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Home > Privacy and Cookies Policy




Privacy & Cookies Policy
Privacy & Cookies Policy

By entering into the Membership Agreement with Webloyalty Sàrl ("WL"), you will
become a member of the Webloyalty programme ("Webloyalty Programme"). As a
member of the Webloyalty Programme, WL grants you the right to participate in
the Webloyalty Programme, which includes the right to:

(a)    earn cash-back
(b)   purchase vouchers at a discount and
(c)    earn or receive other benefits.

Collectively, the grant of the right to participate in the Webloyalty Programme
and right to earn and receive cash back and other benefits is referred to as the
Webloyalty Membership Service ("Webloyalty Membership Service").

Please read this Privacy Policy carefully before joining the Webloyalty
Programme or using this website.


Effective Date:
26 January 2023

A -
PRIVACY POLICY Complete Savings
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1
Purpose of this Privacy Policy
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To become a member of Complete Savings, you must sign up online and agree to the
Terms of Service. 

To qualify for membership of the Webloyalty Programme, you must be:

(a)    at least 18 years old and
(b)   a resident of the United Kingdom.

WL recognises the importance of protecting the personally identifiable
information such as your full name, telephone number, e-mail and mailing address
("Personal Information") you provide to WL.

This Privacy Policy explains:

(a)     the sort of Personal Information WL collects

(b)   how that Personal Information is used

(c)    to whom WL may disclose your Personal Information

(d)   how you can correct or change the Personal Information WL holds about you
and

(e)    how you can change your preferences to opt-in or opt-out of receiving
marketing communications.

This Privacy Policy is incorporated into, and forms part of, the
membership Terms of Service, which govern your participation in the Webloyalty
Programme and your use of the Webloyalty Membership Service and this Website.

If you have a concern about your data or a question about this Policy for our
Data Protection Officer, please contact them by email at
dpo@completesavings.co.uk.

WL is the data controller for this Website. 

WL has appointed, in accordance with Article 27 UK GDPR,  its affiliate company
Webloyalty Sàrl Limited as its representative within the United Kingdom.
Webloyalty Sàrl Limited is located and registered at Charter Court, 50 Windsor
Road, Slough, Berkshire, SL1 2EJ and registered at Companies House with
registration number 05922626   - dpo@webloyalty.co.uk. Please address any
questions or requests to the customer service address at 
customerservice@completesavings.co.uk or to the Data Protection Officer. You
will receive a response within a maximum of 30 days.
2
What Personally Identifiable Information WL Collects and How it is Collected
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WL collects and uses your Personal Information and data for the purposes of
providing you with the Webloyalty Program whilst ensuring you have a great and
enjoyable experience. 

It is up to you what Personal Information and data WL collects and you may
decline to provide WL with it. However, if you choose not to provide WL with
your Personal Information and data which is necessary to provide you with the
Webloyalty Program, you will not be able to use the Webloyalty Program.
Membership
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To become a member of the Webloyalty Programme, you will either be asked: to

(a)    provide a basic profile about yourself by filling out an online
registration form with your name, mailing address, email address and payment
information (including credit and/or debit card number and expiration date) or

(b)   expressly authorise a marketing partner of WL to transfer certain contact
and billing information to WL (including your mailing address and payment
information (including credit and/or debit card number and expiration date).

This is necessary to authenticate your identity, register you to receive the
relevant services including the day to day servicing of your membership and
process your payment for the Webloyalty Programme. Without it, WL  would be
 unable to sign you up and/or provide you access to the use the Webloyalty
Programme.

The specific legal ground we are processing your personal data on is under
performance of a contract with you. WL processes such information in accordance
with this Privacy Policy. The marketing partners of WL may have different
privacy practices and you are encouraged to read their respective privacy
policies.

Your data is also necessary to detect and if necessary withhold you from
re-enrolling in the Webloyalty Programme where your membership was terminated
due to a breach of terms and conditions such as misuse of the Webloyalty
Programme or fraudulent activity. This constitutes a legitimate business purpose
of WL.

After joining the Webloyalty Programme, WL may request that you verify your
Personal Information previously provided, provide additional contact information
(your telephone number, for instance), indicate your communication preferences
and create your permanent member identification and password for secure use of
this Website. You may also be required to select a challenge question and
provide the answer so WL can assist you if you forget your member identification
or password. Any data requested helps WL to provide you with your benefits, and
to personalise and properly service your membership.

Depending on the benefits you elect to use, you may be asked for additional
information to properly service your membership. For those benefits that require
you to submit a reimbursement claim, you will be required to complete a form
requesting information needed to process the claim. Depending on the type of
claim and the circumstances surrounding the claim, you may be required to
provide additional documentation to support your claim.

Where you wish to receive our in-store offers , you will be asked to link your
card registered for billing to enable your card provider to track and monitor
your purchases in-store and share this information with WL and its in-store
matching provider. WL will ask you for your express opt-in consent before doing
so. Without your consent, we cannot provide you with our In-Store Offers
service.

We will also rely on legitimate interest as our legal ground for processing your
Personal Data, collected as part of and during your membership, to serve you
alerts on the Website on the availability of benefits before they expire,
current promotions and news in connection with the Webloyalty Programme.
Feedback and Surveys
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From time-to-time WL may provide you as a member of the Webloyalty Programme the
opportunity to participate in contests or surveys made available through the
Website. If you participate, WL will request certain Personal Information from
you. Participation in these surveys or contests is voluntary. This will be to
improve the Webloyalty Program and services for your continued enjoyment and to
assist in the development of new Webloyalty Programs and services based on your
feedback. The requested information typically includes contact information (such
as name, email and/or mailing address) and demographic information. WL may use
this information to publish contest winners, to monitor Website traffic or
personalise the Webloyalty Membership Service (in the case of anonymous
information collected in surveys) and to send participating members an email
newsletter. WL may use a third party service provider to conduct these surveys
or contests; that company will be prohibited from using your Personal
Information for any other purpose. WL will not share the Personal Information
you provide through a contest or survey with any other third parties unless you
so consent or as otherwise provided in this Privacy Policy. The use of such
third party service providers for surveys and contests will be made aware to you
before you choose to participate.
Refer a Friend
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WL may offer a referral service so that WL can tell one of your friends about
our Webloyalty Programme by forwarding certain marketing communications and/or
emails to an individual you believe may be interested in joining the Webloyalty
Programme.


Anonymised data and Aggregated data
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Anonymisation is the process of converting personal data to anonymised data so
that it does not identify you or any individual and will not allow you or any
individual to be identified through its combination with other data. WL may
collect, use and share aggregated data such as statistical or demographic data
for any purpose.

Aggregated data may be derived from your personal data but it is not considered
personal data in law as this data does not directly or indirectly reveal your
identity.

In addition to the way WL processes your data explained above, WL will use
anonymised data and aggregated data to improve the quality of WL’s existing
products/services, develop new features, products/services and for overall
research purposes. An example would be where WL aggregates your data on how
often you use the product/service to calculate the percentage of users accessing
a specific website feature. As this data is anonymised and does not identify
you, WL may share this data with WL’s group companies as well as third parties
and partners. However, if WL combines or connects aggregated data with your
personal data so that it can directly or indirectly identify you, WL treats the
combined data as personal data which will be used in accordance with this
privacy policy.


Profiling
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WL will use aggregated data, data from third party analytic providers such as
Google Analytics (see section below), and the data WL collects about you through
cookies including your online behaviour whilst using WL’s services and your
personal data to form a view on what WL thinks you may want or need, or what may
be of interest to you. This is how WL decides which products, services and
offers may be relevant for you. You will receive marketing communications from
us about similar products and services if you have requested information from WL
or purchased goods or services from WL or if you provided us with your details
when you entered a competition or registered for a promotion and, in each case,
you have not opted out of receiving that marketing by clicking the unsubscribe
link in the email or SMS. WL will also use this data to tailor your servicing
communications.
3
How Personally Identifiable Information is Used and Disclosed
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WL may share your data if it is necessary to do so in order to provide you with
your product/service, if WL has a legitimate business purpose for doing so, or
if you have given WL your explicit consent to do this. 

Please note that when you are redirected to a partner or third party website
from our website, if you provide personal data to any of those partners or third
parties, your data will be governed by their privacy statement/policy. You
should read their privacy statement/policy before you submit any of your data on
to their websites.
Usage
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WL only processes Personal Information for the purposes described in this
Privacy Policy (including as set out in ‘what personal identifiable information
we collect and how it is collected’ section above and the Cookies Policy below)
for the following purposes:

to identify you as a member of the Webloyalty Programme;


 * to provide the Webloyalty Membership Service and benefits that you request,
   and to communicate with you in that regard (including sending you emails
   related to the Webloyalty Membership Service and for billing purposes);
 * to provide our in-store offers (where you have opted-in to receive such);
 * to ensure the proper functioning of this Website;
 * to meet research and product/service development needs and to improve this
   Website and the Webloyalty Membership Service; and
 * to personalise your experience, including targeting the Website and the
   Webloyalty Membership Service to you.

Marketing Data from Third Parties
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WL may combine the information you submit under your account with other
information made available to WL or third parties, including information WL
receives from its marketing partners, and/or its benefits suppliers to better
target the advertising and to improve the quality of the Webloyalty Membership
Service.
User Communications
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When you communicate with WL (by telephone, email or otherwise), WL may record
and/or retain those communications to be able to process enquiries, respond to
your requests and improve the Webloyalty Membership Service. WL will process
your data for legitimate business purposes namely quality assurance and training
purposes and to ensure WL has collected and recorded any consent you provide
over the phone. WL will always inform you if such recording or monitoring is
taking place.
Where your consent is requested
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WL will ask you for your express opt-in consent before WL share your personal
data with any company outside WL group companies for marketing purposes. WL will
provide you with more information about the categories of these companies at the
time of asking you for your express opt-in consent. This will typically be for
products/services offered by other companies which may be of interest to you
based on the product/service you have with us or may be for another purpose
which will also be made clear to you at the time of obtaining your express
opt-in consent.

WL will also ask you for your express opt-in consent before WL sends you
marketing communications about WL group company products/services that are
dissimilar to what you currently have with us.

If you provide your explicit opt-in consent to receive such marketing
communications, WL may provide you with further options where you can choose how
to receive it, such as email, SMS, physical mail or telephone and the frequency
of such marketing communications. If you have provided your explicit consent to
receive marketing communications but later change your mind, you can edit your
preferences on how you receive them, how often you receive them or even stop
receiving them altogether by contacting WL or updating your preferences in your
member profile page.

If you wish to benefit from WL’s in-store offers, you will be asked to provide
explicit consent for your card provider to use your payment card details to
identify, track and record transactions and share such transactional data with
WL (via its matching provider) for the purpose receiving In-Store Offers. You
may opt-out of card-linked tracking at any time by deactivating your card
linking under your Profile.
Disclosure
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WL may disclose your Personal Information:

 * to WL's group companies, suppliers and service providers, to enable WL to
   provide the Webloyalty Membership Service to you, including WL's benefit
   suppliers, to third parties who process payments to or from you on behalf of
   WL, hosting companies, content providers and software and/or hardware vendors
   who may have access to WL's databases; and
 * to the marketing partner that provided you with details of WL's offer, for
   the legitimate business purpose of enabling it to track the offer that you
   accepted from WL, and enabling it to undertake market research and data
   analysis in relation to, but not limited to, your shopping trends and
   behaviours. This is used to determine the value of the WL Programme for
   members. Data shared with the marketing partner may include name, address,
   email address, details on purchasing patterns and/or the status of your
   membership, and will not be used for promotional or marketing purposes, and
   will not be disclosed by them to third parties, other than for the purposes
   stated above, which have undertaken in a binding agreement to process and
   maintain the confidentiality of your data in line with applicable law.
 * to matching providers to facilitate our In-Store Offers service (where you
   have opted-in to receive our In-Store Offers).

WL requires that its marketing partners and suppliers agree to process your
Personal Information in accordance with instructions from WL, this Privacy
Policy and any other appropriate confidentiality and security measures. These
types of third parties are not permitted to use your information for any
secondary purposes.

WL may also disclose your Personal Information to government, regulatory and law
enforcement agencies to the extent disclosure is required or authorised by law
and otherwise as WL believes is necessary or appropriate to satisfy any law,
regulation or other governmental request, to operate the Website properly, or to
protect or defend the rights of WL or the rights or well-being of WL's
employees, users or others and/or if you are involved (or are suspected of being
involved) in any illegal activity (even without a subpoena, warrant or court
order).

If you provide explicit consent (either when joining the Webloyalty Programme or
via the communication preferences pages available through your member profile
area on the Website), WL will also share your Personal Information with its
group companies so that WL and/or its group companies may send you information
about other products and services which are dissimilar to the product and
service you already have and which WL considers to be of interest to you.

If you provide explicit consent (either when joining the Webloyalty Programme or
via the communication preferences pages available through your member profile
area on the Website), WL may also share your Personal Information with third
parties (which are not group companies) so that WL and/or those third parties
may send you information about any products and services considered to be of
interest to you. Note that third parties may have different privacy practices
and WL encourages you to read their privacy policies.

WL may transfer your information to third parties as a result of or in
connection with a sale, merger, consolidation, transfer of assets,
reorganisation or liquidation, and WL shall notify you of any such activity if
your Personal Information becomes subject to a different privacy policy.

WL may disclose certain information about you such as first name, first initial
of last name and city/town of residence publicly as an example of representative
savings and/or to identify you as a member of the Webloyalty Programme.

As part of the Service, we may use the services of financial institutions or
bank's subcontractors, subject to legal reporting requirements. In such
circumstances these financial institutions or bank's subcontractors may carry
out identity checks before any financial transaction is processed. Any
information, which is processed by way of transfer to such financial
institutions or bank's subcontractors, is intended for their use only and for
this specified purpose only.

As a result, we may ask you to provide us with a copy of your proof of identity
(ID/passport) as well as some additional information such as a bank statement,
date and place of birth, address and phone number.

We want to let you know that your failure or refusal to provide the information
requested will prevent us from providing the benefits of the membership and may
result in the termination of your membership. There may also be some delay to us
commencing delivering of your benefits to you as a result of these checks.
4
Links to Third Party Sites
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The Website may contain links or references to third party websites and the
privacy policies of these websites may differ from this Privacy Policy. Please
be aware that WL has no control over such websites (other than those controlled
by WL's group companies) and this Privacy Policy does not apply to such
websites. We encourage you to read the privacy policies of such websites.
5
Download Application
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In certain cases you may be presented with the opportunity to download software
from WL or its licensors and suppliers that may improve the Webloyalty
Membership Services and the Webloyalty Programme. In such cases, you will be
presented with, and required to agree to separate terms and conditions
specifically related to the download application ("Download Application") prior
to downloading the software.

Although acceptance of the Download Application Privacy Policy is required to
utilise a specific part of the Webloyalty Programme, the right to receive most
benefits as included in the Webloyalty Membership Service can still be accessed
by logging onto the Member's Only area of the Website.

At any time you can stop your use of this Download Application by uninstalling
the Download Application from your computer. The only authorised means to
uninstall the software is to use the Add/Remove programmes facility in the
Microsoft Windows Control Panel. After the removal of the Download Application,
you will no longer be able to use the features of this Download Application.
6
How WL Protects the Security of Personally Identifiable Information
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The security of your Personal Information is an important concern to WL. All
customer databases are held in a secure environment and (except for law
enforcement authorities in limited circumstances), only those WL employees or
other persons who need access to your data in order to perform their duties are
allowed such access. Any of these employees or persons who violate WL privacy
and/or security policies may be subject to disciplinary action, including
possible termination and civil and/or criminal prosecution. Where you are using
WL websites, WL takes proactive steps to put safeguards in place to provide for
the secure transmission of your data from your computer to WL servers. However,
due to the inherent open nature of the Internet, WL cannot guarantee that
communications between you and WL, and WL and you, will be free from
unauthorised access by third parties, such as hackers. WL have implemented all
necessary and reasonable technical and organisational measures to protect your
data including: 

 * data minimisation and encryption of personal data
 * the ability to ensure the ongoing confidentiality, integrity, availability
   and resilience of processing systems and services
 * the ability to restore the availability and access to personal data in a
   timely manner in the event of a physical or technical incident and
 * a process for regularly testing, assessing and evaluating the effectiveness
   of technical and organisational measures for ensuring the security of the
   processing.

In addition, for any Personal Information you submit to WL through the Website,
such Personal Information shall be transmitted to WL using Secure Socket Layer
encryption. You agree not to hold WL responsible for any breach of security
except as set out in the Membership Terms of Service. In addition, unencrypted
e-mail is not a "secure" means of communicating with WL, since e-mail may be
intercepted by a third party in the course of its delivery.

You are responsible for maintaining the strict confidentiality of your
membership password, and you shall be responsible for any access to or use of
the Website or the Webloyalty Membership Service by you or any person or entity
using a password provided to you, whether or not such access or use has been
authorised by or on behalf of you, and whether or not such person or entity is
your employee, relative or agent. You agree to:

(a)    immediately notify WL of any unauthorised use of your password,
membership number, or any other breach of security and
(b)   ensure that you exit from your account at the end of each session.

It is your sole responsibility to control the dissemination and use of your
password, control access to and use of your account and membership number, and
notify WL when you desire to cancel your membership.
7
Transfer of Personal Information outside the United Kingdom
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As part of the services offered to you, for example through our website, the
information you provide to WL will be transferred to and processed in
Switzerland and countries inside and outside of the United Kingdom) in
particular to the European Economic Area (EEA) and US for the purposes of
payment processing, ad hoc application maintenance and systems support,
Philippines for the purpose of providing customer service and Ireland for
hosting. If WL transfers or stores your personal data outside of Switzerland in
this way, WL will take steps with the aim of ensuring that your privacy rights
continue to be protected, as outlined in this privacy policy and in accordance
with Swiss law and the UK General Data Protection Regulation.

Whenever WL processes or transfers your personal data out of Switzerland, WL
always ensure that an adequate level of protection is afforded to it. It is the
case for example when WL processes or transfers your personal data to countries
that have been deemed to provide an adequate level of protection for personal
data by the United Kingdom (to see the list, please visit:
https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers-after-uk-exit/#arewemaking. Whenever
WL affiliates or providers based in the EU and US process your data, WL include
relevant mechanisms (such as standard contractual clauses approved by the United
Kingdom, so-called UK model clauses) in contracts and agreements with them. When
providers or affiliates based in other countries that have not been deemed to
provide an adequate level of protection for personal data by the United Kingdom
process your data, WL always use UK model clauses in contracts and agreements
with them to maintain a similar level of protection as if your data was
processed within Switzerland.

You can contact WL’s Data Protection Officer if you want further information on
the specific mechanism used by us when transferring your personal data out of
Switzerland.
8
Children's Privacy
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Protecting the privacy of children is very important to WL. Membership of the
Webloyalty Programme is not open to anyone under 18 years of age.
9
How to Update Your Information
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WL takes reasonable steps to ensure that the Personal Information it collects
and processes is accurate, complete and current, but WL depends on its members
to correct or keep up to date their Personal Information. When returning to your
Member Profile Maintenance section, you can review and update your Personal
Information. You may also change your password, but you will need to confirm
your identity first. Any change to your "Member Profile" on the Website will be
recapped in an e-mail that is automatically sent out by WL to the e-mail address
on file in your Member Profile.
10
Your rights
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Rectification
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You can update and amend your data held by WL if inaccurate or incomplete by
emailing WL at customerservice@completesavings.co.uk, writing to Complete
Savings, Sentinel House - Airspeed Road, Portsmouth, Hampshire P03 5RF, calling
us (please visit the Contact Us section on our website to always ensure you have
our up to date number) or visiting your profile page if you have an online
account.
Access, restriction of processing, portability and erasure
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If you would like to see the data WL processes on you, restrict the processing
of your data, exercise your right to data portability or have it deleted you can
contact WL's Data Protection Officer who will investigate the matter and take
you through the necessary steps to provide you with the data you requested or to
delete it. If you would like it deleted, in particular any data which is
necessary for WL to process to provide you with the product/service, you will no
longer be able to use the product/service. If applicable, WL's Data Protection
Officer will explain any circumstances where WL is not be able to erase your
data such as the exercise or defence of a legal claim and situations where you
can restrict the processing of your data. WL's Data Protection Officer will
respond to your query within 30 days of receiving your request.
Object
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You can make choices about how your Personal Information may be shared by WL
with third parties for marketing purposes and/or how your Personal Information
may be used by WL for purposes not related to your membership. WL enables
members to opt in to email marketing and to opt in to marketing from third
parties by modifying their online profile. A link to this profile will be
available in marketing emails. If you have provided WL with your explicit
consent to receive marketing communications via email, you will normally find an
unsubscribe link at the bottom of the marketing emails you receive or you can
also unsubscribe to email marketing by sending an email to
customerservice@completesavings.co.uk with "opt out" in the subject line.
If you elect to opt out, such election:

(a)    will not apply to communications directly related to your membership, the
Webloyalty Membership Service and the benefits and/or the fulfilment of a
specific transaction you have requested (for example, a claim submitted for a
specific benefit and/or emails describing the benefits of the Webloyalty
Membership Service or special member offers

(b)   shall not preclude WL, including its employees, contractors, agents and
other representatives, from accessing and viewing your Personal Information to
provide benefits, to provide support and for any other purpose relating to your
membership of the Webloyalty Programme and

(c)     shall not preclude WL from disclosing your Personal Information as
described in this Privacy Policy for purposes other than sending you promotional
and marketing materials not related to your membership.
11
Retention
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WL retains your data for as long as you continue to use the product/service for
the purposes explained in Section 2 and 3 above. When you cease your membership
of the product/service, we will retain your data for as long as necessary to
comply with our legal obligations, to resolve disputes and defend claims, as
well as, for any additional purpose based on the choices you have made such as
to receive marketing communications you provided your consent to. In particular,
we will retain call recordings, the data you supplied when joining the product,
including complaints, claims and any other data you supplied during the duration
of your contract with us for your product/service for a period of 7 years from
termination or expiry of your service in line with industry standards and UK
statutory limitation periods for the defence of contractual claims.
12
Compliance Issues and Liability
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WL has appointed a Data Protection Officer responsible for privacy matters. If
you believe your Personal Information has been used in a way that is not
consistent with this Privacy Policy or your specified preferences, or if you
have further questions related to this policy, please contact the Data
Protection Officer by email at dpo@completesavings.co.uk. If you are not happy
with the response you received or believe your data has not been used in
accordance with this policy and therefore not processed in line with applicable
laws, you may lodge a complaint with the Information Commissioner's Office
(ICO), the UK Supervisory authority. We would, however, appreciate the chance to
deal with your concerns before you approach the ICO so please contact us in the
first instance.

WL shall assume responsibility for the Data that you submit if WL fails to
honour its duty to provide reasonable protection of your personal information.
It should be borne in mind, however, that you cannot hold WL accountable for a
security violation unless if WL is at fault, in which case WL's liability shall
be subject to the limits as set out in the Membership Terms of Service.
13
Changes to this Privacy Policy
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WL reserves the right to modify this Privacy Policy at any time, so please
review it frequently on the Website. If WL makes any changes, you will either be
notified by email or WL will post a notice on the Website's homepage. WL will
also summarise any material changes to the Privacy Policy on the Website. WL
encourages you to read any revised Privacy Policy.
If WL is going to use your personal information in a manner different from that
stated at the time of collection, you will be notified via email, and you will
have a choice as to whether or not WL uses your personal information in this
different manner.
14
Acceptance of this Privacy Policy
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By using the Website and/or using the Webloyalty Membership Service, you signify
your acceptance of this Privacy Policy.
This is the WL privacy policy (the "Privacy Policy") which discloses the privacy
practices for the Webloyalty Programme and the Webloyalty Membership Service and
the completesavings.co.uk Website") (which may be amended from time to time in
accordance with the Changes to this Privacy Policy section below). The
Webloyalty Membership Service and Website are owned and operated by WL. WL is a
limited company registered in Switzerland, with registered number
CHE-344.043.246, and its registered office is at Avenue Reverdil 8, 1260 Nyon,
Switzerland. WL uses the domain www.one-time-offer.com to enable consumers to
register as a member of the Webloyalty Programme. Therefore, this Privacy Policy
is also applicable to consumers who access and utilise WL's online registration
page to sign up for the Webloyalty Programme under the domain
www.one-time-offer.com. If you have any questions about this Privacy Policy,
please feel free to contact WL at customerservice@completesavings.co.uk or write
to WL at Avenue Reverdil 8, 1260 Nyon, Switzerland.
B -
COOKIES POLICY Complete Savings
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This Cookies Policy contains all the information about cookies and similar
technologies that WL uses and it will be applicable to the following domains:

1) One-time-offer.com domain or Program registration page and Program
registration confirmation page.

2) Product page www.completesavings.co.uk

3) Program Blog: www.completesavingsblog.co.uk  

4) Billing descriptor: www.completesave.co.uk
What are cookies and similar technologies? 
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Cookies (and similar technologies) are text files containing small amounts of
information which are downloaded to your device when you visit a website.
Cookies are then sent back to the originating site during your browsing session
or on each subsequent visit, or to another site that recognises that cookie.

Why do we use them?

We use these technologies in order to collect information (personal and
anonymous); provide the service; improve the service (by gathering statistical
information on traffic, our audience and use of the program); show content and
adapted advertising to users and customers; distinguish you from other user of
the website; and allow you to share our content on social networks.

The use of cookies allows WL to provide you with your cashback rewards.

We use both first party cookies (WL cookies) and third party cookies, which are
cookies provided by other people’s websites. For example, a third party content
provider might provide a cookie when you access content hosted on their site. We
do not have access to those third party cookies and their providers will have
their own cookie and privacy policies which we encourage you to read.

More details on how businesses use cookies is available here:
http://www.allaboutcookies.org/.

In the following sections, WL will explain to you which cookies (and other
similar technologies) are used on the website (and for what purpose).

You can give consent to cookies, or withdraw any consent you have previously
given, through our cookie tool or your browser settings - for more detail,
please see “How to modify or uninstall cookies or similar technologies” below.
Please note that, in order to refuse cookies that are set by third parties, you
must use your browser settings or visit the third party site and follow the
instructions in their cookie notice.
What Cookies do WL use?
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WL uses the following types of cookies (and similar technologies):

Strictly necessary. These cookies are necessary for the website to function and
cannot be switched off in our systems. They are usually only set in response to
actions made by you which amount to a request for services, such as setting your
privacy preference, logging in or filling in forms. You can disable these by
changing your browser settings but this may affect how the website functions.

Performance. These first party cookies collect information about how visitors
use the website, for example, the number of visitors, which email or web page
visitors clicked through from in order to visit the website, which pages are the
most and least popular and how visitors move around the site. All information
collected by these cookies is aggregated and therefore anonymous. These cookies
help us measure and improve the performance of the website. If you do not allow
these cookies, we will not be able to monitor the website performance.

Personalisation & Analytics. These cookies enable the website to provide
personalization and enhanced functionality based on your browsing history. They
may be set by us or by third party providers whose services have been added to
our website. If you do not authorize these cookies, we will not be able to
provide you a personalized experience.

Marketing. These cookies may be set through our site by us or by third-party
advertising partners. They may be used to build a profile of your interests and
show you relevant adverts on other sites.

Social Media. These cookies are used so that visitors can interact with the
content of different social media platforms (Facebook, YouTube, Twitter,
LinkedIn, etc.) and are generated only for the users of these social media
platforms.  Please refer to the relevant social media platform’s privacy
policies for information about their cookies.

A. COOKIES

You can access the details of cookies used on the following domains in the
Consent Management Platform (CMP) the first time you access the website, or in
the “Cookie Preferences” section in the footer of the website which can be
accessed at any time:

1) One-time-offer.com domain or Program registration page and Program
registration confirmation page.

2) Product page www.completesavings.co.uk

3) Program Blog: www.completesavingsblog.co.uk 

4) Billing descriptor: www.completesave.co.uk

B. SIMILAR TECHNOLOGIES

In addition to cookies, we use other technologies, which due to their
characteristics and ability to collect data, must be included in this policy.

i.                Milestones and Event Tracking

This type of technology  collects information on the time that users spend on
our web pages, complementing the information that cookies and other similar
technologies collect. The most common events tracked by these technologies are:

·       Compliance interactions: - How many people choose not to use marketing
cookies?

·       Page interactions: Do users click on tabbed content? Or in box x?

·       Document downloads: How many people download documents in a certain
format?

·       E-Commerce interactions: Do people add products to their cart and never
complete their purchase?

·       Form events: Is there a problem with the forms? Do people start filling
them out but never send them?

·       Lead generation: On which pages do people fill out the newsletter
sign-up form?

·       Off-page links: How many people actually click on the email links, site
email address and phone number?

·       On-screen interactions: Do people scroll enough to see the footer of the
website?

·       Interactions with social media buttons - How many people find your
social media profiles on the site? Are they sharing the content of those buttons
in blog posts?

ii.               Clear gifts

Clear gifs (or Web Beacons / Web Bugs) are tiny graphics with a single
identifier that track a user’s journey on the website. Unlike cookies, they are
not stored on the user's computer hard drive, but are incorporated invisibly on
web pages.

We use  clear gifs  to manage website advertising  as they tell us which content
is the most used by our users.

iii.              Log files

A "log file" is a file on the server that stores information about the origin of
website traffic, the way users navigate through the site and what visitors to
our pages are looking for.

Among the information that we can collect with them are:

·       in fixed terminals or laptops and similar: the IP address, the URL of
the page prior to registration in the program, the browser and the version used,
the date and time of the display of the advertisements of our program on third
party pages; and

·       (ii) on mobile and similar terminals: the name of the device used, the
size of the screen used (pixels), the orientation of the device (vertical /
horizontal), the language of the device, the identification number of the device
and the version of the operating system used.

In all cases, the information will be used  to provide you with the appropriate
service for the device you use and all data will be stored for security reasons
in an encrypted manner for a maximum of 30 days.

iv.             Web scripts & tags

WL uses these technologies in order to obtain certain pseudo-anonymized personal
data that allows us to identify whether you  are a registered member of the
Webloyalty Program, in order to provide you with relevant messages and offers
through our advertisements as well as to remind you where you can use the
benefits of your subscription.

This technology is used both on our websites and on the pages of our business
partners (partners with whom we have commercial agreements to promote our
program). Business partners will use these technologies to collect a unique
identifier on  their website which WL can use to recognise its members.

If you are not a member of the Webloyalty Program, the data collected through
the web scripts will remain anonymous and will be stored for a maximum of 12
months (for more details, you can consult the privacy policy of our  business
partners).

Refusing the use of this technology will not stop advertisements, but  the
advertisements you see will not be adapted / personalised.

v.              Exponea Events

As a member of the Webloyalty Program or as a subscriber to our newsletter, we
will send you emails, in which we have included certain tracking technologies
that, among other information, such as your name and customer number, may
collect your IP address.

The main objective of these is to provide you with the service correctly (which
is necessary), however we can also use them for purely statistical purposes (all
of which is anonymous) that allows us to improve our advertising campaigns, as
well as solve any type of incident.

vi.               Automatic data for browsing the website

When you browse the Internet, you leave a track of electronic information on
each of the websites you have visited, it is the so-called “fingerprint”, which
can be tracked and stored by the servers of our websites. The navigation course
data indicates the type of terminal and the navigation software that was used or
the Internet address of the website from which you logged into our website.

We will use this data in aggregate and anonymously to compile statistical data
on the time that users spend on our website or to understand how they navigate
through the website  which will help us improve the program and the user
experience.

vii.              Customer experience analytics services

In order to analyse the behaviour of the visitors on the website, WL uses some
customer experience analytic services. Through this technology, WL does not
collect or transfer any personal identifiable information,  and uses these
analytic services only to record, on a completely anonymous basis, information
such as mouse clicks, mouse movements, scrolling activity as well as
non-personally identifiable information  which you type whilst on the website.

For example, WL  uses the ClickTale customer experience analytics service.
ClickTale does not create a user profile for the purpose of tracking a user
across unrelated web sites and will only use such information pursuant to its
privacy policy (located at http://www.clicktale.com/privacy_service.aspx ). You
can choose to disable the ClickTale service at
http://www.clicktale.net/disable.html.

C. HOW TO MODIFY OR UNINSTALL COOKIES OR SIMILAR TECHNOLOGIES

You may refuse to accept, or withdraw your previous consent to the cookies
installed on your computer or device in two ways:

1.              you can do so through the Cookies Preferences link (which can be
found in the footer of all our web pages, under the heading "Cookies
Preferences”). Essential cookies cannot be disabled through the Cookies
Preferences link because they are necessary to make the website function. You
may change your mind about the cookies you have selected through our Cookies
Preference link at any time. Please be aware that the Cookies Preferences link
cannot be used to block cookies on third party websites linked to from our
website. In order to remove these cookies you will need to visit the relevant
third party site and follow the instructions in their cookie notices.
Alternatively, follow the instructions below to turn off these cookies using
your browser settings.

2.              Your browser settings may allow you to refuse the setting of
certain cookies. The “Help” or “Internet Settings” functions within your browser
should tell you how. For information on how to manage cookies on popular
browsers please see the following links:

·      Google Chrome

·      Microsoft Edge

·      Mozilla Firefox

·      Microsoft Internet Explorer

·      Opera

·      Apple Safari

With regard to third-party cookies and similar technologies, we want to make
sure that you understand that once you have allowed their use and installation
on your computer, if you later decide to block them, this means that WL will no
longer receive data that could be collected by these cookies.

This does not mean that these cookies are permanently uninstalled from your
terminal, for this it will be necessary that you go to the browser settings that
you used to access the Program and follow the instructions to that effect.

Finally, if you do not want any tracking technology to be installed on your
terminal, you can use the "do not track" tools, which will allow you to enable a
"do not track" function or even send you notices when certain types of cookies
that you have predefined as "unwanted" are identified; These tools work in a
similar way to so-called "incognito browsing". However, we remind you that part
of the provision of this service requires that your purchases be tracked in
order to offer you confirmation of purchases and associated refunds. In the
event that you browse incognito or use any of these tools, we may not be able to
track your purchases and we may not be able to provide the service correctly.

Remember, you can always contact us, both at the contact address and via email
to our data protection officer at dpo@completesavings.co.uk to receive
additional information and to expressly request the deletion of any personal
data that is collected through the use of these technologies.

Please remember that uninstalling or modifying the cookies that have been
classified as technical or necessary (and some performance cookies) may mean
that we are not able to ensure the correct provision of the service (for
example, monitoring of your purchases to obtain refunds) or maintain the full
functionality of the website adjusted to the preferences.

D. CHANGES TO THE COOKIES POLICY

WL reserves the right to modify the Cookies Policy at any time by posting the
amended terms on the website. All amended terms will automatically take effect
immediately on posting, so please review it periodically on the website to
inform yourself of any changes. If you do not accept the changes made, you
should immediately stop using the website or amend your cookie settings
accordingly.

Due to the constant updates  made to these technologies, WL has the firm
commitment to carry out a complete review of the technologies at least once a
year to ensure that we always have the most up-to-date information.

It is possible that during these annual reviews, some of the technologies
identified above may be modified or some new ones may be added. In any case, we
assure you that these technologies will not have a different purpose than those
they replace and new technologies will never be added that do not fit into any
of the categories mentioned above.

 


CUSTOMER SERVICE
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customerservice@completesavings.co.uk
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0800 389 6960
Calls are free from UK landlines and mobiles
8 AM - 8 PM Monday-Friday
9 AM - 4 PM Saturday
Excluding bank holidays


About Us
Contact Us
FAQ
Terms & Conditions
Cookies Preferences
Privacy & Cookies Policy
Blog

Please note retailers, discounts and offers in the Complete Savings programme
are updated often and are subject to change, so visit the
Complete Savings website regularly to get the most out of your membership.
Calls to 0800 numbers are free from UK landlines and mobiles. For all other
network service numbers a charge may apply. Calls will be handled by
our customer service representatives (operating from outside the UK). Postal
queries are collected in the UK and then forwarded to and handled by our
customer service representatives (operating from outside the UK).
This website is owned and operated by Webloyalty Sàrl ("Webloyalty
Sàrl"). Webloyalty Sàrl is a limited company registered in Switzerland,
with registered number CHE-344.043.246, at Avenue Reverdil 8, 1260 Nyon,
Switzerland.
© 2023 Webloyalty.com Inc., Webloyalty and Webloyalty.com are registered
trademarks of Webloyalty.com, Inc. All other marks used herein are the
property of their respective owners.
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About Us
Contact Us
FAQ
Blog
Terms & Conditions
Privacy & Cookies Policy
Cookies Preferences
This website is owned and operated by Webloyalty Sàrl ("Webloyalty Sàrl").
Webloyalty Sàrl is a limited company registered in Switzerland, with registered
number CHE-344.043.246, at Avenue Reverdil 8, 1260 Nyon, Switzerland.
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 * PRESENTATION


 * NECESSARY


 * PERFORMANCE


 * PERSONALISATION & ANALYTICS


 * MARKETING


PRESENTATION

This website uses cookies and similar technologies, allowing us to store or
retrieve information. This information can be about you, your preferences or
your device and this information may be used, mainly to make the site work as
you expect it to, for analytical or marketing purposes or to personalise your
experience. You can choose to exclude some types of cookies. You can click on
the different headings of each category of cookie to obtain more information and
adjust your preferences. Remember to always save any changes you make, because
if you leave the settings panel without saving your changes, none of the cookies
you have selected will be set and this may make affect your experience on the
website
Visit our Privacy Policy


NECESSARY

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy preference,
logging in or filling in forms. Without these cookies, the website, or some of
its functionalities, would not work.

Cookies Details‎


PERFORMANCE

Performance


These first party cookies allow us to count visits and traffic sources so we can
measure and improve the performance of our site. They help us to know which
pages are the most and least popular and see how visitors move around the site.
All information these cookies collect is aggregated and therefore anonymous. If
you do not allow these cookies we will not be able to monitor the website
performance. Please always remember to save your preferences so that the
selected cookies are installed.

Cookies Details‎


PERSONALISATION & ANALYTICS

Personalisation & Analytics


These cookies enable the website to provide personalisation and enhanced
functionality based on your browsing history. They may be set by us or by third
party providers whose services we have added to our pages. If you do not
authorise these cookies, we will not be able to provide you a personalised
experience with content suitable for you. Please always remember to save your
preferences so that the selected cookies are installed.

Cookies Details‎


MARKETING

Marketing


These cookies may be set through our site by us or by third-party advertising
partners. They may be used to build a profile of your interests and show you
relevant adverts on other sites. Please always remember to save your preferences
so that the selected cookies are installed.

Cookies Details‎


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