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https://surveys.ipsos.co.za/AbsaEverydayBanking/ABSAEBContactCenterEng.aspx?ID=0x0012CA53
Submission: On May 28 via manual from ZA — Scanned from DE
Submission: On May 28 via manual from ZA — Scanned from DE
Form analysis 1 forms found in the DOM
Name: form1 — POST ./ABSAEBContactCenterEng.aspx?ID=0x0012CA53
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<div class="col-xs-12 col-sm-10" style="background-color:white; height:100%" id="divCentreMain">
<img alt="Absa Logo" title="Client Logo" src="Images/bannernew.png" width="100%">
<!--Main Page-->
<div>
<br>
<div class="row">
<div class="col-xs-1"> </div>
<div class="col-xs-10" style="font-size:16px;" align="center"><b><i>Thank you for taking part in our survey. Ipsos (global market research firm) has been appointed by Absa to survey your experience. We appreciate your feedback.</i></b><br>
Please answer the questions below:</div>
<div class="col-xs-1"> </div>
</div>
<div style="padding-left:10px">
<hr>
<div id="showDiv">
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">How satisfied are you with the overall service you received from the Call Centre?</div>
</div>
<br>
<div class="row" id="Q02">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q0200">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0201">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0202">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0203">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0204">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0205">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0206">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0207">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0208">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0209">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0210">10</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Not satisfied at all</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Extremely satisfied</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">To what extent did the Call Centre meet your expectations?</div>
</div>
<br>
<div class="row" id="Q03">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-7" id="Q0300">Did not meet my expectations</div>
<br>
<br>
<div class="btn btn defaultSelection col-xs-7" id="Q0301">Met my expectations</div>
<br>
<br>
<div class="btn btn defaultSelection col-xs-7" id="Q0302">Exceeded my expectations</div>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">How easy was it to make use of Absa services via the call center?</div>
</div>
<br>
<div class="row" id="Q04">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q0400">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0401">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0402">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0403">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0404">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0405">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0406">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0407">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0408">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0409">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0410">10</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Very difficult</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Very easy</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">To what extend do you agree with the statements below?</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px;color:#500D2B;">I was assisted in a friendly and professional manner.</div>
</div>
<br>
<div class="row" id="Q05">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q0500">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0501">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0502">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0503">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0504">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0505">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0506">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0507">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0508">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0509">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0510">10</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Completely disagree</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Completely agree</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px;color:#500D2B;">The consultant took the time to understand your query/request/complaint.</div>
</div>
<br>
<div class="row" id="Q06">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q0600">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0601">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0602">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0603">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0604">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0605">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0606">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0607">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0608">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0609">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0610">10</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Completely disagree</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Completely agree</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">The consultant was knowledgeable and provided the right expertise to address my banking needs.</div>
</div>
<br>
<div class="row" id="Q07">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q0700">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0701">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0702">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0703">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0704">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0705">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0706">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0707">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0708">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0709">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0710">10</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Completely disagree</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Completely agree</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div id="showDiv2" style="display: none;">
<div class="row">
<div class="col-xs-10" style="font-size:16px;color:#500D2B;">Please provide a reason for your rating above?</div>
</div>
<br>
<div class="row">
<div class="col-xs-10"><textarea name="txtComment2" rows="2" cols="20" id="txtComment2" class="form-control" style="width:100%;"> </textarea></div>
</div>
<hr>
</div>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">How satisfied are you with the amount of time it took to resolve your request, including holding time?</div>
</div>
<br>
<div class="row" id="Q08">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q0800">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0801">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0802">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0803">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0804">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0805">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0806">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0807">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0808">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0809">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0810">10</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Not satisfied at all</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Extremely satisfied</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">To what extend do you agree with the statement below?</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px;color:#500D2B;">The consultant took ownership of my query from beginning to end?</div>
</div>
<br>
<div class="row" id="Q09">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q0900">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0901">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0902">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0903">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0904">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0905">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0906">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0907">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0908">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0909">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q0910">10</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Completely disagree</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Completely agree</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">Did you require the consultant to provide you feedback?</div>
</div>
<br>
<div class="row" id="Q10">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-sm-5" id="Q10Yes">Yes</div>
<div class="btn btn defaultSelection col-sm-5" id="Q10No">No</div>
</div>
</div>
<hr>
<div id="showDiv3" style="display: none;">
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">Please rate the satisfaction level at which the consultant provided you with adequate feedback in the promised time?</div>
</div>
<br>
<div class="row" id="Q11">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q1100">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1101">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1102">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1103">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1104">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1105">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1106">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1107">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1108">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1109">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1110">10</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Not satisfied at all</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Extremely satisfied</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
</div>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">How satisfied were you that the consultant was able to offer you a wide variety of options to meet your personal financial needs?</div>
</div>
<br>
<div class="row" id="Q12">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q1200">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1201">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1202">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1203">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1204">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1205">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1206">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1207">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1208">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1209">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1210">10</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1211">N/A</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Not satisfied at all</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Completely satisfied</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">Rate the level at which you feel you were educated and assisted on the self-service or digital channels to save you time and money? (App or internet banking, cellphone
banking).</div>
</div>
<br>
<div class="row" id="Q13">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-xs-1" id="Q1300">0</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1301">1</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1302">2</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1303">3</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1304">4</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1305">5</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1306">6</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1307">7</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1308">8</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1309">9</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1310">10</div>
<div class="btn btn defaultSelection col-xs-1" id="Q1311">N/A</div>
<table>
<tbody>
<tr>
<td width="46%" align="left">
<font color="red">Not satisfied at all</font>
</td>
<td>
</td>
<td width="46%" align="right">
<font color="green">Extremely satisfied</font>
</td>
<td width="8%" align="right">
</td>
</tr>
</tbody>
</table>
</div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">Was the Call Centre your first channel of choice to resolve your issue?</div>
</div>
<br>
<div class="row" id="Q14">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-sm-5" id="Q14Yes">Yes</div>
<div class="btn btn defaultSelection col-sm-5" id="Q14No">No</div>
</div>
</div>
<hr>
<div id="showDiv4" style="display: none;">
<div class="row">
<div class="col-xs-10" style="font-size:16px;color:#500D2B;">Please explain why?</div>
</div>
<br>
<div class="row">
<div class="col-xs-10"><textarea name="txtComment3" rows="2" cols="20" id="txtComment3" class="form-control" style="width:100%;"> </textarea></div>
</div>
<hr>
</div>
<div class="row">
<div class="col-xs-10" style="font-size:16px;color:#500D2B;">Is there anything you would like to share about your recent experience with the Call Centre? Did anything stand out as good or are there things we can improve on?</div>
</div>
<br>
<div class="row">
<div class="col-xs-10"><textarea name="txtComment" rows="2" cols="20" id="txtComment" class="form-control" style="width:100%;"> </textarea></div>
</div>
<hr>
<div class="row">
<div class="col-xs-10" style="font-size:16px; color:#500D2B;">Questionnaires are conducted confidentially. To enable Absa to improve its service, may we have your permission to provide your identity together with the answers you have
given us here, to Absa?</div>
</div>
<br>
<div class="row" id="Q15">
<div class="col-xs-10">
<div class="btn btn defaultSelection col-sm-5" id="Q15Yes">Yes</div>
<div class="btn btn defaultSelection col-sm-5" id="Q15No">No</div>
</div>
</div>
<hr>
</div>
<div class="row">
<div class="col-xs-10 md-6 lg-6">
<div class="btn btn selectgreen col-xs-12" id="submitButton">Submit</div>
</div>
</div>
<hr>
<div class="row" id="Q100">
<div class="col-xs-10">
<div class="row" id="Q100">
<div class="col-xs-10 md-6 lg-6">
<div class="btn btn selectbad col-sm-5" id="btnComplaint">Send a complaint</div>
<div class="btn btn selectgood col-sm-5" id="btnCompliment">Send a compliment</div>
</div>
</div>
</div>
</div>
<hr>
</div>
<div class="row">
<div class="col-xs-12">
<table width="600" border="0" cellspacing="0" cellpadding="0" style="background-color:#2f469c;">
<tbody>
<tr>
<td width="520" style="padding-top:20px; padding-left:40px; padding-right:40px; padding-bottom:40px;">
<table width="520" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="text-align:left;" width="420">
<p style="font-family:Arial, Helvetica, sans-serif;font-size:12px;color:#fff;line-height:18px; text-align:left;">Ipsos South Africa<br>
<a href="http://www.ipsos.com/en-za/" target="_blank" style="color:#fff; text-decoration:underline;">http://www.ipsos.com/en-za/</a><br>
</p>
</td>
<td style="text-align:right;" width="100">
<img src="images\ipsos_logo.png" alt="Ipsos" width="45" height="40" border="0" style="display:block; text-align: right">
</td>
</tr>
<tr>
<td colspan="2"> </td>
</tr>
<tr>
<td colspan="2" style="text-align:left;">
<p style="font-family:Arial, Helvetica, sans-serif; font-size:11px; line-height:16px; color:#fff; text-align:left">Your privacy and the protection of your personal data is important to us. Where Absa has engaged any
third-party suppliers for the purposes of this survey, your personal data may also be subject to the privacy policies of these suppliers. In this regard, Ipsos upholds the highest global standards for market research –
you can find their Privacy Statement at
<a href="https://www.ipsos.com/en-za/privacy-data-protection" target="_blank" style="color:#fff; text-decoration:underline;">https://www.ipsos.com/en-za/privacy-data-protection</a>. Absa has contractually ensured that
Ipsos, as an Absa service provider, handles all personal data in accordance with Absa’s privacy and security policies. If you have any questions regarding this specific survey sent to you by Ipsos Research (PTY) Ltd on
behalf on Absa, please send an email to <a href="mailto:ZA-CXSurveys@ipsos.com" style="color:#fff; text-decoration:underline;"><strong>ZA-CXSurveys@ipsos.com</strong></a>.</p>
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Thank you for taking part in our survey. Ipsos (global market research firm) has been appointed by Absa to survey your experience. We appreciate your feedback. Please answer the questions below: -------------------------------------------------------------------------------- How satisfied are you with the overall service you received from the Call Centre? 0 1 2 3 4 5 6 7 8 9 10 Not satisfied at all Extremely satisfied -------------------------------------------------------------------------------- To what extent did the Call Centre meet your expectations? Did not meet my expectations Met my expectations Exceeded my expectations -------------------------------------------------------------------------------- How easy was it to make use of Absa services via the call center? 0 1 2 3 4 5 6 7 8 9 10 Very difficult Very easy -------------------------------------------------------------------------------- To what extend do you agree with the statements below? -------------------------------------------------------------------------------- I was assisted in a friendly and professional manner. 0 1 2 3 4 5 6 7 8 9 10 Completely disagree Completely agree -------------------------------------------------------------------------------- The consultant took the time to understand your query/request/complaint. 0 1 2 3 4 5 6 7 8 9 10 Completely disagree Completely agree -------------------------------------------------------------------------------- The consultant was knowledgeable and provided the right expertise to address my banking needs. 0 1 2 3 4 5 6 7 8 9 10 Completely disagree Completely agree -------------------------------------------------------------------------------- Please provide a reason for your rating above? -------------------------------------------------------------------------------- How satisfied are you with the amount of time it took to resolve your request, including holding time? 0 1 2 3 4 5 6 7 8 9 10 Not satisfied at all Extremely satisfied -------------------------------------------------------------------------------- To what extend do you agree with the statement below? -------------------------------------------------------------------------------- The consultant took ownership of my query from beginning to end? 0 1 2 3 4 5 6 7 8 9 10 Completely disagree Completely agree -------------------------------------------------------------------------------- Did you require the consultant to provide you feedback? Yes No -------------------------------------------------------------------------------- Please rate the satisfaction level at which the consultant provided you with adequate feedback in the promised time? 0 1 2 3 4 5 6 7 8 9 10 Not satisfied at all Extremely satisfied -------------------------------------------------------------------------------- How satisfied were you that the consultant was able to offer you a wide variety of options to meet your personal financial needs? 0 1 2 3 4 5 6 7 8 9 10 N/A Not satisfied at all Completely satisfied -------------------------------------------------------------------------------- Rate the level at which you feel you were educated and assisted on the self-service or digital channels to save you time and money? (App or internet banking, cellphone banking). 0 1 2 3 4 5 6 7 8 9 10 N/A Not satisfied at all Extremely satisfied -------------------------------------------------------------------------------- Was the Call Centre your first channel of choice to resolve your issue? Yes No -------------------------------------------------------------------------------- Please explain why? -------------------------------------------------------------------------------- Is there anything you would like to share about your recent experience with the Call Centre? Did anything stand out as good or are there things we can improve on? -------------------------------------------------------------------------------- Questionnaires are conducted confidentially. To enable Absa to improve its service, may we have your permission to provide your identity together with the answers you have given us here, to Absa? Yes No -------------------------------------------------------------------------------- Submit -------------------------------------------------------------------------------- Send a complaint Send a compliment -------------------------------------------------------------------------------- Ipsos South Africa http://www.ipsos.com/en-za/ Your privacy and the protection of your personal data is important to us. Where Absa has engaged any third-party suppliers for the purposes of this survey, your personal data may also be subject to the privacy policies of these suppliers. In this regard, Ipsos upholds the highest global standards for market research – you can find their Privacy Statement at https://www.ipsos.com/en-za/privacy-data-protection. Absa has contractually ensured that Ipsos, as an Absa service provider, handles all personal data in accordance with Absa’s privacy and security policies. If you have any questions regarding this specific survey sent to you by Ipsos Research (PTY) Ltd on behalf on Absa, please send an email to ZA-CXSurveys@ipsos.com. All rights reserved. 2023 © Ipsos