www.zarifausa.com Open in urlscan Pro
23.227.38.74  Public Scan

Form analysis
1 forms found in the DOM

GET /search

<form action="/search" method="get" class="v-stack gap-5 sm:gap-8" role="search">
  <div class="search-input">
    <input type="search" name="q" placeholder="Search for..." autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" aria-label="Search">
    <button type="reset" class="text-subdued">Clear</button>
    <button type="button" is="close-button">
      <span class="sr-only">Close</span><svg role="presentation" stroke-width="2" focusable="false" width="24" height="24" class="icon icon-close" viewBox="0 0 24 24">
        <path d="M17.658 6.343 6.344 17.657M17.658 17.657 6.344 6.343" stroke="currentColor"></path>
      </svg></button>
  </div>
  <style>
    #shopify-section-sections--17388880298220__search-drawer {
      --predictive-search-column-count: 3;
    }
  </style>
  <input type="hidden" name="type" value="product">
  <predictive-search class="predictive-search" section-id="sections--17388880298220__search-drawer">
    <div slot="results"></div>
    <div slot="loading">
      <div class="v-stack gap-5 sm:gap-6 ">
        <div class="h-stack gap-4 sm:gap-5"><span class="skeleton skeleton--tab"></span><span class="skeleton skeleton--tab"></span><span class="skeleton skeleton--tab"></span></div>
        <div class="v-stack gap-4 sm:gap-6">
          <div class="h-stack align-center gap-5 sm:gap-6">
            <span class="skeleton skeleton--thumbnail"></span>
            <div class="v-stack gap-3 w-full">
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 20%"></span>
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 80%"></span>
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 40%"></span>
            </div>
          </div>
          <div class="h-stack align-center gap-5 sm:gap-6">
            <span class="skeleton skeleton--thumbnail"></span>
            <div class="v-stack gap-3 w-full">
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 20%"></span>
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 80%"></span>
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 40%"></span>
            </div>
          </div>
          <div class="h-stack align-center gap-5 sm:gap-6">
            <span class="skeleton skeleton--thumbnail"></span>
            <div class="v-stack gap-3 w-full">
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 20%"></span>
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 80%"></span>
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 40%"></span>
            </div>
          </div>
          <div class="h-stack align-center gap-5 sm:gap-6">
            <span class="skeleton skeleton--thumbnail"></span>
            <div class="v-stack gap-3 w-full">
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 20%"></span>
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 80%"></span>
              <span class="skeleton skeleton--text" style="--skeleton-text-width: 40%"></span>
            </div>
          </div>
        </div>
      </div>
    </div>
  </predictive-search>
</form>

Text Content

Skip to content

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Winter Sale

0% Financing Available

Use HSA/FSA

Open navigation menu Open search
 * Home
 * Shop
 * Consultations
 * Using HSA / FSA

Zarifa USA
Open search Open account page Open cart
0

 * * 
 * * 
   * 
   * 
   * 
   * 
   * 
   * 
   * 


 * SUPPORT
   
   * FAQ
   * Contact US
   * Return Policy
   * Warranty Registration
   * Financing


 * RESOURCES
   
   * Product Manuals
   * Wellness Center
   * Shipping Policy
   * Order Tracking
   * Sitemap
   * Discounts
   * Locals
   

Account
0

Your cart is empty

Continue shopping
Clear Close




RETURN POLICY


ZARIFA RETURN AND EXCHANGE POLICY

Clearance & Sale Items:

All items purchased on Sale are non-refundable and can only be exchanged for a
product of equal or greater value within 14 days of purchase. In the case of an
exchange for a Sale item, the customer is responsible for the return shipping.

Normal Priced Items: (excluding massage chairs)

Returned products are subject to Zarifa USA's standard return policy. If you
change your mind, you can return your Standard hardware to us within 14 calendar
days of purchase. Goods can only be returned in unopened, sealed, and not used
condition. Items that are opened and used will incur a 20% restocking fee.

If you do wish to return your order, or just certain items from it, please
contact us at support@zarifausa.com. Be sure to to provide the following
details:

 * Your Web Order Number
 * A contact phone number
 * Product in question

Returns may only be accepted after receiving approval from the Support team. If
sent prior to confirmation without our knowledge, the return may not be
processed. Indicating your order number clearly on the packaging of the goods
you are returning will help ensure that your returns are processed quickly.
Customer will be responsible in returning the product to Zarifa USA. The
shipment can be addressed as follows:

Zarifa USA

465 W Century Dr. #3

Murray, UT 84123

Upon receipt of the unopened, sealed, and not used product, Zarifa USA will
complete the customer's refund.

Massage Chairs:

Returns are subject to Zarifa USA's massage chair return policy. Zarifa USA has
a 14-Day, Unconditional, Money-Back Guarantee for all new massage chairs
purchased from ZarifaUSA.com. We will also pay for 100% of the return
shipping/freight costs for the full 14 calendar day return period!

Our 14 day return policy begins on the date you new chair ships out from our
massage chair warehouse (not the delivery date!).

You are responsible for disassembling and packing up your massage chair into the
original packing material (as well as any incurred costs) and having the chair
back to our warehouse within 14 calendar days of the original shipping date of
your chair to qualify for our free return offer (not the delivery date!). If
your chair is not prepared for shipping the original packing material, we will
still pick up and return ship the chair, but you will be responsible for 100% of
the return shipping/freight costs.

The only deduction from your refund will be damages to the chair that are not
covered under the standard warranty coverage, as well as the original white
glove delivery charges. 

If a product is outside the 14-day return period (not the delivery date!) a 20%
restocking fee does apply to the return. The restocking fee does not include the
product shipping and white glove delivery charges which will also be held.

Massage Chair Exchange Policy

If you live within the continental US and want to exchange your chair for
another model, you will be responsible for disassembling and packing up your
massage chair in the original packing material (as well as any incurred costs)
and having the chair back to our warehouse within 14 calendar days of the
original shipping date (not the delivery date!), but we will take care of the
return shipping/freight costs. Once you have decided upon your replacement
chair, we will bill you the difference between chair prices (chairs can only be
exchanged for chairs of equal or greater value). Free shipping also applies to
the new chair.

 

Non-Refundable Items:

Tens Units, Massagers or EMS Units with missing parts or accessories. Any item
not in its original condition, is damaged or missing parts for reasons not due
to our error are not accepted for exchange. Any massager (all products included)
that is purchased at a trade show or exhibit is non-refundable. Exchanges may be
done at the discretion of the sales person or team at said event only.

Extended Warranty Returns (All Products)

There are no returns on extended warranty purchases for any product. Extended
warranties can only be purchased at the time of product purchase, and once
purchased cannot be refunded.

Shipping - Non-Massage Chair Products

To return your product, you should contact us prior to shipping the item. You
will receive an RMA number which should be included with your product when you
ship it back to Zarifa USA. Depending on where you live, the time it may take
for your exchanged product to reach you, may vary.

If you are shipping an item over $75. you should consider using a trackable
shipping service or purchasing shipping insurance . We don’t guarantee that we
will receive your returned item.

Lost or Stolen Packages

Zarifa Corporation “Zarifa USA” is not responsible for lost or stolen packages
confirmed to be delivered to the address entered for an order. Upon inquiry,
Zarifa Corporation “Zarifa USA” will confirm delivery to the address provided.
date of delivery, tracking information and shipping carrier information for the
customer to investigate.

Warranty Claims

If your product is still actively under warranty and you are facing issues that
indicate that the product is defective, please follow the following steps:

1. Ensure your product warranty is registered: WARRANTY REGISTRATION

 2. Email us at support@zarifausa.com and provide the best contact information
for you, as well as what specific issue you are facing and the product you are
having issues with. We will do our best to help troubleshoot your product before
proceeding.

3. If the product isn't fixed by troubleshooting, you will need to ship the
product to our claims team:

Zarifa USA
Attn: Warranty Claims 
465 W Century Dr. Suite 3
Murray, UT 84123

4. Our Claims team will process your warranty claim and determine if the product
is easily repairable or requires replacement.

5. Our Claims team will send you a link to pay the standard $29.99 return
shipping fee for your product. Once paid, the repaired or replaced product will
swiftly be shipped back to you. 

It is important to remember that product warranty only covers product defects
under recommended use and does not cover normal wear and tear or improper use or
care for a product.

 

Support

 * FAQ
 * Contact Us
 * Return Policy
 * Warranty Registration
 * Financing

Resources

 * Product Manuals
 * Wellness Center
 * Shipping Policy
 * Order Tracking
 * Sitemap
 * Discounts
 * Local

Company

 * About US
 * Customer Testimonials
 * Careers
 * Wholesale Access
 * Affiliates Program
 * Terms of Service

Recent Articles

 * Does a Handheld Massage Gun Really Work?
 * Are Muscle Massage Guns Worth Buying?
 * Classic Back Massager With Heat
 * Benefits of a Shiatsu Foot Massager With Heat & Air
 * Best Home Massagers
 * Shiatsu Massage Cushion with Heat

 * 
 * 
 * 
 * 
 * 

American Express Diners ClubDiscoverMastercardVisa

© 2024, Zarifa USA.