www.xfinity.com Open in urlscan Pro
2a02:26f0:1700:380::2af2  Public Scan

Form analysis
3 forms found in the DOM

https://www.xfinity.com/search

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    autocomplete="off">
  <div class="xc-absolute xc-top-full xc-w-full xc-mt-px xc-bg-material-neutral2-hover xc-h-14 xc-flex xc-items-center xc-justify-center xc-rounded-bl-medium xc-rounded-br-medium xc-hidden group-focus-within:xc-flex"><button
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Name: xc-account-switcher-form —

<form name="xc-account-switcher-form" class="xc-header--account-switcher-form">
  <p class="xc-text-headline2 xc-pt-3 xc-mb-6 xc-text-neutral-base xc-px-3">Your accounts</p>
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    <li class="xc-mb-8">
      <a class="xc-header--account-switcher-anchor xc-cursor-pointer xc-px-3 xc-block xc-rounded-small focus-visible:xc-ring-1 focus-visible:xc-ring-neutral-base focus-visible:xc-ring-offset-4 focus-visible:xc-outline-none" href="#"><div class="xc-flex xc-justify-between xc-items-center"><div class="xc-header--account-switcher-account"><p class="xc-header--account-switcher-address xc-text-body1 xc-mb-2 xc-flex xc-justify-between"></p><p class="xc-text-caption xc-mb-2 xc-alpha-secondary">Xfinity Account number: <span class="xc-header--account-switcher-number"></span></p><p class="xc-header--account-switcher-mobile xc-text-caption xc-mb-2 xc-alpha-secondary xc-hidden">Xfinity Mobile Account number: <span class="xc-header--account-switcher-mobile-number"></span></p><p class="xc-header--account-switcher-badge xc-m-0 xc-flex xc-hidden"><span class="xc-badge-sm xc-text-info-base xc-bg-material-info-base">Default</span></p></div><span class="xc-header--account-switcher-unchecked xc-text-neutral-base xc-alpha-inactive xc-w-6 xc-h-6"><svg xmlns="http://www.w3.org/2000/svg" width="120" height="120" viewBox="0 0 24 24" fill="currentColor" focusable="false" role="img" aria-hidden="true"><path d="M10.53,15.55,7.06,12.08,8.12,11l2.41,2.4,5.35-5.34,1.06,1.06ZM13.58,5H10.42A6.92,6.92,0,0,0,3.5,11.92v.16A6.92,6.92,0,0,0,10.42,19h3.16a6.92,6.92,0,0,0,6.92-6.92v-.16A6.92,6.92,0,0,0,13.58,5m0-1.5A8.42,8.42,0,0,1,22,11.92v.16a8.42,8.42,0,0,1-8.42,8.42H10.42A8.42,8.42,0,0,1,2,12.08v-.16A8.42,8.42,0,0,1,10.42,3.5Z"></path></svg> </span><span class="xc-header--account-switcher-check xc-text-theme1-base xc-hidden xc-w-6 xc-h-6"><svg xmlns="http://www.w3.org/2000/svg" width="88" height="88" viewBox="0 0 24 24" fill="currentColor" focusable="false" role="img" aria-hidden="true"><path d="M13.58,4H10.42A8.42,8.42,0,0,0,2,12.42v.16A8.42,8.42,0,0,0,10.42,21h3.16A8.42,8.42,0,0,0,22,12.58v-.16A8.42,8.42,0,0,0,13.58,4ZM10.53,16.4,6.88,12.75,8.3,11.34l2.23,2.23L15.7,8.4l1.41,1.41Z"></path></svg></span></div></a>
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GET https://www.xfinity.com/search

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  <div class="gsSearch-e197f"><label for="guidedSearchInput" class="a11yHidden-fb12d">Search</label><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 48 48" class="gsCompactXaIcon-e5c0b">
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      </svg><span class="a11yHidden-fb12d">submit search</span></button></div>
</form>

Text Content

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USER ROLES - ORDERING PRODUCTS AND SERVICES

We’re simplifying account user roles and the features each role can access. This
will make it easier for primary users to decide who they want to share account
access and capabilities with, including who can pay the bill, add or cancel
services or access apps.

Account access will vary depending on the role assigned. To order new services
or make changes to existing package, you may need to have a certain user role.

Learn about the different user roles and their ordering capabilities.

For more on how user roles impact other aspects of your account and service, see
User Roles for:

 * Account Actions and Profiles
 * Appointments
 * Billing
 * Device Actions


WHAT YOU CAN DO

There are differences between what order actions the Primary user can take and
what those in secondary roles (Manager, Member, Viewer) can take. See the chart
below for details:


User RolesOrder ActionPrimary (Account Holder)Manager (Authorized
User)MemberViewerView personalized offers and dealsXXXXSee channel lineupXXXXAdd
to cartXXXXSelect installation servicesXX

Submit orderXX

Accept and agree to a Minimum Term ContractXX

Disconnect account*XX

Upgrade/DowngradeXX

Pay Per View Requests**XX




*For disconnect requests due to bereavement, refer to the Account Change Request
process for additional information.
**In order to add/change/remove your Pay Per View PIN or disconnect all
services, primary users and managers must chat or call and speak with an agent.


RELATED ARTICLES

Simplified User Roles and PermissionsUser Roles — Appointments and MovesUser
Roles - BillingUser Roles — Device ActionsChanging Ownership of a Comcast
Account


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