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* UNDERSTAND WHAT IT'S LIKE TO BE YOUR CUSTOMER
Hear what your audience is saying and see what they mean so you can create
better experiences.
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* EXPLORE NEW FEATURES AND FUNCTIONALITY
Get the right human insights faster to make better decisions and amplify
business results.
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Discover how teams across UX, Design, Product, and Marketing are creating
exceptional experiences (and eliminating bad ones) with human insight.
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How it works
REMOVE THE GUESSWORK AND CREATE BETTER EXPERIENCES
TARGET DIVERSE AUDIENCES
Quickly find and reach your target audiences from any of our purpose-built or
partner networks.
Learn more
SEE EXPERIENCES FIRSTHAND
See and hear real people share their perspectives as they interact with your
brand, products, apps, and prototypes.
Learn more
VALIDATE FINDINGS WITH CONFIDENCE
Discover insights with machine-learning powered dashboards and visualizations.
Validate learnings with higher sample-size studies.
Learn more
MEASURE AND BENCHMARK PERFORMANCE
Benchmark your experiences over time and vs. your competitors. Identify areas
for opportunity and measure impact over time.
Learn more
REMOVE THE GUESSWORK AND CREATE BETTER EXPERIENCES
REMOVE THE GUESSWORK AND CREATE BETTER EXPERIENCES
TARGET DIVERSE AUDIENCES
Quickly find and reach your target audiences from any of our purpose-built or
partner networks.
Learn more
SEE EXPERIENCES FIRSTHAND
See and hear real people share their perspectives as they interact with your
brand, products, apps, and prototypes.
Learn more
VALIDATE FINDINGS WITH CONFIDENCE
Discover insights with machine-learning powered dashboards and visualizations.
Validate learnings with higher sample-size studies.
Learn more
MEASURE AND BENCHMARK PERFORMANCE
Benchmark your experiences over time and vs. your competitors. Identify areas
for opportunity and measure impact over time.
Learn more
WE LOVE OUR CUSTOMERS
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POWERING OVER 3,400 OF THE WORLD’S TOP BRANDS
4.5/5
4.2/5
4.1/5
* "To help our customers launch the most compelling digital experiences, we
partner with UserTesting to bring human insight into our design process,
empowering us with a higher degree of confidence."
Jaime Vasquez
Principal Experience Architect & Digital Strategist
Adobe Consulting
* "Our CEO, Satya Nadella, tells us often that the source of innovation comes
from having a deep sense of empathy. And it's true, empathy makes us better
innovators. Today, Microsoft is stronger than ever. UserTesting helps our
entire company get feedback from our customers at every single point in the
journey."
Tom Lorusso
Xbox Principal User Research Manager
Microsoft
* “In the race for high quality human insights, nobody beats UserTesting. We
recruit target users and complete our tests in hours, not weeks. It's our
insight engine -- the power unit behind our momentum -- and a key reason why
our remote design sprints are seen as so successful by our business leaders.”
Sam Howard
Senior UX Researcher
DAZN
SOLUTIONS FOR ALL TEAMS
Teams Company size Industries Capabilities
* Solution
FOR DIGITAL PRODUCT TEAMS
Validate concepts, get customer feedback, and discover needs to help improve
digital experiences.
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* Solution
FOR UX RESEARCH TEAMS
Conduct generative, formative, and evaluative research, or get quick insights
from real users. Drive alignment across teams with human insight, backed by a
proven framework for continuous testing and a shared understanding of
customer needs.
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* Solution
FOR PRODUCT AND DESIGN TEAMS
Collect feedback on any experience, analyze results, and share findings while
saving time and reducing the cost of rework.
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FOR MARKETING TEAMS
Drive growth, optimize digital experiences, and more effectively manage brand
reputation with critical insights from real customers. Get on-demand feedback
on all your marketing campaigns and assets.
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FOR EXECUTIVES
Steward a more customer-centric organization with insights from your
customers. Drive business growth, increase product adoption, and grow
customer loyalty with a proven framework for scaling human insights and
customer empathy throughout the organization.
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* Solution
FOR STARTUPS
Capture rich, video-based feedback to make decisions with confidence, ensure
product-market fit, and accelerate innovation and growth.
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* Solution
FOR SMALL BUSINESSES
Drive growth and innovation through fast, remote customer feedback that
anyone on the team can access to create customer-centric products and
experiences.
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* Solution
FOR MID-MARKET
Quickly capture rich, video-based feedback to increase speed-to-market, adapt
to changing customer needs, and grow into world-class brands.
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* Solution
FOR ENTERPRISE
Quickly capture rich, video-based feedback from customers, prospects,
employees, and more to innovate and build exceptional brand experiences.
Learn more
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* Solution
AUTOMOTIVE
Get customers where they need to go with exceptional automotive experiences
Learn more
* Solution
CONSUMER TECHNOLOGY
Keep up with the rising demand for exceptional technology experiences
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* Solution
ECOMMERCE
Create frictionless online shopping experiences by optimizing your ecommerce
experiences and boosting conversions with human insight
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* Solution
FINANCIAL SERVICES
Innovate and optimize experiences to drive trust and customer loyalty
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* Solution
FOR GAMING & GAMBLING
Up the ante with winning gaming and gambling experiences
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* Solution
FOR HEALTHCARE
Understand and empathize with patients to improve healthcare experiences and
drive loyalty
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* Solution
FOR MEDIA AND ENTERTAINMENT
UserTesting platform gives media & entertainment companies insights to
improve CX. Usability testing helps improve your user's journey and
experience. Learn more
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* Solution
FOR TRAVEL AND HOSPITALITY
Exceed traveler expectations for health, safety, and personalized, memorable
experiences
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* Platform
AI INSIGHT SUMMARY
Uncover powerful new insights more efficiently by leveraging AI.
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* Solution
INTEGRATIONS AND PLUGINS
See how UserTesting helps you do more with your existing tools and solutions
to further optimize your customer experience.
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* Solution
MOBILE APPLICATION TESTING
Mobile application testing
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* Template
TEMPLATES
UserTesting Template Gallery
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CUSTOMER EMPATHY FOR EVERY EXPERIENCE
Whether you're focused on UI, UX, CX, or something else altogether, check out
these resources to learn more about keeping your customer at the center of the
experiences you create.
UI VS. UX
Understand the differences between UI and UX and how human insight can help with
both.
Learn more
DESIGNING FOR EVERY EXPERIENCE
No matter how you define UX design, keeping your customer at the center is what
experts agree matters most.
Learn more
TESTING CX
Customer-centricity is an ever-evolving goal. Learn why testing a holistic view
of your experiences is the best way to ensure great CX.
Learn more
RESOURCES
Platform
AI INSIGHT SUMMARY
Learn More
Industry Report
SPARK, NURTURE, AND FIRE UP EMPATHY TO DRIVE INNOVATION
Learn More
Industry Report
PLANNING GUIDE 2024: CUSTOMER EXPERIENCE
Learn More
Podcast
THE INSIGHTS UNLOCKED PODCAST
Learn More
Platform
OCTOBER 2023 PRODUCT RELEASE
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REAL HUMAN INSIGHT, DELIVERED REAL FAST
Watch real people engage with your products, apps, or services, and easily get a
vivid, first-person understanding of any experience.
Get started Contact Sales
Human understanding. Human experiences.
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