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 * OUTLINE
   Privacy Policy
   * Effective Date: May, 2...
      * I. COLLECTION OF INFOR...
      * II. USE OF INFORMATION
      * III. DISCLOSURE OF INFO...
      * IV. INFORMATION SECURITY..
      * V. YOUR CHOICES
      * VI. INTERNATIONAL USERS
      * VII. STATE PRIVACY RIGHTS
      * CALIFORNIA PRIVACY RIGHTS
      * MAINE BROADBAND..
      * NEVADA PRIVACY RIGHTS
      * VIRGINIA PRIVACY RIGHTS
   
      * VIII. CHANGES TO THE PRI...
      * IX. STILL HAVE QUESTIO...
   
   * Data and Privacy Portal

OUTLINE
 * Privacy Policy
 * Effective Date: May, 2...
 * I. COLLECTION OF INFOR...
 * II. USE OF INFORMATION
 * III. DISCLOSURE OF INFO...
 * IV. INFORMATION SECURITY..
 * V. YOUR CHOICES
 * VI. INTERNATIONAL USERS
 * VII. STATE PRIVACY RIGHTS
 * VIRGINIA PRIVACY RIGHTS
 * Your Right to Know
 * Your Right to Access
 * Your Right to Delete
 * Your Right to Opt Out of the ...
 * Your Right to Appeal
 * Where to Exercise Your Rights
 * IX. CHANGES TO THE PRI...
 * IX. STILL HAVE QUESTIO...


PRIVACY POLICY


EFFECTIVE DATE: MAY, 2023

Visible values your business and is committed to protecting your privacy. This
Privacy Policy sets forth our policies and practices for the collection, use and
sharing of your information. Visible is a member of the Verizon family of
companies.

 


I. COLLECTION OF INFORMATION

We, and service providers acting on our behalf, collect information when you
visit our websites, use our apps, contact us, and when you subscribe to and use
our wireless service.

We collect information you provide directly to us. This includes personal
information such as your name, email address, phone number, postal address, a
username and password, payment information, and communications you send to us.

We collect information when you use our service. This includes information about
the calls you make and receive, text messages you send and receive, when you
visit our websites or use our app, and wireless network and device information,
including location, Internet protocol (IP) address and connection speed, mobile
telephone number, device and advertising identifiers, browser type, and
operating system. Some Visible devices include Verizon-provided system
applications that collect information about network and device conditions, which
is used to secure and improve our network and services.

We also collect information when you visit our sites and use our apps, including
through cookies and similar technology. This includes your IP address, mobile
number, device and advertising identifiers; browser and platform type, operating
system, connection speed and other attributes; pages that you visit before and
after visiting our sites; the date and time of your visit; information about the
links you click and pages you view within the sites and screen records.

We, and service providers acting on our behalf, automatically collect
information about your use of our sites or apps using cookies, pixels, web
beacons, scripts, and other similar technologies. We use this information to
analyze visitor activity on our site to understand website traffic patterns and
engagement, administer our sites, measure advertising effectiveness, to gather
demographic information about our customer base as a whole, and for other
business purposes.

We and our partners also use these tools to collect and store information about
our users. You can control the use of cookies using browser controls, but if you
choose to disable cookies, you may limit your use of certain features or
functions on our websites or services.

We also allow advertising companies to collect information about your activity
on our websites and in our app, for example through cookies, mobile ad
identifiers, pixels, web beacons and social network plugins, to help us provide
more relevant Visible advertisements on our website and on others’ sites and
apps. These ads may be tailored for you based on your activity on Visible sites
and combined with your activities on other websites and in apps where these
advertising companies are present. These advertising companies may also use
information they collect for others’ advertising purposes. The use of
information collected about your visits over time and across different websites,
apps and devices is known as “cross-contextual interest-based advertising.”

Visible websites may also include social network or other third-party plug-ins,
widgets, or other similar technology that may provide information to associated
social networks or third parties even if you do not click on or otherwise
interact with the plug-ins and widgets.

We collect info when you contact us. When you contact us or we contact you, we
may monitor or record that communication for quality assurance, training and
security purposes.

We collect information about you from others. We may obtain information about
you from other sources, including from companies that collect consumer
information such as demographic and interest data. In addition, if you access
third-party services, such as Facebook, Google, or Twitter, from our sites or
apps, to log into our sites or apps, or to share information about your
experience, we may collect information from these third-party services.

 


II. USE OF INFORMATION

We use the information we collect to deliver service, to market to you, and for
other business purposes, including to:

 * Fulfill your requests for products, services, information and customer
   support;
 * Determine products and services that may interest you and market them to you,
   including on Visible sites and apps and on others’ sites, services, apps and
   devices as described in Section V below;
 * Analyze the use of the sites, apps, and service for our purposes, such as
   product and service enhancements;
 * Research and develop new products and services;
 * Authenticate you;
 * Customize the content you see when you use our sites and apps;
 * Secure and improve our network and services;
 * Detect and prevent potentially prohibited, fraudulent or illegal activities
   and otherwise in accordance with our Terms of Use; and
 * For any other purposes disclosed to you at the time we collect your
   information or with your consent.

 


III. DISCLOSURE OF INFORMATION

We share information about you with vendors and partners who do work on our
behalf and for other business purposes. We may also share certain information
about you with affiliates for marketing.

 * Authorized service providers and partners. We share your information with
   service providers and partners that help us with a variety of things,
   including development and delivery of our sites, apps and service. This
   includes services provided by others to help us with analytics, including
   Google Analytics, which may include storing and accessing cookies and other
   information on your computer or wireless device.
 * Business transfers. We may share your information in connection with a
   substantial corporate transaction, such as a merger, consolidation, asset
   sale, or in the unlikely event of bankruptcy.
 * Legal purposes. We may disclose information (1) to respond to subpoenas,
   court orders, legal process, law enforcement requests, legal claims or
   government inquiries and in emergencies such as those involving the danger of
   death or serious injury to any person; (2) to advance, protect or defend the
   rights, interests, property, safety, and security of Visible, our affiliates,
   users, or the public; (3) to identify, protect against, and address
   unauthorized or unlawful use of our sites, apps or service, or our network;
   and (4) to outside auditors and regulators.
 * Aggregated and De-identified Information. We may aggregate or otherwise
   de-identify information and use it for our own purposes or share it with
   third parties for their own purposes.
 * With your consent. We may share information for any other purposes disclosed
   to you at the time we collect the information or pursuant to your consent.

If you access third-party services, such as Facebook, Google, or Twitter,
through our sites or apps, to log in or to share information about your
experience with others, these third-party services may be able to collect
information about you and they may notify your connections on the third-party
services about your use of the site or app, in accordance with their own privacy
policies.

 


IV. INFORMATION SECURITY AND RETENTION

We use reasonable measures to help protect information from loss, theft, misuse
and unauthorized access, disclosure, alteration and destruction. You should
understand that no data storage system or transmission of data over the Internet
or any other public network can be guaranteed to be 100 percent secure.

Our policies require that we retain records for as long they are needed to
provide you service or for legal, tax, audit, investigative, and/or security
purposes and then securely delete or destroy them.

 


V. YOUR CHOICES

You have choices about certain ways we use and share information about you.

Marketing. You have choices about receiving marketing from Visible. If you would
like to be removed from Visible’s email marketing list, you can opt out using
the unsubscribe instructions, usually found at the bottom of the emails.

Website information used for interest based advertising. You have the choice to
stop the information collected from your activity on Visible sites to be used to
customize advertisements you see on the internet. Please visit Your Privacy
Choices or enable a Global Privacy Control signal when visiting our sites. If
you opt out, you may still see Visible advertisements, but they may not be as
relevant to you.

 


VI. INTERNATIONAL USERS

Our sites, apps and service are designed for and targeted to U.S. audiences and
are governed by and operated in accordance with the laws of the U.S. We make no
representation that our apps, sites or services are operated in accordance with
the laws or regulations of any other nation. By using our apps, sites or service
and providing us with information, you understand and agree that your
information may be transferred to and stored on servers located outside your
resident jurisdiction and, to the extent you are a resident of a country other
than the United States, that you consent to the transfer of such data to the
United States for processing by us in accordance with this Privacy Policy.

 


VII. STATE PRIVACY RIGHTS

CALIFORNIA PRIVACY RIGHTS

California Consumer Privacy Act

The California Consumer Privacy Act, or CCPA, gives you specific rights as a
California resident.
The law provides you with the right to know what information we collect about
you and how we use it; to access, delete, and correct that information within
certain limitations; to tell us not to sell or share personal information about
you; and to not be discriminated against for invoking these rights.


Your Right to Know

We describe the personal information we collect, how we use it, in this privacy
policy. We collect personal information when you interact with us and use our
products and services, from certain third-party sources and from our network and
the devices you use.

Depending on what products and services you use and how you interact with us, we
may collect these categories of personal information, some of which may be
considered sensitive personal information under California law:

 * Identifiers, including, name, billing and email address, mobile device
   identifiers, IP address, account credentials, and other similar identifiers
 * Personal information that reveals your driver’s license or state
   identification card; account log-in, financial account, debit card, or credit
   card number
 * Characteristics of legally protected classifications, such as race and
   gender, if you provide them to us
 * Commercial information, such as products or services you purchase and
   financial information
 * Internet or other electronic network activity information, including browsing
   history, search history on our site, and information regarding your
   interaction with our websites applications, and advertisements
 * Precise geolocation data from our apps when you permit it
 * Audio, electronic, visual, or similar information, such as voice recordings
   of customer service calls
 * Inferences drawn from any of the information described above to create a
   profile reflecting your preferences, characteristics, predispositions, and
   behavior.
 * Secure Account Information including account log-in, financial account, debit
   card, or credit card number in combination with any required security or
   access code, password, or credentials allowing access to an account
 * And other information that may identify, relate to, describe, or is capable
   of being associated with you.

We incorporate personal information into different types of records, not always
by distinct data elements. For example, your name could be part of your customer
account record, transaction record, or call records. Our policies require that
we retain records for as long they are needed for legal, tax, audit,
investigative, and/or security purposes and then securely delete or destroy
them.

We use this information for business and commercial purposes as well as disclose
it to third parties, such as vendors and partners and to law enforcement, among
others, as detailed elsewhere in this policy. “Business and commercial purposes”
includes providing services to you; communicating with you and providing
customer service; personalizing your experiences; improving our services;
providing marketing and advertising; debugging; auditing our processes and
services; short-term transient uses; research; and security, fraud, and legal
compliance purposes. Examples and additional detail about these types of uses
can be found in this Privacy Policy.

We allow select third parties to directly collect information about your
activity on our websites using cookies and other web technologies. These ad
entities use information they collect to help us provide more relevant Visible
advertisements on other websites and apps and may also use information for their
own or others’ advertising purposes. For information about how to opt out of
these activities, please visit the “Your Right to Opt Out of Sale or Sharing of
Personal Information” section below. We do not have actual knowledge that the
personal information of consumers under 16 years of age is included in this
selling or sharing.

California law defines sensitive personal information as:

 * information that reveals your social security, driver’s license, state
   identification card, or passport number
 * account log-in, financial account, debit or credit card number along with
   required security or access code, password, or credentials allowing access to
   an account
 * precise geolocation
 * racial or ethnic origin, religious or philosophical beliefs, or union
   membership
 * contents of your mail, email, and text messages unless we are the recipient
   of the communication
 * genetic data
 * using biometrics to uniquely identify you and collecting or analyzing
   personal information about your health, sex life or sexual orientation

We do not use, sell, share, or disclose sensitive personal information, as
defined by California law, for any purpose other than to provide the goods or
services requested by you, with your consent, or for other purposes expressly
authorized by California law, such as to detect security incidents.


Your Right to Access

You have the right to request access to specific pieces and categories of
personal information we collected about you. You or your authorized agent can do
this by accessing our Data and Privacy Portal or via the email address provided
below. We will honor up to two consumer rights requests every twelve months as
required by California law.


Your Right to Delete

You have the right to request that Visible delete personal information we have
about you but all the information we collect today is subject to exemption under
California law. The personal information that Visible collects and retains today
is used to provide service to you and for related purposes as described in this
Privacy Policy. We retain this information only as long as necessary for
business, accounting, tax, security or legal purposes and then securely delete
it.


Your Right to Correct

You have the right to correct inaccurate personal information that Visible
maintains about you. You or your authorized agent may submit a request to
correct. Instructions on how to submit this request can be found below under
“Where to Exercise Your Rights.”


Your Right to Opt Out of the Sale or Sharing of Personal Information

California law gives you the right to opt out of the sale or sharing of personal
information. The term “sale or sharing” is broadly defined to include sharing
personal information for monetary or other valuable consideration and the
sharing of your information for cross contextual advertising purposes, but does
not cover all sharing of personal information.

Our activities that fall under the definition of “sale or sharing” under
California law are:

 * using third-party advertising companies that collect information about your
   visit to our websites and app using cookies and other web technologies to
   inform our and others’ cross contextual advertising;
 * sharing customer information with third-party advertising and social media
   companies to help them better target our advertising on their websites and
   applications;
 * sharing customer information with third-parties to help find other potential
   customers using interest segments they create from your activities across
   non-affiliated websites and apps.

To opt out of the sale or sharing of personal information, please visit Your
Privacy Choices

We also recognize that you are exercising your choice to opt out if you engage a
browser-based Global Privacy Control (GPC) when visiting our sites. If you are a
Visible member who is logged in to your account when using the GPC signal, we
will apply your choice to activity on our website whenever you are logged in and
to non-website activities across your account. However, if you are not logged in
or don’t have an account and use a GPC, we will opt you out of sharing activity
on our sites, but may need more information from you to identify you and apply
your choice to non-website sharing activities.

 

Your Right to Not Be Discriminated Against

We will not discriminate against you if you exercise any rights described in
this section. We will not deny goods or services, charge different prices or
rates for goods or services, or provide you a different level or quality of
goods and services. You also have the right to receive information about the
financial incentives that we offer to you.


Where to Exercise Your Rights

You or your authorized agent can exercise your right to access, delete, or
correct data by:

 * Visit the Visible Data and Privacy Portal
 * Send an email to  privacy@visible.com



We require you to verify your identity using the processes described in the
portal before we fulfill your request.

You can authorize an agent to exercise your California privacy rights on your
behalf. To designate a business or individual as your agent, use our Data and
Privacy Portal to “Assign and manage your authorized agent. We may require
additional proof that you granted the authority.

We will endeavor to respond to your requests within 45 days, but it may take up
to 90 days. If we need more than 45 days, we will contact you to let you know
that we need additional time.

Are you a Visible Merch Store customer? Please visit the Visible Merch Store
Privacy Policy for information about how to exercise your rights.

Are you a Visible Communities user? Please visit the Visible Community Privacy
Policy for information about how to exercise your rights.


Reporting

The table below reports the number of verified requests to know received from
consumers and other individuals in 2021. Because all personal information
collected from users is required to provide service, consumers and other
individuals do not have the option to delete personal information. Visible also
received 235 unverified requests to know and 91 unverified requests to delete
via email in 2021.


Total Requests
527
Complied With
527
Not Complied With
0
Average Response Time (days)
5


If you have questions about your rights under California law, email us at
privacy@visible.com

Other California Privacy Rights

California customers may request, once per year, that we disclose the identity
of any third parties with whom we have shared personal information for the third
parties’ direct marketing purposes within the previous calendar year, along with
the type of personal information disclosed.

California residents under age 18 who are registered users of online sites,
services or applications may request and obtain removal of content or
information they have publicly posted. Your request should include a detailed
description of the specific content or information to be removed. Please be
aware that your request does not guarantee complete or comprehensive removal of
content or information posted online and that the law may not permit or require
removal in certain circumstances.

MAINE BROADBAND CUSTOMER PRIVACY RIGHTS

The Maine Broadband Internet Access Service Customer Privacy Act gives privacy
rights to current and former subscribers of mass market broadband Internet
access service in Maine, as well as applicants. The Maine law gives you the
right to control certain ways that we use or share information we have about you
and requires that we provide you with a notice of your rights and our
obligations under this law. We do this in this section.

The Maine law also requires us to take reasonable measures to protect customer
personal information. We describe this in an earlier section of this privacy
policy.

We will not use, disclose, sell, or permit access to broadband customer personal
information (personally identifying information about a customer or information
from a customer’s use of broadband Internet access service) except with
affirmative consent or for the following purposes allowed under the Maine law:
to provide and maintain your broadband services; market and advertise our
communications-related services to you; comply with lawful court orders; bill
and collect; protect users from fraudulent, abusive, or unlawful use of or
subscription to such services; or provide location information in response to
certain emergency situations..

The Maine law also provides you with a right to opt out of any use or sharing of
data that is not customer personal information under the law. At this time, we
do not collect information about you as a broadband customer that is not
customer personal information. If we begin collecting such information in the
future, we will give you the right to opt out of its use and sharing.

We will not refuse to provide you with broadband service, charge you a penalty,
or offer you a discount based on whether you agree that we can use or share your
broadband customer personal information.

NEVADA PRIVACY RIGHTS

Nevada law allows consumers to opt out of the sale of personal information by
online service providers such as website operators and data brokers. Nevada law
defines “sale” as the exchange of certain personally identifiable information
for money. Personally identifiable information includes name, address, phone
number, Social Security number, or any identifier that can be used to contact a
consumer electronically.

Visible does not currently sell personal information as defined by Nevada law
and has no plans to start. If Visible ever starts selling such personal
information, current Visible customers will be opted out. If you have any
questions, please contact us at  privacy@visible.com.

VIRGINIA PRIVACY RIGHTS

Virginia consumers have certain rights as it relates to personal information.
These rights include the right to know what information we collect about you and
how we use it; to access and delete certain information; to request that we
correct information that you believe is inaccurate; to opt out of having
personal information about you sold, used for targeted advertising to you, or
used to build a profile about you to make legally or similar significant
decisions about you; to have us not use sensitive data about you without your
consent; to not be discriminated against for invoking these rights; and to
appeal the denial of a request to exercise one of these privacy rights.


Your Right to Know

We describe the personal information we collect and how we use it in this
Privacy Policy. We collect personal information when you interact with us and
use our products and services, from certain third-party sources and from our
network and the devices you use. Depending on what products and services you use
and how you interact with us, we may collect these categories of personal
information:

 * Identifiers, including, name, billing and email address, mobile device
   identifiers, IP address, account credentials, business customer
   representative contact information, and other similar identifiers
 * Personal information that reveals your social security, driver’s license,
   state identification card, or passport number; account log-in, financial
   account, debit card, or credit card number
 * Characteristics of legally protected classifications, such as race and
   gender, if you provide them to us
 * Commercial information, such as products or services you purchase and
   financial information.Internet or other electronic network activity
   information, including browsing history, search history on our site, and
   information regarding your interaction with our websites applications, and
   advertisements
 * Precise geolocation data from our apps when you permit it
 * Audio, electronic, visual, thermal, olfactory, or similar information, such
   as voice recordings of customer service calls and photographs of customer
   equipment
 * Inferences drawn from any of the information described above to create a
   profile reflecting your preferences, characteristics, predispositions, and
   behavior.
 * Secure Account Information including account log-in, financial account, debit
   card, or credit card number in combination with any required security or
   access code, password, or credentials allowing access to an account
 * And other information that may identify, relate to, describe, or is capable
   of being associated with you.

We use this information for business and commercial purposes as well as disclose
it to third parties, such as vendors and partners and to law enforcement, among
others, as detailed elsewhere in this policy. “Business and commercial purposes”
includes providing services to you; communicating with you and providing
customer service; personalizing your experiences; improving our services;
providing marketing and advertising; debugging; auditing our processes and
services; short-term transient uses; research; and security, fraud, and legal
compliance purposes. Examples and additional detail about these types of uses
can be found in this Privacy Policy.

We also allow select third parties to directly collect information about your
activity on our websites using cookies and other web technologies. These ad
entities use information they collect to help us provide more relevant Visible
advertisements on other websites and apps and may also use information for their
own or others’ advertising purposes. For information about how to opt out of the
use of this information for advertising purposes, please visit the “Your Right
to Opt Out of the Sale of Personal Information and Targeted Advertising” section
below. We do not have actual knowledge that the personal information of
consumers under 16 years of age is included in this selling or sharing.

Virginia law defines sensitive personal information to include: personal data
revealing racial or ethnic origin, religious beliefs, mental or physical health
diagnosis, sexual orientation, or citizenship or immigration status; processing
genetic or biometric data for the purpose of uniquely identifying you; personal
data collected from a known child; and precise geolocation data. We do not use,
sell, share, or disclose sensitive personal information for any purpose other
than to provide the goods or services requested by you, with your consent, or
for other purposes expressly authorized by Virginia law.


Your Right to Access

You have the right to request access to specific pieces and categories of
personal information we collected about you. You or your authorized agent can do
this by accessing our Data and Privacy Portal or via the email address provided
below. We will honor up to two consumer rights requests every twelve months as
required by Virginia law.


Your Right to Delete

You have the right to request that Visible delete personal information we have
about you but all the information we collect today is subject to exemption under
Virginia law. The personal information that Visible collects and retains today
is used to provide service to you and for related purposes as described in this
Privacy Policy. We retain this information only as long as necessary for
business, accounting, tax, security or legal purposes and then securely delete
it.


Your Right to Correct

You have the right to correct inaccurate personal information that Visible
maintains about you. You or your authorized agent may submit a request to
correct. Instructions on how to submit this request can be found below under
“Where to Exercise Your Rights.”


Your Right to Opt Out of the Sale of Personal Information and Targeted
Advertising

Virginia consumers have the right to opt out of the sale of personal information
and the right to opt out of certain targeted advertising practices. The term
“sale” is defined to mean the exchange of personal data for monetary
consideration and “targeted advertising” means using information from your
activities across non-affiliated websites and apps to determine your interests
and target our advertising to you.

We do not sell information as defined by the Virginia law. Our activities that
fall under the definition of “targeted advertising” under the Virginia law are:

 * using third-party advertising companies that collect information about your
   visit to our websites and app using cookies and other web technologies to
   inform our and others’ cross contextual advertising;
 * using third-party advertising and social media companies to help us target
   our advertising and find potential new customers using the interest segments
   they create from your activities across non-affiliated websites and apps;
 * using consumer information we obtain from third-parties to better customize
   our advertising, when that information is derived from your activities across
   non-affiliated sites and apps.

To opt out of targeted advertising, please visit Your Privacy Choices

We also recognize that you are exercising your choice to opt out if you engage a
browser-based Global Privacy Control (GPC) when visiting our sites. If you are a
Visible member who is logged in to your account when using the GPC signal, we
will apply your choice to sharing and use of cross contextual activity on our
website whenever you are logged in and to non-website activities across your
account. However, if you are not logged in or don’t have an account and use a
GPC signal, we will opt you out of activity on our sites, but may need more
information from you to identify you and apply your choice to non-website
activities.


Your Right to Opt Out of Profiling

We do not use personal information to profile in furtherance of decisions that
produce legal or similarly significant effects concerning a consumer.


Your Right to Appeal

If we deny your privacy rights request, you have the right to appeal that
decision. You may submit an appeal using a link in the notice informing you of
the denial. You also may submit an appeal by emailing us at privacy@visible.com.
Please use the subject line "APPEAL" and provide your name, contact information
including phone number, a description of the decision you are appealing, and the
reason for your appeal.


Where to Exercise Your Rights

You or your authorized agent can exercise your right to access, or correct data
by:

 * Visit the Visible Data and Privacy Portal
 * Send an email to  privacy@visible.com



We require you to verify your identity using the processes described in the
portal before we fulfill your request.

You can authorize an agent to exercise your Virginia privacy rights on your
behalf. To designate a business or individual as your agent, use our Data and
Privacy Portal to “Assign and manage your authorized agent.” We may require
additional proof that you granted the authority.

We will endeavor to respond to your requests within 45 days, but it may take up
to 90 days. If we need more than 45 days, we will contact you to let you know
that we need additional time.

Are you a Visible Merch Store customer? Please visit the Visible Merch Store
Privacy Policy for information about how to exercise your rights.

Are you a Visible Communities user? Please visit the Visible Community Privacy
Policy for information about how to exercise your rights.



VIII. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. When we update the Privacy
Policy, we will revise the “Effective Date” date above and post the new Privacy
Policy.

 


IX. STILL HAVE QUESTIONS?

If you have any questions about this Privacy Policy or our practices, please
contact us at privacy@visible.com.


Data and Privacy Portal
To learn more about how to view and manage your data, visit the Your Account
section on our Help page.

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PRIVACY POLICY


EFFECTIVE DATE: MAY, 2023

Visible values your business and is committed to protecting your privacy. This
Privacy Policy sets forth our policies and practices for the collection, use and
sharing of your information. Visible is a member of the Verizon family of
companies.

 


I. COLLECTION OF INFORMATION

We, and service providers acting on our behalf, collect information when you
visit our websites, use our apps, contact us, and when you subscribe to and use
our wireless service.

We collect information you provide directly to us. This includes personal
information such as your name, email address, phone number, postal address, a
username and password, payment information, and communications you send to us.

We collect information when you use our service. This includes information about
the calls you make and receive, text messages you make and receive, websites you
visit, mobile applications you use, and wireless network and device information,
including location, Internet protocol (IP) address and connection speed, mobile
telephone number, device and advertising identifiers, browser type, and
operating system. Some Visible devices include Verizon-provided system
applications that collect information about network and device conditions, which
is used to secure and improve our network and services.

We also collect information when you visit our sites and use our apps, including
through cookies and similar technology. This includes your IP address, mobile
number, device and advertising identifiers; browser and platform type, operating
system, connection speed and other attributes; pages that you visit before and
after visiting our sites; the date and time of your visit; information about the
links you click and pages you view within the sites; and screen records.

We and our partners also automatically collect information about your use of our
sites or apps using cookies, pixels, web beacons, scripts, and other similar
technologies. We use the information collected in this way to analyze trends,
administer websites, analyze users’ movements around our websites, and to gather
demographic information about our customer base as a whole. We and our partners
also use these tools to collect and store information about our users. You can
control the use of cookies using browser controls, but if you choose to disable
cookies, you may limit your use of certain features or functions on our websites
or services.

We also allow advertising companies to collect information about your activity
on our websites and in our app, for example through cookies, mobile ad
identifiers, pixels, web beacons and social network plugins, to help us provide
more relevant Visible advertisements on our website and on others’ sites and
apps. The use of information collected about your visits over time and across
different websites, apps and devices is known as “interest-based advertising.”
Please see Section V below for more information with regard to the use of your
information for these purposes.

We collect info when you contact us. When you contact us or we contact you, we
may monitor or record that communication for quality assurance, training and
security purposes.

We collect information about you from others. We may obtain information about
you from other sources, including from companies that collect consumer
information such as demographic and interest data. In addition, if you access
third-party services, such as Facebook, Google, or Twitter, from our sites or
apps, to log into our sites or apps, or to share information about your
experience, we may collect information from these third-party services.

 


II. USE OF INFORMATION

We use the information we collect to deliver service, to market to you, and for
other business purposes.

 * We use the information we collect to:
 * Fulfill your requests for products, services, information and customer
   support;
 * Determine products and services that may interest you and market them to you;
 * Analyze the use of the sites, apps, and service for our purposes, such as
   product and service enhancements;
 * Research and develop new products and services;
 * Authenticate you;
 * Customize the content you see when you use our sites and apps;
 * Secure and improve our network and services;
 * Detect and prevent potentially prohibited, fraudulent or illegal activities
   and otherwise in accordance with our Terms of Use; and
 * For any other purposes disclosed to you at the time we collect your
   information or with your consent.

 


III. DISCLOSURE OF INFORMATION

We share information about you with vendors and partners who do work on our
behalf and for other business purposes. We may also share certain information
about you with affiliates for marketing.

 * Authorized service providers and partners. We share your information with
   service providers and partners that help us with a variety of things,
   including development and delivery of our sites, apps and service. This
   includes services provided by others to help us with analytics which may
   include storing and accessing cookies and other information on your computer
   or wireless device.
 * Affiliates. We share customer information with our affiliates, including
   the Verizon and Oath family of companies, for a variety of purposes,
   including, for example, providing you with the latest information about our
   products and services and offering you our latest promotions. You can limit
   the sharing of certain types of customer information, known as Customer
   Proprietary Network Information, or CPNI, within the Verizon family of
   companies for marketing services to you that are different from your current
   Visible services. See “Your Choices,” below.
 * Business transfers. We may share your information in connection with a
   substantial corporate transaction, such as a merger, consolidation, asset
   sale, or in the unlikely event of bankruptcy.
 * Legal purposes. We may disclose information (1) to respond to subpoenas,
   court orders, legal process, law enforcement requests, legal claims or
   government inquiries and in emergencies such as those involving the danger of
   death or serious injury to any person; (2) to advance, protect or defend the
   rights, interests, property, safety, and security of Visible, our affiliates,
   users, or the public; (3) to identify, protect against, and address
   unauthorized or unlawful use of our sites, apps or service, or our network;
   and (4) to outside auditors and regulators.
 * Aggregated and De-identified Information. We may aggregate or otherwise
   de-identify information and use it for our own purposes or share it with
   third parties for their own purposes.
 * With your consent. We may share information for any other purposes disclosed
   to you at the time we collect the information or pursuant to your consent.

If you access third-party services, such as Facebook, Google, or Twitter,
through our sites or apps, to log in or to share information about your
experience with others, these third-party services may be able to collect
information about you and they may notify your connections on the third-party
services about your use of the site or app, in accordance with their own privacy
policies.

 


IV. INFORMATION SECURITY..

We use reasonable measures to help protect information from loss, theft, misuse
and unauthorized access, disclosure, alteration and destruction. You should
understand that no data storage system or transmission of data over the Internet
or any other public network can be guaranteed to be 100 percent secure.

 


V. YOUR CHOICES

You have choices about certain ways we use and share information about you.

Customer Proprietary Network Information. Visible customers may choose to limit
the use and sharing of Customer Propriety Network Information (or “CPNI”) among
Visible’s affiliates, which includes the Verizon family of companies, for the
purpose of marketing communications-related services that are different from
those you currently have. CPNI is information that relates to the type,
quantity, destination, technical configuration, location, amount of use and
related billing information of your telecommunications or interconnected Voice
over Internet Protocol (VoIP) services. Federal law governs our use and sharing
of CPNI. Notice about Visible’s use and sharing of CPNI and the choices you have
may be provided in your monthly statement or in other ways. To opt out, log in
to your account and go to “Privacy” in your Account in the Visible app or online
at www.visible.com/account/privacy.

Marketing. You have choices about receiving marketing from Visible. If you would
like to be removed from Visible’s email marketing list, you can opt out by
following the unsubscribe instructions, usually found at the bottom of the
emails.

Cookies. You may be able to refuse or disable cookies by adjusting your web
browser settings. Because each web browser is different, please consult the
instructions provided by your web browser (typically in the “help” section). If
you choose to refuse, disable, or delete these technologies, some of the
functionality of our apps or sites may no longer be available to you.

Do-Not-Track Signals and Similar Mechanisms. Some web browsers transmit
"do-not-track" signals to websites. Because of differences in how web browsers
incorporate and activate this feature, it is not always clear whether users
intend for these signals to be transmitted, or whether they even are aware of
them. We currently do not take action in response to these signals.

 


VI. CALIFORNIA PRIVACY RIGHTS

We are required to disclose information, upon request, to our California
customers and to allow California residents under age 18 who are registered
users to request removal of information they have publicly posted.

A business subject to California Civil Code section 1798.83 is required to
disclose to its California customers, upon request, the identity of any third
parties to whom the business has disclosed personal information within the
previous calendar year, along with the type of personal information disclosed,
for the third parties' direct marketing purposes. Please note that under
California law, businesses are only required to respond to a customer request
once during any calendar year.

A business subject to California Business and Professions Code Section 22581
must allow California residents under age 18 who are registered users of online
sites, services or applications to request and obtain removal of content or
information they have publicly posted. Your request should include a detailed
description of the specific content or information to be removed. Please be
aware that your request does not guarantee complete or comprehensive removal of
content or information posted online and that the law may not permit or require
removal in certain circumstances. You can contact us by email
at privacy@visible.com.

 


VII. NEVADA PRIVACY RIGHTS

Nevada customers can opt out of the potential future sale of their personal
information

Visible doesn’t sell personal information today and we don’t have plans to
start. However, Nevada customers can opt out now should we ever change our
practices and offer information for sale in the future.

Nevada law defines “sale” as the exchange of certain customer information for
money, where the recipient also intends to sell that information. Customer
information includes name, address, phone number, SSN, or any identifier that
can be used to contact you electronically.

To opt out of the potential future sale of your personal information, send an
email to privacy@visible.com.

 


VIII. INTERNATIONAL USERS

Our sites, apps and service are designed for and targeted to U.S. audiences and
are governed by and operated in accordance with the laws of the U.S. We make no
representation that our apps, sites or service are operated in accordance with
the laws or regulations of any other nation. By using our apps, sites or service
and providing us with information, you understand and agree that your
information may be transferred to and stored on servers located outside your
resident jurisdiction and, to the extent you are a resident of a country other
than the United States, that you consent to the transfer of such data to the
United States for processing by us in accordance with this Privacy Policy.

 


IX. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. When we update the Privacy
Policy, we will revise the “Effective Date” date above and post the new Privacy
Policy.

 


IX. STILL HAVE QUESTIONS?

If you have any questions about this Privacy Policy or our practices, please
contact us at privacy@visible.com.

© 2019 Visible Service LLC

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Subscribe to stay in the loop.

Email address
Submit

That is not a valid email format. Please try again.

Apps

iOS Android

Shop

Apple Google Samsung Motorola Merch Store

Services

Community Affirm financing Visible Protect Returns Policy Upgrade Program

Company

Careers Reviews Feedback

--------------------------------------------------------------------------------

10000 Park Meadows Drive Suite 200, Lone Tree, CO 80124 © 2023 Visible. All
rights reserved.

Sitemap

Terms & Conditions

Terms of Use

Legal Disclosures

About our Ads

Supplemental Terms

Privacy Policy

Your Privacy Choices