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GEISINGER PROVIDES NOTICE OF NUANCE’S DATA SECURITY INCIDENT

Published Jun. 24, 2024


DANVILLE, Pa. – Nuance Communications Inc., an outside vendor that provides
information technology services for Geisinger, is notifying Geisinger patients
that some personal information may have been accessed by a former Nuance
employee. 

On Nov. 29, 2023, Geisinger discovered and immediately notified Nuance that a
former Nuance employee had accessed certain Geisinger patient information two
days after the employee had been terminated. Upon learning this, Nuance
permanently disconnected its former employee’s access to Geisinger’s records. An
investigation was launched, and law enforcement was engaged. Because it could
have impeded their investigation, law enforcement investigators asked Nuance to
delay notifying patients of this incident until now. The former Nuance employee
has been arrested and is facing federal charges.

Through its investigation, Nuance determined the former employee may have
accessed and taken information pertaining to more than one million Geisinger
patients. The information varied by patient but could have included names in
combination with one or more of the following: date of birth, address, admit and
discharge or transfer code, medical record number, race, gender, phone number
and facility name abbreviation. No claims or insurance information, credit card
or bank account numbers, other financial information, or Social Security numbers
were inappropriately accessed by the company’s former employee.

“Our patients’ and members’ privacy is a top priority, and we take protecting it
very seriously,” said Jonathan Friesen, Geisinger chief privacy officer. “We
continue to work closely with the authorities on this investigation, and while I
am grateful that the perpetrator was caught and is now facing federal charges, I
am sorry that this happened.” 

Geisinger encourages those who have received a notice to review the information
and contact the number below to address any concerns. They may call
855-575-8722, Monday through Friday, between 9 a.m. and 9 p.m., Eastern Time,
except for major U.S. holidays, and provide engagement number B124651.

Further, those patients whose information was involved in the incident are
encouraged to review the statements they receive from their health plan and
contact their health insurer immediately if they see services they did not
receive.

 

About Geisinger
Geisinger is among the nation’s leading providers of value-based care, serving
1.2 million people in urban and rural communities across Pennsylvania. Founded
in 1915 by philanthropist Abigail Geisinger, the nonprofit system generates $10
billion in annual revenues across 126 care sites — including 10 hospital
campuses — and Geisinger Health Plan, with more than half a million members in
commercial and government plans. Geisinger College of Health Sciences educates
more than 5,000 medical professionals annually and conducts more than 1,400
clinical research studies. With 26,000 employees, including 1,700 employed
physicians, Geisinger is among Pennsylvania’s largest employers with an
estimated economic impact of $15 billion to the state’s economy. On March 31,
2024, Geisinger became the first member of Risant Health, a new nonprofit
charitable organization created to expand and accelerate value-based care across
the country. Learn more at geisinger.org or follow on Facebook, Instagram,
LinkedIn and X.


MEDIA INQUIRIES

Christopher Murphy
Vice President Corporate Communications
Cmurphy4@geisinger.edu
(617) 999-3838

 

 
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