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Text Content

Start Now
(855) 264-9178

Start Now
(855) 264-9178

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MENU
 * Inbound Customer Service
 * Outbound Call Center
 * Solutions
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        * SOLUTIONS
          
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          Start Now
      
      
      * * OMNICHANNEL SUPPORT
          
          The Omnichannel Experience – Our flagship customer support service
          that includes our multi-channel contact and call center services.
          
          
          CUSTOMER CARE
          
          Customer Care is the white-glove version of the traditional customer
          service arm. Serious about elevating the customer experience? Start
          thinking about Customer Care.
          
          
          RETENTION
          
          When customers call, chat, or tweet to cancel, you want to offer them
          every opportunity to stay with your company. Use our remote
          Omnichannel US-based agents to maximize customer retention.
          
          
          RESERVATIONS
          
          Hotel and travel reservations can be complex, so a friendly Millennial
          agent who embodies hospitality is a great way to simplify the
          experience for your customer.
          
          
          PRE-SCREENING
          
          Pre-Qualify potential lending, insurance, or other applicants using
          our agents. We’ll familiarize ourselves with your criteria and log
          qualified applicants to your system of record or transfer
          appropriately.
          
          
          BUSINESS DEVELOPMENT
          
          Prospecting or making initial qualification calls? Put our call center
          services to work on your dialing campaigns and get conversion rates
          only attainable with a US-based team.
          
          
          APPOINTMENT SETTING
          
          Schedule appointments for your salesforce using our outbound dialing
          team. Millennial agents are trained on your own sales techniques and
          product knowledge.
          
          
          EMAIL SUPPORT
          
          With 24/7 availability and a 100% English-speaking response team, we
          learn your internal support policies through a detail-oriented
          implementation and serve as ambassadors for your brand over email.
          
          
          CHAT SUPPORT
          
          Connect your customers with one of our dedicated US-based agents via
          an online chat window. We’ll utilize existing chat infrastructure or
          help you create it.
          
          
          TEXT MESSAGE SUPPORT
          
          Texts are quick and easy, highly economical, and offer low support
          costs per customer interaction. Millennial agents are trained to use
          concise text-friendly language.
          
          
          SOCIAL MEDIA SUPPORT
          
          With social media being a favorite for customer complaints, having
          agents ready to assist customers with issues or questions rounds out
          an Omnichannel Support Experience.

 * Millennial Experience
    * * * 
        
        
        * MILLENNIAL EXPERIENCE
          
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          Start Now
      
      
      * * THE CLIENT SUPPORT EXPERIENCE
          
          Our goal is first and foremost a positive experience for our clients
          and agents. After experiencing our onboarding process, settle in for
          smooth ongoing contact center operations.
          
          
          AGENT RECRUITMENT
          
          We take great pride in recruiting Millennial agents. With a unique
          approach for sourcing a home-based Omnichannel workforce, our talent
          acquisition pipeline is your competitive advantage.
          
          
          AGENT TRAINING
          
          With sophisticated adaptive online learning modules, we train
          consistently, cut down agent learning curves, and backfill attrition
          while maximizing breadth and depth of policies and procedures.
          
          
          IMPLEMENTATION MANAGEMENT
          
          The Millennial management team is comprised of implementation experts
          who guide our agents and work directly with client operations teams
          during the onboarding process.
          
          
          KNOWLEDGEBASE MANAGEMENT
          
          Whether you have an existing knowledgebase or not, Millennial’s agents
          act as knowledgebase champions and will create and update support
          procedures and policies as your company evolves.
          
          
          WAGES AND BENEFITS
          
          Millennial handles every aspect of agent compensation, including
          competitive wages and benefits to ensure a happy and productive
          workforce.
          
          
          CALL CENTER INFRASTRUCTURE
          
          We provide all necessary software solutions to enable a world-class
          remote call center. The infrastructure is included in your hourly
          agent fees. Your business is unique and we will use the technology
          that’s right for your business.
          
          
          QUALITY ASSURANCE
          
          Millennial’s management has a dedicated quality assurance team that’s
          responsible for monitoring agent adherence to your policies,
          procedures, and performance expectations.
          
          
          ANALYTICS AND KPIS
          
          We measure everything you care about. We’re highly nimble in our
          reporting capabilities and can customize our analytics to deliver on
          KPIs that are important to you.
          
          
          DEDICATED ACCOUNT MANAGEMENT
          
          Between agent management, quality assurance, and analytics and
          reporting, we offer you a dedicated single point of contact to keep
          track of all the details and assist in running your team.
          
          
          US-BASED WORKFORCE
          
          Our workforce is 100% US-based.

 * About Us
    * * * 
        
        
        * RESOURCES
          
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          Start Now
      
      
      * * OUR STORY
          
          Millennial Services offers outsourced contact center solutions,
          quality assurance, outbound & inbound call center support, and back
          office services. The company was founded in February of 2009 by Logan
          Rush.
          
          
          OUR TEAM
          
          Meet the management team dedicated to delivering an unbeatable
          customer support experience for our clients. Don't take our word for
          it - you'll quickly find our full-time, US-based management team is
          our biggest asset.
          
          
          OUR EXPERIENCE
          
          Our goal is to meet the KPI objectives outlined by our clients. We
          take this role very seriously. Here you can learn more about both
          fulfill these objectives and how we prepare and train our team.
          
          
          BLOG
          
          We love to publish our thoughts in the space. Our management team
          frequently posts best practices and recommendations for navigating the
          customer support world.
          
          
          CUSTOMER CARE ADVOCACY
          
          Looking for ways to elevate your customer service experience, win
          business, and out-pace the competition in your industry? Visit this
          page to learn ways to develop valuable insights.
          
          
          CUSTOMER SUCCESSES
          
          The Millennial Team helps our clients succeed. But, please do not take
          our word for it. Our clients say it best.

Start Now
(855) 264-9178




IMPROVE CUSTOMER
RETENTION & LOYALTY

Partner with a US-Based, Customer Care Service You Can Trust.

 * First Touch Resolution Industry Leader
 * Scalable Inbound Call Centers
 * Outbound Customer Care Solutions
 * Dedicated Specialist and/or Teams
 * No Long-term Agreements


Schedule Free Consultation
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PRICE PER MINUTE? NOT HERE.




We’re not just an answering service. We’re a full-blown, highly scalable
dedicated contact center with Omnichannel Support capabilities. We spend time
building customer care knowledgebases, creating quality assurance regimens,
perfecting customized analytics and reporting packages, and continuously
improving your customer support operations – all in the name of driving one
outcome: The best customer care experience for you and your customers.


DEDICATED CALL CENTER SERVICE &
OMNICHANNEL SUPPORT

Previous Next

01.


ALWAYS-ON MENTALITY

24/7 workforce that doesn’t sleep so you can get plenty of it.


02.


OMNICHANNEL CAPABILITIES

Inbound, outbound, and totally unbound, we provide consistent high quality
experiences regardless of channel.


03.


RIGOROUS DATA SECURITY STANDARDS

Every agent goes through Acceptable Data Use Training and signs a data
confidentiality affidavit prior to working with Millennial.


04.


KNOWLEDGEBASE BUILDERS

As our agents learn and evolve, so do your customer service policies and
procedures.


05.


QUALITY IS OUR DNA

Every project has a dedicated quality assurance program in place to constantly
monitor against customer care KPIs.


06.


SCALE UP, DOWN, OR SIDEWAYS

Whatever direction your business is going, our team can staff up or down to
accommodate.


07.


REMOTE WORKFORCE

US-based agents work-from-home. Agents love the flexibility and clients love the
cost advantage. Our experience in managing remote teams is unrivaled in the
industry, meaning the only difference you notice is the savings.


08.


WHITE-GLOVE SERVICE

We don’t cut corners. We go out of our way to build exceptional experiences for
clients and their customers.


09.


DIVERSE INDUSTRY EXPERIENCE

Customer Support isn’t one-size-fits-all. With over 16 years of call center
experience, we’ve seen it all.


010.


CUTTING EDGE TECHNOLOGY

We use industry-leading software to power our call center infrastructure which
provides clients with highly flexible and appropriate solutions for their
specific needs.


THESE BRANDS TRUST US WITH THEIR
MOST PRECIOUS ASSET



THEIR CUSTOMERS. WE’RE PROUD TO WORK FOR THEM.

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Millennial was new to the newspaper industry, so three key managers spent two
days in Chicago working with the circulation system and learning terminology,
processes and key metrics. The staff that they chose to man the phones was
trained well in advance and hit the ground running.

- Chicago Sun-Times

Download Case Study

At BlueVine, small businesses are at the center of what we do. We work hard
every day to empower small businesses like yours with innovative banking
designed just for you. By combining industry-leading technology and security
with the expertise and care of our team, we serve business owners nationwide
with efficiency, simplicity, and reliability.

- Bluevine

A leading reading glasses internet retailer offering a wide range of style
options at an affordable price point, all supported by our best-in-class
customer service. While some things have changed throughout the years, one has
remained the same: Our commitment to our people-first mentality.

- Readers.com

Millennial outbound call services have been a great solution for TAMCO’s
prospecting process. Their early success has led to additional and expanded
campaigns that we could not do without their assistance. The entire Millennial
team has been professional, responsive, and we value their collaboration in
monitoring and adjusting campaigns to maximize results. We look forward to
continuing to work with Millennial.

- TAMCO

We have been working with Millennial Services for our backend processing and
customer service. iink Endorsements would not be where we are today without JR
Palmer and the rest of the Millennial team. Their ability to help us analyze and
improve processes regularly has been instrumental in our platform development.
We would highly recommend Millennial Services to any professional looking to
outsource their processing, administrative, or customer service departments.

- iink Endorsements, LLC

Axon is the industry leader in police gear, tasers and weaponry. Through a
Millennial outbound survey program, Axon has streamlined their product survey
program and achieved higher data integrity for future product development
cycles. Axon choose Millennial to quickly and efficiently implement the outbound
calling survey process and information vital to their value chain analysis.

- Axon

Great Wolf Lodge Resorts is a chain of nineteen indoor water parks. In addition
to a water park, each resort features restaurants, arcades, spas and children’s
activities. With a customer care partnership with Millennial, Great Wolf Lodge
is driving more revenue that ever through their call center through a Millennial
partnership. Great Wolf Lodge choose Millennial to help scale up and meet call
KPI call and handle times for effective and efficient inbound calling customer
service.

- Great Wolf Lodge

Bend Financial is a technology and services company that provides health savings
account and financial wellness solutions to individuals, employers and
organizations in the group benefits distribution market. The Millennial
partnership is inbound customer care, servicing customers with a wide variety of
questions around the bend platform and its usability. Bend chose Millennial to
add a personal touch to customer care and allowed BEND employees to focus on
growth and expansion.

- Bend HSA

One of Indianapolis’s premier marketing companies, Cheetah Digital’s solutions
are designed to help marketers manage complex data and workflows, creating truly
personalized cross-channel customer experiences at scale. With Millennial
Cheetah Digital was able to expand business development and create long term
value to their organization. Cheetah Digital choose Millennial to execute an
outbound strategy to drive growth and profitability.

- Cheetah Digital

With over 120 stores all offering different products, Paper Source relies on
Millennial for highly detailed and white glove support for their customers The
Millennial partnership offers dedicated inbound call center solution handling
customer service through calls, email support, and live chat for Paper Source
customers. Paper Source choose Millennial to scale up the customer support
needed with their continued growth.

- Paper Source

Pinnacle Disability has been helping people win their social security disability
benefits for decades. Pre-Screening candidates has never been easier for
Pinnacle with Millennial as a partner Pinnacle choose Millennial to assist in
identifying the best candidates via an inbound call campaign for effective time
use and management for the attorneys.

- Pinnacle Disability

HomeAdvisor, the leading digital marketplace for home services, is the simplest
way to find and book top-rated local home services. Driving new business
partnership is a major initiative of the HomeAdvisor Millennial engagement
HomeAdvisor selected Millennial for an outbound call campaign to enhance
relationships with potential and existing service providers nationwide.

- HomeAdvisor

AwardSpring is scholarship management software for scholarship provider and
recipients. When education and customer care meet, Millennial is the clear
choice for this leading Education company when it come to inbound customer care
calls and emails. AwardSpring choose Millennial to engage scholarship sponsors
and users with platform support taking inbound phone calls, chat and emails.

- AwardSpring

Download Case Study

More than 6 million households nationwide check Angie’s List reviews to find the
best local service providers. One of our premier omnichannel partnerships,
customer care and BPO have never worked easier. Angie’s List utilized Millennial
services for superior customer care emails as well as BPO services and back end
data entry tasks.

- Angie’s List

With this partnership this Indy based software leader excelled in BPO services.

- Bluebridge

Formstack is a workplace productivity platform that helps people in all
industries transform the way they collect data and put it to work. A decade of
exceptional growth in part thanks to a Millennial BPO partnership

- Formstack

A home sharing platform for sports fans traveling for a big event. The
collaboration with Millennia offered live chat with unsurpassed customer care
Rent Like a Champion chose Millennial to ensure prompt and courteous care to
customers.

- Rent Like a Champion

“Millennial Services has provided the level of partner support required for our
business to scale as fast as it has.”

- Jisto

Copatient works to protect patients against unfair and incorrect medical bills.
This partnership for BPO services with a highly fueled VC backed company created
hyper-growth.

- Copatient

Base CRM works to empower companies to take a scientific sales approach with
solutions that drive adoption, big data analysis, and actionable insights.
Outbound lead gen services at their finest lead to one of the most notable
acquisitions of the year by Zendesk. Base selected Millennial to lead an
outbound sales and lead generation campaign to extend communication to potential
clients and foster growth.

- Base

Reach Digital offers SEO, website development and social marketing to help
businesses generate more online leads. An agency partnership fueling engagements
of a variety of verticals

- Reach Digital

VIDA creates custom clothes, accessories and house décor items designed by
independent artists and manufactured responsibly. A true omnichannel
partnership, this engagement utilizes phones and email customer care. VIDA
choose Millennial to handle email support as well as business development, order
corrections and overall back office operations tasks.

- Vida

Bloomerang offers a CRM for non profit organization to help track donations and
keep vital contacts active and robust. Millennial and Bloomerang’s venture
produced a successful outbound lead generation campaign generating
organizational growth. Bloomerang selected Millennial to reach out and schedule
one on one meetings with sales representatives for business development.

- Bloomerang

“Millennial Services has provided the level of partner support required for our
business to scale as fast as it has.”

- Collide

Rippleshot offers SaaS services to banks and credit card institutions to prevent
fraud. One of our longest standing partnership for BPO from one of Chicago’s
most notable incubators. Rippleshot selected Millennial to assist with
invoicing, financials, venture funding tracking and investor seed funding
management.

- Rippleshot

Famous jazz Musician Warren Hill organizes world renown destination music
festivals featuring jazz, R&B and Soul Music. This partnership creates dynamic
and white gloved inbound phone and email customer care to festival participants
with account support. Music Getaways choose Millennial to ensure responsive and
accurate communication with high level guests.

- Warren Hills Music Getaways

CatchCo is a premier fishing supply company that leads the way with fishing
ecommerce with Karl’s bait and Tackle and the subscription Mystery Tackle Box
company. An omnichannel partnership with phone, email, chat and social media
management services to drive high valued customer satisfaction. CatchCo selected
Millennial for this project to ensure and accurate, personalized and prompt
customer service experience for all customers.

- CatchCO

WraSer Pharmaceuticals is an emerging pharmaceutical company that identifies,
develops, and markets proprietary pharmaceutical products to physicians and
pharmacies throughout the United States. An multi-faceted partnership with
includes outbound business development and inbound support for pharmacies.
WraSer and Millennial work together to prevent fraudulent coupon usage, as well
as outbound informational calls to critical medical community partners.

- WraSer Pharmaceticals

Slate Capitol Management assists businesses with debt consolidation and
collections. This collaboration is an outbound and inbound solution for customer
care of existing clients and lead generation for Slate. Slate selected
Millennial for this project to optimize contact times on new leads and to
nurture the sales pipeline for growth.

- Slate Capital

mRelief works to restore dignity by transforming access to social services by
ensuring anyone access to the network to fight poverty and starvation. A BPO
coloration with another participant of one of Chicago’s most notable incubators.
This partnership utilizes a back office virtual assistant to help build and
manage lead and contact information for development.

- mRelief


WE’RE GOOD AT WHAT WE DO
AND WE LOVE TO BLOG ABOUT IT



3 STEPS TO START UPGRADING YOUR BUSINESS

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LEARN MORE ABOUT OUR CLIENT SUPPORT SYSTEM

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THE INS AND OUTS OF COMPREHENSIVE CALL SERVICES

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HOW CALL CENTER SERVICES CAN BOOST RATINGS FOR YOUR COMPANY

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