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 * Claims
   
   
   CLAIMS
   
   Broken tech is frustrating. Your claims don’t have to be.
   
   Get started
   
   
   START A NEW CLAIM
   
   Get a repair, replacement, or reimbursement for your eligible device.
   
   
   
   TRACK OR MANAGE A CLAIM
   
   Resume or check the status of an open claim.
   
   
   
   WHAT TO EXPECT
   
   Learn more about your coverage and how claims work.
   
   
   
   CALCULATE MY DEDUCTIBLE/SERVICE FEE
   
   Get a personalized estimate for your device.
   
   
   
   CLAIM FAQS
   
   Get answers to the most frequently asked claims questions.

 * Get tech support
   
   
   GET EXPERT HELP ANYTIME, ANYWHERE
   
   Our experts help you get the most out of your plan with premium expert tech
   support.
   
   Get tech support
   
   
   CONNECT WITH AN EXPERT
   
   We’re here for for all of your tech needs.
   
   
   
   DOWNLOAD OUR APPS
   
   Get access to an app that has all your benefits in one place.
   
   
   
   TECH TIPS
   
   Tips, tricks, and how-to’s to keep you connected.
   
   
   
   NEW PHONE? GET SET UP
   
   Get activated and navigate data transfer or SIM issues.
   
   
   
   STREAMING ISSUES?
   
   Troubleshoot Wi-Fi and router problems with an expert.
   
   
   
   EXTEND MY BATTERY LIFE
   
   Learn how to get more out of every charge.

 * Repair a device
   
   
   WHAT CAN WE HELP YOU WITH TODAY?
   
   Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.
   
   Get started
   
   
   IPHONE
   
   SAMSUNG GALAXY
   
   GOOGLE PIXEL
   
   COMPUTER
   
   IPAD
   
   TABLET
   
   GAMING CONSOLE
   
   APPLIANCE
   
   ALL REPAIR OPTIONS

 * Protection plans
   
   
   PROTECTING YOUR TECH HAS NEVER BEEN EASIER.
   
   For over 20 years, we've protected the devices you rely on most.
   
   Explore our plans
   
   
   MAJOR APPLIANCE
   
   Get protection support for the machines you count on most for just $34.99/mo
   plus tax with Asurion Appliance+™.
   
   
   
   HOME TECH
   
   You can cover thousands of devices in your home—even future purchases—under a
   single plan.
   
   
   
   PHONE
   
   It’s one of the most important devices you own, and if it breaks, we’ve got
   your back.




My Account

Claims

Claims



My Account

Claims



Limited time only: Enroll your phone in a protection plan.

If you’ve had your device for over 30 days, you can enroll an eligible device
9/17 through 11/7/24.

Enroll now


START OR TRACK YOUR CLAIM

Get started
Asurion is trusted by 300 million worldwide.



HOW OUR CLAIMS PROCESS WORKS


1. TELL US WHAT HAPPENED

We'll ask a few questions to find out what is wrong with your device and whether
you're eligible for a repair or a replacement.Start a claim


2. CHOOSE AN OPTION

Based on what’s wrong with your device, we'll provide a few options for your
repair or replacement.


3. TRACK YOUR CLAIM

We'll get you a working device as fast as we can - stay updated every step of
the way!Track a claim




WHAT’S MY ESTIMATED DEDUCTIBLE/SERVICE FEE AND REPAIR ELIGIBILITY?

Estimates are based on the chosen device and UScellular Device Protection
Plan. Check your wireless bill or online account at uscellular.com to identify
your device protection program

Start typing device brand or model name
When autocomplete results are available use up and down arrows to review and
enter to select. Touch device users, explore by touch or with swipe gestures.
Zip code
Device Protection+ UltimateDevice Protection+ AppleCare ServicesDevice
Protection+ StandardDevice Protection+ BasicUScellular Protection+ Plan
Check




UPLOAD DOCUMENTS

We may ask for documentation to help keep your account safe. If we ask you for
this when you start a claim, upload your documents online. We’ll let you know
once we review them.

Upload your documents


CLAIM STATUS


YOU CAN TRACK YOUR CLAIM THROUGH THE WHOLE PROCESS.

Track a claimTrack a claim


COVERAGE DETAILS


VIEW COMPLETE TERMS AND CONDITIONS OF COVERAGE.

DownloadDownload


When will I get my replacement?Claim completedDelivery dayBefore 12:00am CT on
Monday–FridayNext dayBefore 12:00am CT on SaturdayMondayBefore 10:00am CT on
SundayMonday

If you have a Device Protection+ Ultimate plan, you might be eligible for
same-day delivery and set up if you complete your claim before 4pm local time.
Eligibility is determined during the claim process.

Shipping cost is included for all replacement devices.


Track a shipment


FREQUENTLY ASKED QUESTIONS


HOW DO I FIND OR FILE MY DOCUMENTS?


WHAT SHOULD I DO IF MY DEVICE IS LOST OR STOLEN?


HOW DO I ENROLL IN A USCELLULAR PROTECTION PLAN?


WILL MY PLAN COVER A REPAIR OR REPLACEMENT?



1. Claims fulfilled with a replacement device and approved by 12 a.m. CT Mon-Sat
(10:00 a.m. Sun) will be shipped and, in most cases, delivered the next day.
Replacement devices may be new or refurbished of the same or a like kind and
quality model. Phone color, brand, model and features may be different.
Compatibility of accessories is not guaranteed. For DP+ Ultimate customers only,
claims filed and approved by 4 p.m. (local time) may be eligible to receive a
replacement device as soon as the same day. Same day delivery is available in
select locations for certain devices, which are subject to change at any time.
Availability of delivery is subject to location, replacement and technician
availability.




PROTECTION PLANS

 * Mobile Protection
 * iPhone Protection
 * Samsung Phone Protection
 * Mobile Protection Features
 * Mobile Protection FAQs
 * Asurion Home+
 * Asurion Home+ Features
 * Asurion Home+ FAQs
 * Asurion Appliance+
 * Asurion Complete Protect


REPAIR SERVICES

 * Cracked Screen Repair
 * Tech Repair


TECH HELP

 * Tech Tips
 * Start or Track a Claim
 * How to File a Claim
 * Mobile App Center
 * Tech Help
 * Tech Service Features
 * Tech Expert Stories
 * Tech Help FAQs


EXTENDED WARRANTIES

 * Warranty Features
 * Warranty FAQs
 * TV and Home Theater
 * Laptop and Computer
 * Home Appliances
 * Electronics
 * Tablet and eReader


ABOUT ASURION

 * About Asurion
 * Leadership
 * Corporate Responsibility
 * Partnerships
 * Recognition and Reviews
 * Careers
 * Newsroom
 * Life at Asurion
 * Contact Asurion

 * Terms of Use
 * Asurion Privacy Notice
 * Cookie Preferences
 * © Asurion 2024

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We use cookies on our website to ensure a good user experience and for other
purposes, including analytics, site functionality, and targeting cookies, which
may also be used in our marketing efforts. Click the "Accept All Cookies" button
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ASURION PRIVACY PREFERENCE CENTER

When you visit our website, we store cookies on your browser to collect
information. The information collected might relate to you, your preferences or
your device, and is mostly used to make the site work as you expect it to and
provide a more personalised web experience. Select the different category
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the proper functioning of our website (e.g., prompting the cookie banner and
remembering your settings) are used by default as permitted by law. However, you
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about the first- and third-party cookies used on our website, please review our
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These cookies enable the website to provide enhanced functionality and
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PERFORMANCE COOKIES

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TARGETING COOKIES

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advertising. You may need to renew this choice each time you clear your cookies
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