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Skip to main content * Solutions * Chargebacks and Deductions * Freight Claim Automation for Carrier Claims * Returns Variance Automation for Faster Reporting * DeductionsXchange * Resources * White Papers * Case Studies * Datasheets * Recorded Webinars * Events * Blog * About * About Us * Success Stories * Press * Contact Open main navigation Close main navigation * Solutions * Solutions * Chargebacks and Deductions * Freight Claim Automation for Carrier Claims * Returns Variance Automation for Faster Reporting * DeductionsXchange * Resources * Resources * White Papers * Case Studies * Datasheets * Recorded Webinars * Events * Blog * About * About * About Us * Success Stories * Press * Contact * (281) 612-3124 (281) 612-3124 Home / DEDUCTION MANAGEMENT SOFTWARE Streamline deduction tracking, automate disputes, and gain valuable insights with our advanced software solution. WHAT ARE CHARGEBACKS AND DEDUCTIONS? In supplier-vendor dynamics, chargebacks are penalties imposed by retailers like Amazon for late deliveries or compliance lapses. They can hurt profitability and operational efficiency, making effective management crucial. Our product streamlines and automates deduction management for suppliers and vendors dealing with retail giants. Designed with simplicity in mind, it saves time, reduces errors, and helps you recover lost revenue. Navigating chargebacks has never been easier, fostering a smoother and more profitable supply chain. Let's delve into the entire process in detail for better understanding and clarity. We'll discuss the challenges associated with deduction management and compare the solutions available in the market. * Chargebacks and Deductions * The Problem * Manual Solutions * New Automated Solution UNDERSTANDING CHARGEBACKS AND DEDUCTIONS Chargebacks and deductions, in our context, are not consumer protection measures against fraud. Instead, they are fees imposed by major retailers like Amazon or Walmart on their vendors. These fees are a response to perceived violations related to shipping, compliance, or other vendor responsibilities. Common Categories and Areas: Shortages Fees for quantity discrepancies between orders and received items Pricing Claims Deductions related to disagreements over pricing, discounts, or promotional deals. Transportation Issues Delays or problems during transportation that impact delivery times. Purchase Order Issues Problems with aligning purchase orders with actual shipments. Packaging and Labeling Issues Discrepancies between what was ordered and what was received. Advanced Ship Notice (ASN) Issues Failures to provide accurate advance notice of shipments. THE PROBLEM: STRUGGLE WITH CHARGEBACK MANAGEMENT Suppliers frequently encounter frustration with chargeback and deduction processes, which seem to change arbitrarily and are guided by complex algorithms. There's a belief among vendors that retailers like Amazon and Walmart intentionally complicate chargeback processing, adding hurdles for vendors to dispute these claims, thus enhancing their profit margins. Reduced Margins Large retailers mandate claim and documentation uploads, a meticulous and time-intensive endeavor. This usually involves training personnel to collect, evaluate, and manually upload claims to retailer portals. Each portal varies in terms of navigation, data, documents required, and the sequence for assembling each claim package. Tight Deadlines In a study on Warner Brothers, manual claim processing by motivated and trained employees took around 5 to 8 minutes for organization and 5 to 7 minutes for portal uploads. This accumulates to 15 minutes or more per claim, and vendors often deal with hundreds or thousands of claims monthly. Manhours Wasted A study on a Walmart apparel distributor revealed that each deduction claim demanded 8 to 15 minutes for manual completion. With nearly 3,000 deductions per quarter, this results in over 400 hours spent solely on attempting to recover losses. Cashflow Problems Processing chargebacks from retail giants like Amazon and Walmart becomes a burden, consuming time, pressuring departments, and raising doubts about its worth in terms of required human capital. MANUAL DISPUTE MANAGEMENT: A STRUGGLE TO SCALE As a Supplier's volume grows (a fantastic problem), it is imperative to immediately implement a strategy for managing chargeback disputes that will also grow with this volume. In the beginning, these simple steps will help with simplifying chargeback management: Seasonal Hiring Consider hiring staff on temporary basis to meet the seasonal demand. Effective Organization Categorize chargebacks based on issue types and associated documentation. Structured Procedures Create written standard operating procedures (SOPs) for chargeback processing. Structured Processing Utilize standardized spreadsheets for streamlined processing and research. Guided Support Offer hands-on guidance to address queries and resolve processing issues. Threshold Definition Determine a chargeback threshold, ensuring it justifies team member involvement. UNLOCK THE BETTER PATH: EMBRACE AUTOMATED CHARGEBACK MANAGEMENT Suppliers frequently encounter frustration with chargeback and deduction processes, which seem to change arbitrarily and are guided by complex algorithms. There's a belief among vendors that retailers like Amazon and Walmart intentionally complicate chargeback processing, adding hurdles for vendors to dispute these claims, thus enhancing their profit margins. In the current scenario, the most effective and efficient route to address chargebacks and deductions lies in the realm of automated chargeback management. The essential strategy involves automating chargeback responses by harnessing advanced robotic technology akin to that employed by retail giants like Amazon to initiate chargebacks. This approach isn't just a possibility; it's a reality that can be seamlessly integrated into your company's standard operating procedures. Automated Solutions v/s Manual Advantages of Cloud robotics Cloud robotics automation Manual Time to organize and file a Claim 24 Hours 3 to 6 Months Cash flow 0 to 1 Month 3 to 6 Months Retailer upload resource effort per 1000 claims (A Month ) 0 Hours 240 FTE Hours Yearly Training / retraining 0 Hours 200 Hours (10% Annually ) Cost Per Claim $1* $ 5.28 SUCCESS STORY: HOW A $2 BILLION CLIENT TACKLED DEDUCTIONS WITH INYMBUS TRANSFORMING A 40-PERSON TEAM INTO AN EFFICIENT FEW By leveraging iNymbus: Deduction Management Software, this retail giant streamlined its operations by transforming a 40-person team tasked with managing deductions from over 20 retailers into a highly efficient handful. This strategic move enabled the company to reallocate resources towards proactive measures, leading to a substantial decrease in valid claims by nearly 60% within a few months. REDUCING DEDUCTIONS PROCESSING TIME FROM 3-4 WEEKS TO MERE MINUTES. iNymbus transformed a retail giant's deduction management, reducing resolution time from weeks to minutes, cutting direct costs by 94%, and optimizing staff allocation. The automation streamlined processes, providing visibility across retailers and enabling root cause analysis. The iNymbus dashboard enhanced reporting and eliminated errors, turning a once tedious task into a hands-free, efficient operation. Discover how this organization achieved such remarkable results. SUCCESS STORY: HOW AN WALMART BOOK DISTRIBUTOR CLEARED A BACKLOG OF TWO YEARS' WORTH OF DEDUCTIONS WITHIN A FEW WEEKS. A UNIQUE SOLUTION FOR A TWO-YEAR BACKLOG Within a mere 90 days, a book distributor adopted robotic processing, resulting in a remarkable transformation. Their chargebacks dwindled to an astonishing zero, marking the first-ever occurrence of this achievement. The transition to automated chargeback management incurred minimal costs compared to the conventional manual approach. This remarkable success underscores the undeniable potential of automated solutions to effectively counter the challenges of chargeback and ar deductions disputes, regardless of volume. KEY BENEFITS OF INYMBUS' RPA SOLUTIONS iNymbus chargeback management software proved essential for the book distributor, offering a quick solution that not only cleared backlogs efficiently but also allowed the team to stay current on Amazon chargebacks. The cost-effective and time-saving nature of the automated tools made it a logical choice for improved efficiency and strategic planning. SUCCESS STORY: DISTRIBUTORS TACKLE THOUSANDS OF WALMART DEDUCTIONS EVERY MONTH WITH INYMBUS RPA. HIGH VOLUME BEING THE BIGGEST CHALLENGE Walmart's deductions pose a persistent challenge, potentially equating to thousands of monthly chargebacks for suppliers and distributors. A multitude of deduction codes significantly erode bottom lines. The sheer volume, coupled with ongoing deductions, often overwhelms distributors, rendering it near-impossible to challenge each charge. DISTRIBUTOR 1: A VIDEO GAME CASE A video game distributor, grappling with up to 1,500 Walmart chargebacks monthly, found itself dedicating substantial resources to manual chargeback management. An overwhelming volume necessitated a full-time employee and interns solely focused on Walmart chargebacks. Cloud robotic automation rectified the situation, eradicating the backlog and enabling efficient chargeback resolution. DISTRIBUTOR 2: AN APPAREL CHALLENGE An apparel distributor, responsible for renowned sleepwear and loungewear brands, devised a quarterly settlement agreement with Walmart to address the chargeback volume. However, low settlement offers prompted individual claim disputes. With over 3,000 quarterly claims, manual disputes proved impractical due to time constraints. Automated chargeback mitigation swiftly resolved the challenge. EMPOWERING DEDUCTION MANAGEMENT: SUCCESS WITH INYMBUS These accounts underscore the game-changing potential of automated chargeback management solutions provided by iNymbus. Overcoming Amazon's and Walmart's complexities, these tools offer the necessary efficiency and cost savings, making them an undeniable choice for distributors and suppliers alike. Download our insightful case studies to delve deeper into these successful transformations. FREE DEDUCTIONS/CHARGEBACK ANALYSIS Ready to learn more about how iNymbus uses cloud robotic automation to resolve and dispute various retailer and shipper claims? Get a complimentary Deductions/Chargeback Audit which will include an overall ROI for implementation of DeductionsXchange. No risk or obligation. GET FREE CONSULTATION Quick Links * White Papers * DataSheets * Request a Demo * Events Resources * Blog * Recorded Webinars * Press * Privacy Policy Retailers * Walmart * Amazon * CVS * Target * Walgreens * Home Depot Information * Amazon Shortages * Walmart Shortages * Target Shortages * CVS Deduction * Walgreen Deduction * EDI Contact * (281) 612-3124 * info@inymbus.com * 1321 Upland Dr #18864Houston, TX 77043 Subscribe to Our Newsletter No spam , no scams. Just 100% awesome content, only from iNymbus ! Company Email* Notification Frequency gclid utm_adgroup utm_matchtype UTM Source UTM Campaign UTM Medium UTM Content UTM Term Ready to see what iNymbus Can do for your business ? Schedule a Demo * * * * COPYRIGHT © 2024 INYMBUS. ALL RIGHTS RESERVED.