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Effective URL: https://parcellab.com/resources/study/ox-study-health-beauty-industry/?utm_campaign=20210429_Post_Sales_On_Demand_Webi...
Submission: On February 24 via api from IE — Scanned from DE
Effective URL: https://parcellab.com/resources/study/ox-study-health-beauty-industry/?utm_campaign=20210429_Post_Sales_On_Demand_Webi...
Submission: On February 24 via api from IE — Scanned from DE
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* Platform * Platform Overview * Data Intelligence * Carrier Integration * System Integration * Success Stories * Resources * Research and Reports * Consumer Research * Events and Webinars * OX Fest 21 on demand * Blog * About us * About Us * Jobs * Contact * Book a Demo * Platform * Platform Overview * Data Intelligence * Carrier Integration * System Integration * Success Stories * Resources * Research and Reports * Consumer Research * Events and Webinars * OX Fest 21 on demand * Blog * About us * About Us * Jobs * Contact * Book a Demo * Research * Events and Webinars * Blog * Research * Events and Webinars * Blog FIND OUT THE BIGGEST MISTAKES UK HEALTH & BEAUTY RETAILERS ARE MAKING GET AN IN-DEPTH ANALYSIS OF THE POST-SALES EXPERIENCES PROVIDED BY UK HEALTH AND BEAUTY RETAILERS TO ESTABLISH BEST PRACTICES, COMMON MISTAKES, AND OPPORTUNITIES TO OUTPERFORM COMPETITORS. Form type Retail Model*Brand (D2C)MarketplaceBricksBricks and clicksE-commerceNA * Sign up to our newsletter for parcelLab and industry news (don't worry we only send it out once per month) Lifecycle Stage KEY FINDINGS Analysis of the checkout, shipping, delivery and returns processes of the UK’s top 50 health and beauty retailers has revealed some shocking insights that brands can learn from: SHIPPING OPTIONS ARE LACKING 42% of the health and beauty retailers offer just one alternative delivery method. This means that almost half of the brands are not giving their customers the choice of delivery options they expect. COLLECTION SERVICES DIVIDE THE BRANDS 50% of the health and beauty brands offer a collection service, whether from store or from a parcel shop. This is far below industry averages, where 87% offer this service. TRACKING LINKS OFTEN BROKEN Just 33% of the health and beauty retailers sent a delivery tracking link that worked immediately. Tracking errors are one of the biggest WISMO enquiry drivers, so this result is troubling. CUSTOMERS ARE LEFT IN THE DARK DURING DELIVERY 92% of retailers stop communicating with their customers after checkout. This means that the majority of UK consumers are left hoping the carrier will communicate with them about their order. For 45% of the orders this didn’t happen. Find out more Stuart Hill SVP of Logistics FARFETCH “Any retailer, in any market, wants to make sure that the post-sales experience is as great as it can be. So any improvement will increase the percentage of returning customers. When there are specialists like parcelLab in the market that can solve that problem using minimal resources, it makes sense to partner externally on this and offer customers an immediate benefit.” Book A Demo Platform Login * EN * DE * FR * IT * ES Quick Links * Contact Us * System Status * parcelLab Docs * GDPR * Contact Us * System Status * parcelLab Docs * GDPR Platform * Overview * Data Intelligence * Carrier Integration * System Integration * Overview * Data Intelligence * Carrier Integration * System Integration Resources * Research & Reports * Events & Webinars * Blog * ROI Calculator * Research & Reports * Events & Webinars * Blog * ROI Calculator Company * About Us * Jobs * Press * Partner With Us * About Us * Jobs * Press * Partner With Us Imprint Data privacy Data protection München London Paris Boston