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Submitted URL: http://www.eheadspace.org.au/
Effective URL: https://www.eheadspace.org.au/online-and-phone-support/connect-with-us/
Submission: On June 28 via api from US — Scanned from AU
Effective URL: https://www.eheadspace.org.au/online-and-phone-support/connect-with-us/
Submission: On June 28 via api from US — Scanned from AU
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headspace is committed to embracing diversity and eliminating all forms of
discrimination in the provision of health services. headspace welcomes all
people irrespective of ethnicity, lifestyle choice, faith, sexual orientation
and gender identity.
Explore topics
Who are you?
I'm a young person
I'm supporting a young person
I'm an Aboriginal or Torres Strait Islander person
I'm an educator
I'm a health professional
I'm an employer
Our services
I'm seeking help
Find a centre
Online & phone support
Work & study support
headspace work and study Programs support young people with everything education
and employment related. From finding your first job to deciding what to study,
we can help.
Early psychosis program
Support for family
Family can provide vital support for young people when they are having a tough
time. headspace is here to help support you through these challenges and
transitions.
Support for professionals & educators
Online & phone support
Online & phone support
Why create an account?
Creating an account is quick, easy, and gives you the choice to access a range
of features available from headspace.
Chat with a clinician
Join the online community
A community Group Chat session is your opportunity to speak anonymously online
to our mental health professionals and hear from others about a topic that will
be discussed.
Interactive tools
Our interactive tools are designed to increase mental health literacy and
encourage self-reflection and positive behaviour change.
Self-help information
For professionals & educators
For educators
Be You
Programs in school communities
Programs in universities
The University Support Program provides training and education opportunities to
Australian universities to build their capacity and confidence to engage in
conversations about mental health and wellbeing within their communities.
Resources
For health professionals
Resources
Online training
Free accredited online training modules for GPs and allied health professionals.
Telepsychiatry
For employers
Mental health at work
About us
Our organisation
Who we are
Our services
Our people
Because of our people, headspace remains a truly great place to work.
Information about our Board, Executive team, Reference groups and careers.
Our partners
Media releases & news
Our impact
Our research & reports
Our strategy
Ensuring all young people are supported to be mentally healthy and engaged in
their communities.
Our campaigns
Get involved
Careers
Careers
Graduate program
Are you a social worker, occupational therapist or psychologist and are looking
for a graduate role working with passionate people?
Become a headspace GP
Become an eheadspace clinician
Are you a mental health clinician who wants to make a real difference to the
lives of young people? Then there’s a place for you here at headspace.
eheadspace clinicians work with young people aged 12-25, providing
evidence-based mental health treatments via our online and telephone services.
Volunteering & youth participation
Get involved with headspace through a variety of volunteering opportunities,
work experience, placements or through youth participation.
Supporting headspace
How your support makes a difference
Donate now
Fundraise for us
There are many ways you can fundraise and make a difference in the lives of
young people.
Corporate partnerships
Leave a gift in your will
CONNECT WITH A MENTAL HEALTH CLINICIAN 1-ON-1
Anonymous, confidential and free mental health support for young people and
their family.
create an account to access support
Feeling stressed or overwhelmed? eheadspace is here for you. Talk about what’s
on your mind, get information about what help is available and how you can build
new coping skills.
WAYS TO CONNECT
create an account to access chat, email & a range of other resources
Chat online
Create an account to use webchat with a clinician
Available 9am-1am AEDT every day
Chat online
Call us
Calling is the fastest way to connect with a clinician
Available 9am-1am AEDT every day
1800 650 890
Send an email
Create an account to email a clinician,
you can message at any time and we'll respond within 2 days.
Send an email
WHAT IS EHEADSPACE?
eheadspace is a national online or phone mental health support service for young
people aged 12 to 25, and for family who are seeking support about how to help a
young person (aged 12-25) in their life.
Designed for short term support; one session might be enough for you or you can
come back at any time for another session.
WHO CAN CONTACT EHEADSPACE?
* * If you are in Australia and in the age range of 12-25 years old,
* Family or friends that are in Australia, and are concerned about a young
person aged between 12-25.
WHY SHOULD YOU CONTACT EHEADSPACE?
* * Free,
* Confidential,
* Option to be anonymous (when creating a headspace account, we do require
some personal details, once you've logged in you can select to be
anonymous),
* You don't need a referral or mental health care plan to access this
support,
* All you need is a phone line or internet connection.
If you are having a tough time, eheadspace is here to provide support wherever
you are, when you need it with the aim of feeling heard, informed and supported
to build new skills to improve your mental health and wellbeing.
WHAT TO EXPECT IN A SESSION
Our clinicians will help you by listening and talking to you about what's going
on and what you are wanting to get out of the session with us. They may ask you
questions about your safety, emotions and thoughts, how you’ve been feeling
recently, and other questions about your supports, hobbies and interests.
We concentrate on what you want most out of your session. This session may be
all you need, or you may want to come back again to continue to build on what
you have been working on, or for another reason. The more information that you
provide eheadspace, the more our clinicians can help you.
Our average session time is between 30 and 40 minutes.
WHAT CAN YOU TALK ABOUT?
You can talk about anything related to mental health and wellbeing, there is no
set topics or criteria, it's completely up to you. To give you an idea, here's a
few common topics we talk about:
* * If you are having a tough time, feeling sad or down
* feeling worried or stressed
* communication difficulties, such as not feeling heard or understood
* problems with family, partners or friends
* wanting support related to sexuality or identity
* thoughts of self-harm or suicide
* concerns about alcohol or other drugs
* issues with sleep
* grief and loss
Please note, we can't diagnose mental health illnesses, however we can answer
questions or concerns you may have.
WANT SUPPORT WITH WORK OR STUDY?
Do you need help with looking for a job? Support in starting a career? Or advice
on study options? Book an appointment with headspace Work & Study for free,
expert and tailored 1-on-1 support.
WHO WILL YOU BE TALKING TO IN A SESSION?
eheadspace clinicians are qualified mental health professionals. They include:
* social workers
* mental health nurses
* psychologists
* occupational therapists.
* masters in counselling
TIPS TO GET THE MOST OUT OF YOUR CHAT
When you’re speaking with a mental health clinician they will let you know
roughly how much time you will have to chat with each other, time goes quickly
so it’s good to follow these tips:
* Use a strong internet or phone connection to minimise disruptions
* Stay focused on the chat and respond promptly
* Avoid multitasking
* Make sure you have the time to chat when you start a chat, and if you need to
step away from the chat or phone, please let us know.
WHEN IS EHEADSPACE AVAILABLE?
eheadspace is available from 9am to 1am AEDT via webchat and phone. Emails can
be sent to eheadspace at anytime.
Our aim is to answer every chat and call that comes through, without sacrificing
the quality of the service we’re providing to each person. There may be a bit of
wait before you are connected, eheadspace clinicians will always attempt to
greet you with as little wait time as possible, however wait times can be up to
40 minutes or more when demand is high, we encourage you to explore our Group
Chats and our online resources while you wait.
We accept our final chats 30 minutes before eheadspace closes. If you're wanting
to chat after this, please send an email or log in at another time
The interactive graph below shows times of day and days of the week that are
typically busier. Generally, between 6-10pm is our busiest time of the day.
SATURDAY / WEEK
Sunday S
Monday M
Tuesday T
Wednesday W
Thursday T
Friday F
Saturday S
9am - 12pm
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3pm - 6pm
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6pm - 10pm
10pm - 1am
All times local Melbourne (AEST)
> I felt like I couldn’t really talk to anyone. I didn’t trust people and found
> it very hard to ask for help but eheadspace made it easy, and they made me
> feel comfortable and heard
>
> - anonymous young person
DO YOU HAVE MORE QUESTIONS?
You can find more about eheadspace on our FAQ page.
If your question isn't answered there, feel free to ask in a chat with an
eheadspace clinician.
Log in to get started today
WANT TO CHAT IN A GROUP ABOUT YOUR MENTAL HEALTH?
If you’re not sure you’re ready to talk to someone directly, a peer group chat
or professional led group chat is your opportunity to speak anonymously online
to our mental health professionals and hear from people like you about a certain
topic.
SUPPORT FOR FAMILY
Need guidance on supporting your young person with their mental health?
Our eheadspace phone or online chat service is available for family, friends and
carers.
Our survey shows that family are an important source of emotional support for
young people, so it's important to reach out to an eheadspace clinician if you
need someone to talk to. eheadspace is completely free, confidential and
available to help from 9am to 1am AEDT every day.
Phone eheadspace on 1800 650 890 or chat online
headspace centres and services operate across Australia, in metro, regional and
rural areas, supporting young Australians and their families to be mentally
healthy and engaged in their communities. headspace National Youth Mental Health
Foundation is a child safe organisation.
headspace would like to acknowledge Aboriginal and Torres Strait Islander
peoples as Australia’s First People and Traditional Custodians. We value their
cultures, identities, and continuing connection to country, waters, kin and
community. We pay our respects to Elders past and present and are committed to
making a positive contribution to the wellbeing of Aboriginal and Torres Strait
Islander young people, by providing services that are welcoming, safe,
culturally appropriate and inclusive.
headspace is committed to embracing diversity and eliminating all forms of
discrimination in the provision of health services. headspace welcomes all
people irrespective of ethnicity, lifestyle choice, faith, sexual orientation
and gender identity.
* Careers
* Contact and feedback
*
*
*
*
* Duty of care
* Website terms & conditions
* headspace and privacy
* Sitemap
headspace National Youth Mental Health Foundation is funded by the Australian
Government Department of Health and Aged Care. headspace National Youth Mental
Health Foundation Ltd is a health promotion charity that has been endorsed as a
deductible gift recipient. ABN 26 137 533 843
© headspace National Youth Mental Health Foundation Ltd 2024.
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