www.infobip.com Open in urlscan Pro
3.67.167.214 Public Scan

Back to summary

Submitted URL:
http://tracking.infobip.com/tracking/1/click/hHOlCOok
Effective URL:
https://www.infobip.com/policies/privacy-notice
Submission: On November 09 via api (November 9th 2022, 11:32:08 am UTC) from US — Scanned from DE

Form analysis
0 forms found in the DOM

Text Content

THIS WEBSITE USES COOKIES

We use necessary cookies to make our website and web-based interface work. With
your permission we will set optional cookies to provide social media features,
to show you ads relevant to your interests, and to analyse our traffic. We won't
set optional cookies unless you enable them. To get more information about these
cookies, how and why we use them and how you can change your settings, check our
Cookie Policy.
[#OOI_PERSONAL_INFORMATION#]
Only necessaryAccept all cookiesManage cookiesAccept selected cookies
Accept all cookies
Use necessary cookies only Allow selection Allow all cookies
Necessary
Functional
Analytical
Advertising
Show details
Cookie declaration [#IABV2SETTINGS#] About
Necessary (58) Functional (44) Analytical (124) Advertising (77)
Unclassified (29)

We use necessary cookies to make our website and web-based interface work
properly. Necessary cookies enable core functionalities such as security,
network management, and accessibility.

Show detailed cookie information

NameProviderPurposeExpiryType__Host-airtable-sessionAirtableContains a specific
ID for the current session. This is necessary for running the website correctly.
1 yearHTTP__Host-airtable-session.sigAirtableContains a specific ID for the
current session. This is necessary for running the website correctly. 1
yearHTTPAWSELBCORSAirtableRegisters which server-cluster is serving the visitor.
This is used in context with load balancing, in order to optimize user
experience. SessionHTTPbrwAirtableDetects and logs potential errors on
third-party provided functions on the website.1
yearHTTPlightstep/clock_state/lightstep.airtable.comAirtableNecessary for the
website's booking functionality. SessionHTMLcheckForPermissionBeeswaxDetermines
whether the user has accepted the cookie consent box. 1
dayHTTPtest_cookieGoogleUsed to check if the user's browser supports cookies.1
dayHTTPcsrftokenEventbriteHelps prevent Cross-Site Request Forgery (CSRF)
attacks.1 yearHTTPCONSENT [x2]Google
YouTubeUsed to detect if the visitor has accepted the marketing category in the
cookie banner. This cookie is necessary for GDPR-compliance of the website. 2
yearsHTTPrc::c [x2]Google
recaptcha.netGoogle reCAPTCHA. This cookie is used to distinguish between humans
and bots.SessionHTMLrc::d-15#GoogleGoogle reCAPTCHA. This cookie is used to
distinguish between humans and
bots.PersistentHTML_csrfportal-tr1.infobip.comEnsures visitor browsing-security
by preventing cross-site request forgery. This cookie is essential for the
security of the website and visitor. 1 dayHTTP_grecaptchaGoogleThis cookie is
used to distinguish between humans and bots. This is beneficial for the website,
in order to make valid reports on the use of their
website.PersistentHTMLajs_anonymous_idinfobip.comThis cookie helps track visitor
usage, events, target marketing, and can also measure application performance
and stability.1 yearHTTPajs_group_idinfobip.comThis cookie helps track visitor
usage, events, target marketing, and can also measure application performance
and stability.1 yearHTTPajs_user_idinfobip.comThis cookie helps track visitor
usage, events, target marketing, and can also measure application performance
and stability.1 yearHTTPCookieConsent [x14]CookiebotStores the user's cookie
consent state for the current domain. Necessary for Infobip to detect user's
cookie consent.1 yearHTTPcookietest [x10]AmazonThis cookie is used to determine
if the visitor has accepted the cookie consent
box.SessionHTTPexp_csrf_tokenwww.infobip.comEnsures visitor browsing-security by
preventing cross-site request forgery. This cookie is essential for the security
of the website and visitor. Expression Engine.1
dayHTTPPH_HPXY_CHECK [x3]www.infobip.com
partners.infobip.com
shift.infobip.comUsed to detect and prevent brute force attacks on the
website.SessionHTTPPHPSESSIDwww.infobip.comPreserves user session state across
page requests.SessionHTTPAWSALBCORSAirtableRegisters which server-cluster is
serving the visitor. This is used in context with load balancing, in order to
optimize user experience. 6 daysHTTP_GRECAPTCHA [x2]www.recaptcha.net
GoogleThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.179 daysHTTPrc::a [x2]recaptcha.net
GoogleThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.PersistentHTMLrc::b [x2]recaptcha.net
GoogleThis cookie is used to distinguish between humans and bots.
SessionHTML__cf_bm [x4]ws.zoominfo.com
g2.com
G2Crowd
VimeoThis cookie is used to distinguish between humans and bots. This is
beneficial for the website, in order to make valid reports on the use of their
website.1 dayHTTP

Functionality cookies allow the website and web-based interface to remember your
preferences and settings e.g., by remembering your language choice.
Show detailed cookie information

NameProviderPurposeExpiryTyperp.gifRedditNecessary for the implementation of the
Reddit.com's share-button
function.SessionPixelCookieConsentBulkSetting-#CookiebotEnables cookie consent
across multiple websitesPersistentHTMLGEventbriteUsed in context with the
language setting on the website. Facilitates the translation into the preferred
language of the visitor.1 yearHTTPSSEventbriteNecessary for the functionality of
the website's chat-box function.
SessionHTTPlanguageCodewww.infobip.comPendingPersistentHTMLd0239dfe-d74c-4d63-b6bf-8718d6c641b9_formStatuslivechat.infobip.comInfobip
livechat
featurePersistentHTMLe473233b-d994-45c5-b51d-fe9bc6547a16_formStatuslivechat.infobip.comUsed
to serve Infobip livechat functionality on the
website.PersistentHTMLloglevel [x10]Spotify
AmazonMaintains settings and outputs when using the Developer Tools Console on
current
session.PersistentHTMLe473233b-d994-45c5-b51d-fe9bc6547a16_isWidgetOpened [x12]Google
Meta Platforms, Inc.Used to serve Infobip livechat functionality on the
website.PersistentHTMLe473233b-d994-45c5-b51d-fe9bc6547a16_lastReadMessageTimestamp [x12]Google
Meta Platforms, Inc.Used to serve Infobip livechat functionality on the
website.PersistentHTMLd0239dfe-d74c-4d63-b6bf-8718d6c641b9_isWidgetOpenedshift.infobip.comInfobip
LiveChat
featurePersistentHTMLd0239dfe-d74c-4d63-b6bf-8718d6c641b9_lastReadMessageTimestampshift.infobip.comInfobip
LiveChat featurePersistentHTMLep#SurveyMonkeySaves user states across page
requests when completing a web-based survey.1 dayHTTP

These cookies collect information that is used either in aggregate form to help
us understand how our website and web-based interface are being used, how
effective our marketing campaigns are, or to help us customize our web-based
interface for you to enhance your experience.
Show detailed cookie information

NameProviderPurposeExpiryTypeabNeustarThis cookie is used by the website’s
operator in context with multi-variate testing. This is a tool used to combine
or change content on the website. This allows the website to find the best
variation/edition of the site. 1 yearHTTP_ga [x2]Eventbrite
GoogleRegisters a unique ID that is used to generate statistical data on how the
visitor uses the website.2 yearsHTTP_gat [x2]Eventbrite
GoogleUsed by Google Analytics to throttle request rate1
dayHTTP_gid [x2]Eventbrite
GoogleRegisters a unique ID that is used to generate statistical data on how the
visitor uses the website.1 dayHTTPSPEventbriteRegisters statistical data on
users' behaviour on the website. Used for internal analytics by the website
operator. SessionHTTPfs_uid [x2]fullstory.com
edge.fullstory.comUsed by Fullstory to track a single user across sessions.1
yearHTTP__utm.gifGoogleGoogle Analytics Tracking Code that logs details about
the visitor's browser and computer.SessionPixelcollectGoogleUsed to send data to
Google Analytics about the visitor's device and behavior. Tracks the visitor
across devices and marketing channels.SessionPixel__IB_lpGoogleUsed while
submitting a form, to understand the user behavior. This cookie tracks the
landing page of the web.1 dayHTTP__IB_lp_refGoogleUsed while submitting a form,
to understand the user behavior. This cookie tracks the last landing page of the
web.1 dayHTTP__utma [x12]GoogleCollects data on the number of times a user has
visited the website as well as dates for the first and most recent visit. Used
by Google Analytics.2 yearsHTTP__utmb [x12]GoogleRegisters a timestamp with the
exact time of when the user accessed the website. Used by Google Analytics to
calculate the duration of a website visit.1 dayHTTP__utmc [x12]GoogleRegisters a
timestamp with the exact time of when the user leaves the website. Used by
Google Analytics to calculate the duration of a website
visit.SessionHTTP__utmt [x12]GoogleUsed to throttle the speed of requests to the
server.1 dayHTTP__utmz [x12]GoogleCollects data on where the user came from,
what search engine was used, what link was clicked and what search term was
used. Used by Google Analytics.531 monthsHTTP_fs_swan_songwww.infobip.comThis
cookie contains an ID string on the current session. This contains non-personal
information on what subpages the visitor enters – this information is used to
optimize the visitor's experience.PersistentHTML_fs_uid [x5] Meta Platforms,
Inc.
AmazonThis cookie contains an ID string on the current session. This contains
non-personal information on what subpages the visitor enters – this information
is used to optimize the visitor's experience.
Fullstory.PersistentHTML_ga_#GoogleUsed by Google Analytics to collect data on
the number of times a user has visited the website as well as dates for the
first and most recent visit. 2 yearsHTTP_hjAbsoluteSessionInProgressHotjarThis
cookie is used to count how many times a website has been visited by different
visitors - this is done by assigning the visitor an ID, so the visitor does not
get registered twice.1 dayHTTP_hjFirstSeenHotjarThis cookie is used to determine
if the visitor has visited the website before, or if it is a new visitor on the
website.1 dayHTTP_hjIncludedInPageviewSampleHotjarDetermines if the user's
navigation should be registered in a certain statistical place holder.1
dayHTTP_hjIncludedInSessionSampleHotjarRegisters data on visitors'
website-behaviour. This is used for internal analysis and website optimization.
1 dayHTTP_hjSession_#HotjarCollects statistics on the visitor's visits to the
website, such as the number of visits, average time spent on the website and
what pages have been read.1 dayHTTP_hjSessionUser_#HotjarCollects statistics on
the visitor's visits to the website, such as the number of visits, average time
spent on the website and what pages have been read.1
yearHTTP_hjTLDTestHotjarDetects the SEO-ranking for the current website. This
service is part of a third-party statistics and analysis service.
SessionHTTP_rbswww.infobip.comGoogle reCAPTCHA value.1
dayHTTP_tldtest_#cdn.amplitude.comRegisters statistical data on users' behaviour
on the website. Used for internal analytics by the website operator.
SessionHTTP_uetsid [x3]MicrosoftCollects data on visitor behaviour from multiple
websites, in order to present more relevant advertisement - This also allows the
website to limit the number of times that they are shown the same advertisement.
Microsoft Advertising.1 dayHTML_uetsid_exp [x3]MicrosoftContains the expiry-date
for the cookie with corresponding name. Microsoft
Advertising.PersistentHTMLamp_#cdn.amplitude.comThe Amplitude cookie used to
keep track of a few bits of metadata for the SDK: a randomly generated device
id, the current session id, the current user id if a user id is set, the last
event time, a few sequence ids in order to sequence events and identifies
correctly1 yearHTTPamp_cookie_test#cdn.amplitude.comAmplitude test
cookie.SessionHTTPamplitude_#cdn.amplitude.comAmplitude tracking cookie.1
yearHTTPamplitude_unsent_#cdn.amplitude.comUsed in context with the website’s
pop-up questionnaires and messengering. The data is used for statistical or
marketing
purposes.PersistentHTMLamplitude_unsent_identify_#cdn.amplitude.comUsed in
context with the website’s pop-up questionnaires and messengering. The data is
used for statistical or marketing
purposes.PersistentHTMLapt.sidinfobip.comSession id. Ensures proper tutorial
placement and website tracking by Gainsight.1 yearHTTPapt.uidinfobip.comUser id.
Ensures proper tutorial placement and website tracking by Gainsight.2
yearsHTTPe22b4f05-d94d-4a45-8c03-dae85ae69572_isWidgetOpenedlivechat.infobip.comInfobip
livechat statistics and
tracking.PersistentHTMLe22b4f05-d94d-4a45-8c03-dae85ae69572_lastReadMessageTimestamplivechat.infobip.comInfobip
livechat statistics and
tracking.PersistentHTMLexp_last_activitywww.infobip.comContains information on
what date the user last visited the website. Used to generate statistical data.1
yearHTTPexp_last_visitwww.infobip.comContains information on what date the user
last visited the website. Used to generate statistical data.1
yearHTTPexp_stashidwww.infobip.comUsed as a unique identifier of the
user.SessionHTTPexp_trackerwww.infobip.comContains information on what date the
user last visited the website. Used to generate statistical
data.SessionHTTPFPAUGoogleAssigns a specific ID to the visitor. This allows the
website to determine the number of specific user-visits for analysis and
statistics.3 monthsHTTPFPIDGoogleRegisters statistical data on users' behaviour
on the website. Used for internal analytics by the website operator. 2
yearsHTTPFPLCGoogleRegisters a unique ID that is used to generate statistical
data on how the visitor uses the website.1 dayHTTPPE-storage [x3]AmazonInfobip
People storage. Used to track events and link them to users in People
CDP.PersistentHTMLSignupOrigincf-cdn.infobip.comUsed to inform on the next step
in the user's journey in Infobip's products.6
daysHTTPSignupReferrerAmazonInfobip cookie used to differentiate page that was
visited prior to filling out a signup form.1 dayHTTPusr_srcwww.infobip.comUsed
to track the channel of traffic.1 dayHTTPwhat-intentcf-cdn.infobip.comUsed to
track device used to acces the
website.SessionHTMLziwsSessionIdws.zoominfo.comCollects statistics on the user's
visits to the website, such as the number of visits, average time spent on the
website and what pages have been
read.SessionHTMLAnalyticsSyncHistoryLinkedInUsed in connection with
data-synchronization with third-party analysis service. 29
daysHTTPunifiedPixelOutbrainCollects data on the user’s navigation and behavior
on the website. This is used to compile statistical reports and heatmaps for the
website owner.SessionPixel_splunk_rum_sidSurveyMonkeyStores the session ID.1
dayHTTPvisitorIdws.zoominfo.comPreserves users states across page requests.1
yearHTTP

Infobip may use third party cookies that collect information about your browsing
habits across websites in order to make advertising relevant to you and your
interests. Such ads are more valuable both for you and for the advertisers.
Show detailed cookie information

NameProviderPurposeExpiryTypelang [x2]LinkedInRemembers the user's selected
language version of a websiteSessionHTTPuNeustarCollects data on user visits to
the website, such as what pages have been accessed. The registered data is used
to categorise the user's interest and demographic profiles in terms of resales
for targeted marketing.1 yearHTTP_sBranchCollects data on user behaviour and
interaction in order to optimize the website and make advertisement on the
website more relevant. 1 yearHTTPbitoBeeswaxSets a unique ID for the visitor,
that allows third party advertisers to target the visitor with relevant
advertisement. This pairing service is provided by third party advertisement
hubs, which facilitates real-time bidding for advertisers.1
yearHTTPbitoIsSecureBeeswaxPresents the user with relevant content and
advertisement. The service is provided by third-party advertisement hubs, which
facilitate real-time bidding for advertisers.1 yearHTTPMUIDMicrosoftUsed widely
by Microsoft as a unique user ID. The cookie enables user tracking by
synchronising the ID across many Microsoft domains.1
yearHTTPpixel.gifClickagyCollects information on user preferences and/or
interaction with web-campaign content - This is used on CRM-campaign-platform
used by website owners for promoting events or
products.SessionPixeltuuidDemandBaseCollects visitor data related to the user's
visits to the website, such as the number of visits, average time spent on the
website and what pages have been loaded, with the purpose of displaying targeted
ads.2 yearsHTTPtuuid_luDemandBaseContains a unique visitor ID, which allows
Bidswitch.com to track the visitor across multiple websites. This allows
Bidswitch to optimize advertisement relevance and ensure that the visitor does
not see the same ads multiple times. 2 yearsHTTPvalidateCookieDemandBaseUsed in
context with Account-Based-Marketing (ABM). The cookie registers data such as
IP-addresses, time spent on the website and page requests for the visit. This is
used for retargeting of multiple users rooting from the same IP-addresses. ABM
usually facilitates B2B marketing purposes.SessionPixeldemdexAdobeVia a unique
ID that is used for semantic content analysis, the user's navigation on the
website is registered and linked to offline data from surveys and similar
registrations to display targeted ads.179 daysHTTPdpmAdobeSets a unique ID for
the visitor, that allows third party advertisers to target the visitor with
relevant advertisement. This pairing service is provided by third party
advertisement hubs, which facilitates real-time bidding for advertisers.179
daysHTTPIDEGoogleUsed by Google DoubleClick to register and report the website
user's actions after viewing or clicking one of the advertiser's ads with the
purpose of measuring the efficacy of an ad and to present targeted ads to the
user.1 yearHTTPpagead/landing [x3]GoogleCollects data on visitor behaviour from
multiple websites, in order to present more relevant advertisement - This also
allows the website to limit the number of times that they are shown the same
advertisement.
SessionPixelpagead/viewthroughconversion/935890331GooglePendingSessionPixelANEventbriteImplements
and collects data on the user’s interaction with the EventBrite-integration.
This service is used to promote and sell tickets to events across multiple
websites. 29
daysHTTPASEventbritePendingSessionHTTPbranch_sessionEventbriteMeasure wether the
user has made any app-downloads on the website, used for statistics and
marketing purposes. SessionHTMLbranch_session_firstEventbriteMeasure wether the
user has made any app-downloads on the website, used for statistics and
marketing purposes.
PersistentHTMLEB.fonts.neueplak.03-19-2019EventbriteImplements and collects data
on the user’s interaction with the EventBrite-integration. This service is used
to promote and sell tickets to events across multiple websites.
PersistentHTMLebEventToTrackEventbriteImplements and collects data on the user’s
interaction with the EventBrite-integration. This service is used to promote and
sell tickets to events across multiple websites. 29
daysHTTPeblangEventbriteImplements and collects data on the user’s interaction
with the EventBrite-integration. This service is used to promote and sell
tickets to events across multiple websites. 1 yearHTTPmgrefEventbriteCollects
information on user preferences and/or interaction with web-campaign content -
This is used on CRM-campaign-platform used by website owners for promoting
events or products.1 yearHTTPmgrefbyEventbriteCollects information on user
preferences and/or interaction with web-campaign content - This is used on
CRM-campaign-platform used by website owners for promoting events or products.1
yearHTTPfrMeta Platforms, Inc.Used by Facebook to deliver a series of
advertisement products such as real time bidding from third party advertisers.3
monthsHTTPads/ga-audiencesGoogleUsed by Google AdWords to re-engage visitors
that are likely to convert to customers based on the visitor's online behaviour
across websites.SessionPixelpagead/1p-conversion/#GoogleCollects data on visitor
behaviour from multiple websites, in order to present more relevant
advertisement - This also allows the website to limit the number of times that
they are shown the same advertisement.
SessionPixelpagead/1p-user-list/#GoogleTracks if the user has shown interest in
specific products or events across multiple websites and detects how the user
navigates between sites. This is used for measurement of advertisement efforts
and facilitates payment of referral-fees between
websites.SessionPixelpagead/conversion/#GoogleCollects data on visitor behaviour
from multiple websites, in order to present more relevant advertisement - This
also allows the website to limit the number of times that they are shown the
same advertisement. SessionPixel_fbp Meta Platforms, Inc.Used by Facebook to
deliver a series of advertisement products such as real time bidding from third
party advertisers.3 monthsHTTP_gcl_auGoogleUsed by Google AdSense for
experimenting with advertisement efficiency across websites using their
services. 3 monthsHTTP_rdt_uuidRedditUsed to track visitors on multiple
websites, in order to present relevant advertisement based on the visitor's
preferences. 3 monthsHTTP_uetvid [x3]MicrosoftUsed to track visitors on multiple
websites, in order to present relevant advertisement based on the visitor's
preferences. 1 yearHTML_uetvid_exp [x3]MicrosoftContains the expiry-date for the
cookie with corresponding name. Used by Microsoft
Advertising.PersistentHTMLoutbrain_cid_fetchOutbrainCollects data on the user’s
navigation and behavior on the website. This is used to compile statistical
reports and heatmaps for the website owner.1
dayHTTPzapier.visitor_id [x2]www.infobip.com
partners.infobip.comUsed by Zapier to stitch user sessions together to a single
user (visitor id).PersistentHTMLbcookieLinkedInUsed by the social networking
service, LinkedIn, for tracking the use of embedded services.1
yearHTTPbscookieLinkedInUsed by the social networking service, LinkedIn, for
tracking the use of embedded services.1 yearHTTPli_gcLinkedInStores the user's
cookie consent state for the current domain179 daysHTTPlidcLinkedInUsed by the
social networking service, LinkedIn, for tracking the use of embedded services.1
dayHTTPUserMatchHistoryLinkedInUsed to track visitors on multiple websites, in
order to present relevant advertisement based on the visitor's preferences. 29
daysHTTPw/1.0/cmOpenxPresents the user with relevant content and advertisement.
The service is provided by third-party advertisement hubs, which facilitate
real-time bidding for
advertisers.SessionPixel_/ad/75aa344edeef4dbfa3b3dd7cb5f40e6f/pixelQuoraCollects
data on user behaviour and interaction in order to optimize the website and make
advertisement on the website more relevant. SessionPixelsp_landingSpotifyUsed to
implement audio-content from Spotify on the website. Can also be used to
register user interaction and preferences in context with audio-content - This
can serve statistics and marketing purposes. 1 dayHTTPsp_tSpotifyUsed to
implement audio-content from Spotify on the website. Can also be used to
register user interaction and preferences in context with audio-content - This
can serve statistics and marketing purposes. 1 yearHTTPi/adsct [x2]Twitter
Inc.The cookie is used by Twitter.com in order to determine the number of
visitors accessing the website through Twitter advertisement content.
SessionPixelmuc_adsTwitter Inc.Collects data on user behaviour and interaction
in order to optimize the website and make advertisement on the website more
relevant. 2 yearsHTTP_session_idG2CrowdStores visitors' navigation by
registering landing pages - This allows the website to present relevant products
and/or measure their advertisement efficiency on other websites. 13
daysHTTPi/jot/embedsTwitter Inc.Sets a unique ID for the visitor, that allows
third party advertisers to target the visitor with relevant advertisement. This
pairing service is provided by third party advertisement hubs, which facilitates
real-time bidding for advertisers.SessionPixelpersonalization_idTwitter Inc.This
cookie is set by Twitter - The cookie allows the visitor to share content from
the website onto their Twitter profile. 2 yearsHTTPvuidVimeoCollects data on the
user's visits to the website, such as which pages have been read.2
yearsHTTP__Secure-YECYouTubeStores the user's video player preferences using
embedded YouTube video13 monthsHTTPVISITOR_INFO1_LIVEYouTubeTries to estimate
the users' bandwidth on pages with integrated YouTube videos.179
daysHTTPYSCYouTubeRegisters a unique ID to keep statistics of what videos from
YouTube the user has seen.SessionHTTPyt.innertube::nextIdYouTubeRegisters a
unique ID to keep statistics of what videos from YouTube the user has
seen.PersistentHTMLyt.innertube::requestsYouTubeRegisters a unique ID to keep
statistics of what videos from YouTube the user has
seen.PersistentHTMLytidb::LAST_RESULT_ENTRY_KEYYouTubeStores the user's video
player preferences using embedded YouTube
videoPersistentHTMLyt-remote-cast-availableYouTubeStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-cast-installedYouTubeStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-connected-devicesYouTubeStores the user's video player
preferences using embedded YouTube
videoPersistentHTMLyt-remote-device-idYouTubeStores the user's video player
preferences using embedded YouTube
videoPersistentHTMLyt-remote-fast-check-periodYouTubeStores the user's video
player preferences using embedded YouTube
videoSessionHTMLyt-remote-session-appYouTubeStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-session-nameYouTubeStores the user's video player
preferences using embedded YouTube videoSessionHTML__tnpZapierPending by
Zapier.1 yearHTTP__tzpZapierPending by Zapier.1 yearHTTPzapidentityZapierUsed to
save user preferences in integrated catalogues on the website.1
yearHTTPzapsessionZapierUsed by Zapier to connect a single user session.6
daysHTTP

Unclassified cookies are cookies that we are in the process of classifying.
Show detailed cookie information

NameProviderPurposeExpiryType__IB_aud_FTGooglePending29
daysHTTP__IB_l_src_FTGooglePending29 daysHTTP__IB_lp_FTGooglePending531
monthsHTTP__IB_lp_ref_FTGooglePending531 monthsHTTP__IB_prod_FTGooglePending29
daysHTTP__test__GooglePendingSessionHTTP_fs_cid [x5] Meta Platforms, Inc.
AmazonPendingPersistentHTML_fs_tab_id [x12]edge.fullstory.comPendingSessionHTMLfs_cidedge.fullstory.comPending1
yearHTTPIbEntryLocaleportal-tr1.infobip.comPending1
yearHTTPibvisitordatawww.infobip.comPendingPersistentHTMLowasco_csrf_tokenwww.infobip.comPending1
dayHTTPowasco_shortlist_session_idwww.infobip.comPending6
daysHTTPowasco_trackerwww.infobip.comPendingSessionHTTP

[#IABV2_LABEL_PURPOSES#] [#IABV2_LABEL_FEATURES#] [#IABV2_LABEL_PARTNERS#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_BODY_FEATURES#]
[#IABV2_BODY_PARTNERS#]

Cookie Policy

This Cookie Policy applies to the website and web-based interface, both operated
by the company INFOBIP LIMITED, with its registered office at the United
Kingdom, London EC4V 6BW, 5th Floor, 35-38 New Bridge Street, and registration
number 7085757 (“Infobip”, “we”, “us”, “our”, etc.).

Intro

In the spirit of transparency, this Cookie Policy (“Policy”) provides detailed
information about cookies and JavaScript libraries, how we use them, and how you
can manage them when you visit Infobip website (“website”) or Infobip web-based
interface (“web-based interface”).

Cookies make it easy and efficient for you to navigate and interact with the
Infobip website and Infobip web-based interface.

In addition to this Policy, further general information on how we use, store,
and keep your personal data secure, are provided in our Privacy Notice.

From time to time, we may update this Policy due to changes in applicable legal
framework, technology or our business model. If we do, we’ll notify you by
posting the Policy on our website with a new effective date, prior to the update
becoming effective.

Cookies & JavaScript libraries in general

Cookies are small text files that we place on your device (e.g. computer or
smartphone) when you visit our website and web-based interface. We will always
ask your consent to set cookies e.g., to remember your preferences or
personalize content that is more relevant to you. However, we won’t ask your
consent for cookies that are strictly necessary for specific functionalities of
our services, i.e. without which you wouldn’t be able to undertake certain
activities.

Javascript libraries are snippets of codes we run on website and web-based
interface that are executed when certain actions take place.

Types of cookies

Session cookies: these cookies remain in your browser during your browser
session only, i.e. until you leave the website or web-based interface.

Persistent cookies: these cookies remain in your browser for a set period of
time after the browser session expires (unless you delete them in advance).

First-party cookies: these cookies are created by us, that is the domain you are
visiting (i.e. the website displayed in the URL window).

Third-party cookies: these cookies are created by domains other than the one you
are visiting at the time.

Cookies used by Infobip

Infobip uses data collected by first party cookies, third party cookies and
JavaScript libraries set on our website and web-based interface to:

- Improve your user experience by remembering choices you make

- Analyse the use of our products and services

- Deliver personalised experience Increase the overall performance

- Provide assistance during your visit and use of our products and services

- Assist us in our promotional and marketing activities

Cookies on our website and web-based interface are grouped into four categories
explained below.

Managing cookies

When you first visit our website or web-based interface you will see our Cookie
Declaration where you can manage your cookie settings. You can change or
withdraw your consent at any time (see "change your consent" below).

Information about procedure on how to enable, disable or remove cookies can be
found on your Internet browser provider’s website via your help screen.

Find out how to manage cookies on popular browsers:

- Google Chrome

- Microsoft Edge

- Mozilla Firefox

- Microsoft Internet Explorer

- Opera

- Apple Safari

To find information relating to other browsers, visit the browser developer's
website. To opt out of being tracked by Google Analytics across all websites,
visit http://tools.google.com/dlpage/gaoptout.

If you elect not to activate the cookies, or later to disable cookies, you may
still visit our website and web-based interface, but your ability to use some
features or areas of the website and web-based interface may be limited

Contact details

If you have any questions regarding this Policy, you may reach our Privacy team
and Data Protection Officer at data-protection-officer@infobip.com

Manage Infobip Cookies

Your consent applies to the following domains: campaigns.infobip.com,
portal-tr1.infobip.com, portal-sa2.infobip.com, portal-eu2.infobip.com,
portal-eu1.infobip.com, portal-id1.infobip.com, status.infobip.com,
www.infobip.com, partners.infobip.com, startups.infobip.com, shift.infobip.com,
portal.infobip.com, portal-ny2.infobip.com, portal-munm.infobip.com,
portal2.infobip.com

Cookie declaration last updated on 04.11.22 by Cookiebot
Customer Stories Product Stories
Infobip
* Products
* Solutions and Services
* Partnerships
* Developers
* Resources

* * APPLICATIONS

Cloud based software applications

* MESSAGING

Create a perfect customer experience

* CALLS

Voice and video calls

* EMAIL

Create rich, targeted marketing and transactional email

* IDENTITY

Customer authentication and verification

* CONNECTIVITY

Numbers and network connectivity

Select application:

* Moments

Customer engagement hub

* Conversations

Cloud contact center solution

* Answers

Chatbot building platform

* People

Customer data platform

Available in Moments

* SMS
* Email
* Voice
* RCS
* WhatsApp Business
* Viber for Business
* Mobile App Messaging
* Web Push
* LINE

* SMS
* RCS
* WhatsApp Business
* Viber for Business
* Google's Business Messages
* Apple Messages for Business
* LINE
* Telegram
* Messenger
* Live Chat
* Instagram Business
* Other Social Media

* SMS
* RCS
* WhatsApp Business
* Viber for Business
* Google's Business Messages
* Apple Messages for Business
* LINE
* Telegram
* Messenger
* Live Chat
* Instagram Business

* All
* Available over API
* Available in Moments
* Available in Conversations
* Available in Answers

* SMS

Reach customers with the most dependable and widespread global messaging
service

* MMS

Add a variety of media to your messages

* RCS

Leverage the power of RCS business messaging

* WhatsApp Business

Offer always-on support and send useful notifications to the app 2B people
use daily

* Viber for Business

Build memorable, branded customer journeys

* LINE

Get closer to your customers with the most popular chat app in South East
Asia

* Telegram

Fast to implement, fully encrypted, simple to use

* Messenger

Offer fast service at every touchpoint over the app 1.3 billion people
connect on daily

* Instagram Business

Get a full contact center solution that helps you manage all your
Instagram communication in one place.

* Live Chat

Maximize your website and app performance

* Google's Business Messages

Connect with customers on their favorite search engine

* Apple Messages for Business

Connect with your customers on their favorite devices

* Mobile App Messaging

Mobile push notifications and In-app messaging to keep users engaged

* Web Push

Meet the alerts that convert

* Kakao Business

The ideal channel to reach South Korean customers

* SMS

Reach customers with the most dependable and widespread global messaging
service

* MMS

Add a variety of media to your messages

* RCS

Leverage the power of RCS business messaging

* WhatsApp Business

Offer always-on support and send useful notifications to the app 2B people
use daily

* Viber for Business

Build memorable, branded customer journeys

* LINE

Get closer to your customers with the most popular chat app in South East
Asia.

* SMS

Reach customers with the most dependable and widespread global messaging
service

* Email

Create rich, targeted marketing and transactional emails to capture your
customers’ attention

* Voice

Deliver engaging voice experiences with our secure, high-definition voice
service for any application

* RCS

Leverage the power of RCS business messaging

* WhatsApp Business

Offer always-on support and send useful notifications to the app 2B people
use daily

* Viber for Business

Build memorable, branded customer journeys

* Mobile App Messaging

Mobile push notifications and In-app messaging to keep users engaged

* Web Push

Meet the alerts that convert

* LINE

Get closer to your customers with the most popular chat app in South East
Asia.

* SMS

Reach customers with the most dependable and widespread global messaging
service

* RCS

Leverage the power of RCS business messaging

* WhatsApp Business

Offer always-on support and send useful notifications to the app 2B people
use daily

* Viber for Business

Build memorable, branded customer journeys

* Google's Business Messages

Connect with customers on their favorite search engine

* Instagram Business

Get a full contact center solution that helps you manage all your
Instagram communication in one place.

* Apple Messages for Business

Connect with your customers on their favorite devices

* LINE

Get closer to your customers with the most popular chat app in South East
Asia.

* Telegram

Fast to implement, fully encrypted, simple to use

* Messenger

Offer fast service at every touchpoint over the app 1.3 billion people
connect on daily

* Live Chat

Maximize your website and app performance

* SMS

Reach customers with the most dependable and widespread global messaging
service

* RCS

Leverage the power of RCS business messaging

* WhatsApp Business

Offer always-on support and send useful notifications to the app 2B people
use daily

* Viber for Business

Build memorable, branded customer journeys

* Google's Business Messages

Connect with customers on their favorite search engine

* Instagram Business

Get a full contact center solution that helps you manage all your
Instagram communication in one place.

* Apple Messages for Business

Connect with your customers on their favorite devices

* LINE

Get closer to your customers with the most popular chat app in South East
Asia.

* Telegram

Fast to implement, fully encrypted, simple to use

* Messenger

Offer fast service at every touchpoint over the app 1.3 billion people
connect on daily

* Live Chat

Maximize your website and app performance

* Voice

Deliver engaging voice experiences with our secure, high-definition voice
service for any application

* Video

Add a personal touch to your customer experience by delivering an improved
service level through video

* Email

Create rich, targeted marketing and transactional emails to capture your
customers’ attention

* Mobile Identity

Customer authentication and verification

* Numbers

Local numbers messaging

* Number Lookup

Check/re-verify your mobile number database

* Things

Global connectivity management solution for IoT devices

* * BY SOLUTION

* BY INDUSTRY

* SERVICES

* Customer Service

Provide efficient customer service on the most popular channels

* Marketing

Unleash the power of omnichannel marketing automation

* Sales

Optimize your sales with intelligent automation

* Authentication

The new era of optimized authentication

* Retail

Grow conversions, boost revenue, and drive efficiencies, with an
omnichannel retail strategy.

* E-commerce

Boost conversion and increase customer loyalty

* Transportation and Logistics

Deliver superior transportation and logistics customer experience

* Financial Services

Reassure customers with secure interactions

* Telco

Drive cost efficiencies, reduce churn, and maximize your revenue streams

* Services

Ensure early and sustainable return on your customer experience (CX)
investments, with Infobip Services.

* CX Consulting

Your customers expect the best experiences. Our CX Consulting helps you
ensure exactly that, consistently, and across all communication channels.

* * Get started with Infobip API

Integrate any communication channel or module by using our flexible and
programmable API stack.

* SDKs

Start building communication solutions with Infobip SDKs.

* * Blog

* Documentation

* Downloads

* Analyst Reports

* Glossary

* FAQ

Infobip
* Products
* Solutions and Services
* Partnerships
* Developers
* Resources

* Customer Stories
* Product Stories

Applications
* Moments
* Conversations
* Answers
* People

Messaging
* All
* Available over API
* Available in Moments
* Available in Conversations
* Available in Answers

Messaging
* SMS
* MMS
* RCS
* WhatsApp Business
* Viber for Business
* LINE
* Telegram
* Messenger
* Instagram Business
* Live Chat
* Google's Business Messages
* Apple Messages for Business
* Mobile App Messaging
* Web Push
* Kakao Business

Messaging
* SMS
* MMS
* RCS
* WhatsApp Business
* Viber for Business
* LINE

Messaging
* SMS
* Email
* Voice
* RCS
* WhatsApp Business
* Viber for Business
* Mobile App Messaging
* Web Push
* LINE

Messaging
* SMS
* RCS
* WhatsApp Business
* Viber for Business
* Google's Business Messages
* Instagram Business
* Apple Messages for Business
* LINE
* Telegram
* Messenger
* Live Chat

Calls
* Voice
* Video

Email
* Email

Identity
* Mobile Identity

Connectivity
* Numbers
* Number Lookup
* Things

Solutions and Services
* By Solution
* By Industry
* Services

By Solution
* Customer Service
* Marketing
* Sales
* Authentication

By Industry
* Retail
* E-commerce
* Transportation and Logistics
* Financial Services
* Telco

Services
* Services
* CX Consulting

Developers
* Get started with Infobip API
* SDKs

Resources
* Blog
* Documentation
* Downloads
* Analyst Reports
* Glossary
* FAQ

PRIVACY NOTICE

* Service Terms & Conditions
* Service description
* Short Code

PRIVACY NOTICE

DATA PROTECTION

* Processors
* BREXIT Notice
* Data Transfer Agreement

COOKIE POLICY

CODE OF PRACTICE

MODERN SLAVERY AND HUMAN TRAFFICKING STATEMENT

THE SECTION 172 STATEMENT

UNITED KINGDOM TAX STRATEGY

NORTH AMERICA PASS-THROUGH FEES

BUSINESS PARTNER CODE OF CONDUCT

Last changed: Wed, 14th Oct '20

At INFOBIP, we care about your personal data. It is very important to us to be
transparent about the data we collect about you, how we use such data and with
whom we share it. Therefore, we advise you to read the following Privacy Notice
to be informed about the processing of your personal data.

Through our worldwide network of over 600 direct carrier connections, we reach
more than 7 billion people and things. Our local presence, of more than 60
offices across six continents, enables us to react faster, support better,
engage more, and offer tailor-made solutions creating communications solutions
of the future with our clients. We believe that the responsible use of data
supports business growth and builds strong relationships between partners,
consumers, and brands. As a business, we are committed to respecting and
protecting the privacy of all individuals with whom we interact.

1. Definitions
2. About INFOBIP Services
3. Controller’s contact details
4. How do we obtain your personal data?
5. What personal data do we collect, why and on which legal basis
5.1. When we provide the Services to our customers
5.2. When you provide your products or services to us (suppliers)
5.3. When you contact us with a question about our products and services and
when you are looking for new business opportunities
5.4. When we send you our email marketing communications
5.5. When you register to attend our webinar, business breakfast or other
events
5.6. When we perform research activities
5.7. When you visit our website
5.8. When you apply for a job or internship with us
6. How and with whom do we share your personal data?
7. How do we transfer your personal data outside the EEA?
8. How do we secure your personal data?
9. What are your rights in respect of your personal data?
10. How can you object to the processing of your personal data?
11. How can you exercise your rights?
12. Do we conduct automated decision-making that significantly affects you?
13. How long do we keep your personal data?
14. Information form children
15. Supplemental notice for California residents
16. How often do we update this Privacy Notice?

1. DEFINITIONS

In the text, we use specific data protection terms, and their definitions are
the following:

The term “INFOBIP” or “us” or “we” or “our” refers to the company INFOBIP
LIMITED, with its registered office at the United Kingdom, London EC4V 6BW,
Fifth Floor, 35-38 New Bridge Street and registration number 7085757, as well as
to its subsidiaries and affiliates (the full list of INFOBIP subsidiaries and
affiliates with contact details can be found at:
https://www.infobip.com/offices).

The term “Applicable Data Protection Law” means all laws and regulations
applicable to the processing of personal data under this DPA, including, where
applicable, the GDPR (General Data Protection Regulation (EU) 2016/679), the UK
GDPR, the UK Data Protection Act 2018, and any laws and regulations implementing
the foregoing, as amended, or superseded from time to time.

The term “personal data” means any information about you by which you can be
identified, directly or indirectly.

The term “controller” means the natural or legal person which determines the
purposes and means of the data processing and is responsible for processing such
data in a manner consistent with the Applicable Data Protection Law.

The term “processor“ means a natural or legal person who processes personal data
on behalf of the controller.

The term “Services” means INFOBIP’s cloud-based communication products and
services (CPaaS – Communications Platform as a Services and CCaaS – Contact
Centre as a Services).

The term “you” refers to a natural person (an individual) whose personal data
INFOBIP collects and processes.

2. ABOUT INFOBIP SERVICES

INFOBIP is a Communications Platform as a Services (CPaaS) and Contact Centre as
a Services (CCaaS) provider. While providing Services to our customers and
processing personal data, we act either as the controller or the processor,
depending on the situation.

Our customers are mainly companies that integrate our Services into their
business operations through their own software applications (via API) or using
INFOBIP Portal (“Customer User Portal” or “CUP”), our website interface. By
using our cloud communications platform, our customers are able to send or
exchange their communications with their end users using different communication
channels (for example, SMS, email, Voice). We are not in direct relationship
with our customers’ end users, so we will distribute these communications
through telecom operators and other communications providers.

We act as the processor when processing personal data of individuals on behalf
of our customers, and for the sole purpose of providing our Services to them. We
do that within limits and according to customers’ instructions and in line with
the Service terms and conditions, agreement for Services and/or data processing
agreement concluded with the customer.

For example, when you, as an end user of our customer are the recipient of
communication that our customer sent you by using our platform (such as an SMS
message), we send that customer’s communications acting on behalf of our
customer. That means that the customer is the controller, and INFOBIP is the
processor.

Any request we may receive from customers’ end users regarding their rights
related to our activities taken on behalf of our customers will be forwarded to
customers, or the end users will be asked to contact them directly.

In situations when we process personal data for our own purposes and do not act
on behalf of someone else, we act as the controller and we are committed to
processing that data as described in this Privacy Notice and respecting all
obligations arising from the Applicable Data Protection Law.

3. CONTROLLER’S CONTACT DETAILS

INFOBIP LIMITED, 35-38 New Bridge Street, Fifth Floor, London EC4V 6BW, United
Kingdom

Contact details of all INFOBIP subsidiaries and affiliates (INFOBIP group
companies) are available at: https://www.infobip.com/offices.

If you have questions regarding this Privacy Notice or about the INFOBIP Group’s
privacy practices, you may reach our Privacy team and Data Protection Officer
via the email address data-protection-officer@infobip.com.

4. HOW DO WE OBTAIN PERSONAL DATA?

Most of the personal data we process is provided to us directly by you for one
of the following reasons:

* You created an account and started using our Services
* You visited our website, registered for more information on a specific
Service, took steps to enter into a business relationship with us and/or you
initiated communication with us
* You registered to attend or have attended an event organised by INFOBIP
* You subscribed to our e-newsletter, blog or a webinar
* You accepted to participate in our market research activities
* You applied for a job or internship with us.

We also receive personal information indirectly, such as in the situations
where:

* Our customer or supplier provided us with the contact details of its
representatives and personnel who will be our business contact points
* Our customer provided us with the contact details of individuals authorized
to use its account to access our Services,
* Our customer provided us with the contact details of its personnel who will
attend our event
* Our customer provided us with contact details of its end users (such as
telephone number or email address) when using our Services
* An employee of ours gave us your contact details when naming you as a referee
* From providers of background check services when you apply for a job offer
* We have collected your information from LinkedIn or other publicly available
sources or from data enrichment providers
* We automatically collect certain information, such as your Internet protocol
(IP) address, user settings, cookie identifiers, and other unique
identifiers, browser or device information, location information (including
approximate location derived from IP address ), and when you use our Services

5. WHAT PERSONAL DATA DO WE COLLECT, WHY AND ON WHICH LEGAL BASIS, HOW DO WE USE
IT AND FOR HOW LONG DO WE KEEP IT?

5.1. When we provide the Services to our customers
5.2. When you provide your products or services to us
5.3. When you contact us with a question about our products and services and
when we are looking for new business opportunities
5.4. When we send you our email marketing communications
5.5. When you register to attend our webinar, business breakfast or other events
5.6. When we perform research activities
5.7. When you visit our website
5.8. When you apply for a job position with us

5.1. When we provide the Services to our customers

5.1.1. To create the customer’s account and enable the customer to start using
our Services:

What personal data do we collect?

We collect customer’s “account data”, which is data that relates to the
customer’s relationship with INFOBIP.

If you sign up for our Services, in order to create a customer’s “account” we
ask for your name, contact details (e.g., phone number, email address, country),
and certain related information such as your company’s name, industry and your
business role, as well as your login details (e.g., username and password, or
API key).

We also collect names, contact details and login details of customer’s personnel
or any other individual authorised by the customer to log into and utilise our
Services connected with the customer’s account (a “user” of the customer’s
account).

Within the customer’s account we also collect billing information (such as
billing address, information on whether the customer is a legal entity or an
individual, prepaid or postpaid subscriber, and further information if we are
legally required to, and depending on each country’s legislation).

When doing business with legal persons, we may collect personal data (such as
name, business contact details, position in the company) related to their
representatives and other personnel that will be our contact points.

Collecting your name, contact details, login details, and billing information is
necessary for us in order to enter into an agreement for Services with you.
Therefore, we will not be able to provide you with our Services without
collecting this basic information. If you sign up for a free trial account, you
are not required to enter your billing information unless and until you decide
to continue with a paid subscription to our Services.

How do we collect personal data?

If you are our customer as an individual, we obtain this data directly from you.
If your organisation is our customer, we may obtain your personal data either
directly from you or via your organisation.

Why do we collect personal data, under which legal basis, and how do we use it?

We collect and use collected data for agreement signing and agreement
administration purposes, to create your account and enable you to access and use
our Services, to keep your account secure, to provide you with customer care and
technical support, to share relevant information about our products and services
and to exercise our rights and fulfil our obligations arising from the business
relationship that we may have with you or with your organisation.

Conducting these activities is our legitimate interest in the sense of providing
our Services to your organisation. However, if you personally are our
contractual counterpart, we process your data because it is necessary for the
performance of an agreement for Services, or in order to take steps, at your
request, prior to entering into the agreement.

5.1.2. To enable customers to exchange their communications by the use of our
Services and to ensure the security of our network and Services:

What data do we collect?

We collect traffic data. Traffic data is data that is processed for the
conveyance of a communication exchanged by using our Services or for billing
related to that communication, and it includes data on the routing, type,
duration, and time of the communication. So, this data encompasses data used to
trace and identify the source and destination of a communication (including
customer end user’s telephone number or email address, depending on the Service
provided).

We also collect the commands your application communicates to INFOBIP (such as
your IP addresses, information on your usage, routing information), as well as
logs on your activities created during your use of our tools and Services and we
connect this information with your account details.

How do we collect this data?

We receive the customer’s end user’s telephone number or email addresses from
our customer, while other traffic data are automatically generated or unveiled
during the process of conveyance of a communication.

We collect data related to your activities on our platform directly from you
when you use our Services.

Why do we collect this data, under which legal basis, and how do we use it?

We collect and process traffic data to provide customers with our Services, that
is, to manage traffic with the purpose of transmitting customer’s communications
toward or from telecom operators and other communication networks, in order to
handle customer’s enquiries and to calculate charges.

If you, as our customer, are an individual, the processing of your personal data
is necessary for the performance of our agreement for Services. If our customer
is a legal person, we rely on our legitimate interest to process personal data.

We also process traffic data to prevent spam and fraud, for troubleshooting and
detecting problems with the network, and to settle interconnection payments with
telecom operators and other communications providers. Should we have a billing
dispute with our customer or with telecoms or other communications providers, we
may need to use traffic data related to routing (including the end user’s
telephone number or email address, as well as the customer’s IP address) in
order to resolve it. The carrying out of these activities is our legitimate
interest.

In order to comply with our legal obligations, we may be obliged to retain
records containing communications related data as stipulated in the relevant
national data retention provisions regulating the law enforcement matter, and to
share them upon government request.

We collect logs on your activities created during your use of our Services and
connect this information with the customer’s account details in order to secure
customer’s account, to prevent or detect fraudulent activities, and to ensure
the security of the INFOBIP network. This information is necessary to construct
the timeframe of user’s activities in the case of security-related incidents,
and to be able to take adequate steps for mitigation. IT security is crucial for
us, so for these activities we rely on our legitimate interest and on the
legitimate interest of our customers to maintain and improve the security of our
network and Services.

5.1.3. To improve our products and Services

What data do we collect?

We collect the data you generate during your activity on our platform (e.g. your
behaviour records inside our web interface, such as time spent, pages visited,
history of your visits and features used).

How do we collect this data?

We obtain this data directly from you. When you browse our website and use our
Services, we automatically collect data by placing necessary cookies and trusted
tracking technologies on your browser. For more information on how we collect
you data through cookies, please visit our Cookie Policy.

Why do we collect this data, under which legal basis, and how do we use it?

The information we collect helps us maintain and improve our website and
business. It usually includes your IP address, browser type, the pages you have
visited and the order you visited them in as well as whether you are a new or a
returning visitor.

If you are already our customer, we’ll use the data collected from your account
to gain insight into the way you use our platform and Services, what your
business needs are, past support issues, and so on. This information makes it
possible for us to tailor our assistance and product offers and provide the best
possible support.

We analyse your activities on our platform and collect data that is useful for
the improvement of our products and Services, relying on our legitimate
interest. This may include using your personal information to create
de-identified and / or aggregated information, such as de-identified demographic
information, de-identified location information, information about the device
from which you access our Services or other de-identified analyses we create. We
take partially automated measurements that include human intervention in order
to analyse the way you use the features and tools available on our platform
(e.g., by tracking and recording your behaviour inside our web interface,
including time spent, pages visited and features used) in order to give you
recommendations to improve your performance (e.g. how to better access some
feature). Also, we create statistics on the use of our tools to understand which
tools have a user-friendly design and which should be enhanced. The general goal
of such activities is to enhance your and your company’s messaging execution
when communicating with your end users.

How long do we keep your personal data?

We will erase all information collected about our customers (basic
identification data, contact details, business details and account details)
within 7 years after the closure of the account. Moreover, information about
reseller’s customers and account users (basic identification data, contact
details, business details and account details) will be kept 12 months after the
account closure.

In order to maintain records of our business relationship and to comply with the
applicable financial and tax regulations, we keep business agreements related to
Infobip Services for 10 years after the end of the year when the account was
closed and invoices for 10 years after the end of the invoicing year. Longer
periods may apply when required by the local legislation.

Customers’ requests and other communication exchanged with our support team via
our help desk (support ticketing) system may be kept for 7 years upon the ticket
closure.

Traffic data containing end users’ information (such as MSISD-number, telephone
number, IMSI, IMEI) will be kept, in our communication detail records, for 12
months after the date of communication. Longer periods may apply if INFOBIP
needs to comply with applicable national legislation regulating retention of
data in electronic communications for law enforcement purposes. In addition, as
we may need to keep traffic data in order to calculate charges, we will keep
them for billing and to settle our payments towards telecoms and other
communications providers until payments are settled, the longest until the end
of the period during which the bill may lawfully be challenged or payment
pursued. In case that a bill remains unpaid or has been challenged before being
paid, we will keep data to establish, exercise or defend our legal rights, the
longest until the court or other legal procedure is finally closed.

Customers’ and reseller’s customers traffic data (such as sender name, sender
ID, time, type, duration of communication, routing details) are kept for 10
years after the date of communication, since they can be checked by auditors and
tax authorities, and they are necessary in order to demonstrate compliance with
the relevant financial, audit, and tax legislation.

Behaviour analytics i.e. data generated during your activity on our platform are
kept for twenty-five months.

In case that legal matters such as litigation, law enforcement requests or
government investigations acquire us to preserve records, including those
containing personal information, we will delete the impacted records when no
longer legally obligated to retain them.

5.2. When you provide your products or services to us

What personal data do we collect?

If you as our supplier are an individual, we collect your name, contact details
(such as address, phone number, email address), certain related information such
as your company’s name, industry and your business role, and your billing
information (e.g., billing address, information on whether you are a business or
an individual, your VAT number, bank account details, and further information if
we are legally required to and in accordance with applicable national
legislation).

Collecting this data is necessary for us in order to enter into an agreement
with you. Therefore, we will not be able to purchase your products or services
without collecting this personal data.

When doing business with legal entities, we collect personal data related to
their representatives and other personnel that will be our contact points (such
as their name, business contact details, position in the company).

How do we collect personal data?

If you as an individual are our supplier, we obtain this data directly from you.
If your organisation is our supplier, we may obtain your personal data either
directly from you or via your organisation.

Why do we collect personal data, under which legal basis, and how do we use it?

We collect and will use this data for agreement signing and agreement
administration purposes, to maintain and improve our business relationship, to
get relevant information about our supplier’s product or services, or to share
relevant information about our business and services with you, as well as to
exercise our rights and fulfil our obligations arising from the business
relationship that we may have with you or your organisation.

Conducting these activities is our legitimate interest in the sense of
purchasing products or services from a supplier that is a legal person. However,
if you personally are our contractual counterpart, we process your personal data
because it is necessary for the performance of an agreement or in order to take
steps, at your request, prior to entering into an agreement.

How long do we keep your personal data?

When you provide your products or services to us, we keep your business-related
personal data (basic identification data, contact details and business details)
for 7 years after the end of our business relationship. However, we keep
business agreements for 10 years after the end of our business relationship and
invoices for 10 years after the end of the invoicing year. Longer periods may
apply when required by the local legislation.

Customers’ requests and other communication exchanged with our support team via
our help desk (support ticketing) system may be kept for 7 years upon the ticket
closure.

Personal data of the supplier’s personnel basic identification data, contact
details, business details) that were our contact points during the business
relationship we had obtained from our supplier will be deleted or made anonymous
within 12 months after the end of the business relationship.

If legal matters such as litigation, law enforcement requests or government
investigations require us to preserve records, including those containing
personal information, we will delete the records in question when we are no
longer legally obligated to retain them.

5.3. When you contact us with a question about our products and services and
when we are looking for new business opportunities

What personal data do we collect?

We may collect your name, surname and basic contact and business information
such as your email address, phone number, country, company, industry, and
business role or job title. We will also collect any other information you
choose to provide us, depending on the nature of our communication.

How do we collect your personal data?

We may collect this information directly from you through our “Contact Sales” or
other forms available on our website. After submitting your details, we will
send you an email to confirm that our sales team will contact you.

We may also collect your information directly from you when you register on our
website to learn more about our business and services, start chatting with us
via our chat channel, take steps to enter into a business relationship with us,
submit Startup or Shift Sponsor/Partner application form and when you provide us
your contact information when requesting further information.

We are constantly searching for new business opportunities. Therefore, we may
collect your contact and business information indirectly, through business and
professional networks and databases (such as LinkedIn) or we may employ third
parties that supply us with information collected from publicly available
sources and data enrichment providers. We only retain the information that will
help us reach potential customers and suppliers that could benefit from our
services and products, or if we are interested in their products and services.

Why do we collect personal data, under which legal basis, and how do we use it?

We collect this information to contact you, answer your questions, find out if
you or your organisation are interested in further cooperation with us.

We use your personal data to provide you with the requested information about
our products and services and to see if you are interested in using them, or if
we can benefit from using your products and services, as well as to provide you
with all the necessary information and support required to ensure the mutually
beneficial and satisfying cooperation if you become our customer or supplier.
Any further processing of your personal data will be based on the business
relationship established with you or your organisation and on the lawful
processing ground.

Such activities represent our legitimate interest.

If there will be a mutual interest in entering into an agreement, we will
process your personal data within the presales and purchasing process to ensure
adequate technical and administrative support (tender procedures, negotiating,
and concluding agreements), and it is our legitimate interest to conduct this
process properly. If you personally are our contractual counterpart (as an
individual), we process your data because it is necessary for the performance of
a contract or in order to take steps, at your request, prior to entering into a
contract.

How long do we keep your personal data?

If we do not enter into an agreement, we will delete your personal data
collected for this purpose within six months after our last communication.

In any case, if you no longer wish to be contacted by our sales or procurement
team, you can always object by sending an email to sales@infobip.com.

5.4. When we send you our email marketing communications

What personal data do we collect?

We collect your name and email address.

How do we collect personal data?

We collect this information directly from you if you subscribe to receive our
newsletters, blogs or our other email marketing communication by which we
provide the information about our business and services. This data is collected
through the webforms available on our website.

For business to business (B2B) marketing, if we have an existing business
relationship (our customers, suppliers and their staff), we may use data
collected from you or your organisation when entering into an agreement or
during our business relationship.

Why do we collect personal data, under which legal basis, and how do we use it?

Our purpose for collecting the information is the provision of the services to
you and informing you about news, webinars and upcoming events.

We use your details only to provide these services. We also gather statistics
around email opening and clicks using industry standard technologies, including
clear gifs to help us improve our e-newsletter.

If you subscribe to our email marketing communication, we rely on your consent
provided to us when submitting such webforms. You will receive a confirmation
email once you have submitted your details.

For B2B (business to business) direct marketing, we may rely on our legitimate
interest. For the purpose of maintaining and improving our business
relationship, it is our legitimate interest to inform our existing business
partners (customers and suppliers, including their staff) about our products and
services, news, webinars, and upcoming events via email newsletters, blogs or
other forms of email communication.

In any case, you may proactively manage your preferences or opt-out of
communications (unsubscribe) with INFOBIP at any time using the unsubscribe link
provided in all INFOBIP’s email marketing communications. In case that you have
unsubscribed from our marketing communications (i.e. withdraw your consent or
object to the processing) we will stop sending you any marketing materials.

However, we maintain a so-called “suppression list” that contains only your
email address just to be sure that we will not contact you with unwanted content
in the future. We retain this information relying on our legitimate interest.

How long do we keep your personal data?

If we send you marketing communications based on our legitimate interest (B2B)
we will do so only during the business relationship with you or your
organisation (existing agreement for products or services is in place), or until
you object to the processing of your personal data for this purpose. We will
keep a suppression that contains email addresses of individuals that objected to
receiving our marketing communications until the end of the business
relationship with you or your organisation.

If you subscribed to receive our email marketing communications, we will provide
you this service until you unsubscribe, i.e. withdraw your consent. In order to
prevent you from receiving unwanted content after you had opted-out from
marketing communications, your email in the suppression list is kept until you
decide to subscribe again to our marketing communications.

5.5. When you register to attend our webinar, business breakfast, or other
events

What personal data do we collect?

When you register to attend a business breakfast, webinar or any other event
(hereinafter: event), you will be asked to provide your name and contact details
(email, phone number, country), as well as your company’s name, industry, and
your business role.

We may also ask you information about the time and place of your arrival as well
as accommodation details and dietary requirements you may have.

If you require us to provide you with an invitation or support letter, or you
need to get letter of guarantee to be able to get a visa, we will collect the
necessary information required by applicable law (such as your name, address,
date of birth, passport details).

We may collect photos, audio, and video material from our events.

How do we collect your personal data?

We collect your personal data directly from you when you fill in our
registration forms.

Sometimes your organisation will send us your contact details to attend our
event on their behalf, and we will send you an invitation with the link for
registration.

Why do we collect personal data, under which legal basis, and how do we use it?

If you register for a webinar, we will use your contact details to provide you
with the webinar details in advance, to remind you of the webinar and email you
the recording of the webinar subsequently.

If you register to attend our event, we will use gathered information to ensure
your place at the event, to be in touch with you, to provide you (via email or
by SMS on the phone number you provided in the registration form) all relevant
information before your arrival and during the event, to facilitate the event
and ensure all organisational support that you may need. For example, help you
with information about the location of our event, accommodation, travel or other
logistic details related to the event.

The legal basis we rely on for processing your personal data is your consent,
provided when you submit your details through our registration forms. When we
collect any information about dietary requirements, we also rely on your
consent.

If you will need an invitation or support letter or letter of guarantee to be
able to get a visa, we have to collect the necessary information about you as
defined by the applicable legislation. We collect this information just to
respond to your request and support you with the necessary documentation and we
rely on your consent provided when you submit us your personal data for this
purpose. Such information will not be processed for any other purpose than
issuing such a document upon your request. However, we may be legally obliged to
share such a document with government authorities and to keep it for a certain
period of time, as defined by applicable legislation.

In order to be able to facilitate the event, we rely on your consent to process
your personal data and this means you have the right to withdraw your consent at
any time by sending an email to data-protection-officer@infobip.com.

We also keep events’ participants lists containing only your name, contact
details, your company’s name, industry and your business role. In this case, the
processing purpose is to maintain a list of former participants in order to
invite them to future events we consider they might be interested in. To be able
to stay in touch with you, invite you to our other events, and inform you about
our products and services, we rely on our legitimate interest . You may object
to these communications at any by time using the unsubscribe link provided in
all INFOBIP’s emails and we will stop sending you event invitations.

We also conduct promotion activities of the events we held. In this case, the
processing purpose is to promote our events, and it consists of publishing
photos, videos, audios, and texts in online and offline media. These activities
represent our legitimate interest.

How long do we keep your personal data?

Personal data collected when you register for our webinar are kept for 18 months
after the webinar.

For off-line events, we keep events’ inviting lists for three years after the
event day.

All other personal data collected will be kept only for the duration of the
event (accommodation and other logistic data) are erased within 60 days after
the event day. Invitation, support letter or letter of guarantee will be kept
for a period of time determined by the applicable legislation.

5.6. When we perform research activities

5.6.1. When we perform market research activities

What personal data do we collect?

We collect your name and contact information (email address). The idea of the
researches we conduct is to gather anonymous information. Therefore, our
intention is to collect only your personal data necessary to send you a
questionnaire but not to link the anonymous answers with you in any way.

How do we collect your personal data?

We collect your name and contact data (email address) from business and
professional networks (for example LinkedIn), or from our databases if you or
your organisation are our customers, suppliers or business contacts.

Why do we collect your personal data, under which legal basis, and how do we use
it?

We conduct market research activities in order to receive anonymous information
and feedback for improving our products and services and targeting potential.

Firstly, we invite you to take a survey sending a generic untraceable URL to a
survey questionnaire. If you decide to participate and answer our questions, we
will not ask you to unveil any personal data, and our intention is to keep the
answers anonymous.

When searching for your email address, we rely on our legitimate interest. Our
intention is to collect anonymous information. However, if you disclose any
information about you in your answers, we will rely on your consent.

Keep in mind that we respect your privacy rights, so we do not carry out any
activity to link the answers provided with you, and we do not inform other
organisations (e.g. your employer) on the answers you provided in any way.

How long do we keep your personal data?

We will process the answers you provided in order to have general feedback on
our products and services. However, we will never ask you to reveal any personal
data in your answers, our intention is not to collect personal data within this
activity, and if you reveal any personal data in your answers, it will be
promptly deleted.

5.6.2. When we perform user experience research

What personal data do we collect?

We collect your personal data such as name, surname, email, and job title. We
are committed to collecting and processing only personal data necessary to
fulfill the aim of our research. The aim of the research we conduct is to
collect feedback from users of our products to improve them based on users’
practical experience and needs.

How do we collect your personal data?

We collect your name and contact data (email address) from our databases if you
or your organization are our customers, suppliers, or business contacts to
invite you to be part of our research hub.
If you apply to be part of our research hub and participate in our research, we
will collect the personal data directly from you through a third-party provider
who will process it on our behalf.

Why do we collect your personal data, under which legal basis, and how do we use
it?

We conduct user experience research activities to receive feedback for improving
our products and services.
Firstly, we invite you to be part of our research hub via email by sending you a
link to apply. When inviting you to be part of our research hub, we rely on our
legitimate interest.
Your participation is completely voluntary, and if you decide to be part of our
research hub and participate in our research, we will rely on your consent for
personal data collected and further processed. We will contact you only about
research related to the product you already use or have used.
The research may be recorded, and we will take notes of your comments and
actions. The research results, recordings, and notes are used only for improving
our products and would be shared with the responsible teams, such as product
design and development teams.

How long do we keep your personal data?

Data deletion deadlines are applied to ensure data is erased once no longer
necessary for research purposes.

5.7. When you visit our webpage

We use third-party services such as Google Analytics when you visit
www.infobip.com in order to collect standard internet log information and
details on visitor behaviour patterns. We do this to find out information such
as the number of visitors to various parts of the site. This information is only
processed in a way that does not identify anyone. We do not make, and do not
allow Google to make, any attempt to find out the identities of visitors to our
website. We also use LinkedIn Analytics. For more information, please consult
the relevant privacy notice.

When you browse our website, we automatically place necessary cookies on your
browser. You can opt in to accept advertising or analytical cookies. The
information we collect helps us maintain and improve our website and business.
It usually includes your IP address, browser type, the pages you’ve visited and
the order you visited them, as well as whether you’re a new or returning
visitor. For more information please read our Cookie Policy.

5.8. When you apply for a job or internship with us

What personal data do we collect?

We collect your first and last name, contact information (email address and
telephone number) and location/place of residence as well as information about
your education, previous work experience, and any other information you choose
to share with us in your resume (CV) or application when expressing interest in
joining our team.

When permitted by applicable law, we may also collect professional information
about you from the business networking sites you use (such as LinkedIn) and we
may search their content in order to find out more professional information
about you if your resume or application contains links to other sources (e.g.
web pages).

If we arrange an interview and you go through our selection process, we may
collect further information gathered from you during the interviews, results of
conducted evaluation tests, interview notes and reviews of our colleagues who
interviewed you. We may also collect information about your professional
experience from your referees, if you indicated them.

How do we collect your personal data?

We collect your personal data directly from you when you submit your resume
and/or application directly into our recruitment software.

If you choose to send your resume to a staff member who will be your referee, it
will be passed on to authorized employees on our recruitment team and entered
into the recruitment software by us. We recommend you submit your resume
directly into our recruitment software (a link is available at
https://www.infobip.com/careers).

We may collect your personal data from recruitment agencies and background check
agencies we have engaged in order to help us find potential candidates for open
positions or from business networking sites you use, such as LinkedIn, as well
as to carry out background checks to the extent permitted by the legislation.

We may collect further information about you during the selection process. This
information will be generated by you and by us. For example, you might complete
an evaluation test or we might take interview notes or contact your referees.

Why do we collect personal data, under which legal basis, and how do we use it?

As we are a young and growing company, we are in constant need of new, talented
individuals who will become part of our global team.

You can find information on open positions and internships in our offices all
around the world on our Careers web page (https://www.infobip.com/careers),
where you can follow the link to our recruitment software and submit your resume
and/or application if you are interested in joining us. When submitting your
resume, you will be asked to provide us your consent to store and process your
personal data for recruitment purposes for the period of time specified in the
consent form.

We rely on your consent to collect and process your personal data. We use your
personal data for recruitment purposes, e.g. in order to contact you and check
if you are interested in open positions or internships, and if you are, to
conduct the selection process and assess your suitability.

If you do not submit your resume directly into our recruitment software (e.g.
when you send it to a staff member who is your referee, when we receive it from
a recruitment agency, or we find your professional details on business
networking sites you use), we will send you an email with a link to our
recruitment software and you will be asked to provide us your consent to keep
your personal data for recruitment purposes. In such cases, we collect your
personal data and contact you with an email based our legitimate interest, in
order to find potential job candidates. However, we need your consent for any
further processing of your personal data. If you do not provide us with the
consent within thirty days following the receipt of the email, we will erase
your personal data from our database.

During the selection process we collect further information in order to review
your professional qualifications and interests and be able to choose the best
candidate. We also conduct the relevant background checks, to the extent
permitted by applicable data protection laws, which include identity
verification, right of work verification, education, professional license and
previous employment checks, verification of recommendations, checks of company
registers and criminal checks. Moreover, for executive roles we will also carry
out a reputational check from publicly available sources. For the processing of
this information, we rely on our legitimate interest, your consent or legal
obligation.

If you have been selected as the most suitable candidate for a job position or
internship, you will be presented an offer. If you accept it, we will collect
further information so as to be able to conclude and execute an agreement with
you. The further collection and processing of your personal data will be caried
out to conclude an employment or internship agreement with you or in order to
take certain steps, at your request, prior to entering into that agreement. You
will be presented with an INFOBIP privacy notice that applies to our staff where
you can find relevant privacy information.

We collect and process your personal data through the recruitment platform of
our processor, SmartRecruiters Inc.

Your personal data are collected and stored on servers maintained by Amazon Web
Services in a data center located in the European Union.

Your personal data will be processed by authorized members of the INFOBIP
recruitment team. However, if there is a problem with the platform, the
SmartRecruiters support team may also have access to your personal data in order
to help us resolve the problem. SmartRecruiters is a USA-based company with
which we have concluded a data processing agreement and EC Standard Contractual
Clauses.

If you want to know more details about SmartRecruiters’ privacy practices, you
can refer to the SmartRecruiters’ Privacy Policy.

We may share your personal data within INFOBIP group companies (subsidiaries and
affiliates). Since we are a global company, we may engage our subsidiaries and
affiliates in which we have employed members of our recruitment team in order to
complete the recruitment process.

How long do we keep your personal data?

As we rely on your consent for recruitment purposes, we only keep your personal
data for the consented time.

Your personal data will be erased from our database after the expiration of the
period for which you have provided us with your consent or earlier if you
withdraw it.

Please note that you have the right to withdraw your consent at any time. If you
want to withdraw your consent or to edit your profile, you can do so yourself by
accessing your profile in our recruitment software (find more on how to do this
here). Otherwise, you can always withdraw your consent as well as exercise your
other rights by contacting our Data Protection Officer.

You can find more information under the sections What are your rights in respect
of your personal data and How can you exercise your rights.

We apply data deletion deadlines to ensure data is erased once no longer
necessary for our human resources purposes.

6. HOW AND WITH WHOM DO WE SHARE YOUR PERSONAL DATA?

We may engage processors to facilitate us in the processing of your personal
data through CRM (Customer Relationship Management), marketing, recruitment and
other tools necessary for conduct our business activities or to assist us in
providing you with our Services.

We maintain an up-to-date list of them here, including reference to the special
safeguards on which we rely on when transferring your personal data outside the
EEA.

Before engaging a new processor, we perform security & privacy assessment of the
processor, and we ensure that the processing of personal data is always
regulated with written data processing agreements. If the personal data during
the provision of the services of our processor is being transferred outside the
European Economic Area (EEA), INFOBIP will always ensure that the transfer is in
line with the Applicable Data Protection Law.

We may share your personal data within INFOBIP Group companies (subsidiaries and
affiliates). Since we are a global company, we may share your personal data with
our subsidiaries and affiliates to complete internal procedures within our
offices, to perform certain processing activities on a global scale or to
support you in the use of our products and services. INFOBIP subsidiaries and
affiliates can be engaged as processors or in certain situations can act as
joint controllers.

All INFOBIP subsidiaries and affiliates will only use the personal data as
described in this Privacy Notice. All intercompany processing of personal data
is regulated by the INFOBIP Group intercompany agreements on personal data
processing and transfer and where applicable with standard contractual clauses
of all relevant jurisdictions.

Notwithstanding the foregoing, as a rule, we do not share personal data with
third parties except when necessary, such as:

* With telecom operators and other communications service providers when
necessary for the set-up of proper routing and connectivity. We are able to
deliver messages that our customers send to their end users, independent of
where they are located, through our connections with telecoms and other
communications providers operating all over the world, especially OTT ones
such as Whatsapp, Viber, Facebook, Kakaotalk, Line, Telegram, Vkontakte.

* With third-party service and technology providers, to the extent strictly
necessary for them to perform specific actions on our behalf. We may share
personal information with our trusted and verified third-party service
providers, for example, in order to enable them to process payments for us or
to prevent fraud.

* Due to relevant legislation. If we are presented with the legal obligation,
we will share the data with third parties that are legally entitled and
authorized to request it, such as for criminal procedures or because of
threats to public security. As a communications provider, we are required to
retain certain communications-related data for law enforcement purposes and
will be required to share that data with authorized law enforcement
authorities upon their request. Also, if we are under an obligation to
demonstrate compliance with relevant accounting, financial and tax
legislation, your data can be shared with auditors and tax authorities for
those purposes.

* Targeted Advertising. We do not and will not sell, rent, or share in any
other shape or form any information to a third party for advertising or
similar marketing purposes. We do, however, use direct marketing through
Google Adwords for our own purposes. You can visit our Cookie Policy or
adjust the advertising settings in your browser. There you will be able to
find out more about how to manage your advertising preferences to suit your
needs.

* APIs/SDKs. We may use third-party Application Program Interfaces (“APIs”) and
software development kits (“SDKs”) as part of the functionality of our
Services. For more information about our use of APIs and SDKs, please contact
us as set forth below.

* Disclosure in the event of merger, sale, or other asset transfer. If we are
involved in a merger, acquisition, financing due diligence, reorganization,
bankruptcy, receivership, purchase or sale of assets, or transition of
service to another provider, your information may be transferred as part of
such a transaction, as permitted by law and/or contract.

7. HOW DO WE CARRY OUT INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA?

We conduct our business operations globally, and sometimes we need to carry out
international transfers of your personal data by providing your personal data to
the parties specified in the section above. All international transfers are
carried out ensuring the confidentiality and security of your personal data.

In addition, the international transfers of your personal data are subject to
contractual restrictions in accordance with the Applicable Data Protection Law,
including, where necessary, the implementation of contractual mechanisms such as
standard contractual clauses for data transfers.

8. HOW DO WE SECURE YOUR PERSONAL DATA?

Infobip values your privacy. In order to protect personal data collected and
processed by INFOBIP we have invested in development, implementation, and
constant improvement of a wide range of technical and organisational measures.
Our technical and organisational measures have been implemented in accordance
with ISO 27001:2013 standard requirements, and you can read more about them
here. The list of our current and up-to-date certificates can be found here.

We take care to train all our staff in the field of privacy and security,
starting from their first day in INFOBIP through the onboarding process and
continuously throughout their stay at INFOBIP.

Before we engage any third-party vendor and service provider, we check their
security practices and alignment with the Applicable Data Protection Law, and
regularly conduct our vendors’ and service providers’ security and privacy
assessments.

9. WHAT ARE YOUR RIGHTS IN RESPECT OF YOUR PERSONAL DATA?

Under the Applicable Data Protection Law you have rights we need to make you
aware of.

Where permitted by the Applicable Data Protection Law, you have the right to:

* withdraw your consent to our processing of your personal data (to the extent
such processing is based on your consent and consent is the only permissible
basis for processing), without affecting the lawfulness of processing based
on consent before its withdrawal,
* request from us to access your personal data, which means request a copy of
the personal data we hold about you,
* ask us to rectify (correct) your personal data that you think is inaccurate
and to complete your personal data that you think is incomplete,
* ask us to erase your personal data in certain circumstances,
* ask us to restrict the processing of your personal data in certain
circumstances,
* if we process your personal data by automated means based on your consent or
upon a contractual relation with you, you can exercise the right of data
portability,
* if we process your personal data upon our legitimate interest, you have the
right to object to the processing, and we will reassess the legitimacy of the
processing,
* you may also have specific rights in exceptional cases when we may carry out
automated decision-making operations, including profiling,
* you also have a right to file a complaint with us and/or the relevant data
protection authority.

You can exercise these rights within limits stipulated by the Applicable Data
Protection Law.

10. HOW CAN YOU OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA?

If we process your personal data upon our legitimate interest, you have the
right to object to the processing. In such a case we will reassess its
legitimacy and will no longer process your personal data unless we are able to
demonstrate compelling legitimate grounds for the processing which override your
interests, rights, and freedoms, or for the establishment, exercise or defence
of legal claims.

However, when we process your personal data for direct marketing purposes, you
have the right to object at any time to such processing of your personal data,
and in this case, your personal data will no longer be processed for marketing
purposes. You can exercise this right by using the unsubscribe link provided in
all INFOBIP’s email marketing communications.

11. HOW CAN YOU EXERCISE YOUR RIGHTS?

If you have any questions on how we use your personal data or if you wish to
exercise a certain right (as specified under 9 and 10 of this Notice) or resolve
a complaint regarding the processing of your personal data, you can contact our
Data Protection Officer by sending an email to the following email address:
data-protection-officer@infobip.com or by sending a written request via the
postal address: INFOBIP d.o.o., attn. Data Protection Officer, Istarska 157, 52
215 Vodnjan, Croatia.

You can exercise your rights in accordance with the Applicable Data Protection
Law.

If applicable, you can lodge a complaint with the supervisory authority of the
EU member state of your habitual residence, place of work, or place of the
alleged infringement. If you want to file a complaint or contact the relevant
data protection authority for any other reason, you may find contact details of
EEA data protection authorities at:
https://edpb.europa.eu/about-edpb/board/members_en

12. DO WE CONDUCT AUTOMATED DECISION-MAKING, INCLUDING PROFILING, THAT
SIGNIFICANTLY AFFECTS YOU?

No. We do not conduct any operation under which you would be subject to a
decision based solely on automated processing that has legal or similarly
significant effects for you, including profiling.

13. HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Your personal data that has been collected and saved in our database in
accordance with your consent and will be saved in our database for a period
specified in the consent. If you wish to withdraw your consent for the
processing of your personal data for any purpose and to delete your data from
our database, you can do that at any time by sending an email to
data-protection-officer@infobip.com.

Regarding your personal data that is not subject to your consent, we will
process it for the period necessary to fulfil the purposes outlined in this
Privacy Notice, unless a longer period for the processing of such personal data
is required or permitted by law. We have provided relevant information under
section 5 of this Privacy Notice. Any storage of data beyond the deletion
deadlines will encompass only non-personal data (aggregated or anonymized data).

14. INFORMATION FROM CHILDREN

Children under 16 cannot use our products and services as our customers. If we
learn or are notified that it is the case, we will immediately take reasonable
steps to delete that information from our records as quickly as possible. If you
consider a child under 16 is using our products or services as a customer,
please contact us at data-protection-officer@infobip.com.

15. SUPPLEMENTAL NOTICE FOR CALIFORNIA RESIDENTS

This Supplemental California Privacy Notice only applies to our processing of
personal information that is subject to the California Consumer Privacy Act of
2018 (“CCPA”). The CCPA provides California residents with the right to know
what categories of personal information Infobip has collected about them and
whether Infobip disclosed that personal information for a business purpose
(e.g., to a service provider) in the preceding 12 months. California residents
can find this information below:

Category of Personal Information Collected by Infobip Purpose of sub-processing

Identifiers
A name, alias, online identifier,
Internet Protocol address, email address,
account name, or other similar
identifiers.

* Advertising networks
* Communication service providers
* Data analytics providers
* Service providers
* Social networks

Personal information categories listed in the
California Customer Records statute
(Cal. Civ. Code § 1798.80(e)) A name, signature, contact
information, legal eligibility to work in US (for job applicants),
experience and any other information you provide us in your
resume (for job applicants), bank account number or any other
financial information (for clients only)

* Service providers

Protected classification characteristics under
California or federal law
A name, contact (email)

* Service providers

Internet or other electronic network activity
Browsing history, search history, information
on a consumer’s interaction with an internet
website, application, or advertisement.

* Advertising networks
* Data analytics providers
* Service providers
* Social networks

Geolocation data
Physical location (over IP) or movements.

* Advertising networks
* Data analytics providers

Professional or employment-related information
Current or past job history or performance evaluations.

* Service providers

Inferences drawn from other personal
information to create a profile about a consumer
Profile reflecting a consumer’s preferences,
behaviour on web site or web based interface

* Advertising networks
* Data analytics providers
* Service providers
* Social networks

Disclosure to Protect Us or Others. We may access, preserve, and disclose each
of the categories listed above to external parties if we, in good faith, believe
doing so is required or appropriate to: comply with law enforcement or national
security requests and legal process, such as a court order or subpoena; protect
your, our, or others’ rights, property, or safety; enforce our policies or
contracts; collect amounts owed to us; or assist with an investigation or
prosecution of suspected or actual illegal activity.

“Sales” of Personal Information under the CCPA

For purposes of the CCPA, Infobip does not “sell” personal information, nor do
we have actual knowledge of any “sale” of personal information of minors under
16 years of age.

Additional Privacy Rights for California Residents

Non-Discrimination. California residents have the right not to receive
discriminatory treatment by us for the exercise of their rights conferred by the
CCPA.

Authorized Agent. Only you, or someone legally authorized to act on your behalf,
may make a verifiable consumer request related to your personal information. You
may also make a verifiable consumer request on behalf of your minor child. To
designate an authorized agent, please contact us
data-protection-officer@infobip.com.

Verification. To protect your privacy, we will take steps the following steps to
verify your identity before fulfilling your request. When you make a request, we
will ask you to provide sufficient information that allows us to reasonably
verify you are the person about whom we collected personal information or an
authorized representative, which may include contact information. We will only
ask for the minimum data and only what is relevant in the given context.

If you are a California resident and would like to exercise any of your rights
under the CCPA, please contact us data-protection-officer@infobip.com.

We will process such requests in accordance with applicable laws.

Accessibility. This Privacy Policy uses industry-standard technologies and was
developed in line with the World Wide Web Consortium’s Web Content Accessibility
Guidelines, version 2.1. If you wish to print this policy, please do so from
your web browser or by saving the page as a PDF.

Contact Information

Infobip

email address: data-protection-officer@infobip.com

the postal address: INFOBIP d.o.o., attn. Data Protection Officer, Istarska 157,
52 215 Vodnjan, Croatia.

16. HOW OFTEN DO WE UPDATE THIS PRIVACY NOTICE?

The most current version of this Privacy Notice will govern our practices for
collecting, processing, and disclosing personal data. We will provide notice of
any modifications by posting a written notice on our website.

Infobip
Infobip

BUSINESS

* Products
* Customer Stories
* Blog
* Downloads
* FAQ

DEVELOPERS

* Get Started
* API reference
* SDKs
* Service Status

TELECOMS

* Telecoms Overview
* SMS Firewall and Monetization
* Telecom Partnership
* Telecom Customer Solutions
* Mobile Identity - iGate
* RCS for Telecoms

COMPANY

* About Us
* Certificates
* News & Press
* Offices
* Contact
* Research Panel

CAREERS

* Careers in Infobip
* Internship

BUSINESS

* Products
* Customer Stories
* Blog
* Downloads
* FAQ

DEVELOPERS

* Get Started
* API reference
* SDKs
* Service Status

TELECOMS

* Telecoms Overview
* SMS Firewall and Monetization
* Telecom Partnership
* Telecom Customer Solutions
* Mobile Identity - iGate
* RCS for Telecoms

COMPANY

* About Us
* Certificates
* News & Press
* Offices
* Contact
* Research Panel

CAREERS

* Careers in Infobip
* Internship

Worlds Connected

English
* 日本語

Copyright @ 2006-2022 Infobip ltd.
* Service Terms & Conditions
* Privacy Notice
* Cookie Policy
* Short Code
* Terms of Use
* UK Tax Strategy
* EU project

*
*
*
*
*

www.infobip.com Open in urlscan Pro 3.67.167.214 Public Scan

Form analysis 0 forms found in the DOM

Text Content

www.infobip.com Open in urlscan Pro
3.67.167.214 Public Scan

Form analysis
0 forms found in the DOM