop apps InDesign, Photoshop, and Illustrator. The Adobe Asset Link panel allows creatives to access and modify content stored in AEM Assets without leaving the creative apps they are most familiar with. For more information, see Adobe Asset Link. EDUCATION, TEAM, AND ENTERPRISE HOW DO I USE MY CREATIVE CLOUD FOR EDUCATION REDEMPTION CODE? Go to Redeem your Creative Cloud Membership and follow the instructions to sign in to (or create) your Adobe account and redeem your purchase. For more information, see Serial numbers, redemption codes, and product codes | Student and Teacher editions. I JUST PURCHASED A STUDENT EDITION OF CREATIVE CLOUD. HOW DO I GET STARTED? Try some of these quick tutorials, created just for students, to jumpstart your learning. WHERE CAN I GET HELP WITH CREATIVE CLOUD FOR ENTERPRISE? See the Enterprise Learn & Support page for documentation, tools, updates, support, and more. WHERE CAN I GET MORE INFORMATION ON USING CREATIVE CLOUD FOR TEAMS? See Creative Cloud for teams (end users) to learn how to download and install your first app, use the Creative Cloud desktop app, and more. For help administering Creative Cloud for teams, see Creative Cloud for teams (admins). COMMON ISSUES HOW DO I RESOLVE A LIMITED ACCESS ERROR? Use the Limited Access Repair tool if you get the error message, "You may have limited access to Adobe apps or services." WHY DO I GET AN ERROR THAT SAYS I'M MISSING WINDOWS UPDATES FROM MICROSOFT? With the June 2016 release, Creative Cloud applications now use Visual C++ 2015 runtimes from Microsoft. This change may require you to install updates to your Windows operating system. WHY DO I HAVE TO SIGN IN TO USE MY CREATIVE CLOUD APP? You must sign in to your account periodically for licensing validation—every 30 days for monthly members and every 99 days for annual members. Sign-in is also required when you download or update Creative Cloud apps. For more information, see Activate and deactivate Adobe Creative Cloud apps. WHY WON'T MY CREATIVE CLOUD APP OPEN? If your app shows a spinning wheel or a blank white screen, try the solutions in this article to resolve the issue. WHY THE CREATIVE CLOUD LIBRARIES PANEL HAS STOPPED WORKING? If you uninstall the Creative Cloud desktop app and reinstall it as part of some troubleshooting, the Libraries panel inside a Creative Cloud desktop app may stop working. Try the solution in this article to resolve the issue. COMMUNITY Join the conversation. Creative Cloud community forum POPULAR CREATIVE CLOUD SUBFORUMS * Download & Install * Creative Cloud Services ADOBE CREATIVE CLOUD * < See all apps * Learn & Support * Get Started * User Guide * Tutorials ASK THE COMMUNITY Post questions and get answers from experts. Ask now CONTACT US Real help from real people. Start now ^ Back to top Was this page helpful? Yes No No comment Submit By clicking Submit, you accept the Adobe Terms of Use. * * * Shop for * Creative Cloud * Photoshop * Photography * Premiere Pro * Adobe Express * Adobe Stock * Elements Family * Document Cloud * Acrobat * Acrobat Sign * Special offers * View plans and pricing * View all products * * * For business * Creative Cloud for teams * Creative Cloud for enterprise * Document Cloud for business * * For education * Discounts for students and teachers * Schools and universities * Digital Learning Solutions * * For mobile * Apps for iOS * Apps for Android * * Experience Cloud * What is Experience Cloud? * Analytics * Experience Manager * Commerce * Marketo Engage * Workfront * * * Support * Download and install * Help Center * Adobe Support Community * Enterprise Support * Genuine software * * Resources * Adobe Blog * Adobe Developer * * Adobe Account * Log in to your account * * Adobe * About * Careers * Newsroom * Corporate responsibility * Investor Relations * Supply chain * Trust Center * Events * Diversity and inclusion * Integrity * * Featured downloads * Adobe Acrobat Reader * Photoshop * Illustrator * * * * Change region * * * * * * Copyright © 2022 Adobe. 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Continue to United States LANGUAGE NAVIGATION Language Navigation Choose a region Selecting a region changes the language and/or content on Adobe.com. * Americas * Brasil * Canada - English * Canada - Français * Latinoamérica * México * Chile * United States * Asia Pacific * Australia * Hong Kong S.A.R. of China * India - English * New Zealand * Southeast Asia (Includes Indonesia, Malaysia, Philippines, Singapore, Thailand, and Vietnam) - English * 中国 * 中國香港特別行政區 * 台灣地區 * 日本 * 한국 * Singapore * Thailand - English * ประเทศไทย * Europe, Middle East and Africa * Africa - English * België - Nederlands * Belgique - Français * Belgium - English * Česká republika * Cyprus - English * Danmark * Deutschland * Eesti * España * France * Greece - English * Ireland * Israel - English * Italia * Latvija * Lietuva * Luxembourg - Deutsch * Luxembourg - English * Luxembourg - Français * Magyarország * Malta - English * Middle East and North Africa - English * Nederland * Norge * Österreich * Polska * Portugal * România * Schweiz * Slovenija * Slovensko * Suisse * Suomi * Svizzera * Türkiye * United Kingdom * България * Россия * Україна * الشرق الأوسط وشمال أفريقيا - اللغة العربية * ישראל - עברית * Sverige * Saudi Arabia - English * United Arab Emirates - English * الإمارات العربية المتحدة * المملكة العربية السعودية Contact us