webfiles.blackbaud.com Open in urlscan Pro
216.59.51.100  Public Scan

Form analysis
2 forms found in the DOM

#

<form class="search" action="#">
  <div class="search-bar search-bar-container needs-pie">
    <input class="search-field needs-pie" type="search" aria-label="Search Field" placeholder="Try &quot;texting templates&quot; or &quot;agent portal&quot; ">
    <div class="search-filter-wrapper"><span class="invisible-label" id="search-filters-label">Filter: </span>
      <div class="search-filter" aria-haspopup="true" aria-controls="sf-content" aria-expanded="false" aria-label="Search Filter" title="All Files" role="button" tabindex="0">
      </div>
      <div class="search-filter-content" id="sf-content">
        <ul>
          <li>
            <button class="mc-dropdown-item" aria-labelledby="search-filters-label filterSelectorLabel-00001"><span id="filterSelectorLabel-00001">All Files</span>
            </button>
          </li>
        </ul>
      </div>
    </div>
    <div class="search-submit-wrapper" dir="ltr">
      <div class="search-submit" title="Search" role="button" tabindex="0"><span class="invisible-label">Submit Search</span>
      </div>
    </div>
  </div>
</form>

Name: feedback-form —

<form id="feedbackForm" name="feedback-form">
  <fieldset>
    <legend>
      <p>Was this document helpful?</p>
    </legend>
    <div id="feedbackContainer">
      <input id="form-helpful-yes" autocomplete="off" type="radio" name="Helpful" value="Yes" required="">
      <label for="helpfulYes">Yes</label>
      <input id="form-helpful-no" autocomplete="off" type="radio" name="Helpful" value="No" required="">
      <label for="helpfulNo">No</label>
      <p>Do you have feedback on this help topic?</p>
      <textarea name="Comment" id="form-comment" autocomplete="off"></textarea>
      <input style="display:none" type="radio" name="Title" id="PageTitle" value="Getting Started with Users and Admins FAQ" checked="checked">
      <input style="display:none" type="radio" name="URL" id="PageURL" value="/admin/content/admin-faq.html" checked="checked">
      <input style="display:none" type="radio" name="SearchQuery" id="SearchQuery" value="" checked="checked">
      <p id="formCheck" class="hidden"><b>Please select Yes or No before submitting feedback.</b></p>
      <input class="form-submit" id="submit-form" type="submit" value="Submit">
    </div>
    <span class="loader hidden"></span>
    <div role="alert">
      <p id="formSuccess" class="hidden">Thank you for your feedback on this help topic. Our content team will review your feedback and use it to improve our user help.</p>
    </div>
    <div role="alert">
      <p id="formFailure" class="hidden">Oops! An error occurred and we were unable to receive your feedback. Please try again later.</p>
    </div>
  </fieldset>
</form>

Text Content

 * Welcome!
 * Home 
 * Users and Admins 
   * Users and Admins 
   * Getting Started FAQ
   * Users 
   * Admins 
   * Columns
   * Filters
 * Authentication 
 * Settings 
 * Blackbaud ID 

Skip To Main Content
Account
Settings

--------------------------------------------------------------------------------

Logout
 * Welcome!
 * Home»
 * Users and Admins»
 * Authentication»
 * Settings»
 * Blackbaud ID»

Account
Settings

--------------------------------------------------------------------------------

Logout
Filter:

 * All Files

Submit Search
 * Welcome!
 * Home Home 
 * Users and Admins Users and Admins 
   * Getting Started FAQ
   * Users Users 
   * Admins Admins 
   * Columns
   * Filters
 * Authentication Authentication 
 * Settings Settings 
 * Blackbaud ID Blackbaud ID 


GETTING STARTED WITH USERS AND ADMINS FAQ

What is a Blackbaud ID and how is it created?

Your Blackbaud ID is the email address you use to securely access your Blackbaud
ID profile, some Blackbaud solutions, and Support resources. For more
information, see Blackbaud account.

You should invite any staff member at your organization to create a Blackbaud ID
when they need access to Blackbaud resources, such as Training Central. Users
and admins create their own Blackbaud ID when the invitation is received. To
quickly gain access to Blackbaud resources, accept it in a timely manner. For
more information see Add user and Add admin.

We are new to Blackbaud. Who are our first organization admins?

The first admins at your organization are your project lead and the person who
signed the contract with Blackbaud. They receive a unique email from Blackbaud
that invites them to create their Blackbaud ID. After they complete this
process, they can add other admins and users and provide access to Support
resources. For more information, see Admin Tasks.

What can the admin do at my organization?

This admin has the ability to change your organization's profile, add other
admins and users, set up single sign-on (SSO), and configure environments. For
more information, see Admin Tasks.

How do I add and invite more admins?

When you add a new admin, you enter their name and email address to invite them
to your organization. Once the invitation email is accepted, the admin has
access to features and tasks on Blackbaud's website, including the ability to
change your organization's profile, add other admins and users, set up single
sign-on (SSO), and configure environments. They can also view their Blackbaud ID
profile and other resources, such as Training Central.

For more information about adding additional admins at your organization, see
Admins. For more information about what they can do, see Admin Tasks.

Note: For security reasons, Support cannot add new admins for your organization.
Admins at your organization must add and manage other admins.

How do I add and invite users (non-admins) to Blackbaud's website?

To add and invite a new user, see Users. When you add a new user, you enter
their name and email address to invite them to your organization. Once the
invitation email is accepted, the user has access to Blackbaud's website so they
can view their Blackbaud ID profile and other resources, such as Training
Central.

Note: For security reasons, Support cannot add new users for your organization.
Admins at your organization must add and manage users. This includes adjusting
security for users and making them inactive. All users can view a list of admins
at your organization on their Blackbaud ID profile under Organization contacts.

Tip: To provide the user with access to a Blackbaud solution, go to that
solution to provide the security they need.

What does the invitation process look like for a new user or admin?

Note: The content in invitation emails varies depending on the recipient (for
example, an admin at your organization versus a user without admin rights), but
the process is the same when they create a Blackbaud ID.

 1. After you add a new user, they receive an auto-generated invitation email to
    access Blackbaud's website. In the email, they must select Accept
    invitation.
    
    

 2. A Blackbaud sign in page appears with a link for the user to create their
    Blackbaud ID.
    
    Note: To associate a different email address with the Blackbaud ID, the user
    can enter that email address in the Blackbaud ID field.
    
    

 3. After the user creates their Blackbaud ID, they receive a second,
    auto-generated email and follow instructions to verify that the email
    address is correct.
    
    Tip: To successfully sign in, users must confirm their email address within
    the time limit. If a user signs in without doing so, or if their email
    confirmation expires, they're prompted to resend the email.

 4. The user can then sign in to Blackbaud's website for the first time.
    
    

When the invitation or confirmation emails expire, the user or admin is prompted
to resend the applicable email when attempting to sign in to Blackbaud's
website.

What happens when the invitation or confirmation emails expire?

When the Blackbaud ID invitation or confirmation emails expire, the user or
admin is prompted to resend the email when attempting to sign in to Blackbaud's
website.



How do I resend an invitation to Blackbaud's website?

You can only resend an invitation if the user hasn't accepted it. For more
information, see Resend invite.

If you inadvertently sent one to the wrong email address, you need to cancel it.
For more information, see Cancel invite.

How can I help users sign in to Blackbaud's website?

When a user receives an invitation, they accept it and create their Blackbaud ID
credentials. After that, they can go to Blackbaud's website and select Sign in
to access Blackbaud resources. If a user encounters issues receiving their
invitation, review Issues with Blackbaud ID? with them.

Can Blackbaud IDs be shared by multiple staff members?

For security and account management purposes, each user should have their own
unique Blackbaud ID. Don't share a Blackbaud ID email and password between
multiple users.

When accessing secure pages on Blackbaud's website, such as Training Central,
why is a user redirected

This can occur for one of the following reasons:

 * The user accepted the invitation when signed in with a different Blackbaud ID

 * The invitation was previously accepted

 * The invitation was canceled by an admin

 * The URL was copied incorrectly from the invitation

 * The user attempted to accept the invitation from an email forward

We aren't receiving emails from Blackbaud. What should I do?

To troubleshoot receiving emails from Blackbaud, see this Knowledgebase article.

Open in browser

Search the help

Was this document helpful?

Yes No

Do you have feedback on this help topic?

Please select Yes or No before submitting feedback.

Thank you for your feedback on this help topic. Our content team will review
your feedback and use it to improve our user help.

Oops! An error occurred and we were unable to receive your feedback. Please try
again later.