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BE CARING
ANNUAL REVIEW 2021





WELCOME TO BE CARING’S 2021 ANNUAL REVIEW.

IN THIS REPORT WE OFFER AN OVERVIEW OF OUR WORK THROUGHOUT THE LAST YEAR, BOTH
OUR ACHIEVEMENTS AND CHALLENGES. WE ALSO SHARE WHERE WE ARE ON OUR JOURNEY AS AN
EMPLOYEE-OWNED SOCIAL ENTERPRISE SEEKING TO INFLUENCE REFORM AND REDESIGN OF THE
UK CARE SECTOR; WE BELIEVE IT OUR DUTY TO REPRESENT OUR COLLEAGUES AND OUR
CUSTOMERS IN THE PURSUIT OF A SYSTEM THAT IS FIT FOR PURPOSE AND FOCUSSED ON
MEETING THE NEEDS OF THE PEOPLE WE CARE FOR.



In what has been a challenging year for our industry, Be Caring has continued to
work hard to provide our service users – our customers – with a high quality of
care and support in their homes across Newcastle, Leeds, Manchester and
Liverpool.



The COVID pandemic has continued to add complexity and challenge to the
management, coordination, and delivery of domiciliary care. However, Be Caring
has come through the year stronger, more resilient, and more determined than
ever to deliver the outstanding person-centered care that the people we support
deserve.

At Be Caring we are proud of what we have achieved this year; our response to
COVID-19 and our colleagues’ determination to step up to the challenge, both
immediately and as the months of isolation and social distancing have continued,
has been and continues to be hugely impressive. Feedback from those we support
tells a story of kindness, professionalism and commitment.



For the second year running our strong financial management has resulted in a
surplus. We have been able to direct this towards those working hard in such
difficult personal and professional circumstances, via rewards, recognition
bonuses and incentives.

In this review you can read the reports from our Chief Executive and Chair as
they share their thoughts on the last year; review our financial performance and
learn more about how we are governed. But most importantly, you can see how we
have lived our values and the commitment we have to every single person that
helps make Be Caring what it is – our colleagues and those we care for.




READ OUR CHIEF EXECUTIVE’S REPORT

Read the report
Visit our main site here

Be Caring Group Office
3rd Floor, Arden House
Regent Centre
Gosforth
Newcastle upon Tyne
NE3 3LZ

t: 0191 281 2797

e: adminBeCaring@BeCaring.org.uk

Copyright 2021 © Be Caring Annual Review