www.thinkhdi.com
Open in
urlscan Pro
2606:4700:20::ac43:4890
Public Scan
URL:
https://www.thinkhdi.com/library/supportworld/2020/announcing-service-support-award-winners-2020.aspx
Submission: On October 23 via api from US — Scanned from DE
Submission: On October 23 via api from US — Scanned from DE
Form analysis 2 forms found in the DOM
POST /library/supportworld/2020/announcing-service-support-award-winners-2020.aspx
<form method="post" action="/library/supportworld/2020/announcing-service-support-award-winners-2020.aspx" id="mainform" class="search-form">
<div class="aspNetHidden">
<input type="hidden" name="__EVENTTARGET" id="__EVENTTARGET" value="">
<input type="hidden" name="__EVENTARGUMENT" id="__EVENTARGUMENT" value="">
<input type="hidden" name="__VIEWSTATE" id="__VIEWSTATE"
value="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">
</div>
<script type="text/javascript">
//<![CDATA[
var theForm = document.forms['mainform'];
if (!theForm) {
theForm = document.mainform;
}
function __doPostBack(eventTarget, eventArgument) {
if (!theForm.onsubmit || (theForm.onsubmit() != false)) {
theForm.__EVENTTARGET.value = eventTarget;
theForm.__EVENTARGUMENT.value = eventArgument;
theForm.submit();
}
}
//]]>
</script>
<script type="text/javascript">
$(document).ready(function() {
$('.TextBoxWithDefault').focus(function() {
if ($(this).val() == '' || $(this).val() == $(this).attr('defaultvalue')) {
$(this).val('');
$(this).removeClass('disabled');
}
});
$('.TextBoxWithDefault').blur(function() {
if ($(this).val() == '') {
$(this).val($(this).attr('defaultvalue'));
$(this).addClass('disabled');
}
});
});
</script>
<div class="aspNetHidden">
<input type="hidden" name="__VIEWSTATEGENERATOR" id="__VIEWSTATEGENERATOR" value="8770EAEE">
<input type="hidden" name="__EVENTVALIDATION" id="__EVENTVALIDATION" value="mK5sFaeMXpCWnYUym4yL9gffYDLmnormGKazP6BDYzMDR3swZPR/0Gvgf6TOqlPULEEgpYX+2foK6UwhpwLhIVmqCBL8ZjTXbswOQNH2CXQgrQwoI0LaP3ZSDDN9Xx3ylsONHnSI8R2o6o2m+4v564LJBtg=">
</div>
<noindex>
<!--alert bar-->
<div class="alert-bar d-none d-md-block">
<div class="container">
<div class="row">
<div class="col-12">
<div class="center">
<a href="">
</a>
</div>
</div>
</div>
</div>
</div>
<!-- START SECONDARY NAVIGATION -->
<div class="SecondaryNavigationRow">
<div class="container">
<div class="row">
<div class="d-none d-sm-block col-sm-5">
<div class="d-none d-sm-block search-form">
<div class="search" id="cludoSearchContainer">
<span id="cludo-search-form" role="search">
<input name="searchrequest" id="cludo-search-content-form-input" type="search" placeholder="Search" value="" maxlength="50" title="Search" autocomplete="off" aria-autocomplete="list" aria-haspopup="true"
class="search-input form-control" aria-label="Search" aria-describedby="autocomplete_hint">
<a id="search-button" class="search-button" type="submit">
</a>
</span>
</div>
</div>
</div>
<div class="col-sm-7 SecondaryNavigationOther">
<div class="row">
<div class="col-sm-2 dropdown SecondaryNavigationSignIn center">
<div class="dropdown-toggle" type="button" data-toggle="dropdown" aria-haspopup="true" aria-expanded="true"> LOGIN <span class="caret"></span>
</div>
<div class="dropdown-menu" aria-labelledby="dropdownMenu">
<div id="ctl14_ctl00_UserIsAuthenticated1_NextGenLoginForm">
<span>
<div id="ctl14_ctl00_UserIsAuthenticated1_NextGenLoginForm_ctl00_LoginPanel" class="HDI-login-form-container"
onkeypress="javascript:return WebForm_FireDefaultButton(event, 'ctl14_ctl00_UserIsAuthenticated1_NextGenLoginForm_ctl00_MainMenuLoginButton')">
<div class="col-12">
<input name="ctl14$ctl00$UserIsAuthenticated1$NextGenLoginForm$ctl00$MainMenuUsername" type="text" id="ctl14_ctl00_UserIsAuthenticated1_NextGenLoginForm_ctl00_MainMenuUsername" tabindex="3"
class="HDI-login-form-input disabled TextBoxWithDefault" placeholder="Username" value="" defaultvalue="">
</div>
<div class="col-12">
<input name="ctl14$ctl00$UserIsAuthenticated1$NextGenLoginForm$ctl00$MainMenuPassword" type="password" id="ctl14_ctl00_UserIsAuthenticated1_NextGenLoginForm_ctl00_MainMenuPassword" tabindex="4"
class="HDI-login-form-input disabled TextBoxWithDefault" placeholder="Password" value="" defaultvalue=""
onkeypress="javascript:if (event.keyCode == 13) __doPostBack('ctl14$ctl00$UserIsAuthenticated1$NextGenLoginForm$ctl00$MainMenuLoginButton','')">
</div>
<div class="col-12">
<div class="btn">
<a id="ctl14_ctl00_UserIsAuthenticated1_NextGenLoginForm_ctl00_MainMenuLoginButton" href="javascript:__doPostBack('ctl14$ctl00$UserIsAuthenticated1$NextGenLoginForm$ctl00$MainMenuLoginButton','')">Sign In</a>
</div>
</div>
<div class="col-12 HDI-login-form-link-divider">
</div>
<div class="col-12 HDI-login-form-description"> Sign in for access to more! </div>
<div class="col-12">
<span class="col-6 HDI-login-form-link-forgot">
<a href="/member/forgotpassword.aspx" class="">Forgot password?</a>
</span>
<span class="col-6 HDI-login-form-link-join">
<a href="/member/register.aspx" class="">Create a free account</a>
</span>
</div>
</div>
</span>
</div>
</div>
</div>
<div class="col-sm-3 center SecondaryNavigationsubscribe">
<a href="/member/emailsubscriptions.aspx">SUBSCRIBE</a>
</div>
<div class="col-sm-3 center SecondaryNavigationJoinHDI">
<a href="/member/register.aspx">JOIN HDI</a>
</div>
<div class="col-sm-3 center SecondaryNavigationconnect">
<a href="https://connect.thinkhdi.com/home">CONNECT</a>
</div>
<div class="col-sm-1 d-none d-sm-block SecondaryNavigationShoppingCart">
<a href="/buy/cart.aspx">
<img src="/-/media/HDICorp/Images/Icons/ShoppingCart.ashx" class="">
</a>
</div>
</div>
</div>
</div>
</div>
</div>
<!-- END SECONDARY NAVIGATION -->
<div class="PrimaryNavigationWrapper">
<div class="container">
<div class="row">
<div class="col-sm-2">
<a href="/"><img src="/-/media/HDICorp/Images/Logos/HDI.ashx" class=""></a>
</div>
<div class="col-sm-10">
<nav class="navbar navbar-default navbar-expand-lg main-nav">
<div class="navbar-header">
<button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbar" aria-controls="navbar" aria-expanded="false" aria-label="Toggle navigation">
<span class="sr-only">Toggle navigation</span>
<span class="icon-bar"></span>
<span class="icon-bar"></span>
<span class="icon-bar"></span>
</button>
</div>
<div id="navbar" class="navbar-collapse collapse">
<div id="ctl14_ctl01_PrimaryNavigation">
<ul class="nav navbar-nav">
<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/events.aspx">Events</a>
<ul class="dropdown-menu">
<li class="dropdown-submenu"><a href="https://www.thinkhdi.com/events/conferences.aspx">Conferences</a>
<ul class="dropdown-menu">
<li><a href="https://www.smworld.com/?_mc=we_hdif_x_hdir_le_tsmatt_x_x_x__2020" target="_blank">Service Management World</a></li>
<li><a href="https://www.hdiconference.com/?_mc=we_x_x_hdir_ve_tsmatt_x_x_2020" target="_blank">SupportWorld Live</a></li>
</ul>
</li>
<li><a href="https://www.thinkhdi.com/events/webinars.aspx">Webinars</a></li>
</ul>
</li>
<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/education.aspx">Certification & Training</a>
<ul class="dropdown-menu">
<li><a href="https://www.thinkhdi.com/education/calendar.aspx">Course Calendar</a></li>
<li><a href="https://www.thinkhdi.com/education/courses.aspx">Course Catalog</a>
<ul class="dropdown-menu"></ul>
</li>
<li><a href="http://reg.thinkhdi.com/training-catalog-download?kcode=trnNav" target="_blank">Download Training Catalog</a></li>
<li class="dropdown-submenu"><a>HDI Certification</a>
<ul class="dropdown-menu">
<li><a href="https://www.thinkhdi.com/certification/professional/certification%20testing.aspx">Certification Testing</a></li>
<li><a href="https://www.thinkhdi.com/events/awards/team-certified.aspx">HDI Team Certified Awards</a></li>
<li><a href="https://www.thinkhdi.com/certification/certified-instructors.aspx">Certified Instructor Program</a></li>
</ul>
</li>
<li class="dropdown-submenu"><a href="https://www.thinkhdi.com/certification/professional.aspx">Student & Instructor Resources</a>
<ul class="dropdown-menu">
<li><a href="https://www.thinkhdi.com/certification/certified-instructors/instructor-resources.aspx">Instructor Resources</a></li>
<li><a href="https://www.thinkhdi.com/certification/students.aspx">Student Resources</a></li>
<li><a href="http://training.thinkhdi.com/" target="_blank">Learning Center Login</a></li>
</ul>
</li>
<li><a href="http://reg.thinkhdi.com/Training-Contact-Us?kcode=TrnNav" target="_blank">Contact Us</a></li>
</ul>
</li>
<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/services.aspx">Consulting & Services</a>
<ul class="dropdown-menu">
<li><a href="https://www.thinkhdi.com/services.aspx">Consulting Services</a></li>
<li><a href="https://www.thinkhdi.com/services/healthcheck.aspx">HealthCheck</a></li>
<li><a href="https://www.thinkhdi.com/service-management-consulting.aspx">Service Management Consulting</a></li>
<li><a href="https://www.thinkhdi.com/certification/support-center-certification.aspx">Support Center Certification</a>
<ul class="dropdown-menu"></ul>
</li>
<li><a href="https://www.thinkhdi.com/services/best-practices.aspx">Best Practices Assessment</a></li>
<li><a href="https://www.thinkhdi.com/services/customer-satisfaction-index.aspx">Customer Satisfaction Index</a>
<ul class="dropdown-menu"></ul>
</li>
<li><a href="http://reg.thinkhdi.com/Consulting-Contact-Us?kcode=ConNav" target="_blank">Contact Us</a></li>
</ul>
</li>
<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/library/supportworld.aspx">Resources</a>
<ul class="dropdown-menu">
<li class="dropdown-submenu"><a href="https://www.thinkhdi.com/library/supportworld.aspx">SupportWorld</a>
<ul class="dropdown-menu">
<li><a href="https://www.thinkhdi.com/library/supportworld/support-center.aspx">Support Center</a></li>
<li><a href="https://www.thinkhdi.com/library/supportworld/desktop-support.aspx">Desktop Support</a></li>
<li><a href="https://www.thinkhdi.com/library/supportworld/service-management.aspx">Service Management</a></li>
<li><a href="https://www.thinkhdi.com/library/supportworld/customer-experience.aspx">Customer Experience</a></li>
<li><a href="https://www.thinkhdi.com/library/supportworld/workforce-enablement.aspx">Workforce Enablement</a></li>
<li><a href="https://www.thinkhdi.com/library/supportworld/metrics.aspx">Metrics </a></li>
<li><a href="https://www.thinkhdi.com/library/supportworld/technology.aspx">Technology</a></li>
<li><a href="https://www.thinkhdi.com/library/supportworld/infographics.aspx">Infographics</a></li>
</ul>
</li>
<li><a href="https://www.thinkhdi.com/events/webinars.aspx">Webinars</a></li>
</ul>
</li>
<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/membership.aspx">Community</a>
<ul class="dropdown-menu">
<li><a href="https://www.thinkhdi.com/membership.aspx">Join the Community</a></li>
<li><a href="https://www.thinkhdi.com/events/local-chapters.aspx">Local Chapters</a>
<ul class="dropdown-menu"></ul>
</li>
<li><a href="https://www.thinkhdi.com/events/awards.aspx">HDI Awards</a>
<ul class="dropdown-menu"></ul>
</li>
</ul>
</li>
<li class="dropdown"><a class="dropdown-toggle" href="https://www.thinkhdi.com/about.aspx">Who We Are</a>
<ul class="dropdown-menu">
<li><a href="https://www.thinkhdi.com/about/support-center.aspx">Support Center</a></li>
<li><a href="https://www.thinkhdi.com/about/service-management.aspx">Service Management</a></li>
<li><a href="https://www.thinkhdi.com/about/hdi-strategic-advisory-board.aspx">Strategic Advisory Board</a></li>
<li><a href="https://www.thinkhdi.com/about/press-room.aspx">Press Room</a></li>
<li><a href="https://www.thinkhdi.com/about/contact.aspx">Contact Us</a></li>
<li><a href="https://www.thinkhdi.com/about/Partner-With-Us">Partner With Us</a></li>
</ul>
</li>
</ul>
</div>
</div>
</nav>
</div>
</div>
</div>
</div>
</noindex>
<!-- leaderboard -->
<div class="container">
<div class="row">
<div class="col-12">
<div class="advertisement center">
<div id="div-gpt-ad-thinkhdi-top-wrapper" class="dfp-tag-wrapper">
<div id="div-gpt-ad-thinkhdi-top" class="dfp-tag-wrapper" data-google-query-id="COjjxIPN9foCFUKjdwod254KpQ">
<div id="google_ads_iframe_/3834/thinkhdi.home_0__container__" style="border: 0pt none;"><iframe id="google_ads_iframe_/3834/thinkhdi.home_0" name="google_ads_iframe_/3834/thinkhdi.home_0" title="3rd party ad content" width="728"
height="90" scrolling="no" marginwidth="0" marginheight="0" frameborder="0" role="region" aria-label="Advertisement" tabindex="0" style="border: 0px; vertical-align: bottom;" data-load-complete="true"
data-google-container-id="1"></iframe></div>
</div>
</div>
<div class="small">Advertisement</div>
</div>
</div>
</div>
</div>
<!-- End Ad Banner -->
<div class="page_header">
<div class="container">
<h1><span>Announcing the Service and Support Award Winners for 2020</span></h1>
</div>
</div>
<div class="container">
<div class="row">
<div class="col-12">
<div class="primary">
<h3></h3> by <a id="body_0_ItemFieldHasValue1_ctl00_0_UserLink1_0" href="https://www.thinkhdi.com/member/HDIContent/profile.aspx">Team HDI</a>
<br>August 13, 2020 <br><br>
<div style="clear:both;"></div>
<span>
<p>Each year, HDI honors the very best in the technical support and service management profession, recognizing the individuals, teams, and organizations that have achieved and maintain the highest standards of quality and customer
satisfaction. The HDI Service and Support Awards showcase those individuals and teams that excel at service and support and elevate their businesses by their excellent work. </p>
<p>The nomination period ran from August 5 through October 31. Completed nominations were then turned over to industry expert judges for review, and
<a href="https://www.thinkhdi.com/library/supportworld/2020/announcing-technical-support-awards-finalists-2020.aspx" target="_blank">finalists</a> were named in February. The judges interviewed each finalist and finalist team by video
conference.</p>
<p>The award ceremony is always much anticipated and gathers an enthusiastic crowd. This year, we gathered online at <a href="http://www.hdiconference.com/" target="_blank">SupportWorld Live: A Digital Experience</a> to present the awards
and celebrate the accomplishments of the finalists and winners.</p>
<blockquote>The winners were announced at SupportWorld Live.<br>
<a href="https://ctt.ec/1EOeX" target="_blank"><img alt="Tweet: The winners were announced at SupportWorld Live. @ThinkHDI #techsupport #servicedesk #SupportWorld #HDIAwards" src="http://clicktotweet.com/img/tweet-graphic-4.png"></a>
</blockquote>
<p>Roy Atkinson, HDI Group Principal Analyst, presented this year’s awards. While we could not celebrate in person, we plan to honor the 2020 winners at SupportWorld Live 2021.</p>
<p> </p>
<h2>Individual Awards</h2>
<p>
<strong>Best Service and Support Analyst </strong>| Nathan Loper, Butler University
</p>
<p>
<strong>Best Service and Support Technician </strong>| Phillip Oha, Loudoun County
</p>
<p>
<strong>Best Service and Support Manager </strong>| Gina Montague, Infinite Campus
</p>
<p>
<strong>Local Chapter Officer of the Year </strong>| Bill Liberti, Capital Area – Washington, DC
</p>
<p><strong>Lifetime Achievement</strong> | Peter McGarahan </p>
<h2>Team Awards</h2>
<p>
<strong>Best Use of Technology </strong>| First American IT Service Desk
</p>
<p>
<strong>Best Service and Support Culture </strong>| End User Services, Information Technology, Box
</p>
<p>
<strong>Best Customer Experience </strong>| Everbridge Customer Support
</p>
<p>
<strong>Best Service and Support Organization </strong>| First American IT Service Desk
</p>
<p> </p>
<blockquote>The nomination period for the <a href="https://www.thinkhdi.com/events/awards.aspx" target="_blank">2021 Service and Support Awards</a> is now open. Download the toolkit and start a nomination. <br>
<a class="orange-button" href="https://www.thinkhdi.com/events/awards.aspx" target="_blank">Start a nomination!</a>
</blockquote>
<hr>
<p>
</p>
<p>
<em>For 30 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into
opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and
support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and
informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes.</em>
</p>
<hr>
</span>
<div class="TaggedContent-Tags"><span id="body_0_ItemTags1">Tag(s): <span>supportworld</span><span>, </span><span>workforce enablement</span><span>, </span><span>workforce enablement</span><span>, </span><span>support center</span><span>,
</span><span>service management</span><span>, </span><span>service desk</span><span>, </span><span>technology</span><span>, </span><span>metrics and measurements</span><span>, </span><span>desktop support</span><span>,
</span><span>customer experience</span></span></div>
<script type="text/javascript">
$(document).ready(function() {
$('.tertiarypage_content').css("width", "650px");
});
</script>
<div class="header">
<h3>Related:</h3>
</div>
<div class="content">
<ul>
<li>
<a href="https://www.thinkhdi.com/library/supportworld/2014/stateofindustry-foresight-is-2020.aspx">Foresight Is 2020: Industry Predictions from the HDI Strategic Advisory Board </a>
</li>
</ul>
<ul>
<li>
<a href="https://www.thinkhdi.com/library/supportworld/2021/automation-is-essential-for-modern-it-organization.aspx">Automation is an Essential Survival Skill for Every Modern IT Organization</a>
</li>
</ul>
<ul>
<li>
<a href="https://www.thinkhdi.com/library/supportworld/2022/kcs-thinking-it-service-and-support.aspx">What is KCS Thinking and Why Does it Matter?</a>
</li>
</ul>
</div>
<div class="header">
<h3>More from <a id="body_1_ctl00_ctl00_0_UserLink1_0" href="https://www.thinkhdi.com/member/HDIContent/profile.aspx">Team HDI</a>
</h3>
</div>
<div class="content">
<ul>
<li>
<a href="https://www.thinkhdi.com/library/supportworld/2014/infographic-5-ways-to-impress-your-technical-support-customer.aspx">Infographic: 5 Ways to Impress Your Technical Support Customers</a>
</li>
<li>
<a href="https://www.thinkhdi.com/library/supportworld/2014/infographic-desktop-support-technician-in-a-nutshell.aspx">Infographic: Desktop Support Technician in a Nutshell</a>
</li>
<li>
<a href="https://www.thinkhdi.com/library/supportworld/2014/infographic-desktop-support-tickets-still-on-the-rise.aspx">Infographic: Desktop Support Tickets Are Still on the Rise</a>
</li>
</ul>
</div>
<hr>
<!--Documentation for facebook chat below-->
<!--https://developers.facebook.com/docs/plugins/comments/-->
<!--Admin accounts can be changed/edited at: layouts/HDICorp/layouts/tertiarywithsidemenu.aspx -->
<div id="fb-root" class=" fb_reset">
<div style="position: absolute; top: -10000px; width: 0px; height: 0px;">
<div></div>
</div>
</div>
<script>
(function(d, s, id) {
var js, fjs = d.getElementsByTagName(s)[0];
if (d.getElementById(id)) return;
js = d.createElement(s);
js.id = id;
js.src = "//connect.facebook.net/en_US/sdk.js#xfbml=1&version=v2.9";
fjs.parentNode.insertBefore(js, fjs);
}(document, 'script', 'facebook-jssdk'));
</script>
<h3>Comments: </h3>
<div class="fb-comments fb_iframe_widget fb_iframe_widget_fluid_desktop" data-width="650" data-numposts="5" fb-xfbml-state="rendered"
fb-iframe-plugin-query="app_id=&container_width=1075&height=100&href=https%3A%2F%2Fwww.thinkhdi.com%2Flibrary%2Fsupportworld%2F2020%2Fannouncing-service-support-award-winners-2020.aspx&locale=en_US&numposts=5&sdk=joey&title=Announcing%20the%20Service%20and%20Support%20Award%20Winners%20for%202020&url=https%3A%2F%2Fwww.thinkhdi.com%2Flibrary%2Fsupportworld%2F2020%2Fannouncing-service-support-award-winners-2020.aspx&version=v2.9&width=650&xid=https%253A%252F%252Fwww.thinkhdi.com%252Flibrary%252Fsupportworld%252F2020%252Fannouncing-service-support-award-winners-2020.aspx">
<span style="vertical-align: top; width: 0px; height: 0px; overflow: hidden;"><iframe name="f26661dc506bdd8" width="650px" height="100px" data-testid="fb:comments Facebook Social Plugin" title="fb:comments Facebook Social Plugin"
frameborder="0" allowtransparency="true" allowfullscreen="true" scrolling="no" allow="encrypted-media"
src="https://www.facebook.com/v2.9/plugins/comments.php?app_id=&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fx%2Fconnect%2Fxd_arbiter%2F%3Fversion%3D46%23cb%3Df3a0ed4312e8054%26domain%3Dwww.thinkhdi.com%26is_canvas%3Dfalse%26origin%3Dhttps%253A%252F%252Fwww.thinkhdi.com%252Ff34efc555a84d48%26relation%3Dparent.parent&container_width=1075&height=100&href=https%3A%2F%2Fwww.thinkhdi.com%2Flibrary%2Fsupportworld%2F2020%2Fannouncing-service-support-award-winners-2020.aspx&locale=en_US&numposts=5&sdk=joey&title=Announcing%20the%20Service%20and%20Support%20Award%20Winners%20for%202020&url=https%3A%2F%2Fwww.thinkhdi.com%2Flibrary%2Fsupportworld%2F2020%2Fannouncing-service-support-award-winners-2020.aspx&version=v2.9&width=650&xid=https%253A%252F%252Fwww.thinkhdi.com%252Flibrary%252Fsupportworld%252F2020%252Fannouncing-service-support-award-winners-2020.aspx"
style="border: none; visibility: visible; width: 0px; height: 0px;"></iframe></span></div>
<!--check code behind for other stuff-->
</div>
</div>
</div>
</div>
<!-- START FOOTER -->
<noindex>
<script src="/js/HDICorp/footer.js"></script>
<footer id="informa-footer">
<div class="section-teal local">
<div class="container">
<div class="row">
<div class="col-12 col-sm-3">
<ul> Discover More From Informa Tech <li><a href="https://www.thinkhdi.com" target="" alt="HDI" title="HDI">HDI</a></li>
<li><a href="https://www.informationweek.com/" target="" alt="InformationWeek" title="InformationWeek">InformationWeek</a></li>
<li><a href="https://www.nojitter.com/" target="" alt="No Jitter" title="No Jitter">No Jitter</a></li>
</ul>
</div>
<div class="col-12 col-sm-2">
<ul>
<li><a href="https://www.icmi.com" target="" alt="ICMI" title="ICMI">ICMI</a></li>
<li><a href="https://www.interop.com" target="" alt="Interop" title="Interop">Interop</a></li>
<li><a href="https://omdia.tech.informa.com/" target="" alt="Omdia" title="Omdia">Omdia</a></li>
</ul>
</div>
<div class="col-12 col-sm-3">
<ul> Working With Us <li><a href="https://www.thinkhdi.com/about.aspx" target="" alt="About Us" title="About Us">About Us</a></li>
<li><a href="https://www.thinkhdi.com/about/contact" target="" alt="Contact Us" title="Contact Us">Contact Us</a></li>
<li><a href="/about/Partner-With-Us" target="" alt="Advertise" title="Advertise">Advertise</a></li>
<li><a href="https://connect.thinkhdi.com/home" target="" alt="HDI Connect" title="HDI Connect">HDI Connect</a></li>
</ul>
</div>
<div class="col-12 col-sm-4 footer-left-border">
<ul class="social"> Follow HDI on Social <li><a href="https://www.facebook.com/ThinkHDI" target="" alt="" title=""><img src="/~/media/Common/facebook" alt="" title=""></a></li>
<li><a href="https://twitter.com/thinkhdi" target="" alt="" title=""><img src="/~/media/Common/twitter" alt="" title=""></a></li>
<li><a href="http://www.linkedin.com/company/hdi" target="" alt="" title=""><img src="/~/media/Common/linkedin" alt="" title=""></a></li>
</ul>
</div>
</div>
</div>
</div>
<div class="section-informa">
<div class="container">
<div class="row justify-content-between">
<div class="col-12 col-sm-2">
<a href="https://tech.informa.com"><img src="/~/media/Global/Images/Footer/informa_footer"></a>
</div>
<div class="col-12 col-sm-6">
<div class="terms">
<a title="Home" href="https://tech.informa.com" target="_self">Home</a>
<a title="Cookie Policy" href="https://tech.informa.com/cookie-policy" target="_self">Cookies</a>
<a title="Privacy Statement" href="https://informa.com/privacy-policy/" target="_self">Privacy</a>
<a title="Terms" href="https://tech.informa.com/terms-and-conditions/" target="_self">Terms</a>
</div>
</div>
</div>
<hr>
<div class="row justify-content-end">
<div class="col-8">
<div class="copyright">Copyright © <script type="text/javascript">
document.write(new Date().getFullYear())
</script>2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and head office is 5 Howick Place, London, SW1P 1WG.</div>
</div>
</div>
</div>
</div>
</footer>
</noindex>
<!--this is for add to cart -->
<div id="lightbox" class="simple_overlay">
<div class="lightboxBody">
</div>
<div class="lightboxSpinner">
</div>
</div>
<!--Adobe Analytics footer entry-->
<script src="https://twimgs.com/custom/library.gtecevent.com/assets/tech_thinkhdi_app_measurement.js?ormzkk" type="text/javascript"></script>
<script language="JavaScript" type="text/javascript">
s.t();
</script>
<!--End Analytics-->
<script src="/WebResource.axd?d=pynGkmcFUV13He1Qd6_TZKtASPeMfiTKaBy3fm2SxBjAL4Ppw_u07pQbW2bvSwsggndK4g2&t=637823113705833095" type="text/javascript"></script>
<script type="text/javascript">
//<![CDATA[
function addClickFunction(id) {
{
var b = document.getElementById(id);
if (b && typeof(b.click) == 'undefined') b.click = function() {
{
var result = true;
if (b.onclick) result = b.onclick();
if (typeof(result) == 'undefined' || result) {
{
eval(b.getAttribute('href'));
}
}
}
}
}
};
addClickFunction('ctl14_ctl00_UserIsAuthenticated1_NextGenLoginForm_ctl00_MainMenuLoginButton'); //]]>
</script>
</form><form action="" onsubmit="LO.submit_chat(); return false;">
<div id="lo_chat_input" style="position:relative; width: 100%; ">
<div class="lo-fx-hr" style="height:0px; margin-bottom:0px; margin-top:0px; width:100%; border-top:1px solid #000000;border-bottom:1px solid #4f4f4f"></div>
<div style="padding:10px;"><label for="lo_chat_textarea" style="display:none">Chat Input Box</label><textarea id="lo_chat_textarea" disabled="disabled" rows="2"
style="color: black; background-color: rgb(255, 255, 255); border-radius: 5px; padding: 7px; height: auto; width: 100%; font-family: sans-serif; text-transform: none; resize: none;" dir="null" data-last-scroll-height="0"></textarea></div>
<div id="lo_chat_sound_holder" style="position:absolute; right:0px; top:-25px; width:100%;">
<div style="cursor: pointer; float:right; opacity:0.6; padding-right:10px; height:16px;" id="lo_chat_sound"><img alt="Click to mute chat sounds" src="https://d10lpsik1i8c69.cloudfront.net/graphics/sound-on-white.png"></div>
<div id="lo_chat_status" style="padding-left:10px; font-size:11px; color:#6d6d6d"></div>
<div style="clear:both;"></div>
</div>
</div>
</form>Text Content
LOGIN
Sign In
Sign in for access to more!
Forgot password? Create a free account
SUBSCRIBE
JOIN HDI
CONNECT
Toggle navigation
* Events
* Conferences
* Service Management World
* SupportWorld Live
* Webinars
* Certification & Training
* Course Calendar
* Course Catalog
* Download Training Catalog
* HDI Certification
* Certification Testing
* HDI Team Certified Awards
* Certified Instructor Program
* Student & Instructor Resources
* Instructor Resources
* Student Resources
* Learning Center Login
* Contact Us
* Consulting & Services
* Consulting Services
* HealthCheck
* Service Management Consulting
* Support Center Certification
* Best Practices Assessment
* Customer Satisfaction Index
* Contact Us
* Resources
* SupportWorld
* Support Center
* Desktop Support
* Service Management
* Customer Experience
* Workforce Enablement
* Metrics
* Technology
* Infographics
* Webinars
* Community
* Join the Community
* Local Chapters
* HDI Awards
* Who We Are
* Support Center
* Service Management
* Strategic Advisory Board
* Press Room
* Contact Us
* Partner With Us
Advertisement
ANNOUNCING THE SERVICE AND SUPPORT AWARD WINNERS FOR 2020
by Team HDI
August 13, 2020
Each year, HDI honors the very best in the technical support and service
management profession, recognizing the individuals, teams, and organizations
that have achieved and maintain the highest standards of quality and customer
satisfaction. The HDI Service and Support Awards showcase those individuals and
teams that excel at service and support and elevate their businesses by their
excellent work.
The nomination period ran from August 5 through October 31. Completed
nominations were then turned over to industry expert judges for review, and
finalists were named in February. The judges interviewed each finalist and
finalist team by video conference.
The award ceremony is always much anticipated and gathers an enthusiastic crowd.
This year, we gathered online at SupportWorld Live: A Digital Experience to
present the awards and celebrate the accomplishments of the finalists and
winners.
> The winners were announced at SupportWorld Live.
Roy Atkinson, HDI Group Principal Analyst, presented this year’s awards. While
we could not celebrate in person, we plan to honor the 2020 winners at
SupportWorld Live 2021.
INDIVIDUAL AWARDS
Best Service and Support Analyst | Nathan Loper, Butler University
Best Service and Support Technician | Phillip Oha, Loudoun County
Best Service and Support Manager | Gina Montague, Infinite Campus
Local Chapter Officer of the Year | Bill Liberti, Capital Area – Washington, DC
Lifetime Achievement | Peter McGarahan
TEAM AWARDS
Best Use of Technology | First American IT Service Desk
Best Service and Support Culture | End User Services, Information Technology,
Box
Best Customer Experience | Everbridge Customer Support
Best Service and Support Organization | First American IT Service Desk
> The nomination period for the 2021 Service and Support Awards is now open.
> Download the toolkit and start a nomination.
> Start a nomination!
--------------------------------------------------------------------------------
For 30 years, HDI has partnered with thousands of professionals and their
organizations to improve their performance by helping them to: drive change,
harness knowledge, transform teams, make connections, and turn challenges into
opportunities. HDI empowers the technical support and service management
community to advance their strategy, operations and teams through optimized
service delivery. From the employee to the enterprise, HDI transforms service
and support through its comprehensive lineup of training and certification
courses, industry-leading annual conferences, results-driven consulting
services, community-based networking opportunities, and insightful research and
informational resources. What does HDI stand for? HDI stands for smarter service
resulting in better business outcomes.
--------------------------------------------------------------------------------
Tag(s): supportworld, workforce enablement, workforce enablement, support
center, service management, service desk, technology, metrics and measurements,
desktop support, customer experience
RELATED:
* Foresight Is 2020: Industry Predictions from the HDI Strategic Advisory Board
* Automation is an Essential Survival Skill for Every Modern IT Organization
* What is KCS Thinking and Why Does it Matter?
MORE FROM TEAM HDI
* Infographic: 5 Ways to Impress Your Technical Support Customers
* Infographic: Desktop Support Technician in a Nutshell
* Infographic: Desktop Support Tickets Are Still on the Rise
--------------------------------------------------------------------------------
COMMENTS:
Discover More From Informa Tech
* HDI
* InformationWeek
* No Jitter
* ICMI
* Interop
* Omdia
Working With Us
* About Us
* Contact Us
* Advertise
* HDI Connect
Follow HDI on Social
*
*
*
Home Cookies Privacy Terms
--------------------------------------------------------------------------------
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales
with company number 8860726 whose registered and head office is 5 Howick Place,
London, SW1P 1WG.
Live Chat is Online
Chatting
0
×
–
undefined
Chat Input Box
Chat
Powered by