www.brighthorse.co.uk Open in urlscan Pro
34.149.87.45  Public Scan

Form analysis
1 forms found in the DOM

https://www.brighthorse.co.uk/search

<form class="wdVIxK" data-testid="search-box-form" role="search" action="https://www.brighthorse.co.uk/search" data-hs-cf-bound="true">
  <div class="aXOBOn">
    <div class="KsMOVs"></div>
    <div class="ipSfdV" data-testid="search-icon">
      <div class="TmqMif wixui-search-bar__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="5 5 14 14">
          <path fill="currentColor" d="m15.683 14.6 3.265 3.265a.2.2 0 0 1 0 .282l-.8.801a.2.2 0 0 1-.283 0l-3.266-3.265a5.961 5.961 0 1 1 1.084-1.084zm-4.727 1.233a4.877 4.877 0 1 0 0-9.754 4.877 4.877 0 0 0 0 9.754z"></path>
        </svg></div>
    </div>
    <div class="nNn3mc">
      <div class="LYhw1A">
        <div id="search-box-input-comp-kz72mh6y" class="ZXdXNL FwtNU8 wixui-search-bar__input wixui-text-input" data-testid="search-box-input">
          <div class="pUnTVX"><input name="q" id="input_search-box-input-comp-kz72mh6y" class="KvoMHf has-custom-focus wixui-text-input__input" type="search" placeholder="Search..." aria-required="false" maxlength="100" autocomplete="off"
              aria-label="Search..." value=""></div>
        </div>
      </div>
    </div><button aria-label="Search..." class="lS0Z88 has-custom-focus" type="submit">
      <div class="TmqMif wixui-search-bar__icon"><svg xmlns="http://www.w3.org/2000/svg" viewBox="5 5 14 14">
          <path fill="currentColor" d="m15.683 14.6 3.265 3.265a.2.2 0 0 1 0 .282l-.8.801a.2.2 0 0 1-.283 0l-3.266-3.265a5.961 5.961 0 1 1 1.084-1.084zm-4.727 1.233a4.877 4.877 0 1 0 0-9.754 4.877 4.877 0 0 0 0 9.754z"></path>
        </svg></div>
    </button>
  </div><input class="shCc15" type="submit" tabindex="-1" aria-hidden="true" value="Search...">
</form>

Text Content

This website stores cookies on your computer. These cookies are used to improve
your website experience and provide more personalised services to you, both on
this website and through other media. To find out more about the cookies we use,
see our Privacy Policy.

We won't track your information when you visit our site. But in order to comply
with your preferences, we'll have to use just one tiny cookie so that you're not
asked to make this choice again.

Accept Decline
top of page
Skip to Main Content

 * About
    * Team
    * Our Clients
    * Partners and Contributors
    * Join Us
    * Terms and Conditions

 * Experience Education
    * Accredited Courses
       * Experience Foundation
       * Experience Practitioner
   
    * Introductory Courses
       * Introduction to Experience
       * Designing and Implementing XLAs
   
    * Experience Schedule

 * Consulting
    * XLA Consulting
    * XMO Consulting
    * Sentiment Survey Consulting
    * Assessment Services

 * Nexthink
    * Nexthink Consultancy
    * Nexthink Managed Services

 * Learning Lab
    * Webinar
    * 7 Questions with Bright Horse
    * Case Studies

 * Events
 * Blog
 * Contact



Log In


 * Title
 * Key Points
 * Overview
 * Course/Student Materials
 * Certification
 * Upcoming Courses
 * FAQs
 * Footer


EXPERIENCE FOUNDATION

Transform your Business into an Employee-Focused one

 * Become an employee-focused organisation

 * Embrace and embed the experience framework

 * Understand the value of an experience-based workplace culture

 * Cement understanding of employee experience with hands-on activities


ATTENDEE TESTIMONY

"We have yet to implement XLAs within the business, however the course has
helped to provide the foundations from which we can work, now knowing what roles
and requirements need/can be included to be successful”


EMBED THE EXPERIENCE OPTIMISATION FRAMEWORK AND TRANSFORM YOUR BUSINESS






BUILDING FOUNDATIONS

A 3-day course, Experience Foundation introduces best practices for embracing
XLAs (Experience Level Agreements) and transforming into an employee-focused
organisation.  This class is designed as the entry point into delivering
Experience Management for organisations. This fully immersive class focuses on
the Experience Management Optimisation Framework™ which covers the journey to
measuring experience for an organsiation.



Engage with skilled and expert instructors to learn the Art & Science of
Experience and how XLAs are changing the way we design and manage technology.


LEARN THE EXPERIENCE FRAMEWORK

Evangelise experience, promote it across your business and learn why its
importance.



Explore what experience measures you currently have and what you experience
landscape currently is.



Envision experience by seeing the patterns, possibilities, and pathways forward
to the experience.



Enable experience through deep business intelligence to measure & interpret
experience ambitions and gaps.



Execute experience to deliver, improve and innovate the experience ambition and
reduce gaps.



Embrace experience to deliver, ensure and improve the experience for
stakeholders and influencers.


ADVANCE PAST THE ESSENTIALS

Attendees take part in various practicals and case study assignments to solidify
learning and see how xlas can be applied in practical circumstances.



The hands-on activities not only allow you to understand the necessary steps
within each phase of the framework but also to identify the next practicals
steps in your journey.




PREREQUISITES:

 * There are no prerequisites for Experience Foundation, although you may want
   to begin with Experience Essentials if experience is something not yet
   encountered by you or your organisation.  




DURATION:

 * Three days, with times for each typically running from 09:30 - 16:30, UK
   time.




COST:

 * £1,495

 * Includes exam - worth £270


WHO WILL BE YOUR FELLOW PARTICIPANTS?

This class is for all professionals and organisations struggling to improve
their customer and employee experience by augmenting traditional Service Level
Agreements (SLAs) with XLAs.





CERTIFICATION:

This course is full accredited by certified APMG accreditation. Attendees will
earn their Experience Foundation certificate by achieving a passing 50% mark on
a 40-minute multiple-choice exam.


UPCOMING EXPERIENCE FOUNDATION CLASSES

   
 * Experience Foundation - February 2024
   Tue, Feb 13
   
   Online
   Feb 13, 2024, 9:30 AM GMT – Feb 15, 2024, 4:30 PM GMT
   Online
   Feb 13, 2024, 9:30 AM GMT – Feb 15, 2024, 4:30 PM GMT
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - March 2024
   Mon, Mar 11
   
   Online
   Mar 11, 2024, 9:30 AM GMT – Mar 13, 2024, 4:30 PM GMT
   Online
   Mar 11, 2024, 9:30 AM GMT – Mar 13, 2024, 4:30 PM GMT
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - April 2024
   Tue, Apr 16
   
   Online
   Apr 16, 2024, 9:30 AM GMT+1 – Apr 18, 2024, 4:30 PM GMT+1
   Online
   Apr 16, 2024, 9:30 AM GMT+1 – Apr 18, 2024, 4:30 PM GMT+1
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - May 2024
   Tue, May 14
   
   Online
   May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1
   Online
   May 14, 2024, 9:30 AM GMT+1 – May 16, 2024, 4:30 PM GMT+1
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - June 2024
   Mon, Jun 10
   
   Online
   Jun 10, 2024, 9:30 AM GMT+1 – Jun 12, 2024, 4:30 PM GMT+1
   Online
   Jun 10, 2024, 9:30 AM GMT+1 – Jun 12, 2024, 4:30 PM GMT+1
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - July 2024
   Tue, Jul 16
   
   Online
   Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
   Online
   Jul 16, 2024, 9:30 AM GMT+1 – Jul 18, 2024, 4:30 PM GMT+1
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - August 2024
   Tue, Aug 13
   
   Online
   Aug 13, 2024, 9:30 AM GMT+1 – Aug 15, 2024, 4:30 PM GMT+1
   Online
   Aug 13, 2024, 9:30 AM GMT+1 – Aug 15, 2024, 4:30 PM GMT+1
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - September 2024
   Tue, Sep 10
   
   Online
   Sep 10, 2024, 9:30 AM GMT+1 – Sep 12, 2024, 4:30 PM GMT+1
   Online
   Sep 10, 2024, 9:30 AM GMT+1 – Sep 12, 2024, 4:30 PM GMT+1
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - October 2024
   Tue, Oct 15
   
   Online
   Oct 15, 2024, 9:30 AM GMT+1 – Oct 17, 2024, 4:30 PM GMT+1
   Online
   Oct 15, 2024, 9:30 AM GMT+1 – Oct 17, 2024, 4:30 PM GMT+1
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP
   
 * Experience Foundation - November 2024
   Tue, Nov 12
   
   Online
   Nov 12, 2024, 9:30 AM GMT – Nov 14, 2024, 4:30 PM GMT
   Online
   Nov 12, 2024, 9:30 AM GMT – Nov 14, 2024, 4:30 PM GMT
   Online
   This class is designed as the entry point into delivering Experience
   Management for organisations. This fully immersive class focusses on the
   Experience Management Optimisation Framework™ which covers the journey to
   measuring experience for an organsiation.
   
   RSVP


EXPERIENCE FOUNDATION FAQS


IS THIS COURSE FOR ME?

This class is for all professionals and organisations struggling to improve
their customer/employee experience by augmenting traditional Service Level
Agreements (SLAs) with XLAs. The course provides an overview of the journey that
is required to design and implement the right experience measures and how to
manage and operate them once they are live.


HOW IS PAYMENT COVERED

Currently we accept payment via bank transfer but are working on implementing
PayPal functionality for our courses in the foreseeable future. We can provide
invoices and receipts if required.


HOW LONG DOES THE COURSE TAKE?

Our Experience Foundation course is 3 days long, with times for each day running
from 09:30 - 16:30, UK time.   


DO I NEED TO BRING ANYTHING WITH ME?

As with any educational course, a pen and paper or your favourite word processor
would be beneficial for taking notes. Otherwise, you need only bring yourself.


WHERE DOES THE COURSE TAKE PLACE?

All of our courses can run both online and in person (at your location or ours).
Unless is specifically stated, expect the course to be run online. Should you
book a place,  we will send you a booking acknowledgement and then joining
instructions will be sent to you close to the event date.


IS PRIOR KNOWLEDGE REQUIRED/EXPECTED?

Our 1-day Experience Essentials course is recommended to be taken prior to
Experience Foundation, but not required.


Contact Us

 * 
 * 
 * 
 * 

Contact Us

Privacy Policy

Terms and Conditions

©2024 Bright Horse


bottom of page