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HOW TO MAKE THE CASE FOR INCREASED TEST AUTOMATION RESOURCES

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by Guest Contributor in Developer
on September 16, 2022, 11:47 AM PDT


HOW TO MAKE THE CASE FOR INCREASED TEST AUTOMATION RESOURCES

Rick Cruz explains how you can promote test automation in your organization.

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Image: DC Studio/Adobe Stock

At a time when the number of devices, vendors and operating systems continues to
grow exponentially, the quality of the user experience has never been more
important. In fact, milliseconds of differences in page speed time matter to
consumers forming an opinion about a website. If an application doesn’t meet the
user’s expectations, it will likely be set aside for something better. 

SEE: Hiring kit: Back-end Developer (TechRepublic Premium)

Apart from the development phase itself, delivering on those expectations often
relies on testing — automation testing in particular. After all, companies that
automate at least half of their testing not only have faster testing cycles, but
also find bugs sooner. But getting to that 50% mark is easier said than done.


BUILDING A BETTER BUSINESS CASE FOR TESTING

In an ideal world, automation growth in testing would happen naturally. But, as
those in tech already know, developers often experience immense pushback from
certain stakeholders who are too busy chasing the trendy stuff to focus on
company-wide improvements to the process.

This leaves little money or resources for test automation growth. Now, the
stakeholders’ bells and whistles are all well and good, but no amount of
razzle-dazzle can cover for poor testing practices.

After all, testing is akin to taxes. When buying a product, consumers must pay
taxes at the point of purchase; there is no choice in the matter. The same is
true for the development and implementation of your testing rollout. You can
invest in all the development you want, but there’s a “tax” to be paid before it
hits the marketplace, and that’s testing.

But as with taxes, it isn’t uncommon for stakeholders to try to pay as little as
possible when the bill comes in. However, there are still ways to get the
resources needed to support test automation growth. Here’s where to focus
attention to get the sign offs you need to expand your testing automation.


HOW TO MAKE THE CASE FOR INCREASED TEST AUTOMATION RESOURCES


GATHER DATA ON SOFTWARE ISSUES


MUST-READ DEVELOPER COVERAGE

 * You should be using the command-line interface for Microsoft 365
 * How to clone a GitHub repository: A quick tutorial
 * The 12 best IDEs for programming
 * Hiring kit: Python developer

There are incidents, and then there are problems. Incidents tend to be one-off
disruptions limited to single users. Problems, on the other hand, are the cause
of incidents but are more far-reaching in nature. Incidents can certainly amass
into problems, but companies won’t come to a resolution or mitigate the risk of
either without the proper data to support automation testing.

Take a deeper dive into software issues. Review the support tickets, capture the
reasons for incidents and document known errors. There’s likely a trend at work,
and that information can encourage all stakeholders to invest in further test
automation resources.


EMPHASIZE THE IMPORTANCE OF FRONT-END TESTING

Low adoption of any technology is often attributed to the lack of continuous
training and support for the end user, leading to a digital literacy gap. While
that can surely be the case, the other likely culprit can be the software or
application itself. Issues or bugs in certain functionalities can cause users to
not only avoid the software or application but abandon it altogether, choosing
instead to develop workarounds to get the task done.

Testing is a proven strategy to mitigate risk. For example, front-end automation
testing will catch errors that may harm the user interface. Acceptance testing,
accessibility testing, unit testing and regression testing are just a few of the
levels to include in a test automation framework to further build your case for
more resources.


HIGHLIGHT TESTING IN RELATION TO SUSTAINABLE PRACTICES

Test automation in and of itself can be a sustainable practice. When companies
automate testing, it doesn’t take much effort beyond periodic maintenance or
updates once implemented. However, that theory can quickly go out the window
without the proper controls in place. Achieving truly sustainable test
automation often starts with keeping automated test scripts simple. In other
words, don’t overcomplicate the coding for test scenarios. Simplify scripts by
focusing on one task or path at a time.

Also, make sure these scripts are resilient. Should an application or
functionality change, the maintenance can become overwhelming. More importantly,
synchronize tests on critical components of the application rather than using
wait statements that ensure a certain condition is satisfied.

If all else fails, lean on the simple fact that the competition is already
relying on test automation to improve the quality of the user experience and
speed up the time it takes to get a product to market. Without automation
testing, the likelihood of keeping pace with the rate of change decreases
exponentially.

Rick Cruz

As Director of CTG’s Application and Information Solutions and Testing Solutions
in North America, Rick Cruz has executive responsibility for the ongoing
development of CTG‘s AIS and Testing offerings and teams to deliver innovative,
global services that help clients strategically address their business
challenges.


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