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Text Content

SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


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report


CCW 2022 JUNE MARKET STUDY: CX TRENDS, CHALLENGES, & OPPORTUNITIES

DOWNLOAD REPORT



DOWNLOAD THE REPORT.

CountryUnited
StatesAlbaniaArgentinaAustraliaAustriaBahamasBelgiumBoliviaBrazilBulgariaCanadaChileChinaColombiaCosta
RicaCroatiaCzech RepublicDenmarkEl
SalvadorEstoniaEthiopiaFinlandFranceFujiGermanyGreeceGuatemalaHondurasHong
KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJapanKenyaKoreaLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMalaysiaMaltaMexicoMonacoMontenegroNetherlandsNew
ZealandNicaraguaNigeriaNorwayOther AfricaOther AmericasOther EuropeOther Middle
EastPanamaPeruPhilippinesPolandPortugalPuerto RicoRepublic of
CyprusRomaniaRussian FederationSaudi ArabiaSerbiaSingaporeSlovakiaSloveniaSouth
AfricaSouth KoreaSpainSwedenSwitzerlandTaiwanThailandTurkeyUkraineUnited Arab
EmiratesUnited KingdomUruguayVenezuelaVietnamVirgin Islands, BritishVirgin
Islands, U.S.
I would like…To speak to a CX specialistTo schedule a demoNothing else, I have
all the information I need

By registering, you agree with the processing of your personal data by Talkdesk
as described in our Privacy Notice.
DOWNLOAD

Instead of guessing how consumers feel about their experiences with brands, why
not ask them directly?

That’s exactly what CCW Digital did, and the results are available in the new
Market Study on CX Trends, Challenges, & Opportunities.

At times, the results can be sobering – customers do not feel digital channels
are up to par, do not feel agents are delivering stellar service, do not feel
brands truly know how to “personalize” conversations, and do not feel journeys
are frictionless. This report provides a clear roadmap for what brands can do to
improve. It also provides guidance for tackling timely topics like the rise of
AI, the emergence of supply chain issues, and the debate over whether to take a
stance on social issues.

In this report, you’ll learn:

 *  How do consumers really feel about today’s experiences?
 * What percentage of customers actually believe self-service is effective?
 * What are the most common pain points affecting the customer experience?
 * How can brands navigate the new CX challenges of 2022?


OTHER REPORTS.

Report

TALKDESK NAMED A LEADER IN THE GARTNER® MAGIC QUADRANT™ FOR CCAAS FOR THE 4TH
CONSECUTIVE YEAR


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DRIVING IMPACT AT SCALE IN CX AND EX WITH INTELLIGENT AUTOMATION


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Report

CONNECTING IN THE METAVERSE


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Report

FUTURE OF FINTECH 2022


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