www.gov.uk Open in urlscan Pro
2a04:4e42:600::144  Public Scan

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Effective URL: https://www.gov.uk/help/privacy-notice
Submission: On November 05 via api from US — Scanned from US

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Text Content

COOKIES ON GOV.UK

We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use GOV.UK, remember
your settings and improve government services.

We also use cookies set by other sites to help us deliver content from their
services.

You have accepted additional cookies. You can change your cookie settings at any
time.

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GOV.UK


NAVIGATION MENU

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Search GOV.UK × Search GOV.UK


SERVICES AND INFORMATION

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GOVERNMENT ACTIVITY

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 * Policy papers and consultations
   
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 * Transparency
   
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SEARCH

Search GOV.UK
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 1. Home


PRIVACY NOTICE

GOV.UK (or www.gov.uk) is provided by the Government Digital Service (GDS), part
of the Cabinet Office.

Cabinet Office is the data controller for pages starting with www.gov.uk - for
example, www.gov.uk/pip.

If you have a GOV.UK One Login, read the full GOV.UK One Login privacy notice to
find out how it stores, processes and shares your personal information.

If you follow a link to a service provided by another government department,
agency or local authority, that organisation will:

 * be the data controller
 * be responsible for processing any data you share with them
 * publish and manage their own privacy notice with details of how to contact
   them

###Example

If you make a claim for Universal Credit www.universal-credit.service.gov.uk,
the Department for Work and Pensions will be the responsible controller. The
service’s own privacy notice will apply.

A data controller determines how and why personal data is processed. For more
information, read the Cabinet Office’s entry in the Data Protection Public
Register.


WHAT DATA WE COLLECT

The personal data we collect from you includes:

 * questions, queries or feedback you leave, including your email address if you
   contact GOV.UK
 * your postcode and address if you use a GOV.UK service that includes a
   postcode or address lookup function (such as the school term and holiday
   dates service)
 * your email address and subscription preferences when you sign up to our email
   alerts
 * how you use our emails - for example whether you open them and which links
   you click on
 * your Internet Protocol (IP) address, and details of which version of web
   browser you used
 * information on how you use the site, using cookies and page tagging
   techniques

Where you provide your consent, we use Google Analytics cookies and a Real User
Monitoring (RUM) cookie from SpeedCurve to collect information about how you use
GOV.UK. This includes IP addresses.

Google Analytics processes information about:

 * the pages you visit on GOV.UK
 * how long you spend on each GOV.UK page
 * how you got to the site
 * what you click on while you’re visiting the site

We also receive the same information from other government digital services.

We make sure you cannot be directly identified by Google Analytics data. We do
this by using Google Analytics’ IP address anonymisation feature and by removing
any other personal data from the titles or URLs of the pages you visit.

We will not combine analytics information with other data sets in a way that
would directly identify who you are.

SpeedCurve RUM software processes anonymised information about:

 * how well the pages performed on your device
 * performance bottlenecks your device experienced
 * JavaScript errors your device encountered

Find out more about how we use Google Analytics and other cookies on GOV.UK.


WHY WE NEED YOUR DATA

We collect your personal data in order to:

 * gather feedback to improve our services, for example our email alerts
 * respond to any feedback you send us, if you’ve asked us to
 * send email alerts to users who request them
 * allow you to access government services and make transactions
 * provide you with information about local services
 * monitor use of the site to identify security threats
 * monitor the performance of the site to identify inefficiencies and JavaScript
   errors

We use the information we collect through Google Analytics and SpeedCurve RUM to
see how you use GOV.UK and to see how well the site performs on your device.

We do this to help:

 * make sure GOV.UK is meeting the needs of its users
 * make improvements, for example improving site search
 * make performance improvements, for example improving page load time and data
   usage

We combine Google Analytics information with similar data from other government
digital services to help understand and improve user journeys within GOV.UK and
other government digital services.


OUR LEGAL BASIS FOR PROCESSING YOUR DATA

The legal basis for processing personal data in relation to site security is our
legitimate interests, and the legitimate interests of our users, in ensuring the
security and integrity of GOV.UK.

The legal basis for processing data collected with Google Analytics and
SpeedCurve RUM on GOV.UK and other government digital services is your consent.

The legal basis for processing all other personal data is that it’s necessary:

 * to perform a task in the public interest
 * in the exercise of our functions as a government department


WHAT WE DO WITH YOUR DATA

The data we collect may be shared with other government departments, agencies
and public bodies. It may also be shared with our technology suppliers, for
example our hosting provider.

We will share your data if we are required to do so by law - for example, by
court order, or to prevent fraud or other crime.

The data we collect with Google Analytics cookies is transferred and stored with
Google where we analyse it with Google Analytics software (Universal Analytics).
We do not allow Google to use or share this data for their own purposes.

We will not:

 * sell or rent your data to third parties
 * share your data with third parties for marketing purposes


HOW LONG WE KEEP YOUR DATA

We will only retain your personal data for as long as it is needed for the
purposes set out in this document or for as long as the law requires us to.

We will:

 * keep your email data until you unsubscribe
 * keep your feedback data for 2 years
 * delete access log data which contain your IP address after 120 days


CHILDREN’S PRIVACY PROTECTION

Our services are not designed for, or intentionally targeted at, children 13
years of age or younger. We do not intentionally collect or maintain data about
anyone under the age of 13.


WHERE YOUR DATA IS PROCESSED AND STORED

We design, build and run our systems to make sure that your data is as safe as
possible at all stages, both while it’s processed and when it’s stored.

All personal data is stored in the European Economic Area (EEA). Data collected
by Google Analytics and SpeedCurve RUM may be transferred outside the EEA for
processing.

Where data processing happens in the US, suppliers need to meet the
certification standards set out in the UK-US data bridge agreement. This
facilitates flows of personal data to certified US companies that have opted in
to the EU-US Data Privacy Framework.


HOW WE PROTECT YOUR DATA AND KEEP IT SECURE

We are committed to doing all that we can to keep your data secure. We have set
up systems and processes to prevent unauthorised access or disclosure of your
data - for example, we protect your data using varying levels of encryption.

We also make sure that any third parties that we deal with keep all personal
data they process on our behalf secure.


YOUR RIGHTS

You have the right to request:

 * information about how your personal data is processed
 * a copy of that personal data
 * that anything inaccurate in your personal data is corrected immediately

You can also:

 * raise an objection about how your personal data is processed
 * request that your personal data is erased if there is no longer a
   justification for it
 * ask that the processing of your personal data is restricted in certain
   circumstances

If you have any of these requests, get in contact with our Privacy Team.


LINKS TO OTHER WEBSITES

GOV.UK contains links to other websites.

This privacy notice only applies to GOV.UK, and does not cover other government
services and transactions that we link to. These services, such as Universal
Credit, have their own terms and conditions and privacy policies.


FOLLOWING A LINK TO ANOTHER WEBSITE

If you go to another website from this one, read the privacy policy on that
website to find out what it does with your information.


FOLLOWING A LINK TO GOV.UK FROM ANOTHER WEBSITE

If you come to GOV.UK from another website, we may receive personal information
from the other website. You should read the privacy policy of the website you
came from to find out more about this.


CONTACT US OR MAKE A COMPLAINT

Contact the Privacy Team if you:

 * have a question about anything in this privacy notice
 * think that your personal data has been misused or mishandled

Privacy Team
gds-privacy-office@digital.cabinet-office.gov.uk

You can also contact our Data Protection Officer (DPO):

Data Protection Officer
DPO@cabinetoffice.gov.uk
Cabinet Office
70 Whitehall
London
SW1A 2AS

The DPO provides independent advice and monitoring of our use of personal
information.

You can also make a complaint to the Information Commissioner, who is an
independent regulator.

Information Commissioner
icocasework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF



CHANGES TO THIS POLICY

We may change this privacy policy. In that case, the ‘last updated’ date at the
bottom of this page will also change. Any changes to this privacy policy will
apply to you and your data immediately.

If these changes affect how your personal data is processed, GDS will take
reasonable steps to let you know.


UPDATES TO THIS PAGE

Last updated 24 November 2023


RELATED CONTENT

 * About GOV.UK
 * Terms and conditions




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SERVICES AND INFORMATION

 * Benefits
 * Births, death, marriages and care
 * Business and self-employed
 * Childcare and parenting
 * Citizenship and living in the UK
 * Crime, justice and the law
 * Disabled people
 * Driving and transport
 * Education and learning
 * Employing people
 * Environment and countryside
 * Housing and local services
 * Money and tax
 * Passports, travel and living abroad
 * Visas and immigration
 * Working, jobs and pensions


GOVERNMENT ACTIVITY

 * Departments
 * News
 * Guidance and regulation
 * Research and statistics
 * Policy papers and consultations
 * Transparency
 * How government works
 * Get involved

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 * Terms and conditions
 * Rhestr o Wasanaethau Cymraeg
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