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Submitted URL:
https://zdsk.co/3MUlUDI
Effective URL:
https://www.zendesk.com/sg/blog/consumer-perceptions-ai/?utm_campaign=2023_q2_cx_trends_social?utm_source=Twitter&utm_ca...
Submission: On May 31 via api (May 31st 2023, 1:59:13 am UTC) from SG — Scanned from SG

Form analysis
6 forms found in the DOM

/sg/blog/search/

<form class="js-search-dropdown-form" action="/sg/blog/search/">
  <input autocomplete="off" type="text" placeholder="Search" class="js-blog-search-input" name="global-header-blog-search" id="global-header-blog-search">
  <button class="search-button" type="submit" aria-label="Submit"></button>
</form>

POST

<form class="greenhouse-form js-single-gated-content-form" method="post">
  <div class="field-container js-field-container">
    <h3 class="strong center">Download content</h3>
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          <div class="js-generic-name-error field-error js-field-error">Please enter your first name</div>
          <div class="js-invalid-name-special-characters field-error js-field-error">Numbers and special characters are not allowed</div>
        </div>
        <div class="field-wrap js-field-wrap field-wrap-inline">
          <label class="field-label" for="LastName">Last name</label><input type="text" class="last-name required js-field" id="LastName" name="LastName" autocomplete="family-name" placeholder="" maxlength="25" tabindex="0">
          <div class="js-generic-name-error field-error js-field-error">Please enter your last name</div>
          <div class="js-invalid-name-special-characters field-error js-field-error">Numbers and special characters are not allowed</div>
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      <div class="field-wrap js-field-wrap">
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        <div class="js-generic-email-error field-error js-field-error">Please enter a valid email address</div>
        <div class="js-invalid-email-support-address field-error js-field-error">Please enter a valid email address.<br>Email addresses may not begin with: <span class="js-disallowed-emails">support, help, postmaster, noreply, no-reply, info</span>
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      <div class="field-wrap js-field-wrap field-wrap-hidden">
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        <div class="field-error js-field-error">Please select your department</div>
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      <p class="enrichment-notification">Almost complete. Just tell us about the company you keep.</p>
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      <div class="field-wrap js-field-wrap field-wrap-hidden">
        <label class="field-label" for="account[help_desk_size]">Number of employees</label>
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          <select type="select" class="employees required js-field" id="account[help_desk_size]" name="account[help_desk_size]" style="color: rgb(128, 146, 149);">
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            <option value="1000-4999">1000-4999</option>
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        <div class="field-error js-field-error">Please select number of employees</div>
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    <div class="field-wrap opt-in-field js-field-wrap js-opt-in-field js-soft-opt-in">
      <div class="field-wrap js-field-wrap opt-in-checkbox js-opt-in-checkbox" data-force="">
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          <input type="checkbox" class="js-opt-in-checkbox js-field" id="optinToMarketing" name="optinToMarketing" checked="" value="TRUE">
          <input type="hidden" class="js-soft-opt-in-hidden-field" name="SoftOptin" value="">
          <span class="custom-check"></span>
          <span class="js-opt-in-notice"> By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services and events. I understand I may unsubscribe at any time. </span>
          <span style="display: none;" class="js-soft-opt-in-notice"> Please select this checkbox if you do not wish to receive marketing communications from Zendesk. </span>
        </label>
      </div>
      <div style="display: none;" class="field-wrap js-field-wrap js-soft-opt-in-privacy-notice privacy-notice ">
        <span> By submitting my personal information, I consent to Zendesk collecting, processing and storing my information in accordance with the
          <a class="js-partial-lead-trigger" href="/sg/company/agreements-and-terms/privacy-policy/" target="_blank">Zendesk Privacy Notice</a>. Zendesk uses the information you provide to send future occasional emails about Zendesk products,
          services and relevant content. You can unsubscribe at any time. </span>
      </div>
      <div class="field-wrap js-field-wrap js-privacy-notice privacy-notice">
        <span> By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the
          <a class="js-partial-lead-trigger" href="/sg/company/agreements-and-terms/privacy-notice/" target="_blank">Zendesk Privacy Notice</a>. </span>
      </div>
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  </div>
  <div class="success-message js-success-message SL_swap" id="resource-body-copy-2313-form-success">
    <h3 class="strong center">Enjoy the download!</h3>
    <p class="center">Didn’t automatically download?</p>
    <div class="link-group link-group-center">
      <a href="https://zen-marketing-assets.s3.us-west-2.amazonaws.com/pdf/cxtrends/CX_Trends_2023_AI_Report-SG-English.pdf" class="js-download-link button button-medium button-primary button-default" rel="nofollow noopener" target="_blank">Download</a>
    </div>
  </div>
  <div class="error-message js-error-message">
    <span class="icon-error"></span>
    <p class="center"></p>
    <p>Sorry, something went wrong!</p>
    <p>Please reload the page and try again, or you can <a class="text-link" href="https://support.zendesk.com/hc/en-us/articles/4408843597850" target="_blank">contact Zendesk for support</a>.</p>
    <p></p>
  </div>
  <div class="loading js-loading">
    <div class="loading-inner">
      <span class="loading-img"></span>
      <p class="loading-txt">We are sending your request... please wait.</p>
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  </div>
</form>

POST

<form class="greenhouse-form standalone-newsletter-form js-standalone-newsletter-form" method="post">
  <div class="field-container js-field-container">
    <div class="field-wrap-col-2">
      <div class="field-wrap js-field-wrap">
        <label class="field-label" for="owner[email]">Email address</label><input type="email" class="email required js-field" id="owner[email]" name="owner[email]" autocomplete="email" placeholder="" maxlength="80" aria-label="Work email"
          tabindex="0">
        <div class="js-generic-email-error field-error js-field-error">Please enter a valid email address</div>
        <div class="js-invalid-email-support-address field-error js-field-error">Please enter a valid email address.<br>Email addresses may not begin with: <span class="js-disallowed-emails">support, help, postmaster, noreply, no-reply, info</span>
        </div>
      </div>
      <div class="field-wrap field-wrap-submit">
        <button class="form-submit-btn js-submit-btn js-standalone-newsletter-subscribe button button-medium button-primary" type="submit">
          <span class="text js-instapage-custom-field" data-instapage-field-name="Subscribe button"> Subscribe </span>
        </button>
      </div>
    </div>
    <div class="field-wrap opt-in-field js-opt-in-field js-soft-opt-in">
      <div class="field-wrap js-field-wrap opt-in-checkbox js-opt-in-checkbox" data-force="">
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          <input type="checkbox" class="js-opt-in-checkbox js-field" id="optinToMarketing" name="optinToMarketing" checked="" value="TRUE">
          <input type="hidden" class="js-soft-opt-in-hidden-field" name="SoftOptin" value="">
          <span class="custom-check"></span>
          <span class="js-opt-in-notice"> By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services and events. I understand I may unsubscribe at any time. </span>
          <span style="display: none;" class="js-soft-opt-in-notice"> Please select this checkbox if you do not wish to receive marketing communications from Zendesk. </span>
        </label>
      </div>
      <div style="display: none;" class="field-wrap js-field-wrap js-soft-opt-in-privacy-notice privacy-notice ">
        <span> By submitting my personal information, I consent to Zendesk collecting, processing and storing my information in accordance with the
          <a class="js-partial-lead-trigger" href="/sg/company/agreements-and-terms/privacy-policy/" target="_blank">Zendesk Privacy Notice</a>. Zendesk uses the information you provide to send future occasional emails about Zendesk products,
          services and relevant content. You can unsubscribe at any time. </span>
      </div>
      <div class="field-wrap js-field-wrap js-privacy-notice privacy-notice">
        <span> By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the
          <a class="js-partial-lead-trigger" href="/sg/company/agreements-and-terms/privacy-notice/" target="_blank">Zendesk Privacy Notice</a>. </span>
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  <div class="success-message js-success-message">
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  </div>
  <div class="error-message js-error-message">
    <span class="icon-error"></span>
    <p>Oops! Sorry something went wrong. Try again later?</p>
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    <div class="loading-inner">
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</form>

POST

<form method="post" enctype="multipart/form-data" class="greenhouse-form form-contact-widget js-form-contact-widget js-contact-ticket">
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          <div class="js-generic-email-error field-error js-field-error">Please enter a valid email address</div>
          <div class="js-invalid-email-support-address field-error js-field-error">Please enter a valid email address.<br>Email addresses may not begin with: <span class="js-disallowed-emails">support, help, postmaster, noreply, no-reply, info</span>
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        <div class="field-wrap js-field-wrap">
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CONSUMERS EXPECT AI TO RADICALLY TRANSFORM SERVICE


ZENDESK CX TRENDS RESEARCH FINDS THAT COMPANIES MUST PREPARE FOR AI’S MASSIVE
IMPACT ON HOW SUPPORT IS DELIVERED TO CUSTOMERS.

Last updated May 18, 2023

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It’s clear that we’ve entered a new era in artificial intelligence, and
companies around the world are grappling with how to respond to this constantly
evolving technology. Zendesk CX Trends research indicates that AI will affect
every customer touchpoint, and businesses that want to remain competitive must
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Zendesk interviewed thousands of consumers across 20 countries to gain a better
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IN THIS WHITE PAPER

This white paper sheds light on:

 * Why customers expect AI to upend how they interact with companies
 * How consumers view AI’s effect on delivering instant personalization
 * The ways customers see AI supercharging bots and voice assistants
 * Generative AI’s promise to dramatically improve the depth and quality of
   responses
 * Why AI should display empathy and sensitivity
 * Why consumers believe AI will improve self-service

Ready to dive in? Download our free white paper to learn how AI will transform
customer service and how your company can embrace and leverage the technology.


CONSUMERS EXPECT AI TO RADICALLY TRANSFORM SERVICE

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