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Solution ID: sk103727
--------------------------------------------------------------------------------
Technical Level:
Basic
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HOW TO UNINSTALL ENDPOINT SECURITY CLIENT IN SAFEMODE
ProductEndpoint Security Client, Harmony Disk and Media Encryption
VersionOther
OSWindows 7 (EOS), Windows 8 (EOS), Windows 8.1 (EOS), Windows 10
Last Modified2023-05-24
SYMPTOMS
* FDE blade is stuck in "Waiting for Policy" stage
* When trying to uninstall the client, following error appears:
Error 27118.FDE must finish deployment before it can be uninstalled
* When uninstalling a client through Control Panel or command prompt, a black
box with file path "...EFR/ARCleaner.exe" will appear, stay open for a period
of time, uninstallation dialog box will close, but client will still be
installed and running.
SOLUTION
Starting in Enterprise Endpoint Security E80.84 Windows Clients, it is possible
to uninstall the Endpoint Security Client when it is in one of the following
states:
* User Acquisition
* Waiting for Policy
* Deliver Recovery File
* Waiting for Restart
For versions prior to E80.84, you can use the following procedure:
Important: First try sk118152 - "Error 27118.FDE must finish deployment before
it can be uninstalled" when trying to uninstall Endpoint Security Client.
If sk118152 does not resolve the issue, proceed as follows:
1. Open a Command Line "as Administrator"
2. Run this command:
REG ADD "HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer"
/VE /T REG_SZ /F /D "Service"
3. Boot the machine into Safe mode (without Network).
4. In Safe mode, open a Command line "as Administrator".
5. Run the command: net start msiserver
6. Wait until the following message appears: The Windows Installer service was
started successfully.
7. Go to 'Control Panel > Programs and Features'.
8. Select 'Check Point Endpoint Security' and press 'Uninstall'.
9. When password prompt appears, enter the Endpoint Security Client
uninstallation password
10. Follow the instructions displayed on the screen.
ARTICLE PROPERTIES
Access LevelGeneral
Date Created2014-12-16
Last Modified2023-05-24
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