myhouse.com.au Open in urlscan Pro
76.76.21.21  Public Scan

Submitted URL: https://link.myhouse.com.au/u/nrd.php?p=lreyjLybma_135160_268241_1_27&ems_l=301814&i=1&d=MzMyMDk2MDI%3D%7CbHJleW...
Effective URL: https://myhouse.com.au/shipping-and-delivery
Submission: On April 11 via api from US — Scanned from AU

Form analysis 4 forms found in the DOM

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Text Content

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AAEAD97E-CB53-414C-9F73-1D4B03696284Bag

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Home
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Delivery


DELIVERY

LAST UPDATED: 15/03/2023 



This policy applies to all products purchased online via our website/s
(“Products”) and forms part of the Terms and Conditions which apply to your
purchase of Products.




STANDARD DELIVERY

We offer free, unlimited standard shipping for all orders over $99 (inclusive of
GST) or more.

Orders under the value of $99 (inclusive of GST) will incur a flat rate of $9.95
for standard shipping no matter where you are located in Australia.




EXPRESS DELIVERY

We also offer express shipping for a flat rate of $13.95.

*Please note express shipping is not available in all postcodes of Australia.
Please refer here for the list of exclusions.




BULKY ITEMS

Bulky items, are all items such as bed heads, armchairs, and beach canopies are
available for standard delivery in Metro/Outer Metro areas of the following
cities: Sydney, Melbourne, Brisbane, Adelaide.

These lines are exempt from free shipping, and shipping charges are based on
product weight.

Bulky Items: $30 Per Item

MYH-1041637 - Palm Cove Beach Canopy

Bulky Items: $50 Per Item

MYH-1038813 - Deborah Hutton Bed Head

MYH-1037231 - MyHouse Bedhead Queen

MYH-1038812 - Home Beautiful Tufted Bed Head Queen

MYH-1038814 - Home Beautiful Armchair Charcoal

MYH-1038815 - Home Beautiful Armchair Grey

MYH-1038813 - Palm Cove Beach Canopy

Please keep in mind that there is no additional charge if you order other
non-bulky items in the same transaction.




GIFT CARDS

All e- gift vouchers will be sent via email at no charge.

Gift Cards are NOT eligible for refund.

Review our Gift Card Terms & Conditions




SHIPPING CHARGES AND FREE SHIPPING PROMOTIONS

Please note:

Any applicable shipping charges for your Order will be shown during the checkout
process.

We may at our discretion offer limited time Free Shipping promotions from time
to time based on the following eligibility criteria:

 * Order is placed during the stated promotional period;
 * Free shipping eligibility registration information must be completed in full
   (incorrect post codes will be advised in the registration process);
 * Free Shipping offer is valid for all Australian territories;
 * Shipping charges will apply to ineligible Products/Orders; and
 * Free shipping offer is not available for commercial or wholesale/bulk Orders.


TIMING OF DELIVERY

Please use the tracking number provided in your shipment confirmation to track
your shipment. Please allow 1-3 business days for your Order to be dispatched.

You may however experience longer delivery times due to other delivery
providers’ issues that are unforeseen or unavoidable events outside our control.

Our warehouse is open and shipping orders daily Monday to Friday. You can
purchase in confidence knowing that your goods will be dispatched from our
warehouse within 1-3 business days of placing your order.

Estimated delivery time within Australia is approximately 2 to 10 days from the
date your payment is received. The estimated delivery times are in business days
(Monday through Friday excluding public holidays in Victoria and NSW).

Estimated times are to be used as a guide only depending on your location and
the availability of stock. Whilst we endeavour to fulfil all Orders, please note
some items, sizes or colours may not be available at time of dispatch. You will
be refunded for items not available at time of dispatch. If your Product has not
arrived after the estimated delivery time, please contact Customer Service on
1300 136 936.

For more information on delivery times, please visit Australia Post, Couriers
Please, or Star Track.




SHIPPING METHOD:

Orders are delivered by Australia Post, Couriers Please, Star Track.

We only ship Orders to Australian postal addresses and post office boxes. Unless
otherwise agreed by us, we will deliver your Products to the Australian address
indicated on your Order Confirmation. We will use our reasonable efforts to
deliver your Products to you within the estimated delivery time; however, we do
not guarantee that we will deliver within this time frame. We are not
responsible for late delivery caused by any of our freight carriers as this is
outside our control.

If you have specified a recipient who is not you, for delivery purposes, then
you accept that evidence of a signature by a person who identifies themselves as
that person at that delivery address is evidence of delivery to you and
fulfilment by us of our delivery obligations.

Please note:

 * We sell and ship Products only within Australia. We will not make deliveries
   outside of Australia.
 * Our freight and handling fees do not include insurance and we are not
   responsible for any damage, destruction or loss of or to the Products after
   delivery to the freight carriers.


SAFE DROP

All orders are delivered with Authority to Leave, also known as Safe Drop. This
means, your order will be left in a safe place at the delivery address if there
is no one there to sign for the delivery. The delivery driver determines if
there's an appropriate safe, secure and weather-proof spot to leave the parcel. 
If Safe Drop isn't suitable, either because of bad weather or other factors, the
delivery driver may choose to take it to a local collection point to be
collected (such as your local post office).  If this happens, you'll be notified
by card to let you know where and when you can collect the delivery.




ORDER TRACKING

After your Order has been dispatched, a confirmation email will be sent to the
email address you provided, with details of the freight carrier and a tracking
number which you can use to track the shipping status of your Order.

Please note:

You will need to contact the freight carrier directly if you wish to update your
delivery

 * For Australia Post, visit https://auspost.com.au and click the login option
   at the top right-hand corner and select MyPost. If you already have an
   account, you can log straight in. Otherwise, click the 'Sign up for MyPost'
   link.
 * For Rendr,  call 1300 697 363.
 * For Couriers Please, submit a query via their contact form.
 * For Bulky Items, submit a query via their contact form.


CANCELLATION OR CHANGE

Subject to the Terms and Conditions that apply to your Order, it may be possible
for you to cancel or change your Order if your Order has not started the packing
process in our warehouse. Please contact one of our Customer Service
Representatives on 1300 136 936 or email us and if cancellation or change
remains possible, they will assist you.




FURTHER INFORMATION

For further information, please check our online Terms and Conditions.


SIGN UP TO STAY IN THE KNOW


Sign up

By submitting your email you agree to the Terms and Conditions and our Privacy
Collection Statement

SHOP PRODUCTS

 * Bedroom
 * Bathroom
 * Kitchen
 * Dining
 * Living
 * Outdoor
 * Pet
 * Gifting
 * Designers
 * Sale

CUSTOMER CARE

 * Contact Us
 * Terms and Conditions
 * Promotions
 * Returns
 * Privacy Collection Statement
 * Privacy & Security Policy
 * Shipping & Delivery
 * Payment
 * FAQ

ABOUT MYHOUSE

 * About Us
 * Stores
 * Blog
 * Brands

FOLLOW US ON

 * ADC78330-2425-40B5-BC46-F4F4E597A2CA9A9DE75F-86B0-4766-AB92-4BD41998A833

SHOP PRODUCTS

 * Bedroom
 * Bathroom
 * Kitchen
 * Dining
 * Living
 * Outdoor
 * Pet
 * Gifting
 * Designers
 * Sale

--------------------------------------------------------------------------------

CUSTOMER CARE

 * Contact Us
 * Terms and Conditions
 * Promotions
 * Returns
 * Privacy Collection Statement
 * Privacy & Security Policy
 * Shipping & Delivery
 * Payment
 * FAQ

--------------------------------------------------------------------------------

ABOUT MYHOUSE

 * About Us
 * Stores
 * Blog
 * Brands

--------------------------------------------------------------------------------

FOLLOW US ON

ADC78330-2425-40B5-BC46-F4F4E597A2CA9A9DE75F-86B0-4766-AB92-4BD41998A833

--------------------------------------------------------------------------------

© 2023 MyHouse. All Rights Reserved.


© 2023 MyHouse. All Rights Reserved.
BC916772-7371-424D-A730-0F36738C5043Find a store
F01950EC-CFC2-436A-AD04-50BC1346A9BDSign In
Bedroom
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Bathroom
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Living
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Kitchen
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Dining
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Pet
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Designers
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Brands
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Gifting
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Sale
4D3240D3-A1AC-49F1-8D53-2DF322C78BD1
 * Contact
 * About
 * Blog
 * Wishlist

05ECF188-5639-4DD9-9774-5E82E15C8A1D



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