www.photon.com Open in urlscan Pro
107.154.137.43  Public Scan

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Submission: On August 14 via api from US — Scanned from US

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DIGITAL HYPEREXPANSION® THE THIRD WAVE OF DIGITAL

Digital HyperExpansion Article


DOWNLOAD A QUICK OVERVIEW OF DIGITAL HYPEREXPANSION®

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Digital transformation is over. Welcome to the new wave of digital: Digital
HyperExpansion®

The First Digital Wave began in 2007, when the introduction of the iPhone
changed the way companies engaged with their customers. Soon, we witnessed the
advent of omnichannel experiences for the customer and the creation of
interfaces between physical and digital to bolster revenue growth.

The Second Digital Wave began in 2013 with businesses prioritizing “digital
transformation of the enterprise,” with the build out of a reusable digital
platform, culminating in digital revenue.

Today, we are in the midst of the Third Digital Wave we call Digital
HyperExpansion®. Digital HyperExpansion® has pushed enterprises to the tipping
point and has forever changed how they perceive digital technology and
innovation.






WHAT IS DIGITAL HYPEREXPANSION®?

Digital HyperExpansion® (DHX) is the third wave of growth of digital
technologies in the enterprise. The third and final wave is the culmination of
Digital Transformation efforts and results in the enterprise becoming a digital
platform that enables portfolio and lifecycle management of all campaigns,
brands, products, business units, and infrastructures.

Photon’s toolkit for DHX includes an open framework for enterprise adoption and
a set of engagement tools and methodologies to bring customers into the
leadership position in the third wave.




GLOBAL COMPANIES REALIZE DIGITAL HYPEREXPANSION® IN THE THIRD DIGITAL WAVE

With the Digital HyperExpansion Framework®, we make the business strategy
inseparable from digital lifecycle management. Our clients—across Retail and
eCommerce, Banking and FinServ, Healthcare and Pharma, and CPG—have successfully
reached the target state of Digital HyperExpansion® using our services. They
have innovated new offerings at speed and scale, and created new competitive
advantages in the disrupted business world. We discuss some instances below.


SAMSUNG REBUILDS THEIR ECOMMERCE PLATFORM TO BRING NEXT-GEN FEATURES



Digital HyperExpansion® accelerated the digital shift and significantly impacted
how consumers shop and engage with brands. Samsung wanted to build a
differentiated eCommerce platform to adapt to these disruptions and better
engage with customers through data-driven, personalized digital interactions.

Photon helped Samsung reconstruct their platform into a microservices-based,
scalable eCommerce platform. This successful project delivered unique, new
services that made the shopping journey on Samsung.com more personalized and
seamless for consumers.

Over the last four years, Samsung partnered with Photon for platform development
and innovation, purchase funnel optimization, and customer journey improvements.
Photon has been Samsung’s go-to digital agency for technical expertise around
DevOps, Android/iOS development, and Node.js-based microservices architecture.

“As Samsung.com continues to evolve, our partnership with Photon helps us stay
on top of the ever-changing eCommerce and digital landscape. Photon is an
extended arm of our development team,” said Kal Raman, Chief Digital Officer,
Samsung America.


WALGREENS BUILDS AN INNOVATIVE DIGITAL HEALTHCARE PLATFORM





Walgreens embraced Digital HyperExpansion® by launching Walgreens Find Care™, a
digital healthcare platform that is transforming methods of service delivery in
the evolving healthcare and pharma industry. The platform helps people access
healthcare services—both in-person and online—including prescriptions, wellness
visits, lab testing, and chronic care management.

Walgreens Find Care™ offers an integrated healthcare and pharmacy experience to
empower people to get care when and how they need it, from local and national
providers they trust. It aims to drive a cultural and behavioral shift in the
ways consumers engage with healthcare service providers to fundamentally change
the provider-payer relationship and enable the sharing of the decision-making
process equally. 

“As a company focused on providing omnichannel solutions that address barriers
to healthcare, we have designed Walgreens Find Care™ to be the digital ‘front
door’ to an integrated healthcare and pharmacy experience,” said Giovanni Monti,
SVP of Healthcare Services, Walgreens Boots Alliance.

As a partner in the Walgreens Find Care™ project, Photon contributed across the
aspects of technical discovery, product development, and creative UX/UI design,
among others. Photon has been Walgreens’ innovation partner for a decade and won
the Walgreens Boots Alliance Technology Partner of the Year award at the Alphega
Pharmacy European Convention held in March 2019 at Monte Carlo.

Igor Gershfang, VP, Head of Digital Products and Development, Walgreens Boots
Alliance said “I thank our partners at Photon for helping us create our customer
platform capabilities and launch great customer offerings.”


COCA-COLA HBC TRANSFORMS THEIR B2B ORDERING PLATFORM INTO A CUSTOMER-CENTRIC
ESHOP



Digital HyperExpansion® compelled Coca-Cola HBC to take a proactive approach to
digital to deliver B2B solutions at speed and scale. Their ultimate goal was to
transform a functional ordering platform into a holistic customer portal for
business owners who wish to order regularly on the fly.

A new platform design and system architecture were created to separate the
customer-facing layer from the backend system and thereby gain the agility to
employ new functionalities. Photon contributed to the project by leading the
design approach and applying best practices to build seamless, best-in-class
user experiences while accommodating business needs.

“Photon has been our partner in this important platform relaunch. Their
knowledge and methodology have really impressed us,” said Mourad Ajarti, Group
CIO at Coca-Cola HBC.

“We appreciate the added value that Photon has brought by creating scope for
future upgrades without any impact on the rest of the platform. This will help
us gain a lot of advantages from a technical standpoint,” he added.


OCEAN SPRAY DRIVES A TECH-LED TRANSFORMATION



Ocean Spray had a mega-viral social media moment in October 2020. Nathan
Apodaca, an Idaho resident, posted a TikTok video of him drinking a jug of Ocean
Spray Cran-Raspberry juice while longboarding and lip-synching to the song
“Dreams” by Fleetwood Mac. The viral trend that followed helped Ocean Spray
generate billions of impressions on their social media, and their Cran-Raspberry
juice was sold out in locations all around the country.

The benefits realized from the viral social media trend helped Ocean Spray
realize the importance of improving demand generation across digital channels to
maximize digital revenue. It is essential to build capabilities and the
technical know-how to engage with customers in real-time with a focus on value
in the Digital HyperExpansion® era.

Ocean Spray implemented a comprehensive digital transformation strategy,
integrating a functional marketing technology stack and moving almost 60% of
their on-premise workloads to the cloud. They have also set up the digital
foundation and rolled out processes for robust data management.

Photon has been Ocean Spray’s digital partner for over two years. Jamie Head,
Chief Digital and Technology Officer, Ocean Spray Cranberries said, “Photon has
been a great partner – they are part of an ecosystem of digital players who are
transforming the landscape. We need to keep learning from others to enhance the
industry and move technology forward for all of us.”


KOHLER ACCELERATES THEIR DIGITAL JOURNEY



Due to COVID-19, Kohler saw a sharp increase in consumer interest for products
that support a clean and healthy home, such as bidet seats, touchless faucets,
and intelligent toilets. The pandemic also became an accelerator for eCommerce,
with their direct and third-party channels experiencing sustained growth. Kohler
was already on track with their priorities and investments around digital, but
the pandemic further sped up their initiatives.

In the Digital HyperExpansion® era, Kohler is reimagining the way they engage
with customers. They are working towards optimizing the customer journey and
providing a world-class brand experience across various channels and
touchpoints. Kohler is building a customer data hub to consolidate and merge
customer interactions and touchpoints, enable them to personalize web
experiences, identify cross-sell opportunities, and more. Another major priority
for Kohler is building capabilities around advanced analytics and data science.

Photon has been Kohler’s trusted partner, supporting several of their key
digital initiatives. “Photon has provided good advisory and thought leadership
on technology selection and architecture as well as product and platform
strategy. I expect Photon will become one of the core partners in our partner
ecosystem,” said Jon Chong, VP of Digital Capabilities, Kohler.


WHY PHOTON IS LEADING THE CHARGE IN THE THIRD WAVE OF DIGITAL

Photon is the trusted digital transformation partner for 40 of the Fortune 100
companies, providing management consulting, digital design agency, and digital
engineering services. We deliver digital experiences and digital revenue, but
with a goal to enable our customers to be the leaders in the upcoming wave of
digital revenue hypergrowth.

The third wave, Digital HyperExpansion®, represents a momentous time for
digital. It has become a prerequisite to have a data-driven digital platform at
the core of your enterprise—so you can execute portfolio and lifecycle
management across strategy, creative, and development—and to drive disruptive
digital innovations and continually meet new demands driven by the market or the
radical shifts in consumer behaviors.


DOWNLOAD AN OVERVIEW OF DIGITAL HYPEREXPANSION®.





“The post-digital era came sooner than anyone expected. The time is now to go
beyond the past playbooks of transformation and focus on digital lifecycle
management of critical business processes.”

Mukund Balasubramanian

CTO, Co-Founder at PHOTON






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