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 * PRODUCTS
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THE EXPERIENCE PLATFORM FOR MIDMARKETS

Turn signals into actions that drive growth.

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MEDALLIA NAMED A LEADER

2021 Gartner® Magic Quadrant™ for Voice of the Customer

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MEDALLIA TO ACQUIRE THUNDERHEAD

Leader in Every-Channel Journey Orchestration

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THE RACE EQU(AL)ITY INDEX IS NOW POWERED BY MEDALLIA

How to help companies benchmark racial equity efforts

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Customer Experience
Employee Experience
   
 * 
 * 
   


EXPECTATIONS HAVE CHANGED. MEET THEM IN LIVE TIME.

 * Capture Every Signal
   Get one trusted view of the voice of your customers, wherever they connect
   with you. Integrated data from web, social, videos, messaging, and more.
 * Analyze & Predict
   Make sense of experience data with our tailor made machine learning models.
   Let AI do the work to prioritize the biggest opportunities and understand
   preferences and intent.
 * Route & Empower
   Take action, everytime, with tailored data and fast insights. Empower your
   team through our unique org mapping, personalized reports and real-time
   alerts.
 * Act in-the-moment
   Influence experiences as they happen, rescue a churn risk, or deliver stand
   out experiences with instant data and personalized tools at your fingertips.

Learn More


ACT AT THE SPEED OF EMPLOYEE EXPECTATIONS.

 * Capture Every Signal
   Make it easy for employees to have a voice and humanize feedback with video,
   messaging, speech, web, mobile and more.
 * Analyze & Predict
   Understand the complete employee journey in the big and small moments, and
   tap our AI powered analytics to gain insights you’d otherwise miss.
 * Route & Empower
   The employee experience belongs to everyone. Mobilize every department by
   getting the right insights to the right person so they can make a difference.
 * Act in-the-moment
   Drive immediate action with real-time alerts and dashboards that shine a
   light on opportunities to improve the employee experience.

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THE BEST BRANDS IN THE WORLD CREATE GREAT EXPERIENCES.

Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



We have seen a 14% decrease in support calls...a reduction of several million
incoming calls.

See How



Customer service has seen a 93% increase in case efficiency, which helps
increase resolution rates.

See How



Using Medallia....we now have a 95% accuracy in detractor predictions.

See How



When compared to detractors, promoters are 5x less likely to leave Zurich within
12 months.

See how



Since partnering with Medallia...we've driven $2 billion in additional payment
volume.

See How



All Customer Stories

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech
analytics, ticketing systems, digital behavior, and more — all in one place.

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AI sees what you’d otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data.
Easily analyze structured and unstructured insights to uncover what people care
about, prioritize actions and predict their behavior.

Learn More

Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your
organization in real time.

IBM Case Study



INTEGRATIONS THAT TAP INTO THE TOOLS YOUR TEAMS USE EVERYDAY.

Unlock flexibility with out of the box integrations for common systems and
powerful, robust APIs and ETLs to harness all your data, work how you want, take
action, and transform experiences.

See Integrations


CUSTOMER EXPERIENCE LEADER 2021

The Forrester Wave™: Customer Feedback Management Platforms


EMPLOYEE EXPERIENCE LEADER 2020

The Forrester New Wave™: EX Management Platforms For Large Enterprises 

THE LATEST FROM MEDALLIA

Mastercast

Experience leaders giving practical advice in a self paced format.

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Your all access pass to Medallia Experts. Get guidance in a 30-minute session.

Case Study

J&J leverages service-desk feedback signals to improve employee experience.




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EXPERIENCE 101

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