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MIRATECH SECURES BACK-TO-BACK VICTORY: WINS GENESYS NORTH AMERICA PARTNER AWARD
FOR SECOND CONSECUTIVE YEAR

 * 1



MAY 13, NEW YORK – Miratech, a leading global IT services and customer
experience company, announces its second consecutive win of the prestigious
Genesys North America Partner Award. This recognition highlights Miratech’s
unwavering commitment to customer experience (CX) excellence and its pivotal
role in driving success within the Genesys ecosystem.

In the face of evolving customer expectations, technology will always change and
shift to satisfy all customers’ needs. While many organizations struggle to
ensure data privacy, security, and seamless customer experiences, Miratech
always ensures that its clients are keeping up with the rapid pace of innovation
to stay competitive.

For over two decades, Miratech has been a cornerstone partner of Genesys®, a
global cloud leader in AI-powered experience orchestration, contributing to its
global success. Through relentless innovation, research and development, and
unparalleled project delivery, Miratech has partnered with Genesys to serve some
of the largest enterprise customers worldwide.

Amy Slater, VP of North America Partner, GSI, and Partner Sales, comments, “I’m
delighted to recognize Miratech as Services Partner of the Year for the second
consecutive time. Miratech’s engineering and delivery expertise have played a
pivotal role in our partnership, collaborating closely with our sales
organization and global partners to deliver best-in-class customer experiences
for our end clients over multiple decades. Their industry expertise, coupled
with an innovative approach to delivery and managed services, have been key
drivers of our shared success.”

Adam Underkoffler, Miratech’s Vice President of Strategic Alliances Sales,
expresses his gratitude, saying, “Miratech is deeply honored to receive the
Genesys Service Partner of the Year 2023 award for the second year in a row.
This recognition holds immense significance for us, as it underlines Miratech’s
unwavering commitment to providing Genesys with industry-leading CX expertise
through our innovative delivery and managed service offerings such as MiraCloud.
We are immensely proud of this achievement and look forward to continuing our
journey of excellence in partnership with Genesys and to its larger eco-system.
We look forward to engaging with industry leaders and showcasing our commitment
to driving CX excellence and innovation at Genesys Xperience 2024 in Denver.”

Miratech is excited to announce its participation in Genesys Xperience this
year, taking place from May 13-15.

 

Contact for media:

Tel: +1 212 858 7600

Email: marketing@miratechgroup.com

 

About Miratech

Miratech helps visionaries to change the world. We are a global IT services and
consulting company that brings together proven global enterprise processes and
methodologies and start-up innovation. Today we support digital transformations
for the largest enterprises on the planet.

By partnering with both large and small players, we stay at the leading edge of
technology, remain nimble even as a global leader, and create technology that
helps our clients further enhance their business. Our culture of Relentless
Performance enables over 99% of Miratech’s engagements to succeed by meeting or
exceeding scope, schedule, and/or budget objectives since our inception in 1989.
For additional information please visit miratechgroup.com.

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Tags:
cx Genesys Partner Award Genesys Xperience

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Testimonials
Relentless Praise for Relentless Performance
Miratech partnered with Genesys to design and implement a technology solution to
increase customer satisfaction at a large financial institution. The combined
project team spent two months on site at the client’s headquarters, finishing on
budget and ahead of schedule. Both the client and Genesys are delighted with
their contributions, expertise and professionalism....
Read more

Ken Conrad

PS Regional Manager, Genesys


We had won a very large, significant outsourcing contract within the financial
industry in Finland. As part of our contract, we had to build a robust, modern
financial application to enable service operations for one significant part of
the contract. We recognized that we lacked the capability in-house to build such
a complex application to such a tight timescale....
Read more

Arttu Hollmérus

Business Development Director, Lindorff


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