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NewsCommunity
AMAZON'S ASSISTANCE IN UKRAINE
Written by Amazon Staff
5 min
Last updated
[monthFull] [day], [year] March 8, 2022
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Written by Amazon Staff
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Ukrainian flag at kiev
Photo by Olga Kovalenko - stock.adobe.com
March 8
Updates to Amazon’s retail, entertainment, and AWS businesses
Amazon has suspended shipment of retail products to customers based in Russia
and Belarus and will no longer provide customers with access to Prime Video in
Russia. Read more.
March 4
Amazon’s cybersecurity assistance for Ukraine
Note: This post was updated on March 8 to include the fact that AWS is no longer
accepting new sign-ups based in Russia or Belarus.
AWS has been working closely with Ukrainian customers and partners to keep their
applications secure. Teams of Account Managers, Security Specialists, Solutions
Architects, and other technical professionals are working around the clock to
help customers and partners at this critical time. Read more.
February 28
Amazon is working with NGOs and employees to offer immediate support to the
people of Ukraine
Amazon is donating $5 million to organizations that are providing critical
support on the ground in the Ukraine and matching up to $5 million in additional
donations from employees. Read more.
--------------------------------------------------------------------------------
March 8
Updates to Amazon’s retail, entertainment, and AWS businesses in Russia and
Belarus
Given the ongoing situation in Russia and Ukraine, we’ve taken additional
actions in the region. We’ve suspended shipment of retail products to customers
based in Russia and Belarus, and we will no longer be accepting new Russia and
Belarus-based AWS customers and Amazon third-party sellers. We are also
suspending access to Prime Video for customers based in Russia, and we will no
longer be taking orders for New World, which is the only video game we sell
directly in Russia.
As a reminder, unlike some other U.S. technology providers, Amazon and AWS have
no data centers, infrastructure, or offices in Russia, and we have a
long-standing policy of not doing business with the Russian government.
We’re continuing to partner with several NGOs and organizations to support the
immense humanitarian needs in the region. Amazon donated $5 million to support
those impacted. We continue to match our employees’ donations, and we’re happy
to report that over 10,000 employees have donated to the effort. Tens of
thousands of customers around the world have also made donations via our
homepages, and we’re making sure those funds get to Save the Children and the
Red Cross on the ground.
--------------------------------------------------------------------------------
March 4
Amazon’s cybersecurity assistance for Ukraine
Alongside supplying humanitarian relief and support to Non-Governmental
Organizations (NGOs), to help those affected by the violence, AWS has been
working closely with Ukrainian customers and partners to keep their applications
secure. Teams of Account Managers, Security Specialists, Solutions Architects,
and other technical professionals are working around the clock to help customers
and partners at this critical time. We are helping these customers employ
security best practices, through following our Well-Architected Framework, to
ensure that workloads are protected. In other cases, we are building and
supplying technical services and tools to customers in Ukraine to help them
securely migrate their on-premises infrastructure onto AWS in order to protect
it from any potential physical or virtual attack.
For several weeks, we have been partnering closely with Ukrainian IT
organizations to fend off attacks and working with organizations in Ukraine, and
around the world, to share real-time, relevant intelligence. As a result, our
teams have seen new malware signatures and activity from a number of state
actors we monitor. As this activity has ramped up, our teams and technologies
detected the threats, learned the patterns, and placed remediation tools
directly into the hands of customers. As always, our teams are constantly
learning from the intelligence we collect to continue evolving protections for
our infrastructure. We employ a ‘follow the sun’ model where our teams track new
threat intelligence 24/7 and are able to quickly respond to issues. Our security
teams are sharing this intelligence with governments and IT organizations that
we partner closely with from Europe, North America, and around the world to
equip critical infrastructure owners and operators with additional information
to protect their facilities.
While we are seeing an increase in activity of malicious state actors, we are
also seeing a higher operational tempo by other malicious actors. We have seen
several situations where malware has been specifically targeted at charities,
NGOs, and other aid organizations in order to spread confusion and cause
disruption. In these particularly egregious cases, malware has been targeted at
disrupting medical supplies, food, and clothing relief. We’ll continue to work
hard to protect these customers and will continue to work closely with them as
they carry out their much-needed work to help those impacted by this terrible
conflict.
Our public sector teams partner closely with governments to understand their
security needs, responding quickly with support and guidance. In the lead up to
this conflict, we consulted with the Ukrainian government, nations across the
European Union, the European Commission, the U.S. government, NATO, and other
organizations. AWS remains committed to providing security expertise and
support, as mentioned in Amazon's CEO Andy Jassy’s message on Twitter to the
people of Ukraine.
Unlike other U.S. technology providers, AWS has no data centers, infrastructure,
or offices in Russia, and we have a long-standing policy of not doing business
with the Russian government. We have also stopped allowing new sign-ups for AWS
in Russia and Belarus. Our biggest customers using AWS in Russia are companies
who are headquartered outside of the country and have some development teams
there. AWS has clear terms of service where if a customer is using AWS services
to threaten, incite, promote, or actively encourage violence, terrorism, or
other serious harm, they will not be permitted to use our services. Any customer
we know of who is participating in this type of behavior will have their access
to AWS suspended.
As this conflict continues, AWS and Amazon are actively assisting and will carry
on doing so into the future for both the people of Ukraine and around the world.
We will continue working to support the relief efforts and to bring our security
expertise and services to help to everyone that needs them.
We will also continue to share updates and progress on our efforts.
--------------------------------------------------------------------------------
February 28
Amazon is working with NGOs and employees to offer immediate support to the
people of Ukraine
Like many of you around the world, we’re watching what’s happening in Ukraine
with horror, concern, and heavy hearts. While we have no direct operations in
Ukraine, we have employees and partners who are from or have a deep connection
to the country.
Over the past several days, we’ve worked across Amazon to understand how we can
best help those who are affected by the violence. It’s difficult for any company
without a local presence to provide direct support in a war zone, so we’re
donating $5 million to organizations that are providing critical support on the
ground, including UNICEF, UNHCR, World Food Program, Red Cross, Polska Akcja
Humanitarna, and Save the Children.
We’ve also heard from employees that they want to help, so we’re matching up to
$5 million in additional donations from our team to those organizations. For
customers who want to help, we’re adding donation buttons or direct links to
charitable organizations on the homepages of our websites, and will waive our
fees for payment processing on donations made through Amazon.
In addition to providing financial support for relief efforts on the ground in
Ukraine, we’re also working to support our teams and Ukrainian immigrants in
other ways. For example, we gave employees in Poland additional time off to take
care of themselves and their families, and we’re working with Ukrainian
nationals to expedite immigration work visas if they’ve relocated.
The recovery from the war will take many years, and we’ll continue working with
NGOs, our employees, and our partners to support the relief efforts and those
affected.
Related Tags
DonationsDisaster relief Community
5 min
Reading:
Amazon's assistance in Ukraine
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