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logo_asp_green cross menu Skip to main content
 * About
   * About World Retail Congress
   * 2024 Advisory Board
 * Attend
   * Why attend?
   * Explore 2024 themes
   * Registration & Pricing
   * Venue
 * Speakers
 * Sponsor
   * Sponsors & Partners
   * Why sponsor?
   * Post Event Performance Report 2023
 * Insights
   * News
   * Research & reports
   * Video interviews
 * Register

  

 * About
   * About World Retail Congress
   * 2024 Advisory Board
 * Attend
   * Why attend?
   * Explore 2024 themes
   * Registration & Pricing
   * Venue
 * Speakers
 * Sponsor
   * Sponsors & Partners
   * Why sponsor?
   * Post Event Performance Report 2023
 * Insights
   * News
   * Research & reports
   * Video interviews
 * Register
 * 

 


 * About
   * About World Retail Congress
   * 2024 Advisory Board
 * Attend
   * Why attend?
   * Explore 2024 themes
   * Registration & Pricing
   * Venue
 * Speakers
 * Sponsor
   * Sponsors & Partners
   * Why sponsor?
   * Post Event Performance Report 2023
 * Insights
   * News
   * Research & reports
   * Video interviews
 * Register
 * 


2024 AGENDA



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   Winning Business Models (12) Winning Innovation (28) Winning Teams (15)
   Winning with Customers (20) Winning with Purpose (10)
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   16 Apr 2024 (17) 17 Apr 2024 (38) 18 Apr 2024 (21)

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 * Winning Business Models
 * Winning Innovation
 * Winning Teams
 * Winning with Customers
 * Winning with Purpose

 * 16 Apr 2024
 * 17 Apr 2024
 * 18 Apr 2024

08:00
 1. World Retail Congress Featured Flagship Store Tour
    Various Paris Locations
    240 mins
    Visit iconic Parisian flagship stores, guided by the leaders at the top of
    their game. Be inspired by these locations that are defining the future of
    physical retail.

10:00
 1. The Retail Executive Accelerator Programme: Workshop I
    120 mins
    * Winning Teams
    Specially designed for participants in the Retail Executive Accelerator
    Programme, workshops led by retail icons will focus on the necessary tools
    for leaders of tomorrow.

12:00
 1. Welcome Networking Lunch
    90 mins
    
 2. Future Retail Challenge
    Future Retail Stage
    90 mins
    * Winning Innovation
    This highly anticipated session sees participating colleges and universities
    compete to solve a key retail challenge set by our panel of expert judges

13:30
 1. Welcome to the World Retail Congress 2024
    Main Stage
    15 mins
    

13:45
 1. Opening Address: To be Announced
    Main Stage
    5 mins
    

13:50
 1. Keynote Address: Jean-Marc Bellaiche, CEO, Printemps
    Main Stage
    20 mins
    * Winning Innovation
    An iconic Paris landmark, experiencing a renaissance under the leadership of
    Jean-Marc Bellaiche - join this essential session to take away insight into
    the innovations that have given this impressive store continued success with
    customers
    
    Jean-Marc Bellaiche, CEO - Printemps

14:10
 1. Keynote Address: Sergio Bucher, Member of the Executive Board - Retail and
    Brands, Otto Group
    Main Stage
    20 mins
    * Winning Innovation
    Otto Group have embraced new innovations to take this legacy retailer into
    new ground and new territories. Hear more about the ways they are continuing
    to innovate, build resilience and improve their customer experience.
    
    Sergio Bucher, Member of the Executive Board - Retail and Brands Otto Group

14:30
 1. Global Economic Forecast
    Main Stage
    20 mins
    Join this essential session with a world-renowned economist to deep-dive
    into the global macro-economic picture. With high inflation and
    cost-of-living in many parts of the world, learn what the pictu ...

14:50
 1. Keynote Panel: Global Forecasting
    Main Stage
    40 mins
    With uncertainty from the economy to the environment dictating the macro-
    landscape currently, it's difficult for all retailers to understand and
    respond to what might be coming next. This panel pulls ...

15:30
 1. Afternoon Networking Break
    30 mins
    

16:00
 1. Brains' Trust Workshop: Applying AI
    90 mins
    * Winning Innovation
    Brains' Trust Workshops provide a private, intimate space to tackle some of
    retail's biggest challenges with peers. Join these interactive, expert-led
    sessions to dive into a thorny issue and walk away with practical solutions.
 2. Future Retail Challenge Winners Announcement
    Main Stage
    30 mins
    * Winning Innovation
    Our judges take to the stage to announce the winners of the Future Retail
    Challenge!

16:30
 1. Winning Business Models Knowledge Partner Panel
    Main Stage
    40 mins
    * Winning Business Models
    In this special series of sessions, our knowledge partners will present the
    report and invite a panel of experts to discuss the findings.
    AlixPartners

17:10
 1. Keynote Address: Ian Bailey, CEO, Kmart Group
    Main Stage
    20 mins
    * Winning Business Models
    * Winning Innovation
    * Winning Teams
    Join this special session to hear more about how Kmart Group have continued
    to find success with customers and build new ways of working in their model.
    
    Ian Bailey, CEO - Kmart and Target Australia

17:30
 1. Keynote Fireside Chat: Guillaume Motte, CEO, Sephora
    Main Stage
    20 mins
    * Winning Business Models
    * Winning Innovation
    * Winning with Customers
    This global superpower of beauty retailing takes to the World Retail
    Congress stage to share the winning formula for next generation retailing.
    
    Guillaume Motte, CEO - Sephora

18:30
 1. Opening Reception
    TBC
    90 mins
    The World Retail Congress 2024 reception for all delegates to meet and
    network. Delegates are invited to celebrate the end of the first day and
    continue their networking in a more relaxed atmosphere.

08:00
 1. Wake up with the CEOs
    Track Three
    60 mins
    * Winning Business Models
    * Winning Innovation
    * Winning Teams
    * Winning with Customers
    * Winning with Purpose
    This special session at World Retail Congress brings together a stellar
    line-up of retail CEOs and leaders to discuss their key takeaways from the
    conversations so far and take a look at the upcoming day.

09:00
 1. Welcome to the World Retail Congress Day Two
    Main Stage
    5 mins
    

09:05
 1. Keynote Address: Redefining RetailGuiseppe Stigliano, Professor of Retail
    Marketing Innovation and CEO, Spring Studios
    Main Stage
    15 mins
    * Winning Business Models
    * Winning with Customers
    Who is the customer of tomorrow? What do they expect from retailers? How do
    you speak to them? This session will kick-start our day by delving into
    creating an experience that attracts, retains and impresses the customer of
    tomorrow
    
    Giuseppe Stigliano, CEO - Spring Studios

09:20
 1. Winning with Customers Knowledge Partner Panel
    Main Stage
    40 mins
    * Winning with Customers
    In this special series of sessions, our knowledge partners will present the
    report and invite a panel of experts to discuss the findings.

10:00
 1. High Performance Retail in China: What Does it Look Like and the Lessons for
    all Retailers
    Main Stage
    20 mins
    * Winning Innovation
    * Winning with Customers
    China leads the way in developing new and exciting technologies that are
    re-defining the future of retail - what does truly next-generation customer
    experience look like, and how can Europe learn from these lessons?
    
    Nicolas Cano, Head of Tmall Luxury - Alibaba

10:20
 1. Keynote: What do Gen Z Want?
    Main Stage
    20 mins
    * Winning with Customers
    Take away key lessons from exclusive research undertaken by Ypulse that
    explores who Gen Z *really* are - and what they want. Do you truly
    understand the "TikTok" generation?
    
    Anastasia Pelot, Content Marketing Manager - Ypulse

10:40
 1. Keynote Panel: Capturing Customer Love and Loyalty with Innovation
    Main Stage
    30 mins
    * Winning Innovation
    * Winning with Customers
    This expert panel brings together retailers that are winning with new
    customers to explore what is working to attract and keep the loyalty of a
    whole new consumer base
    
    Richard Flint, Brand President - Europe - Claire's

11:10
 1. Morning Networking Break
    30 mins
    

11:40
 1. RETAIL SPRINT: What is a world-class shopping experience to Gen Z?
    Track One
    20 mins
    * Winning with Customers
    From high expectations around convenience and speed to new payment types -
    Gen Z seem to want it all! Take a moment to truly dive into the needs of
    this group and how to define a best-in-class experience.
 2. RETAIL SPRINT: How to... Livestream
    Track Two
    20 mins
    * Winning with Customers
    Livestreaming is taking off as a channel in the East and has seen success
    growing in South America: is this the next phenomenon in online shopping?
 3. RETAIL SPRINT: Destination Zone Focus on China
    Track Three
    20 mins
    * Winning Innovation
    Take this deep-dive into the next retail hot-spot and focus on expansion.

12:00
 1. RETAIL CLINIC: Global Retail Associations
    TBC
    60 mins
    * Winning Business Models
    * Winning Teams
    * Winning with Purpose
    This exclusive session has been designed specifically for those
    representatives from global retail associations to come together in a
    closed-door format to share their key pain-points and priorities for the
    year ahead. Working across markets to get retail's voice heard!
 2. RETAIL SPRINT: Transforming the position of the store associate
    Track One
    20 mins
    * Winning with Customers
    The role of store staff is being rethought by many retailers: creating a
    career-focused opportunity that tackles high-turnover and lack of expertise.
    Explore the new positions created for store associates and how these
    retailers are tackling the challenges with front-line roles.
 3. RETAIL SPRINT: Embracing retail media networks and make your reach go
    further
    Track Two
    20 mins
    * Winning with Customers
    With the retail media industry predicted to be valued at $128 billion in
    2023, there is a huge opportunity for retailers to more effectively leverage
    their touchpoints with consumers. This deep-dive will explore what a
    successful retail media network looks like and how to replicate this in your
    business
 4. RETAIL SPRINT: Destination Zone Focus on South America
    Track Three
    20 mins
    * Winning Innovation
    Take this deep-dive into the next retail hot-spot and focus on expansion.

12:20
 1. RETAIL STRETCH: Delivering a post-purchase customer experience that drives
    growth
    Track One
    40 mins
    * Winning with Customers
    Are you making the most of the post-purchase experience to continue to
    delight customers? This expert case-study panel will explore how to make the
    most out of the moment of fulfilment - and turn that into a growth
    opportunity.
    nShift
 2. RETAIL STRETCH: Content-rich retailing - the art of content creation and how
    to connect with your customers
    Track Two
    40 mins
    * Winning with Customers
    Retailers are having to become content-creators as consumers demand more
    from their relationships than simply transactional moments. Are you making
    the most out of these new opportunities?
 3. RETAIL STRETCH: Developing a flexible, agile international strategy
    Track Three
    40 mins
    * Winning Innovation
    Join this panel of experts as they discuss the hard lessons learnt from
    expanding into new territories. Come away with practical tips on developing
    your international strategy and exclusive insight into the regions tipped by
    International Directors as the next big thing.

13:00
 1. Networking Lunch Break
    60 mins
    
 2. The Retail Executive Accelerator Programme: Workshop II
    TBC
    60 mins
    * Winning Teams
    Specially designed for participants in the Retail Executive Accelerator
    Programme, workshops led by retail icons will focus on the necessary tools
    for leaders of tomorrow.

14:00
 1. RETAIL SPRINT: Empowering teams through technology
    Track One
    20 mins
    * Winning Teams
    How can technology be effectively employed to give teams more autonomy and
    space for creative endeavours? Dive into the new technologies giving teams
    those chances.
 2. RETAIL SPRINT: Marketplaces
    Track Two
    20 mins
    * Winning Business Models
    Many retailers have found success exploring the new world of Marketplaces -
    this session will dive into the potential opportunities - and pitfalls -
    with this business model.
 3. RETAIL SPRINT: Why is AI in retail so important?
    Track Three
    20 mins
    * Winning Innovation
    Hear from this expert on how the digital and retail worlds are colliding and
    the new applications of AI that are being explored by the world's top
    retailers and brands.

14:20
 1. RETAIL CLINICS: International Directors'
    TBC
    60 mins
    * Winning Business Models
    * Winning Innovation
    * Winning Teams
    This exclusive session has been designed specifically for those delegates
    covering international retail to come together in a closed-door format to
    share their key pain-points and priorities for the year ahead.
 2. RETAIL SPRINT: Who is a world-class employer for Gen Z?
    Track One
    20 mins
    * Winning Teams
    This session will explore the ways this retailer is working to attract and
    retain Gen Z in new and re-thought roles, and the ways in which Gen Z can be
    an essential part of the team fit for the future.
 3. RETAIL SPRINT: Resale, rental and pre-loved
    Track Two
    20 mins
    * Winning Business Models
    This panel will bring together experts from across the industry to explore
    the new retail models that are disrupting the industry - and how you can
    keep up.
 4. RETAIL SPRINT: Driving sustainable goals through AI
    Track Three
    20 mins
    * Winning Innovation
    The power of Generative AI is clear: but where is it's power best utilised?
    How can this new technology be put to best use and drive down the most
    emissions-heavy parts of the industry?

14:40
 1. RETAIL STRETCH: Unlocking the secret DNA of high performing teams
    Track One
    40 mins
    * Winning Teams
    The World Retail Congress with KultraLab has undertaken a major study in
    collaboration with retailers around the world. This session will reveal the
    findings and share insights and learnings to help make all store teams high
    performing.
    KultraLab
    
    Steve Baggi, Founder and CEO - KultraLab
 2. RETAIL STRETCH: The next generation retail models disrupting and changing
    the industry
    Track Two
    40 mins
    * Winning Business Models
    This panel will bring together experts from across the industry to explore
    the new retail models that are disrupting the industry - and how you can
    keep up. From new on-demand production to marketplaces, hear from businesses
    that are creating a buzz.
 3. RETAIL STRETCH: Applications of Data to Drive New Sales and New Customers
    Track Three
    40 mins
    * Winning Innovation
    Retailers hold more data than ever before: but is that data working
    effectively? How can you employ data from across the business to create a
    more seamless customer experience? What are the barriers t ...
    Snowflake

15:20
 1. Keynote Interview: The Future of Department Stores with Galeries Lafayette
    and Harrods
    Main Stage
    30 mins
    * Winning Business Models
    * Winning Innovation
    Department Stores have long been seen as a dying format - but these leaders
    are redefining the category and guiding their special stores to new heights.
    Learn how they have expanded the role of the department store and created
    new, memorable experiences for customers.
    
    Selvane Mohandas du M'nil - International Association of Department Stores
    
    Nicolas Houzé, CEO - Galeries Lafayette
 2. Brains' Trust Workshop: Inclusive Team Culture
    TBC
    100 mins
    * Winning Teams
    Brains' Trust Workshops provide a private, intimate space to tackle some of
    retail's biggest challenges with peers. Join these interactive, expert-led
    sessions to dive into a thorny issue and walk away with practical solutions.

15:50
 1. Fireside Chat: Judith McKenna, Former President and CEO, Walmart
    International
    Main Stage
    20 mins
    * Winning Innovation
    * Winning Teams
    * Winning with Purpose
    Join this icon of the industry in an exclusive interview to reflect on her
    memorable and impressive career

16:10
 1. Winning Ways to Recruit and Retain Talent in the Retail Industry
    Main Stage
    30 mins
    * Winning Teams
    Anchored around latest research by Coca Cola Retail Research Council on
    recruitment and retention crisis in the retail industry and the solutions
    with panel of 3 leading retailers
    
    Ulrika Biesèrt, Global People and Culture Manager - Ingka Group

16:40
 1. Winning Innovation Knowledge Partner Panel
    40 mins
    * Winning Innovation
    In this special series of sessions, our knowledge partners will present the
    report and invite a panel of experts to discuss the findings.

17:20
 1. Closing Address: How to deliver high performance with Sir Clive Woodward,
    England rugby coach 1997-2004 and Director of Sport, Team GB 2012 Olympics
    20 mins
    * Winning Teams
    

18:30
 1. Women in Retail Reception and Presentation of 2024 Woman of the Year Award
    TBC
    

20:00
 1. Evening Functions
    TBC
    120 mins
    

09:00
 1. Welcome to the World Retail Congress Day Three
    Main Stage
    5 mins
    

09:05
 1. High Performance is a Marathon. Not a Sprint
    Main Stage
    15 mins
    * Winning Innovation
    * Winning Teams
    * Winning with Purpose
    In this special opening address for day 3, the Congress is delighted to
    welcome back Bobby Jones, author and consultant to global businesses focused
    on the power of purpose.
    
    Bobby Jones, Founding Partner - Conspiracy of Love

09:20
 1. Keynote Address: Barbara Martin Coppola, CEO, Decathlon
    Main Stage
    20 mins
    * Winning with Purpose
    Decathlon has an incredibly strong purpose and values-based culture. Join
    their CEO as she shares exclusive insight into how this has carried over
    into their strong performance.

09:40
 1. Balancing Purpose, Planet and Profit
    Main Stage
    30 mins
    * Winning with Purpose
    Take away behind-the-scenes insight into the success of this purpose-led
    business from the ground-up and how purpose and profit can find harmony.

10:10
 1. Winning with Purpose Knowledge Partner Panel
    Main Stage
    40 mins
    * Winning with Purpose
    In this special series of sessions, our knowledge partners will present the
    report and invite a panel of experts to discuss the findings.

10:50
 1. Keynote Address: Frederic Duval, Country Manager, France, Amazon
    Main Stage
    20 mins
    * Winning Business Models
    * Winning Innovation
    Amazon are defining the next generation of customer experience: take away
    insight into what is next for this industry behmoth.

11:10
 1. The Retail Executive Accelerator Programme: Workshop III
    TBC
    60 mins
    * Winning Teams
    Specially designed for participants in the Retail Executive Accelerator
    Programme, workshops led by retail icons will focus on the necessary tools
    for leaders of tomorrow.

11:40
 1. Brains' Trust Workshop: Returns Reformation
    TBC
    80 mins
    * Winning Innovation
    * Winning with Customers
    Brains' Trust Workshops provide a private, intimate space to tackle some of
    retail's biggest challenges with peers. Join these interactive, expert-led
    sessions to dive into a thorny issue and walk away with practical solutions.
    nShift
 2. RETAIL STRETCH: How do you embed purpose in all aspects of your business?
    Track One
    40 mins
    * Winning with Purpose
    Hear from this expert panel of retailers on how they have chosen to embed
    their purpose in different ways across the business, and how that has
    impacted attracting and retaining customers
 3. RETAIL STRETCH: How store design can engage and delight - and drive sales!
    Track Two
    40 mins
    * Winning Innovation
    Be inspired by this panel of experts as they deep-dive into the store design
    pushing boundaries - and driving sales!
    
    Deborah Patton, Editor - Robin Report
    
    Kevin R. Roche, Store Designer - Roche Design
 4. RETAIL STRETCH: Next generation customers, next generation retailers
    Track Three
    40 mins
    * Winning with Customers
    It's time to hand-over to the next generation! Hear directly from a panel of
    our Future Retail Challenge students and others to hear their views on what
    the industry for tomorrow should look like

12:20
 1. RETAIL STRETCH: How do we get to a circular economy?
    Track One
    40 mins
    * Winning with Purpose
    Join this expert panel as they discuss the steps needed to move towards a
    circular economy and how retailers can start with small, impactful steps.
    
    Cyndi Rhoades, Founder - Worn Again Technologies
 2. RETAIL STRETCH: What is the future of physical retail
    Track Two
    40 mins
    * Winning Innovation
    From exciting new activations in-store to combining with different
    entertainment and hospitality centres, there is a dynamic and interesting
    future for retail. Hear from those truly defining the future of physical
    retail - and be inspired on the future of the store and beyond in this
    expert panel discussion.
 3. RETAIL STRETCH: And what about Gen Alpha?
    Track Three
    40 mins
    * Winning with Customers
    Led by a team of Gen Z retail consultants, this Retail Stretch session will
    reveal the results of their research talking to Gen Alpha about how they
    view shopping and what they expect from retailers, brands and the channels
    they prefer to use.

14:00
 1. Developing a Sustainable Food Future
    Main Stage
    30 mins
    * Winning with Purpose
    What are the innovations that are defining the future of food and how can we
    all work towards a more sustainable future? Join this exclusive session led
    by the Ellen McArthur Foundation to hear about the latest developments
    
    Reniera O'Donnell, Food Initiative Lead - Ellen Macarthur Foundation

14:30
 1. Fireside Chat with Regis Schultz, CEO, JD Sports
    Main Stage
    20 mins
    * Winning Innovation
    * Winning with Customers
    This impressive retailer is expanding quickly, finding footholds in new
    markets and continuing to impress customers. Hear more about what is guiding
    their strategy in this exclusive interview.

14:50
 1. Fireside Chat: Thierry Garnier, CEO, Kingfisher
    Main Stage
    20 mins
    * Winning Innovation
    * Winning with Customers
    Take a deep-dive into the factors behind this high-performing DIY titan

15:10
 1. Case-Study: How Luxury has Triumphed with the Revenge-Buyer
    Main Stage
    20 mins
    * Winning Innovation
    * Winning with Customers
    Hear the presentation of new, exclusive research into the luxury sector in
    the GCC and take away vital lessons from this buoyant sector of retail.
    
    Jasmina Banda, Chief Strategy Officer - Chalhoub Group

15:30
 1. Extending High-Performance into New Channels, Models and Teams
    Main Stage
    20 mins
    * Winning with Customers
    This exclusive session will dive into the lessons learnt from setting up new
    channels, models and teams and getting to the high-performance of today by
    one of the most important brands operating today.

15:50
 1. Closing Keynote: To be Announced
    Main Stage
    20 mins
    

16:15
 1. Close of World Retail Congress 2024
    


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ABOUT WORLD RETAIL CONGRESS

Since 2007, World Retail Congress has been the premier platform for in-depth
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Paris Etoile
France

2024 DATES

Tuesday 16 April
Wednesday 17 April
Thursday 18 April

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