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Privacy Statement




COMCAST BUSINESS SERVICES & PRIVACY

Comcast Business has provided privacy protection to our customers and their end
users since we first started providing services in 2006.  The privacy
requirements of Section 222 of the Communications Act related to Customer
Proprietary Network Information or “CPNI” protect our Voice services, and we
apply the privacy protections of the Cable Act to any services provided through
our cable system.  As privacy laws change and new laws are enacted, we
constantly evaluate our products, services, and practices for compliance.  This
helps us, it helps you, and it helps your customers.  

To review our full privacy policy, please visit www.xfinity.com/privacy/policy. 
For information about  California’s new privacy law and what it means for us and
our customers, see below.

About the CCPA 

On January 1, 2020, companies across the country will be coming into compliance
with the California Consumer Privacy Act (CCPA).  The CCPA only applies to
companies doing business in California which satisfy one or more of the
following: (1) have a gross annual revenue of more than $25 million, or (2)
derive more than 50% of their annual income from the sale of California consumer
personal information, or (3) buy, sell or share the personal information of more
than 50,000 California consumers annually.  

This law provides new privacy rights to consumers who are residents of
California, including rights to access, download, and delete their own personal
information upon receipt of a verifiable request.  The CCPA also gives consumers
the right to opt out of the sale of their personal information (or the right to
“opt in” to sales for minors).   For now, the CCPA does not apply to the
personal information of a business’s employees or other members of their
workforce, nor does it include personal information exchanged in a
business-to-business context.

While the AG cannot bring an enforcement action under the CCPA until July 1,
2020, a covered business must comply with the requirements to provide more
transparency, respond to consumer access and deletion requests, and honor
consumer “do not sell” choices on January 1st.  

What We’re Doing to Comply

Since the CCPA was passed, we have been evaluating our services and data
collection and use activities to determine how the new law will affect our
customer relationships.  In most instances, it will have no effect.  Most of our
services do not require us to store any of your end users’ data such as Business
Internet, Business Ethernet, Business Voice and Business TV.  Some of our
managed services do require us to collect and store your end users’ personal
information, such as Managed Wi-Fi.

How We Help You Comply

When you subscribe to these services, you have direct access to the same data we
do and can provide any personal information that is reasonably linkable to a
consumer or household back to that consumer or household after you have verified
the request. Additionally, if you receive a verifiable deletion request, you can
contact your Customer Account Executive (CSX) for further support. If you do not
have a dedicated CSX, or are unsure of who to contact, please email
ComcastBusiness_PrivacyRequests@comcast.com

Because we only collect and use the data on your behalf to provide your
services, no opt outs apply.

Questions?

We hope the information on this page has given you the information you need
about the CCPA and the assurances you need regarding your and our compliance. 
However, if you still have questions, please contact your dedicated Customer
Service Account Executive (CSX) for assistance.  You can also review our general
privacy practices and commitments at www.xfinity.com/privacy. 

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