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1. About Oracle
2. Strategic Acquisitions
3. Oracle and Cerner
ORACLE CERNER SUPPORT
We're here to help.
ENGAGE WITH SUPPORT
CALL SUPPORT
Client Support
+1.866.221.8877
Physician Ambulatory Support
+1.800.277.7330
ESERVICE
If support is not available via phone, you may log a ticket through eService.
The eService portal is available 24 hours a day, 7 days a week, and 365 days a
year.
Visit eService
UCERN
uCern is home to Oracle Cerner’s product offering and healthcare industry
topic-based communities. Within these communities, Oracle Cerner associates,
signed clients, and partners can access product documentation, ask questions,
submit Ideas, and connect with each other to share best practices.
Log in to uCern
ADDITIONAL ORACLE CERNER SUPPORT RESOURCES
LOG IN TO MODEL EXPERIENCE
Model Experience is Oracle Cerner’s collection of strategic recommendations for
leveraging Oracle Population Health Platform (HealtheIntent), Oracle Health
Millennium Platform (Cerner Millennium), and Oracle Health CareAware Platform
(CareAware) solutions to optimize client workflow.
LOG IN TO CLIENT APPLICATIONS
Access and navigate many of Oracle Cerner's most commonly used sites and
applications.
LOG IN TO PROJECT PORTAL
Project Portal is used to coordinate the people, workflows, system components,
and decisions surrounding your project.
LOG IN TO LIGHTS ON NETWORK
Lights On Network provides enterprise-level data analytics to maximize the value
of the EHR across your entire organization. This means a better experience for
your providers, better results for your organization, and the most efficient
system to support it all.
STATUS DASHBOARD
The Oracle Cerner Status Dashboard is a tool used by Oracle Cerner associates
and clients to view the current status of Oracle Cerner solutions and services,
including planned maintenance and service interruptions. Under preferences, you
can select the services you want to follow and subscribe to receive
notifications in your inbox.
CERNER CARE
Cerner Care is a single sign on platform for most Oracle Cerner online
applications and support websites for healthcare providers, healthcare IT
professionals and partners. After setting up a Cerner Care account, you’ll be
able to sign in once to access multiple web-based applications. You can log in
using a single email address instead of having to manage multiple usernames and
passwords for multiple applications.
CERNER CARE FAQS
WHERE DO I CREATE A CERNER CARE ACCOUNT?
You can go to a number of different websites to begin your Cerner Care account
creation such as the examples below. When creating your Cerner Care account, it
is highly recommended to only use your organization’s email domain for creation.
* https://registration.ucern.com
* https://eservice.cerner.com
* https://methodm.cerner.com
WHICH WEB-BASED APPLICATIONS CAN I ACCESS WITH MY CERNER CARE LOGIN?
* uCern
* eService
* Lights On Network
* Project Portal (formerly MethodM Online)
* uLearn
I AM HAVING TROUBLE LOGGING INTO MY CERNER CARE ACCOUNT. WHAT SHOULD I DO?
There is a Forgot Password option on the log in screen. If you go through that
process and are unable to successfully answer both of your security questions,
you need to call Cerner Client Care at 1-866-221-8877, Option 6. The team is
available Monday-Friday from 7am-7pm CST to assist.
HOW DO I GET SUPPORT HELP DURING OFF PEAK HOURS?
If the Client Care team is not available, you may log a ticket via eService,
selecting the option for “I have a Cerner business or relationship question” and
choosing the Topic of eService. The eService portal is available 24 hours a day,
7 days a week, and 365 days a year.
I STILL SEE A MESSAGE ON THE LEFT PROMPTING ME TO CREATE MY NEW CERNER CARE
ACCOUNT. DO I NEED TO CREATE A NEW CERNER CARE ACCOUNT EACH TIME I LOG IN?
No. Once you’ve created a Cerner Care account, simply use your email address and
password to log in. You’ll continue to see the account creation reminder for a
brief period of time, but you don’t need to create a new account each time.
WHAT IS A ORACLE CERNER WEB SECURITY OFFICER AND HOW DO I SIGN UP TO BECOME ONE?
A Web Security Officer (WSO) is a designated person(s) at an organization who is
responsible for controlling the level of access granted to the organization’s
users. There may be multiple WSOs at a single organization and each one must
sign a legal agreement to maintain the appropriate level of security in respect
to their organization’s users and Oracle Cerner’s sensitive content and
applications. If you would like to be a WSO for your organization, please visit
https://wsoform.cerner.com to sign up.
SUPPORT PHONE NUMBERS AROUND THE WORLD
Open all Close all
* * Africa
Egypt
Oracle Cerner, Millennium Support
+1800.076.877
* Asia Pacific
Australia
Oracle Cerner, Millennium Support
+1800.076.877
Malaysia
Oracle Cerner, Millennium Support
+1800.180.710
Singapore
Oracle Cerner, Millennium Support
+0800. 852.5059
* Europe
Austria
Oracle Cerner, Millennium Support, Health Services
+0800.999747
Belgium
Oracle Cerner, Millennium Support, Health Services
+0800.48205
France
Oracle Cerner, Millennium Support
+0805632136
Germany
Oracle Cerner Health Services
+08007242378
Ireland
Oracle Cerner, Millennium Support
+1800930460
Luxembourg
Oracle Cerner Health Services
+8002.3399
Netherlands
Oracle Cerner Health Services
+08000235108
Portugal
Oracle Cerner Health Services
+800.1.81795
Spain
Oracle Cerner, Millennium Support
+800300205
Sweden
Oracle Cerner Health Services
+0200896275
Switzerland
Oracle Cerner, Millennium Support, Health Services
+0800.002337
United Kingdom
Oracle Cerner, Millennium Support
+08082383110
* Latin America and the Caribbean
Brazil
Oracle Cerner, Millennium Support
+0800.878.2807
Chile
Oracle Cerner, Millennium Support
+800.2.31003
* Middle East
Saudi Arabia
Mobile phone and landline
+800.844.0189
Mobile phone (Zain and Mobily)
+800.850.0305
United Arab Emirates
Oracle Cerner, Millennium Support
+80004449822
* The United States and Canada
United States / Canada
Oracle Cerner, Millennium Support
+1.866.221.8877
Oracle Cerner Health Services Support
+1.888.767.8326
Physician Practice
+1.800.277.7330
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