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Text Content

Pickup - Sam's Club

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ORDER AHEAD WITH CURBSIDE PICKUP.

Just pull up and we'll load it for you! Free for Plus.*

Shop Now

See terms.





FREE CURBSIDE PICKUP.* AND SO MUCH MORE.

When you upgrade to Plus!.

Upgrade Now

See terms.


ROLL UP. AND OUT.
IT’S THAT EASY.


SHOP & PAY ONLINE 24/7.

Search for items labeled “Pickup” to start your order.





CHECK IN ON YOUR PHONE.

When your order is ready, park in a Curbside Pickup spot & use the app or text
to check in.




STAY IN THE CAR.

Stay in the car.





NEXT STEP: EASY APP SHOPPING.

Clear your list, your way. Straight from your phone.

Download the app.

Scan to download.




FREQUENTLY ASKED QUESTIONS


WHAT IS CURBSIDE PICKUP?

Curbside Pickup is a service that lets you shop your club and pick up your
order, all without leaving your car. Shop online or in the Sam’s Club app. When
your order is ready, just head to the club and check in via text or app. Park in
a Curbside Pickup spot, and we’ll load your car for you.


WHAT DOES CURBSIDE PICKUP COST?

Curbside Pickup is always free for Plus members and has a $4 fee per order for
Club members.


WHEN IS PICKUP AVAILABLE?

Curbside Pickup for Plus members begins at 7am Monday to Saturday and at 10am
Sunday. Curbside Pickup begins at 10am for Club members.


HOW DO I PAY FOR CURBSIDE PICKUP?

All Curbside Pickup orders require online prepay using one of these options:

 * Visa®
 * MasterCard®
 * American Express®
 * Discover®
 * Sam's Club Credit Card
 * Sam's Club Gift Cards
 * Debit Card


WHAT PRODUCTS CAN BE ORDERED FOR CURBSIDE PICKUP?

As you shop, look for items marked “Pickup.” Items that show only “Ship this
item” are not available for Curbside Pickup. Curbside Pickup orders are subject
to availability and are limited by the Sam's Club Merchandise Policy.


IS THERE A MINIMUM AMOUNT FOR CURBSIDE PICKUP ORDERS?

No. Please order as much (or as little) as you like.


CAN I ORDER REFRIGERATED OR FROZEN ITEMS?

Absolutely! We'll keep your refrigerated and frozen items in a
temperature-controlled area until you arrive.


HOW WILL I KNOW THAT MY ORDER IS READY?

We'll send you a confirmation email, in-app message or text if you provided your
mobile number. (Message data and rates may apply.)


HOW LONG DO I HAVE TO PICK UP MY ORDER?

We'll hold your Curbside Pickup order for up to 24 hours after your scheduled
Curbside Pickup time. Orders not picked up within 24 hours are subject to
cancellation.


WHAT DO I NEED TO PICK UP MY ORDER?

You'll need your order number and a current government-issued photo ID.


WHAT SHOULD I DO WHEN I GET TO THE CLUB?

When you arrive, park in a Curbside Pickup spot, then sign in using the Sam's
Club app or text messages. We'll bring you your order and load it in your car.


CAN I HAVE SOMEONE ELSE PICK UP MY ORDER?

Yes. Just enter the person's name, email address and phone number during
checkout by using the “Additional Pickup Person” feature. When they arrive,
they'll need your order number and an ID and will pick up your order inside the
club at Member Services. Unfortunately, an additional Curbside Pickup person
can't be added once your order is submitted.


CAN THE ADDITIONAL PICKUP PERSON USE CURBSIDE PICKUP?

Not at this moment. The Additional Pickup Person you identify during checkout
will need to go to Member Services for assistance with your order.


CAN I GET A RECEIPT AND/OR A GIFT RECEIPT?

Yes! We'll email your receipt after you pick up your order. For a gift receipt,
select that option during checkout and provide the requested information, then
we'll email the gift receipt.


WHAT IS THE AUTHORIZATION HOLD ON MY ACCOUNT?

An authorization hold is a temporary hold placed on your credit or debit card
when you place an order. This hold is made to confirm available funds in the
amount of your purchase price.

If you order items of variable weight, such as fresh meat, we may authorize a
hold that slightly exceeds the final purchase price. Don't worry, you'll only be
charged for the items you actually receive. Your credit card company or bank
will remove the additional amount of the authorization hold, typically within
three to five business days.


MY ORDER WAS CANCELED. WHY DO I STILL SEE A CHARGE?

You will not be charged for a canceled order. However, the authorization hold
for a canceled order may still appear in your credit card transactions or
checking account. Your credit card company or bank will remove the authorization
hold, typically within three to five business days.


CAN I CANCEL A CURBSIDE PICKUP ORDER?

Yes. Just visit or call the Sam's Club location you chose for Curbside Pickup at
the number in your confirmation email.


DO INSTANT SAVINGS APPLY TO CURBSIDE PICKUP ORDERS?

Definitely. If the offer is still valid when you order and prepay, the Instant
Savings discounts will be applied.


CAN I ORDER DELIVERY ITEMS TO BE SHIPPED AND THEN PICKED UP AT MY CLUB?

No, we do not have a ship-to-club option at this time.


HOW CAN I MAKE MY PICKUP ORDER TAX EXEMPT?

To make a tax-exempt purchase for Curbside Pickup, you must be approved for tax
exempt status on your membership. If you haven't been approved, you will not be
able to purchase as tax exempt. Once your tax-exempt membership status has been
approved, you'll be able to mark some or all items as tax exempt during
checkout.


CAN I ORDER SAME-DAY CURBSIDE PICKUP?

Yes. If you see a same-day slot open during checkout, feel free to choose that.
Same-day orders must be placed before 3pm local time and are limited to 13
different items or fewer. Due to increased demand for the Pickup service,
same-day time slots may not always be available.


WHAT ARE YOUR PICKUP SAFETY MEASURES?

Curbside Pickup lets you shop your club online or in the Sam’s Club app, contact
free. Just order, park, check in on your mobile device and let us load your car.
Our associates are required to wear face masks and complete daily temperature
checks and health screenings. In addition, carts are sanitized between each
Curbside Pickup order. If you’re feeling unwell, are positive for COVID-19 or
quarantined, please send someone else to pick up your order by using the
“Additional Pickup Person” feature. Just enter the person’s name, email address
and phone during checkout.


I HAVE A QUESTION. HOW DO I GET HELP?

Please give us a call at 1-888-746-7726.


DETAILS ON PRICING AND CURBSIDE PICKUP ORDERS.

While Sam's Club strives to provide accurate product and pricing information,
pricing, pictorial or typographical errors may occur. In the event that an item
is listed at an incorrect price or with incorrect information due to an error in
pricing or product information, Sam's Club shall have the right, at its sole
discretion, to either refuse or cancel any orders placed for that item or
contact you for notification and instructions on such cancellation. Without
limitation to said terms above, Sam's Club does not represent that each item on
this website is accurate in regard to pricing and product information and
disclaims any liability as to such accuracy.

*Always free for Plus members and has a $4 fee per order for Club members.

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