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 * Who We Are
 * Our Approach
 * Case Studies
 * Recommendations
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INTELLIGENT DIGITAL TRANSFORMATION

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Plexus Digital, your partner in using digital technology to transform your
services and delivery

Find out more





EFFICIENT, SAFE, QUALITY

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Plexus Digital is a boutique consultancy specialising in transforming digital
products and services.


WHAT WE DO

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We work with executive leaders and their teams across the digital transformation
landscape. Starting with developing visionary strategies, via procurement,
implementation or invention of technology, through to supporting adoption and
deployment to help an organisation deliver a digital transformation Through
decades of experience and successful delivery we can be your transformation
partner.

Get started










MEET THE TEAM

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Director
Carl De'ath
Director
David Ruddy
Director
Dylan Hainsworth
Director
Leigh Goslin
Director
Adnan Riaz
Director
Barry Lafferty
Director
Carl De'ath
Director
David Ruddy
Director
Dylan Hainsworth
Director
Leigh Goslin
Director
Adnan Riaz
Director
Barry Lafferty
Director
Carl De'ath
Director
David Ruddy
‹›






OUR APPROACH

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COMPETENCE

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Plexus Digital has a dedicated team of professionals with experience in
designing, improving, and delivering products for commercial industries and the
public sector.

We explore technologies and innovate to develop strategic, long-term, scalable
solutions, which can deliver benefit to drive business success through end user
satisfaction. Whether the focus is on improving a product feature, connecting
disparate systems, or designing a brand-new national standard, we have the
expertise to provide the business transformation.



TECHNIQUE

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Plexus Digital operates with a product-led focus.

Emphasis is placed on initial research, to truly understand the context in which
a solution functions and, when combined with fostering community engagement and
commercial awareness, projects quickly gain enviable reputations under our
direction.

We adopt a range of agile methods to ensure flexibility, responsiveness, and
iterative value. We allow transparency and feedback to encourage continuous
improvement so that projects to flourish.

The adaptable skill set we offer allows us to take on complete projects (running
from inception or re-energising one) or work to guide an existing team. We also
mentor in the use and adoption of the techniques we utilise.



EXPERTISE

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Much of our experience lies within interoperability, where we excel in designing
and delivering solutions that seamlessly integrate with existing systems and
technologies.

We understand the complexities interoperability often brings; multiple systems
attempting to communicating with each other, with varying workflows and data
schemas. Standardising information exchange, whilst retain the semantic meaning,
is key (and a common challenge) but with thorough discovery phases issues can be
mitigated and systems seamlessly connected.

There are decades of product experience at Plexus Digital. We have been involved
at every level from planning and strategy, research and development through to
deployment and delivery of software products. Followed by benefits realisation,
we encompass the full product lifecycle.



STRONG SAFE SOLUTIONS

With our support you can deliver strong, safe solutions.


FAST AND AGILE DELIVERY

We work fast and efficiently.


UP TO DATE

We allow you to realise solutions with the latest technology.


MADE WITH LOVE

We care about delivering the best







CASE STUDIES

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Healthcare Interoperability
New Healthcare Interoperability Standard
New digital pathway introduced
Rapid Deployment of a Covid Clinical Assessment Service
New digital pathway introduced
Rapid Deployment (111 First)




RECOMMENDATIONS

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We have worked with many clients and we always like to hear they come out from
the cooperation happy and satisfied. Have a look what our clients said about us.


If you need to deliver healthcare technology effectively and safely, talk to
Plexus….




Jim Chase
Celaton Ltd


I highly recommend Plexus Digital to any organisation seeking a partner for
digital transformation initiatives..




Vin Murria OBE


..the Plexus Digital team..bring deep expertise of problem solving within
healthcare and the application of technology….




Sam Shah


If you need to deliver healthcare technology effectively and safely, talk to
Plexus….




Jim Chase
Celaton Ltd


I highly recommend Plexus Digital to any organisation seeking a partner for
digital transformation initiatives..




Vin Murria OBE


..the Plexus Digital team..bring deep expertise of problem solving within
healthcare and the application of technology….




Sam Shah


If you need to deliver healthcare technology effectively and safely, talk to
Plexus….




Jim Chase
Celaton Ltd


I highly recommend Plexus Digital to any organisation seeking a partner for
digital transformation initiatives..




Vin Murria OBE


..the Plexus Digital team..bring deep expertise of problem solving within
healthcare and the application of technology….




Sam Shah


If you need to deliver healthcare technology effectively and safely, talk to
Plexus….




Jim Chase
Celaton Ltd


I highly recommend Plexus Digital to any organisation seeking a partner for
digital transformation initiatives..




Vin Murria OBE
‹›





LET'S GET IN TOUCH!

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Ready to start your next project with us? That’s great! Send us an email and we
will get back to you as soon as possible!

contact-us@plexus-digital.com



©COPYRIGHT 2024 Plexus Digital Limited - Plexus Digital Ltd. is a company
registered in England and Wales (COMPANY NO. 15603561) 50 Seymour Street,
London, England, W1H 7JG


ADNAN RIAZ

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Adnan is a thought leader and visionary with a passion for innovating solutions
through technology.

He has a special interest in interoperability in healthcare and is active in our
industry. Putting healthcare information and services into patients' hands,
especially through digital channels, is one of the ways we can support the
increasing demand for our services. He also has a passion for digital
transformation in healthcare, particularly through digitising workflows. Adnan
combines extensive technical knowledge with domain and commercial experience,
and is as comfortable working alongside CEOs as he is with technical colleagues,
commissioners, or patient groups.



 * Role: Director


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BARRY LAFFERTY

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Over the 19 years of working in the Healthcare Technology industry Barry has led
on numerous successful transformation and integration projects across the UK and
Ireland.

Barry has worked in the IT Healthcare industry for 19 years with a focus on
Urgent and Emergency Care. During this time he has been at the forefront of
healthcare transformation, developing national standards, working closely with
stakeholders, software suppliers and healthcare providers. Guiding projects from
conception to implementation, Barry ensures compliance with evolving standards
while providing subject matter expertise. His strategic approach and hands-on
involvement have been instrumental in facilitating seamless integration and
driving efficiencies within the healthcare delivery ecosystem. Barry's real
passion is seeing concepts and ideas come to life and being able to see end
users benefit from our vision.

 * Role: Director


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CARL DE'ATH

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Carl has worked within Health and Care for over 20 years, commercially and in
the public sector, specialising in the application of technology to enhance
patient journeys for better care.

Problem solving is an innate characteristic, and Carl remains curious and
relishes unpicking both technical and business problems. Getting to the crux of
any question is key to achieving results that can make a difference. Carl has
taken this ethos through his extensive experience within healthcare, working
with healthcare professionals on the front line and the software suppliers who
provide the solutions to support them. Carl enjoys being at the forefront of
driving change, bringing together, and balancing the technical and business
requirements. Carl has experience of working with all levels of people and
traverses every aspect of the development process, from inception to delivery.
His work ethic culminates with a proven track record of successful projects. For
the last 10 years, his focus has been on product development and business
analysis, establishing requirements for products, articulating these to
stakeholder groups and ensuring benefits are realised.

 * Role: Director


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DAVID RUDDY

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David has nineteen years' experience leading digital transformations and
developing new technologies and products.

He comes from a technical background in software engineering and academic
research which is a foundation for providing consultancy and leadership with a
passion for innovating solutions through technology. David has a special
interest in interoperability in healthcare and has successfully led and
delivered programs and projects in many healthcare sectors and providers across
the UK and internationally.

Most recently David has led the successful inception, development, and delivery
of several interoperability standards for NHS England as well as creating the
vision that became the Booking and Referral Standard (BaRS). This vision is
helping to establish a new blueprint for developing and delivering
interoperability standards to the NHS.



 * Role: Director


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DYLAN HAINSWORTH

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Dylan has more than 19 year's experience, and has honed his expertise within the
healthcare sector.

Dylan has spent much of his career focusing on software development and
healthcare technology to enhance patient care. He possesses a fervent commitment
to quality, innovation and interoperability. He can adeptly bridge the gap
between business and technical aspects, boasting a keen commercial acumen and
strategic mindset. This is complemented by strong technical prowess for detailed
discussions. He is a dynamic team player that thrives in collaborative and
autonomous environments. He has delivered tailored solutions across diverse
healthcare sectors in the UK and globally. In recent years, Dylan has been
instrumental in analysing present and future requirements for the NHS. Notably,
playing a key role in implementing a new standard across the NHS to facilitate
standardised booking and referrals among various healthcare settings,
collaborating closely with NHS England.

 * Role: Director


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LEIGH GOSLIN

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Leigh has worked in the Health and Care sector since 2010 leading to a focus on
designing and implementing innovative solutions that streamline processes and
improve outcomes.

With the solid foundation of an early support background, solving problems is
second nature for Leigh. This has evolved into the need to understand the
intricacies of a problem to best determine an effective solution. Whether it's
architecting scalable infrastructure, integrating disparate systems, or
designing applications with a user-centric approach, he is dedicated to creating
holistic solutions that empower healthcare providers, improve patient care and
ensuring those solutions are successful throughout their life cycle. Paired with
years of experience, from supporting healthcare professionals on the frontline
to redesigning platforms to increase productivity and resilience, his tenacious
work ethic has consistently delivered. Through a combination of Business
Analysis and Technical Architecture Leigh can fill a myriad of technical and
analytical roles within a team.

 * Role: Director


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NEW HEALTHCARE INTEROPERABILITY STANDARD

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THE CHALLENGE


To support the Long Term Plan, NHSE planning guidance and Recovery Plans for UEC
and Pharmacy there was a need to have a standardised way to make appointments
and referrals across the NHS.
 * There are multiple different interoperability standards for referrals
 * There are multiple different interoperability standards for booking
 * There are deprecated technology and interop standards that are being used
 * IT suppliers need to develop against different interoperability standards
 * Legacy interop standards do not support current ways of working based on
   user-need





HOW WE HELPED


The team from Plexus provided strategic, product, delivery, business analysis
and technical skills to form a rainbow team with NHS England.
Our solution included:
 * Creating a ubiquitous booking and referral standard
 * The standard was endorsed by the NHSE Architecture Board and backed by an
   Information Standard Notice
 * The standard used FHIR UK Core 4
 * Gaining support from IT suppliers, providers and commissioning bodies
 * A signed of clinical safety case and hazard log
 * Used GDS phases to deliver an alpha, beta and live stages for the product
 * Completing and signing of a Private and Public Beta involving IT suppliers
   and Service Providers





OUTCOME


 * The standard was published as a live version supporting booking and referral
   into Emergency Departments
 * The standard allow services to book appointments for patients and send
   concise referral information to Emergency Departments
 * The standard was expanded to support 15 use-cases over two years
 * It can be iterated to support many more use-cases across the NHS
 * It established a new blueprint on how to use a standards-based approach to
   digital transformation to deliver change to the NHS.
   



 * Client: NHS England / Digital
 * Date: 2022 - 2024
 * Category: Healthcare Interoperability

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RAPID DEPLOYMENT OF A COVID CLINICAL ASSESSMENT SERVICE

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THE CHALLENGE


As part of the response to Covid 19 it was agreed to extend the safety net
service for the CRS (Covid Response Service) by mobilising existing registered
GPs and retired GPs to perform triage and assessment remotely for symptomatic
patients.
 * GPs at home would need to access national telephony systems to be able to
   contact patients
 * GPs at home would need to record their consultation notes electronically on a
   national EPR system to ensure there was a full audit
 * Ensure that the EPR system was able to access national interoperability
   capabilities
 * Delivery a solution in a compressed time frame





HOW WE HELPED


The team from Plexus provided digital, delivery, training and stakeholder
(including supplier) management to form a rainbow team with NHS England and
external IT suppliers
Our solution included:
 * Define the scope for the work
 * Setting up ways of working with internal and external teams (including weekly
   planning session, daily stand-ups)
 * Used a product mindset to deliver a minimal viable product which was iterated
   weekly
 * Supported training of users
 * Supported and designed onboarding activities
 * Created comprehensive test plans
 * Tested and rollout UEC interoperability standards including; electronic
   prescribing, patient demographic searching, referrals using ITK and booking
   using Care Connect standards



OUTCOME


 * A digital and telephony solution was created
 * GPs were able to use the solution
 * Pressure was taken away from other 111 / Clinical Assessment services
 * Patient’s received call backs earlier then they would have without this
   solution
 * A great example of cross organisation, public and private sector working



 * Client: NHS Digital
 * Date: 2021
 * Category: New digital pathway introduced

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RAPID DEPLOYMENT (111 FIRST)

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THE CHALLENGE


During the lockdown period from March 2020 there was a substantial reduction in
attendance at Emergency Departments, and a significant increase in the use of
NHS 111 online. However, the number of patients attending EDs has been climbing
towards pre-COVID levels.
There was an urgent clinical and operational need to reverse this trend and
ensure that during the forthcoming winter we do not experience the levels of
overcrowding in EDs that occurred during winter 2019/20.

Two key elements needed to be delivered in under 16 weeks:
 * Direct patients using 111 (online and telephony) to attend a particular ED
   within a specified timeslot, to reduce overcrowding and long wait times.
 * Transfer relevant personal and clinical information to the ED in a secure and
   accessible format





HOW WE HELPED


The team from Plexus provided strategic, product, delivery, business analysis
and technical skills to form a rainbow team with NHS England, NHS Digital, NHSX
and a software development delivery partner.

Our solution included:
 * Taking a lead on the multiple work streams needed to deliver booking and
   referrals from any 111 service into any ED
 * Create a modern agile delivery methodology; working in the open, setting up
   an agile Product board (where decisions were made weekly) and light weight
   reporting
 * A web-based product was created in 12 weeks that could be deployed within
   each ED. We used GDS phases to deliver an alpha, beta and live stages for the
   product
 * The product was iterated based on additional requirements and user feedback
 * We managed the IT supplier relationship nationally to support the managed
   deployment and testing with each provider



OUTCOME


 * The ED product was deployed into over 150 emergency departments within 16
   weeks
 * 111 online, all 111 and CAS providers were able to book and refer to the EDs
 * All learning was used to feed into the national NHS Booking and Referral
   Standard (see Case Study 1)
 * Weekly Show and Tells were delivered to support working into the open
 * The ways of working model we created is still be used by other teams in NHS
   England as a blueprint on how to deliver a successful programme of work
   



 * Client: NHS Digital
 * Date: 2020
 * Category: New digital pathway introduced

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VIN MURRIA OBE

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I have worked with those in Plexus Digital over many years during a merger and
acquisition of a healthcare software company, and have always been impressed
with their output, and the current combination of technical and delivery
expertise is focused and totally results orientated for the client.
I highly recommend Plexus Digital to any organisation seeking a partner for
digital transformation initiatives. Their delivery-focused approach, combined
with their technical expertise and commitment to customer satisfaction, make
them a trusted partner for driving innovation and growth.



 * Name: Vin Murria OBE
 * Position: Chair, CEO, Founder, NED and Investor
   
   
   
   
   
   
   
   Close


SAM SHAH

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I have worked with the Plexus Digital team for almost a decade. They bring deep
expertise of problem solving within healthcare and the application of
technology. They’ve worked on projects with me ranging from implementation of
national solutions such as NHS111 Online all the way through to building the
infrastructure for direct booking solutions. They’re extremely capable and
focussed on delivering results. Their team is progressive and familiar with the
latest developments in healthtech whilst bringing a pragmatic and accessible
approach to customer requirements.



 * Name: Sam Shah
 * Position: Professor of Digital Health, NHS Consultant, Chief Medical Officer
   and Former NHS Director of Digital Development
   
   
   
   
   
   
   
   Close


JIM CHASE

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I have had the pleasure of working with many of the Plexus team over many years.
These guys have deep healthcare technology and systems experience plus the
understanding of how to make impactful change happen in a clinical setting. They
are trusted partners to clinical and health infrastructure providers alike. If
you need to deliver healthcare technology effectively and safely, talk to them.



 * Name: Jim Chase
 * Position: Executive Chairman
 * Name: Celaton Ltd




Close