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HomeUnified-cxm


RISE ABOVE THE CHAOS OF POINT SOLUTIONS. MASTER END-TO-END CUSTOMER JOURNEY
ORCHESTRATION WITH A UNIFIED-CXM APPROACH.


CUSTOMERS WANT UNIFIED EXPERIENCES THAT POINT SOLUTIONS CAN NEVER DELIVER 

Today, companies enable every front office team with a different tool to manage
customer interactions. But the gaps between teams and their tools often lead to
an inconsistent and broken brand experience. Despite best efforts to optimize
each interaction, customers end up experiencing the chaos of the company's
internal silos and antiquated systems that do not talk to each other.


The path to Unified-CXM
By bringing your teams, tools and data together on one unified platform, you can
enable your teams with the right level of collaboration and context to
orchestrate seamless customer journeys.
From
To
Disconnected channels and tools, creating data siloes
Unified channels, tools and data
Generic AI models trained on siloed data
Purpose-built AI trained on all internal & external customer data
Limited context of the customer
A single, comprehensive view of the customer
Reactive interactions
Proactive, personalized, real-time customer engagement
Delivering poor CX
Seamless, delightful brand experiences


REVOLUTIONIZE YOUR APPROACH TO CUSTOMER EXPERIENCE MANAGEMENT

Enable seamless collaboration between customer-facing teams with a unified
platform. Gain a deep understanding of your customers, cultivate brand loyalty,
and drive revenue through every interaction.


Sprinklr is creating the only
Unified-CXM platform

Brands on the path to Unified-CXM will grow faster, reduce costs, manage risk
better and win the loyalty of customers. And with the world’s first
purpose-built Unified-CXM platform, Sprinklr is the only partner that can bring
it all together.




The world's most iconic brands choose Sprinklr



There was very little measurement, campaign planning, or cross-team
collaboration. Every market and team was interacting with customers on social,
but we didn’t act like one brand.



Americo Silva

Global Head of Digital and Social Media

Read Full Story

Before, when everything was so siloed, it was impossible to centralize our data
in one place or understand what was happening from a social standpoint across
the industry. Now that we have Sprinklr, it’s provided that transparency and
efficiency we lacked.



Brittany Neish

Sr. Social Strategist

Read Full Story

Prior to Sprinklr, we were using a number of point solutions. But it was causing
our team to look here, look there… all very disruptive, and very different from
the flow we have today, which is going into one centralized platform.



Katrina Munsell

Director of Customer Experience Center

Read Full Story

We experimented with different point solutions, but they ultimately created
inefficiencies and exposed us to a lot of risk. Sprinklr gives us a single view
of our customers, helping us understand what they’re saying, not only on social,
but across the web.



Andy Freeman

Head of Social Media, Digital, & Marketing Transformation

Read Full Story

There was very little measurement, campaign planning, or cross-team
collaboration. Every market and team was interacting with customers on social,
but we didn’t act like one brand.



Americo Silva

Global Head of Digital and Social Media

Read Full Story

Before, when everything was so siloed, it was impossible to centralize our data
in one place or understand what was happening from a social standpoint across
the industry. Now that we have Sprinklr, it’s provided that transparency and
efficiency we lacked.



Brittany Neish

Sr. Social Strategist

Read Full Story

Ready to deliver happier customer experiences?

Contact us today for a personalized business proposal.

Talk to an Expert


How can we help you?

Contact Us


Products



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Products

 * Sprinklr Service
 * Sprinklr Insights
 * Sprinklr Marketing
 * Sprinklr Social
 * Unified CXM Platform

Solutions

Industries

 * CPG
 * Financial Services
 * Retail
 * Technology
 * Telecommunication
 * Travel & Hospitality

Teams

 * Marketing
 * Customer Service

Company

 * Our Story
 * Newsroom
 * Partners
 * Careers
 * Culture & Talent
 * Investor Relations
 * Security & Privacy
 * Customer Stories

Support

 * Developer Portal
 * Integrations
 * Help Center
 * Contact Us

Resources

 * Analyst Reports
 * Product Demos
 * Podcasts
 * Blog
 * Guides
 * eBooks
 * Events & Webinars
 * Masterclass
 * Services
 * Training

Social Media Topics

 * Social Listening Guide
 * Social Media Monitoring
 * Social Media Management

Customer Service Topics

 * CCaaS Guide
 * Customer Service
 * Contact Center AI (CCAI)

Products

 * Sprinklr Service
 * Sprinklr Insights
 * Sprinklr Marketing
 * Sprinklr Social
 * Unified CXM Platform

Solutions

Industries

 * CPG
 * Financial Services
 * Retail
 * Technology
 * Telecommunication
 * Travel & Hospitality

Teams

 * Marketing
 * Customer Service

Company

 * Our Story
 * Newsroom
 * Partners
 * Careers
 * Culture & Talent
 * Investor Relations
 * Security & Privacy
 * Customer Stories

Support

 * Developer Portal
 * Integrations
 * Help Center
 * Contact Us

Resources

 * Analyst Reports
 * Product Demos
 * Podcasts
 * Blog
 * Guides
 * eBooks
 * Events & Webinars
 * Masterclass
 * Services
 * Training

Social Media Topics

 * Social Listening Guide
 * Social Media Monitoring
 * Social Media Management

Customer Service Topics

 * CCaaS Guide
 * Customer Service
 * Contact Center AI (CCAI)

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