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Submitted URL: https://idm.cms.gov/help/login
Effective URL: https://www.cms.gov/Research-Statistics-Data-and-Systems/CMS-Information-Technology/EnterpriseIdentityManagement/Hel...
Submission: On November 09 via manual from US — Scanned from DE
Effective URL: https://www.cms.gov/Research-Statistics-Data-and-Systems/CMS-Information-Technology/EnterpriseIdentityManagement/Hel...
Submission: On November 09 via manual from US — Scanned from DE
Form analysis 2 forms found in the DOM
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HEADER * Home * About CMS * Newsroom * Archive * Help * Print Search SITE * Medicare * Medicaid/CHIP * Medicare-Medicaid Coordination * Private Insurance * Innovation Center * Regulations & Guidance * Research, Statistics, Data & Systems * Outreach & Education BREADCRUMB * Home * Research, Statistics, Data & Systems * CMS' Identity Management - Division of Identity Management Enterprise Systems * Help Desk Support CMS MAIN NAVIGATION CMS' IDENTITY MANAGEMENT - DIVISION OF IDENTITY MANAGEMENT ENTERPRISE SYSTEMS * EIDM to IDM Migration Overview * Guides & Documentation * Help Desk Support * Frequently Asked Questions TIER 1 HELP DESK SUPPORT Application (Help Desk Name) Phone E-mail/URL 4Innovation (4i) 1 (888) 734-6433 Option 1 For questions related to the DC model, please email: DPC@cms.hhs.gov For questions related to the KCC model, please email: KCF-CKCC-CMMI@cms.hhs.gov Agent Broker Marketplace Support (Agent/Broker Help Desk) N/A FFMProducer-AssisterHelpDesk@cms.hhs.gov Accountable Care Organization Management System (ACO-MS) (ACO Business Operations Support Center (ABOSC)) 1 (888) 734 - 6433, Option 2 SharedSavingsProgram@cms.hhs.gov The Benefits Coordination & Recovery System (BCRS) (COB&R Help Desk) 1 (888) 268 - 6495 cobrhelp@nhassociates.com CMS Acquisition Lifecycle Management (CALM) (CALM Help Desk) N/A calm_help@cms.hhs.gov Chronic Condition Warehouse (CCW Help Desk) 1 (866) 766 - 1915 ccwhelp@ccwdata.org CCIIO Enrollment Resolution and Reconciliation System (CERRS) (Support Services Help Desk) (703) 206 - 6199 servicedesk@cognosante.com Centers for Program Integrity (CPI) Application Programming Interface (API) Onboarding (CPI API Help Desk) N/A CPIAPIGateway@cms.hhs.gov CERRS PowerBI (Support Services Help Desk) (703) 206 - 6199 helpdesk@cognosante.com CMS Analysis, Reporting, and Tracking (CMSART) (CMSART Help Desk) N/A cmsart@edaptivesys.com Coordination of Benefits (COB) (MAPD Help Desk) 1 (800) 927 - 8069 mapdhelp@cms.hhs.gov Competitive Bidding Implementation Carrier (Connexion) (CBIC Help Desk) 1 (877) 577 - 5331 cbic.admin@palmettogba.com Durable Medical Equipment, Prosthetics, Orthotics & Supplies (DMEPOS) Bidding System (DBidS) (CBIC Help Desk) 1 (877) 577 - 5331 cbic.admin@palmettogba.com Drug Data Reporting for Medicaid (DDR)/Medicaid Drug Program (MDP) (DDR Help Desk) 1 (833) 637 - 6370 Mdp-ddrhelpdesk@softrams.com Data Exchange System (DEX) DEX Support Desk N/A dexsupport@cms.hhs.gov Disproportionate Share Hospital (DSH) (DSH Help Desk) N/A dshquestions@cms.hhs.gov EDA Sandbox Data Platform (EDA Sandbox) (Support Services Help Desk) (703) 206 - 6199 helpdesk@cognosante.com Electronic Correspondence Referral System (ECRS) (ECRS Help Desk) (646) 458 - 6740 ecrshelp@ehmedicare.com Eligibility and Enrollment Medicare Online (ELMO) (MAPD Help Desk) 1 (800) 927 - 8069 mapdhelp@cms.hhs.gov Enterprise Privacy Policy Engine (EPPE) (EPPE Help Desk) 1 (844) 377 - 3382 eppe@cms.hhs.gov Enterprise User Data Catalog (EUDC) (EUDC Help Desk) N/A EUDCTeam@cms.hhs.gov Electronic Retroactive Processing Transmission (eRPT) (MAPD Help Desk) 1 (800) 927 - 8069 mapdhelp@cms.hhs.gov Eligibility Support Desktop (ESD) (SERCO Help Desk) N/A helpdesk@serco-na.com Enterprise User Administration (EUA) Applications (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov First Coast Service Options’ Internet Portal (FCSO) (FCSO Help Desk) 1 (855) 416 - 4199 fcsospothelp@fcso.com Fee For Service Data Collection System (FFSDCS) (CLFS Help Desk , ASP Help Desk & GADCS Help Desk) 1 (844) 876 - 0765 clfshelpdesk@dcca.com asphelpdesk@dcca.com gadcshelpdesk@dcca.com Gentran (Gentran Help Desk) (410) 786-2580 gentran-support@cms.hhs.gov Healthcare Effectiveness Data & Information Set (HEDIS) Patient Level Detail (PLD) (HEDIS PLD Help Desk) 1 (833) 760-2116 HEDISPLD_Helpdesk@cms.hhs.gov Health Insurance Casework System (HICS) (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov Health Insurance Portability and Accountability Act (HIPAA) Eligibility Transaction System (HETS) Desktop Application (HDT) (MCARE Help Desk) (866) 324-7315 mcare@cms.hhs.gov Health Insurance Oversight System (HIOS) (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov Innovation Center (IC) Applications: Innovation Center is directly integrated with IDM, while the following applications are integrated behind the Innovation Center application. N/A N/A Application Help Desk Name Phone E-mail Accountable Care Organization (ACO) ACO Help Desk 1 (888) 734-6433, Option 1 NextGenerationACOModel@cms.hhs.gov Accountable Health Communities (AHC) AHC Help Desk 1 (844) 711-2664, Option 4 AHCModelDataSystem@cms.hhs.gov Bundled Payment for Care Improvement Advanced (BPCI Adv.) BPCI Advanced Help Desk N/A BPCIAdvanced@cms.hhs.gov Comprehensive Care for Joint Replacement (CJR) CJR Help Desk 1 (844) 711-2664 CJRSupport@cms.hhs.gov Comprehensive Primary Care Plus (CPC+) CPC Plus 1 (888) 372-3280 cpcplus@telligen.com Expanded Data Feedback Reporting (eDFR) EDFR Help Desk 1 (888) 734-6433, Option 6 IDOSServiceDesk@cms.hhs.gov Enhanced Medication Therapy Management (Enh. MTM) Enh.MTM Help Desk 1 (844) 474-3375 EnhancedMTM@cms.hhs.gov Emergency Triage, Treat, and Transport (ET3) ET3 Help Desk 1 (844) 711-2664 ET3Model@cms.hhs.gov Home Health Value-Based Purchasing (HHVBP) HHVBP Help Desk 1 (844) 280-562 HHVBPQuestions@cms.hhs.gov Health Plan Innovation (HPI) HPI Help Desk 1 (844) 474-3375 HPI_PORTAL_Support@cms.hhs.gov Integrated Care for Kids (InCK) InCK Help Desk N/A HealthyChildrenAndYouth@cms.hhs.gov Maryland Primary Care Program (MDPCP) MDPCP Help Desk N/A marylandmodel@cms.hhs.gov Million Hearts (MH) MH Help Desk 1 (844) 711-2664, Option 3 mhmodel@cms.hhs.gov Maternal Opioid Misuse (MOM) MOM Help Desk 1 (888) 734-6433 MOMModel@cms.hhs.gov Oncology Care Model (OCM) OCM Help Desk 1 (844) 711-2664, Option 2 OCMSupport@cms.hhs.gov Primary Care First (PCF)/ Seriously Ill Population (SIP) PCF SIP Help Desk 1 (888) 517-7753 PCF@telligen.com Radiation Oncology Model (ROM) ROM Help Desk 1 (844) 711-2664 radiationtherapy@cms.hhs.gov Internet Server TIBCO (ISV) (ISV Help Desk) (410) 786 - 2580 ISV-Support@cms.hhs.gov Medicaid and CHIP Financial System (MACFin) (MACFin Help Desk) 1 (833) 879 - 6075 MACFinHelpDesk@DCCA.com Medicaid and CHIP Program Systems (MACPro) (MACPro Help Desk) 1 (833) 228 - 2540 MACPro_HelpDesk@cms.hhs.gov MACPro Data Collection Tool - Children's Health Insurance Program (CHIP) Annual Report Template System (MDCT - CARTS) (CARTS Help Desk) N/A cartshelp@cms.hhs.gov MACPro-Electronic Advanced Planning Document System (MACPro-EAPD) (MACPro-EAPD Help Desk) N/A cms-eapd@cms.hhs.gov CMS Slack Channel: #eapd-user-support MACPro - Quality Measures (QMR) (MDCT Help Desk) N/A mdct_help@cms.hhs.gov Master Data Management (MDM) Enterprise Data Lake (EDL) Privacera (EDL Privacera Support) N/A EDLTeam@cms.hhs.gov Master Data Management (MDM) Enterprise Data Lake (EDL) Databricks (MDM Operations Support) N/A mdmsupport@npss-inc.com Master Data Management (MDM) Novetta (Novetta Support Team) N/A emdmsupport@npss-inc.com Medicare Appeals System (MAS) (MAS Help Desk) 703-227-4080 MAS_Application_Support@cms.hhs.gov Medicare Advantage/Medicare Advantage - Prescription Drug/Prescription Drug Plan/Cost Contracts/ Medicaid State Agency (MAPD) (MAPD Help Desk) 1 (800) 927 - 8069 mapdhelp@cms.hhs.gov Managed Care Review (MCR) (MCR Help Desk) N/A mccrs-team@truss.works Marketplace Change Utility (MCU) (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov Medicaid Drug Rebate (MDR) State Exchange (MAPD Help Desk) 1 (800) 927 - 8069 mapdhelp@cms.hhs.gov MAC/CMS Data Exchange Portal (MDX Portal) (MDX Portal Help Desk) N/A MDX_HelpDesk@cms.hhs.gov Medicare Exclusion Database (MED) (EUS Help Desk) 1 (866) 484 - 8049 1 (866) 523 - 4759 eussupport@cgi.com Marketplace Learning Management System (MLMS) (MLMS Help Desk) N/A MLMShelpdesk@cms.hhs.gov Multidimensional Insurance Data Analytics System Data Catalog (MIDAS Data Catalog) (MIDAS Support) N/A MIDAS_support@sparksoftcorp.com Multidimensional Insurance Data Analytics System Gateway (MIDAS Gateway) (MIDAS Support) N/A MIDAS_support@sparksoftcorp.com Multidimensional Insurance Data Analytics System Redash (MIDAS Redash) (MIDAS Support) N/A MIDAS_support@sparksoftcorp.com Novitasphere (Novitas Help Desk) 1 (855) 880 - 8424 Novitaspherehelp@novitas-solutions.com Organizational Cloud Economics and Analytics Nexus (OCEAN) (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov OneMAC (MACPro Help Desk) 1 (833) 228 - 2540 MACPro_HelpDesk@cms.hhs.gov Open Payments (OP) (Open Payments Help Desk) 1 (855) 326 - 8366 Openpayments@cms.hhs.gov Performance Metrics Database & Analytics System - Medicaid 1115 Demonstrations (PMDA) (PMDA Section 1115 Help Desk) (443) 775 - 3226 pmda1115_cvp_help@cvpcorp.com CMS Preclusion List (EUS Help Desk) (866) 484 - 8049 (866) 523 - 4759 eussupport@cgi.com Payment Recovery Information System (PRIS) Plan Portal (MAPD Help Desk) (800) 927-8069 mapdhelp@cms.hhs.gov Provider Statistical and Reimbursement / System for Tracking Audit and Reimbursement (PS&R/STAR) (EUS Help Desk) (866) 484 - 8049 (866) 523 - 4759 eussupport@cgi.com QualityNet Help Desk (General Help Desk for CCSQ Applications) 1 (866) 288 - 8912 qnetsupport@hcqis.org Internet Quality Improvement and Evaluation System (iQIES) (iQIES Help Desk) 1 (800) 339-9313 iqies@cms.hhs.gov Quality Payment Program (QPP) (QPP Help Desk) 1 (866) 288 - 8292 QPP@cms.hhs.gov Quality, Safety & Education Portal (QSEP) (QSEP Help Desk) 1 (855) 791 - 8900 helpdesk@qsep.org CMS Salesforce SEI (CMS SEI Help Desk) N/A https://sf.cms.gov/s/cmsHelpdeskInformation Salesforce (CMS Salesforce Help Desk) (888) 734 - 6433, Option 5 CMMIForceSupport@cms.hhs.gov System of Exchange Enrollment Data (SEED) (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov State Exchange Resource Tracking System (SERTS) (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov State Exchange Resource Virtual Information System (SERVIS) (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov Transformed Medicaid Statistical Information System (T-MSIS) (T-MSIS Help Desk) N/A T-MSIS_helpdesk@cms.hhs.gov https://tmsis2.atlassian.net/servicedesk/customer/portals Unified Case Management (UCM) (UCM Help Desk) 1 (844) 826 - 3375 ucmhelpdesk@cms.hhs.gov Opportunity to Network and Engage (zONE) (Marketplace Service Desk) 1 (855) 267 - 1515 CMS_feps@cms.hhs.gov RELATED LINKS * CMS Enterprise Portal Page Last Modified: 11/08/2021 07:14 AM Help with File Formats and Plug-Ins Home A federal government website managed and paid for by the U.S. Centers for Medicare & Medicaid Services. 7500 Security Boulevard, Baltimore, MD 21244 CMS & HHS WEBSITES * Medicare.gov * Medicaid.gov * InsureKidsNow.gov * HealthCare.gov * HHS.gov/Open TOOLS * Acronyms * Archive * Contacts * Glossary HELPFUL LINKS * Web Policies & Important Links * Careers * For Developers * Plain Language * Privacy Policy * Privacy Settings * Freedom of Information Act * No Fear Act * Nondiscrimination/Accessibility * HHS.gov * Inspector General * USA.gov * Help with file formats & plug-ins RECEIVE EMAIL UPDATES CONNECT WITH CMS * Twitter link * Youtube link * Facebook link * Linkedin link * RSS Feed link