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Guidelines
 * Cryptocurrency Payments
 * Hotel Bookings
 * Hotel Cancellations & Refunds
 * Booking Protection
 * Discount Vouchers


CRYPTOCURRENCY PAYMENTS


HOW DO I SELECT THE CRYPTOCURRENCY PAYMENT OPTION DURING THE BOOKING PROCESS?

Once you’ve selected your desired hotel, you’ll be prompted to enter the
necessary personal information (e.g. guest details for hotel check-in). After
this step, you’ll have 100+ payment options to choose from.

Simply select the cryptocurrency you wish to use from:

 * the dropdown list, or
 * choose to pay with crypto via our payment partners

You’ll then be provided with a QR code and wallet address. Either scan the QR
code with your wallet of choice or manually enter the wallet address and the
associated cryptocurrency amount displayed in your wallet (note: NOT the fiat
value). Then, complete the transaction using your wallet.

Once the payment is sent and confirmed on the blockchain network, the booking
process will be completed. You’ll receive confirmation of your reservation via
email, which will include all your booking details.


WHICH CRYPTOCURRENCIES ARE ACCEPTED AS PAYMENT ON CHEAPHOTELSHUB.COM?




HOW MANY PAYMENT OPTIONS DOES CHEAPHOTELSHUB.COM CURRENTLY ACCEPT?




WHAT CUSTOMER SUPPORT OPTIONS ARE AVAILABLE IF I ENCOUNTER ISSUES DURING MY
BOOKING PROCESS?




WHAT HAPPENS IF THE CRYPTOCURRENCY PRICE CHANGES BETWEEN THE TIME OF BOOKING AND
PAYMENT CONFIRMATION?




HOTEL BOOKINGS


WHEN WILL I RECEIVE MY HOTEL CONFIRMATION EMAIL?

You will receive your accommodation booking confirmation within 24 hours of
placing your reservation. We also recommend to check your junk mail or spam
folder for your itinerary.

Please also note that you can always view your booking status online using our
website by signing in and selecting My Bookings from the profile menu.

Cryptocurrency payments require a certain number of blockchain confirmations for
the booking to proceed. The number of blockchain confirmations required for the
most commonly used payment options are as follows:

 * BTC payments: 3 confirmations
 * ETH payments (incl. ERC20): 20 confirmations
 * BNB payments (incl. BEP20): near-instant
 * TRON payments (incl. TRC20): near-instant


WHAT IS THE MAXIMUM NUMBER OF ROOMS THAT I CAN BOOK PER BOOKING?




WHAT SHOULD I DO IF I CAN'T FIND MY HOTEL CONFIRMATION EMAIL?




WHY ISN'T THERE ANY HOTEL AVAILABILITY SHOWING?




WHY DID MY HOTEL BOOKING EXPIRE?




WHAT SHOULD I DO IF MY HOTEL BOOKING EXPIRES OR FAILS AFTER PAYMENT IS MADE?




HOW DO WE DETERMINE OUR HOTEL SORT AND FILTER ORDER?




HOW CAN I OBTAIN A PAYMENT RECEIPT OR INVOICE FOR MY HOTEL BOOKING?




HOTEL CANCELLATIONS & REFUNDS


CAN I CANCEL MY HOTEL BOOKING?

Cancellations are determined by the refund policy of each property and/or terms
and conditions. If your booking is eligible for a refund, a cancellation fee may
apply.


OUR CANCELLATION POLICY:

 * Refundable bookings: Cancellation is only permitted for substantial reasons
   with provided evidence, along with a 15% cancellation fee.
 * Non-refundable bookings: Amendments or refunds are not allowed.


WHAT IS THE DIFFERENCE BETWEEN NON-REFUNDABLE AND REFUNDABLE BOOKINGS?




WILL I PAY A FEE IF I CANCEL MY CURRENT HOTEL BOOKING?




HOW CAN I GET A REFUND FOR MY HOTEL BOOKING?




HOW DO I INITIATE A CANCELLATION FOR MY HOTEL BOOKING?




BOOKING PROTECTION


WHAT IS BOOKING PROTECTION?

Booking Protection guarantees you a refund if you need to cancel your
reservation. It's a great way to make sure you don't have to worry about
unexpected events impacting your travel plans.


WHAT IS THE COST OF THIS SERVICE?




WHAT IS THE CANCELLATION POLICY WITH BOOKING PROTECTION?




HOW CAN I OBTAIN BOOKING PROTECTION FOR MY RESERVATION?




HOW DO I INITIATE A CANCELLATION FOR MY HOTEL BOOKING?




CAN I CANCEL THE BOOKING PROTECTION SERVICE?




DISCOUNT VOUCHERS


WHAT IS A DISCOUNT VOUCHER?

A Discount Voucher is issued by Cheaphotelshub and can be used to save more when
you book on Cheaphotelshub. You can redeem the voucher at the checkout step by
entering the voucher code in the Apply Discount Voucher box.


HOW CAN I USE A DISCOUNT VOUCHER?




HOW CAN I CHECK THE VALIDITY OF A DISCOUNT VOUCHER?




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