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Toggle Navigation
 * Sending parcels
    * Shipments for companies
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      * Optional services
    * Fulfilment logistics
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      * Make a shipment
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      * Burofax
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      * Customs
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 * Receiving parcels
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DATA PROTECTION DECLARATION


OF GENERAL LOGISTICS SYSTEMS SPAIN, S.A.

Data Protection declarationuser_develoop2024-10-02T07:10:26+00:00

 * STANDARD

 * STANDARD

Download



Privacy Policy General Logistics Systems Spain, S.A.

General Logistics Systems Spain, S.A. (GLS Spain) is a subsidiary of General
Logistics Systems BV. GLS Spain performs reliable and high-quality parcel
services GLS takes data privacy seriously. For that reason, personal data is
collected solely according to the applicable statutory regulations. The latest
version of this privacy policy can be found on our website www.gls-group.eu.

In the framework of action of the General Regulation of Data Protection (GDPR)
and the Organic Data Protection Law and Digital Rights Guarantee 3/2018, of 5
December, we inform you of our policy regarding the treatment of personal data.

GLS Spain processes only your personal data in order to provide your services
and always does so with extreme care. The purpose of this policy is to describe
the way in which GLS Spain handles your data.

If you have any questions or comments regarding the processing of personal data,
you can contact our Data Protection Officer:

Controller of Personal Data processing:

General Logistics Systems Spain S.A.

C/Ingeniero Torres Quevedo, 1 28022, Madrid (Spain), You can also contact us
through the email address: protecciondatos@gls-spain.com

You will find additional information on the GLS website regarding the protection
of personal data. You can contact us at the indicated address.

Likewise, you can consult any question related to data protection on the website
of the Spanish 

Agency for Data Protection:

https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

Personal data

Personal data comprises particulars on personal or factual circumstances of a
specific or determinable individual. This includes for instance information such
as name, address, telephone number and date of birth. Information that cannot be
linked to a specific or determinable individual – such as favoured web pages or
the number of users on a page – is not considered as personal data.
Personal data is considered: any information that allows the direct or indirect
identification of a natural person.
Personal data include details about personal or factual circumstances of a
specific or determinable individual. This includes, for example, information
such as name, address, telephone number. Information that can not be linked to a
specific or determinable individual, such as preferred web pages or the number
of users on a page, is not considered as personal data. They can also be
considered personal data, including information such as the workplace and the
profession, as long as it is linked to a natural person. Information that can
not be linked to an identified or identifiable natural person, such as the most
visited web pages or the number of users on a page, is not considered personal
information.

TREATMENT OF PERSONAL DATA

It corresponds to a processing of personal data any operation or set of
operations carried out or not using automated processes and applied to data or
personal data sets, such as collection, registration, organization, structuring,
preservation, adaptation or modification, extraction, consultation, use,
communication by transmission, diffusion or any other form of provision,
reconciliation or interconnection, limitation, deletion or destruction;

As part of our business, we are obliged to process your personal data. Please
note that we always limit ourselves to the data strictly necessary for the
implementation of our package delivery mission, such as name, name, address,
telephone number, email address or the completion of our legal obligations. The
images taken in the aforementioned special services are proccesed only for the
consultation of the client who contracted the transport service or to attend to
claims about incidents in the shipment. The retention period of the images is,
for the purposes of extrajudicial claims, one year from the reception of the
data. The basis of legitimation is the performance of the transport contract in
the terms requested by the clients. If no photograph is allowed by the
consignee, GLS will not be able to deliver the parcel. For more information, you
can email to protecciondatos@gls-spain.com.

SECURITY OF PERSONAL DATA

GLS Spain is a company that provides postal services to the public or
contributes to the provision of said services, respectively.
With respect to postal services, GLS Spain is obliged to access postal privacy
and is subject to the regulations of the Spanish Act on Data Protection and
Guarantee of Digital Rights 3/2018 and the General Regulation of Data Protection
(GDPR) 2016/679 of April 27. All employees of GLS Spain have committed
themselves by signing to comply with the secrecy of the data.
Through technical and organizational security measures, GLS Spain makes every
effort to protect personal data against loss or misuse. Personal data is
processed only on systems that are protected by adequate security measures. We
will modify our security and privacy protection measures to the extent necessary
in the light of technical progress. We will also update our privacy policy if
necessary.

RIGHTS OF THE INTERESTED PARTY:

As part of the General Data Protection Regulation, you have certain rights with
respect to your personal data and its processing. To exercise these rights, you
can contact us. Below is a brief description of your rights.

The rights of the person whose personal data are processed are the following:

·      Right of access and data copy: recovery of stored data;
·      Right to rectify data: correct data;
·      Right to delete data (right to be forgotten): definitive deletion of
data, except legitimate interest that justifies conservation;
·      Right to limitation of treatment: treatment may be limited for certain
reasons;
·      Right to data portability: transfer data to a third party.

In the case of such requests, you must prove your identity to enforce your
rights.

II. CONSIGNEE CONSIGNMENT AND DATA:

Transfer and processing To carry out parcel services and, therefore, to fulfill
the contracts with its customers, GLS Spain needs the data of the recipient
(name, address, postal code, city, country, as well as photographs of the ID
card in some premium services; optionally phone number and email address). The
data of the recipient transferred to GLS Spain, as well as the documentation of
the interface (scans of the plots in different places) and the proof of delivery
(POD) are processed and recorded by GLS Spain. GLS Spain uses personal
consignment and consignee data only for the fulfillment of its contractual
obligations. Any subsequent use is not allowed.

RESPONSIBILITY:

Compliance with the applicable legal regulations on data privacy is an original
duty of GLS Spain. Additional services such as FlexDeliveryService and
ShopDeliveryService use the recipient’s email address or telephone number to
inform them of the status of package delivery. We received the telephone number
and / or email address of the consignor who ordered these additional services.
The shipper is also responsible for the proper collection of this data and
especially the recipient’s consent to the transfer of their email address and /
or phone number to us. If you have questions about this procedure, contact your
contractual partner (the shipper). You can revoke your consent also against us.

INFORMATION AND DATA TRANSMISSION:

In general, only the sender and recipient of a package are entitled to receive
information about the package. GLS Spain provides package information to third
parties (for example, government authorities) only on the basis of legal
regulations.
Retention and deletion
Proof of delivery, consignment and data of the recipient are kept in accordance
with the rules of legal retention. The archived data is recorded on storage
media accessible only to authorized personnel. After the legal hold period
expires, the data is deleted.

RETENTION AND DELETION:

Proof of delivery, consignment and data of the recipient are kept in accordance
with the rules of legal retention. The archived data is recorded on storage
media accessible only to authorized personnel. After the legal hold period
expires, the data is deleted.

III. TO TRANSMIT

INFORMATION BY EMAIL:

If you wish to contact us by unencrypted email, please note that the
confidentiality of the information transmitted can not be guaranteed.
Unencrypted emails can be read by unauthorized third parties.

Collection, Processing and Use of personal data on the GLS website

(1)

Each time a user accesses a GLS website, data is recorded in a log file. The
following data is temporarily recorded:
Date and time of request
IP address or DNS name of the requesting computer
Requested page (URL)
HTTP answer code
Client operating system and version
Browser and version

·    Date and time of request

·     IP address or DNS name of the requesting computer

·     Requested page (URL)

·      HTTP answer code

·      Client operating system and version

·      Browser and version

(2)

To use the websites of GLS it may be necessary for the servers of GLS to set
cookies. These cookies are used for the technical administration of the website.
Every visitor can configure his/her browser to refuse cookies. In this case no
data will be saved on the visitor’s computer. It may be that you cannot use all
functions of the website to the full extend when cookies are disabled.

(3)

The GLS website is divided into open and closed area. The closed area partly
serves to fulfil the contract between the customer and GLS and is only
accessible after login with an individual user name and password.

Among other functionalities the open area provides a contact form, Track and
Trace functionality and the Parcel Shop search. Personal data entered in the
contact form such as name, street, postcode, place, etc. is required for
processing your enquiry and will not be passed on to third parties.

(4)

The stored data from (1) is anonymously analysed for statistical purposes.
Statistical reports are used to evaluate the usage of the GLS websites. In
particular, the order in which the pages are visited and the path taken between
pages is shown. This is intended to give GLS an indication as to how the
usability of the website can be further improved.

(5)

The GLS website uses Google Analytics, a web analysis service of Google Inc.
(“Google”). Google Analytics uses so called “cookies”, i.e. text files that are
saved on your computer, allowing an analysis of how you use the web site. The
information about your use of this web site, generated by the cookie (incl. your
IP address), is transmitted to a Google server in the USA and saved there. If IP
anonymisation is activated on this website, your IP address is shortened before
transmission in member states of the European Union or other contractual states
of the agreement on the European Economic Area. Only in exceptional cases the
full IP address is transmitted to a Google server in the USA and shortened
there. Google will use this information in order to analyse your use of the
website, to compile reports about the website activities for the website
operator and to perform further services that are connected with the website use
and the internet use. Moreover, Google will transmit this information to a third
party when indicated, as far as this is legally mandatory or as far as a third
party is processing this data on behalf of Google. Google will in no case
connect your IP address with other data of Google. You can avoid the
installation of cookies by adjusting the according settings of your browser
software; however we would like to point out that in this case you might not be
able to use all functions of this web site to the full extent. Furthermore you
can block the registration of the data created by the Cookie (incl. your IP
address) and related to your use of this website and the processing of this data
by Google by downloading and installing the browser plugin available under
http://tools.google.com/dlpage/gaoptout?hl=en.

The GLS website uses the Google Analytics extension „ga(‘set’, ‘anonymizeIp’,
true);“. This ensures anonymised registration of IP addresses (“IP masking”).

Controller of Personal Data processing:

General Logistics Systems Spain S.A.
C/Ingeniero Torres Quevedo, 1 28022, Madrid (Spain).
You can also contact us through the email address: protecciondatos@gls-spain.com

The GLS website uses the Google Analytics extension „ga(‘set’, ‘anonymizeIp’,
true);“. This ensures anonymised registration of IP addresses (“IP masking”).

CONTROLLER OF PERSONAL DATA PROCESSING:

General Logistics Systems Spain S.A.
C/Ingeniero Torres Quevedo, 1 28022, Madrid (Spain).
You can also contact us through the email address: protecciondatos@gls-spain.com

Collection, Processing and Use of personal data in Progressive Web App (PWA) and
App My GLS

The personal data processing already mentioned in the previous sections for the
transport of goods and in relation to cookies are applicable to the PWA and App
My GLS.

Only the personal data strictly necessary to comply with the delivery of the
packages and provide the information required by the users will be processed.
Said data includes name, address, country, telephone number (to inform you about
the delivery status of the package and access your profile), email address,
identity document and, when the user requests to know the nearest ParcelShop,
the geolocation of the device.

GLS Spain provides package information to third parties (for example, government
authorities or collaborating carriers) solely on the basis of legal regulations
or for the execution of the transport contract. Outside of these assumptions,
they will not be transferred to third parties and the personal data will be
eliminated in accordance with the legally established deadlines.

You can contact General Logistics Systems Spain S.A (Data Controller) at
C/Ingeniero Torres Quevedo, 1 28022, Madrid (Spain), or to the email address
protecciondatos@gls-spain.com

Likewise, you can consult any question related to data protection on the website
of the Spanish Data Protection Authority:

www.aepd.es/es

Processing for video surveillance purposes:

General Logistics Systems Spain S.A. has video surveillance systems (CCTV)
located in all of its facilities in order to preserve the security of people and
goods, as well as its facilities, as recognised in article 22 of Organic Law
3/2018, of 5 December, on the Protection of Personal Data and the guarantee of
digital rights.

The Data Controller of your image data is General Logistics Systems Spain S.A.
(GLS) with NIF A61441523, and registered office at C/Ingeniero Torres Quevedo, 1
28022, Madrid (Spain). You can contact the Data Protection Officer at the
following address: protecciondatos@gls-spain.com.

The images captured are processed based on GLS Spain’s legitimate interest in
preserving the security of its facilities. The recorded images will be preserved
for a maximum of one month, unless they must be blocked in order to be made
available to the competent public authorities to prove the commission of acts
that threaten the integrity of people, goods or facilities.

The recorded images will be accessible exclusively by those responsible for
security and access control and, where appropriate, by the Security Forces and
Corps or other competent authorities who request it in a reasoned manner, with
no further communications or international data transfers foreseen.

You can exercise your rights of access, rectification, erasure, restriction and
objection in relation to your data contacting to protecciondatos@gls-spain.com,
accompanying your request with a document that proves your identity. Remember
that if your request is not satisfied, You have the right to lodge a complaint
with the Spanish Data Protection Agency at www.aepd.es

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